Absolutely fantastic company, item purchased was too small rang up to arrange exchange & they put one aside until the return was received, they then posted new item back out all within a few days - am... Voir plus
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Lisez les avis des autres
Purchased a spare battery at a great price, unfortunately Royal Mail misplaced it, now kicks in Inglesports super customer service. When they knew I needed the battery for a headtorch I was going to... Voir plus
Very good service from Inglesport. I telephoned on Saturday to enquire about a product seen on their website, following which I placed my order online. The item was delivered via Royal Mail the next d... Voir plus
Absolutely a joke of a company send my package with no signed for option just dump on my door step and leave and guess what get home no package and to be told tough luck basically.£140 pound out of p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements sportifs d'extérieur
- Sports d'aventure
- Magasin de vêtements et d'articles de plein air
- Escalade
- Magasin d'articles de sports
- Magasin de sports d'hiver
Écrit par l'entreprise
Inglesport - Caving and Climbing gear specialists: Buy the best Climbing and Caving equipment from Inglesport. Fast UK and Worldwide delivery options available on top exclusive brands. Everything you need for your next big adventure.
Coordonnées de contact
The Square 11, LA6 3EG, Ingleton, Royaume-Uni
- www.inglesport.com
4,3
Excellent
43 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Ordered a couple of times from this…
Ordered a couple of times from this company. Goods arrive quickly and their prices are excellent. Highly recommend
4 décembre 2023
Avis spontané
Absolutely a joke of a company send my…
Absolutely a joke of a company send my package with no signed for option just dump on my door step and leave and guess what get home no package and to be told tough luck basically.£140 pound out of pocket to be told not our problem by inglesport.
Never buy online from all going on my YouTube channel so keep a look out
31 octobre 2023
Avis spontané
Réponse de Inglesport Caving & Climbing Equipment
Dear Nathan,
Firstly, we want to express our sincerest apologies for the frustration and inconvenience you have experienced. It's clear that your expectations have not been met. We understand that receiving your order in a timely and secure manner is crucial, and we aim to ensure that every customer has a positive experience with Inglesport.
We rely on our delivery and fulfillment partners and upon learning about the issue with your package, we immediately initiated an enquiry with Royal Mail. Royal Mail returned to us swiftly and according to the information and evidence provided, including GPS coordinates, the package was delivered to your flat door. We understand, however, that you did not receive the package.
We suggested starting an Amazon A to Z Claim because this process is designed to help customers like yourself who have faced issues with online orders. While a solution to the problem isn't available through Royal Mail as the package was technically delivered, the Amazon A to Z Claim is a step that provides a possible resolution for customers in your situation.
We take every customer's feedback seriously. We can support you through the claim process if you require assistance.
Please feel free to reach out to us at your earliest convenience.
Regards,
Inglesport
Superb service and product!
Superb service and product!
Rab waterproof ordered in Large size Thursday afternoon, arrived lunchtime Saturday.
Great fit over a Medium size fleece.
Will definitely use Inglesport again!
28 octobre 2023
Avis spontané
Réponse de Inglesport Caving & Climbing Equipment
Thanks so much for the 5-star review and kind words, we really appreciate it!
ordered a RECHARGEABLE Peltz head torch…
ordered a RECHARGEABLE Peltz head torch through Amazon, arrived with ordinary batteries, was told it was mis-advertised and it was not rechargeable
They totally agreed it was advertised wrong and the advert could not be changed
was refunded cost of torch and £4-49 postage, It actually cost me £5-39 to post it back as they advised
No torch , out of pocket, and all the hassle, NOT IMPRESSED
3 septembre 2023
Avis spontané
Réponse de Inglesport Caving & Climbing Equipment
Dear James,
Thank you for sharing your feedback. We always encourage our customers to reach out to us directly with any concerns, as we're available 7 days a week and are committed to addressing issues promptly.
To clarify, the original issue stemmed from Amazon listings that can sometimes be misleading or faulty, which is beyond our control. However, we did acknowledge the situation and offered a full refund. Regarding the return process, it seems there was a misunderstanding with Amazon's VAT calculation on refunds. This resulted in a 20% discrepancy in the postage refund. It's worth noting that Amazon has a unique way of adding VAT to the item refund but not to the postage.
While we're unable to contact customers through Amazon post-purchase, we invite you to get in touch with us directly so we can address the postage refund discrepancy.
Thank you for your attention to this matter.
Ordered Rab mattress
Ordered Rab mattress. Got product at a reasonable price, free delivery and on my doorstep within a couple of days. So many companies either don't deliver to NI or charge extortionate p+p since Brexit. Very pleased. Great service. Will order with Inglesport in the future
11 septembre 2023
Avis spontané
Speedy delivery.
Ordered at 2pm and got it by 10am next day.
Was not expecting a turnaround as quick as that!!
Outstanding service!
5 juillet 2023
Avis spontané
Réponse de Inglesport Caving & Climbing Equipment
Our absolutely pleasure, Matt. Thanks so much for the 5-star review!
Réponse de Inglesport Caving & Climbing Equipment
Thank you for your kind words Ailsa :)
I bought the rab ascent 1100
I bought the rab ascent 1100, and it arrived perfect next day with free delivery. highly recommend this company and will be using them again myself.
3 février 2023
Avis spontané
Don't use this company they don't send…
Don't use this company they don't send items out or respond to emails, but do take your money straight away.
22 janvier 2023
Avis spontané
Réponse de Inglesport Caving & Climbing Equipment
Hi David, we apologise for the delay in sending out your item. It was not within our usual service expectations. We would normally have contacted you to arrange a refund after a stock error, but on this occasion, with more stock imminent, we thought it was a tolerable delay of 1-2 days, rather than cancel your order. Unfortunately, our delivery took 4 days to arrive. We should have communicated all this to you, and your email SHOULD have been replied to, hence we accept your review. The tracking shows your replacement headbands delivered, so please get in touch if you have any further queries.
Super speedy service
I bought a rab ascent 900 sleeping bag late on a friday night, it arrived on the monday morning!! Absolutely fantastic service! Will definitely be ordering again, sometimes the smaller retailer is far better than the big businesses
19 décembre 2022
Avis spontané
I ordered a coat from these
I ordered a coat from these, it came extremely quickly. Once received I soon realized it was way to big for me, so I contacted them. They understood that this happens and gave me the details on how to send it back and I asked if they could send a size smaller, which they were perfectly fine with.
Once they received the coat back I had an email that same day saying they had sent the smaller size out to me. I've just received it now (was a slight delay due to the royal mail strikes) and the coat is perfect. I will 100% be using inglesport again!!
3 décembre 2022
Avis spontané
Placed my online order for a RAB jacket…
Placed my online order for a RAB jacket & surprised and pleased to receive it the following weekend day. Jacket was reduced in price too.
12 novembre 2022
Avis spontané
Order corrected and swiftly despatched
I ordered some Fenix batteries online for an upcoming expedition, Dave Ramsay realised that they probably weren’t the best option, contacted me, suggested the best option, refunded my initial order, then quickly despatched my new order. Unparalleled service, thanks very much!
31 juillet 2022
Avis spontané
I ordered a Rab jacket and ordering…
I ordered a Rab jacket and ordering process and Inglesport postings timelines all great. Then our postman left the parcel in our recycling bin on collection day! Royal Mail accepted responsibility but then Inglesport especially ordered in a jacket in the right size to replace, went through the complex claims process with Royal mail for us and Inglesport were always so helpful throughout the whole process. New jacket sent out quickly and now successfully with us. Thank you so much Inglesport - it is a real sign of a good company when they deal with issues out of your control so well.
18 mars 2022
Avis spontané
Can't fault the service
Can't fault the service. Query responded to quickly and satisfactorily; order despatched promptly. AND competitive pricing too!
21 décembre 2021
Avis spontané
Great price. Great service.
Only noticed/found Inglesport after GoOutdoors had treated me like an idiot. Cheaper and infinitely better service (order arrived next working day). Would definitely use them again.
15 décembre 2021
Avis spontané
Réponse de Inglesport Caving & Climbing Equipment
Thank you for your kind review Ian, I'm glad you were happy with our service :)
Perfect
Perfect. First time using them. Wouldn’t be the last. Best service and prompt. Would 100% recommend.
27 octobre 2021
Avis spontané
Super speedy delivery
Confirmed my order at 16.11 on Tuesday, second email at 16.22 to say the order had been dispatched. Order delivered on Wednesday. Now that's what I call fast service, I will certainly order from this company again
10 septembre 2021
Avis spontané
Great Service
Placed an order for a Rab fleece at 16:40 on Monday with free delivery and received it at 12:30 on Tuesday.
Good product and 10% cheaper than buying direct from the manufacturer.
I am always happy to support small businesses that give great customer service and this is one!
18 mai 2021
Avis spontané
Great service and good prices
Placed 3 orders recently. The prices were very good and the service excellent. Highly recommended.
9 novembre 2020
Avis spontané
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