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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service throughout. Placed order Wednesday evening (best price). IH rang me Thursday morning to confirm order and arrange delivery. Radiator arrived Friday morning. Couldn't have been easi... Voir plus

Noté 5 sur 5 étoiles

First time using this company which I came across by chance. I found their prices to be more competitive than other online radiator suppliers. Another plus point was I could speak to someone & discuss... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Terrible service. Ordered a large radiator and valves. The valves that came with it were wrong, the website didn't specify what would come with the radiator so I ended up ordering more than needed, wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I really shopped around for our four new column radiator and TRVs. Inspired Heating were able to offer the best price match and Jo was really helpful with help and advice. One radiator was delivered f... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Événements & divertissement

Informations provenant de diverses sources externes

Central Heating including Gas Boilers, Oil Boilers, Radiators, Radiator Valves, Hot Water Water Cylinders and much more


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

34 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service throughout

Excellent service throughout. Placed order Wednesday evening (best price). IH rang me Thursday morning to confirm order and arrange delivery. Radiator arrived Friday morning. Couldn't have been easier.
Thanks very much
Chris Foster

6 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

The system works as designed

REINA product ordered via the IH website on Monday afternoon - email acknowledgement received from IH Tuesday morning - furnished with courier name (DX) and tracking number that afternoon. Wednesday morning order delivered. Excellent service - many thanks

14 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Terrible service

Terrible service. Ordered a large radiator and valves. The valves that came with it were wrong, the website didn't specify what would come with the radiator so I ended up ordering more than needed, when I complained I received no compensation. The radiator was also damaged on arrival but as I didn't completely unpackage the item to find the issue (I wanted to keep it protected and assumed a new item wouldn't already be damaged), I was denied any compensation or resolution. So now I have a damaged radiator and extra valves. Nice service for ~£600 purchase.

1 décembre 2025
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Hello, I'm sorry to hear you are dissatisfied with our service and it's something that we rarely hear! However, as advised we request that all goods are unpacked and damages are reported within 3 working days. These terms and conditions are agreed to by yourself, the customer, at point of order. If these conditions are adhered to, we can quickly resolve the problem for you. Unfortunately on this occasion, the goods were delivered in October and the damage was reported two months later. Furthermore, the report of damage was made after the radiator had been installed. I am confused with regards to your statement suggesting that the valves were wrong as we sent precisely what you ordered. We are more than happy to discuss requirements for valves if you were unsure of your needs. Had there been any uncertainty on your part regarding your requirements then we would have happily run through this with you prior to ordering the wrong components for your installation.
To summarise, if you had followed the instruction to check the goods on delivery this could have been resolved very quickly for you. Unfortunately as you had the goods and then installed them for 2 months there is very little we can do to assist.

Noté 5 sur 5 étoiles

Excellent customer service

Found this company based on competitive pricing for the towel rail I was converting. Customer service above and beyond. Checked product measurements, lead times communicated quickly and consistent finishes ensured. Kathryn has been so helpful in keeping me informed of our order and ensuring that we have the best possible service. Really appreciated the friendly and knowledgable advice. Such a refreshing change in the world of online shopping.

11 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Lovely people to deal with

Lovely people to deal with. Very helpful with a query I had . Fast service and great quality heater. I will be using them again without a doubt. .Thank you

20 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Very responsive and helpful

Wide selection of radiators at competitive prices. Very responsive, knowledgeable and helpful if there are any issues with the order. Have used these guys multiple times and will do so again.

11 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Radox Towel Radiator

I purchased a Radox towel radiator from Inspired Heating, very happy with it and it was a great price and quick delivery, so happy with them on the original order. I recently went away on business and came back to a leaking radiator, I initially contacted Radox who, although helpful, wanted me to pay for a new radiator.

I then contacted Inspired Heating and they were absolute brilliant, I'm not sure I've experienced such good customer service before, issue resolved, new radiator on it's way, super help, super friendly.

Very highly recommend this company, for the customer service alone it's worth it! Very happy customer, so happy had to give a review.

9 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

I've ordered radiators from Inspired…

I've ordered radiators from Inspired heating before and have always found the service impressive. On this occasion I was advised by Kathryn, who got me the information I required quickly and without any fuss
Highly recommended.

16 mai 2025
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. We're so pleased that you appreciated Kathryn's hard work and assistance and that we were able to provide the information that you required promptly.

Noté 5 sur 5 étoiles

Fab service from Kathryn

Needed a spare part for a towel rail, had no luck sourcing from other suppliers. Kathryn at Inspired Heating was so helpful- even though the product wasn’t an item they held in stock Kathryn sourced and delivered the item. Amazing customer service! Thanks

30 avril 2025
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. We do try to provide excellent customer service and I'm pleased to hear Kathryn came up trumps for you with the parts you required - she usually does if it's at all possible!

Noté 5 sur 5 étoiles

Very helpful service

Great, friendly service from Kathryn who advised on some suitable alternatives to my original specification owing to stock issues on a couple of radiators.

2 mai 2025
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. I'm pleased to hear we managed to offer some suitable alternatives for you.

Noté 5 sur 5 étoiles

Quick response and great help from…

Quick response and great help from Kathryn

17 avril 2025
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. We do genuinely try our very best to assist customers

Noté 5 sur 5 étoiles

After sales service is excellent

After sales service is excellent. No hanging on to the phone waiting to get through. Emails answered quickly. They made sure I had a satisfactory result with my faulty radiator. I would highly recommend them.

20 février 2025
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. I'm pleased to hear your positive experience.

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. When a part failed, they arranged a replacement that arrived within days. When the replacement failed and I requested a refund rather than second refund, they did so without issue or complaint, dealing with the supplier on my behalf. Really great.

21 février 2025
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. I'm sorry you had an issue with faulty parts but pleased to hear we dealt with it promptly.

Noté 5 sur 5 étoiles

Xcellent service and product

I have used this company for two corner radiators.
Which are great.
There customer service and aftercare is exceptional
Highly recommend

21 novembre 2024
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. Great to hear that you're happy with our service.

Noté 5 sur 5 étoiles

Happy customer. Genuine experience

First time using this company which I came across by chance. I found their prices to be more competitive than other online radiator suppliers. Another plus point was I could speak to someone & discuss my requirements. I had an all round excellent experience. Kathryn dealt with my enquiries and order & was great throughout the whole process even when I changed the order & delivery date. All went smoothly. Thank you. I would recommend this company. Michelle

15 octobre 2024
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. We always try to be available at the end of the phone during working hours to assist. Thank you for recommending us!

Noté 5 sur 5 étoiles

Excellent customer experience after…

Excellent customer experience after being very understanding following a mistake I made during ordering.

30 septembre 2024
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. We are happy to help wherever we can.

Noté 5 sur 5 étoiles

Excellent experience

Excellent experience, thanks to Kathryn who was extremely helpful in explanation, checking and expediting an order. All received well and my shiny new (well, black matt :-) radiator is perfect. Thanks!

13 mai 2024
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. We're pleased to hear you're happy with your purchase and our service.

Noté 5 sur 5 étoiles

Ultraheat Bombe Aluminium Radiator

Purchased Ultraheat Bombe Aluminium Radiator. Noticed sight damage to the top plastic grill & I wanted to see if I could purchase a replacement part. I contacted Inspired Heating & they forwarded my query to the manufacturer. After a delay Kathryn from Inspired Heating chased this up & the problem has now been resolved. I would recommend this company to friends & family & the 5 stars given are well deserved.

2 août 2023
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. Please to hear that your issue was resolved to your satisfaction.

Noté 5 sur 5 étoiles

Extremely helpful

Extremely helpful. Prompt answers to numerous pre and post sales questions. Bought two rads, and then used agin to buy two more. Will be using this ompany again when I next need new radiators.

7 novembre 2023
Avis spontané
Logo de Inspiredheating

Réponse de Inspiredheating

Thank you for taking the time to give us this feedback. Pleased to hear you were happy with our service. We look forward to helping you with your new order.

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