IMO Car Wash - Northfleet Avis 21

TrustScore 3 sur 5

2,9

Unit 1, DA11 9AX Northfleet, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

All good for a quick wash, only caveat being the drying isn't too good, so you have to park and dry it properly yourself. Also, the vacuum is not strong enough to actually clean properly in the 3mins... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

They broke the antenna of my car and blamed me for not seeing the tiny writing saying "remove all peripherals" at the bottom of the price list bollard. Absolute bellends. If you value your car, av... Voir plus

Noté 5 sur 5 étoiles

Great service at their Northfleet site! Had a full valet on my Lexus & the car was returned cleaned inside & out. Refreshed & smelling great. Nice people polite & professional. Will definitely be usin... Voir plus

Noté 5 sur 5 étoiles

Went to this car wash and met this fabulous lovely guy who is the assistant manager- Emil, he was extremely helpful and kind, he made sure my car was very clean even though I had only paid for a self... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Station de lavage automobile

Écrit par l'entreprise

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Coordonnées de contact

  • Unit 1, DA11 9AX, Northfleet, Royaume-Uni

2,9

Moyen

TrustScore 3 sur 5

21 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Convenient for a quick wash

All good for a quick wash, only caveat being the drying isn't too good, so you have to park and dry it properly yourself.
Also, the vacuum is not strong enough to actually clean properly in the 3mins per £1.

18 mai 2026
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Daniel,

We appreciate your feedback regarding the drying and vacuum performance. We're reviewing our equipment to ensure a more thorough clean for all our customers.

IMO Car Wash

Noté 3 sur 5 étoiles

Wheels not cleaned properly

Wheels not cleaned properly

14 avril 2026
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Duncan GRAY,

We regret that the wheel cleaning was not satisfactory. Please visit our website, so we can learn more about your experience and improve.

IMO Car Wash

Noté 1 sur 5 étoiles

Taking money but not providing the service!

Paid for ceramic XTR and a mini valet. The inside of the vehicle definitely had not been cleaned, the windows weren’t cleaned, no dust nothing. Nothing had be cleaned! This was as IMO Northfleet! Will not be using again!

4 avril 2026
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Many Thanks for your review. Please contact us via our website so that we can investigate further.

Noté 4 sur 5 étoiles

clean Car

Nit much can go wrong. Car came out clean

13 mars 2026
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Mark,

We appreciate your feedback and are glad the car was clean. Thanks!

IMO Car Wash

Noté 1 sur 5 étoiles

Went to get our car washed at…

Went to get our car washed at Northfleet yesterday, drove in only to see a sign right by the entrance to the wash to say maintenance in progress, nothing outside before we drove in

12 mars 2026
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Michael,

We appreciate you taking the time to share your experience. We're sorry the maintenance sign was not visible before you entered. We'll review our signage placement to prevent this issue.

IMO Car Wash

Noté 4 sur 5 étoiles

Service is good but car is still wet…

Service is good but car is still wet after wash. Drying process should be better.

6 mars 2026
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

A. Kadir Kahraman,

We appreciate your feedback. We're sorry your vehicle was still wet after the wash. We'll work to improve our drying process.

IMO Car Wash

Noté 3 sur 5 étoiles

Service is ok but they should help to…

Service is ok but they should help to wipe excess water left on the cars

17 février 2026
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Wil Rg,

We appreciate your feedback. We'll look into improving our service by making sure to wipe off excess water on the cars.

IMO Car Wash

Noté 2 sur 5 étoiles

Very poor service

Very poor service. Hand wash was so poor. Tyres were not done. After leaving the machine so many water marks on the car everywhere despite have the wax treatment, specially right out of the wash

3 janvier 2026
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

customer,

We appreciate your feedback and are sorry the hand wash and wax treatment did not meet expectations, especially regarding the tires and water marks. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash

Noté 1 sur 5 étoiles

Crap don’t waste your money or time

Crap.
Not worth it at all car still had dirt on it paid for 2nd top one wouldn’t use this again. Had to re wash my car when I got home

30 décembre 2025
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Please can you get in touch with us directly on the following email so we can gather more details?
Customer-Services@imo-carwash.co.uk

Noté 3 sur 5 étoiles

Missed quite a few spots on lower part…

Missed quite a few spots on lower part of the car… dried too quick, car was still very wet when left the place…

20 décembre 2025
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

customer,

We appreciate your feedback and are sorry some areas were missed and the car was too wet. We'll review our processes to ensure better results.

IMO Car Wash

Noté 1 sur 5 étoiles

Don’t spray wax

Don’t spray wax, waist off money

10 novembre 2025
Avis spontané
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Svajunas Tauragis,

We regret that the product did not meet your expectations, and we appreciate you bringing this to our attention.

IMO Car Wash

Noté 5 sur 5 étoiles

Quick service

Quick service

24 octobre 2025
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Thank you for taking the time to comment and rate us.

Noté 5 sur 5 étoiles

Outstanding place to wash car and helpful staff

Went to this car wash and met this fabulous lovely guy who is the assistant manager- Emil, he was extremely helpful and kind, he made sure my car was very clean even though I had only paid for a self service, he still assisted in cleaning the car immaculately.
Emil is the best and a great cleaner. I left so happy and he brightened my day with his kindness. Thank you so much Emil

19 septembre 2025
Avis spontané
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

We're so happy to hear that you had such a positive experience! We appreciate you mentioning how the assistant manager's kindness and assistance made your day. Thank you for your wonderful feedback!

Noté 5 sur 5 étoiles

The staff was incredible!

The staff was incredible!, my car was spotless by the time they we're done & even fixed my back window heater very impressed, Thank you to Bash and Frankie really good stuff👍

28 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

First and last time using these guys

First time I've used the Northfleet one. Only one guy there and he kept stopping to wash others instead of starting/completing my one? Definitely won't be back if this is the service you get!
I'd be surprised if anyone uses it twice!

13 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Unprofessional and careless

They broke the antenna of my car and blamed me for not seeing the tiny writing saying "remove all peripherals" at the bottom of the price list bollard. Absolute bellends. If you value your car, avoid at all costs.
They purposely forget to speak English when you have damage but when they're describing the prices they turn into bloody Shakespeare.
They didn't even offer to reimburse me for the wash, let alone the antenna damage. Emailed the managers, they said fill in a report at the wash. Go back to the wash, "the boss isn't khere."
Also, the water always stinks, the wash doesn't clean anything and leaves the car with stains you have to rub off afterwards.
Bad service, avoid.

8 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service at their Northfleet site! Had a full valet on my Lexus & the car was returned cleaned inside & out. Refreshed & smelling great. Nice people polite & professional. Will definitely be using this branch again.

18 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Northfleet IMO are rude.

Northfleet IMO - very rude, asked for one wash and told to pay extra for foam but given one below what I asked for. When I pointed this out Alie was rude to the point of saying go somewhere else next time. Avoid as the customer service is poor.

4 février 2024
Avis spontané
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

Hello, we are sorry to hear about your poor experience at our Northfleet site. Please contact us on customer-services@imo-carwash.co.uk so we can assist you

Noté 2 sur 5 étoiles

Paid £10 for car wash but when I got…

Paid £10 for car wash but when I got home the bodywork was covered in white spots the windows weren’t very clean either. Should of done it myself.

15 janvier 2024
Avis spontané
Logo de IMO Car Wash - Northfleet

Réponse de IMO Car Wash - Northfleet

We are sorry to hear about your poor experience at our site. Please contact us on customer-services@imo-carwash.co.uk so we can assist you

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus