Phoned to renew my car insurance. Staff were very helpful and courteous. Great price for car insurance, I have been using this company for 8 years now and would highly recommend.
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Lisez les avis des autres
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Voir plus
L'entreprise a répondu
It was lovely to speak to a person I could understand and who spoke slowly enough for me to fully understand what she was saying. It made the whole transaction go so smoothly.
L'entreprise a répondu
Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options. I wish all i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de The Insurance Factory (Motor)
Écrit par l'entreprise
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Coordonnées de contact
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Royaume-Uni
- 0121 2963075.
- www.insurancefactory.co.uk
4,5
Excellent
4 k avis
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If I could put minus I would.
If I could put minus I would.
I have had Asda Pet insurance for many years usually for 2 dogs. However the service at the moment is abysmal!
My current claim has almost 10 week delay. Communication is dire!
As a pensioner with limited resources this is now starting to impact on the care of my dog!
I will be cancelling the policy for my younger pet, which I have had for 2 and half years, thankfully not needed to claim. I cannot take a risk by remaining with Asda who operate through the Insurance Factory!A
17 décembre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration with the delay in your claim and the communication you've received. We value your loyalty and appreciate your feedback. We're committed to improving our service and will take your concerns seriously. Insurance factory.
The background noise made the renewal…
The background noise made the renewal very difficult.
11 décembre 2024
Réponse de The Insurance Factory (Motor)
We understand your frustration with the background noise during the renewal process. We appreciate you bringing this to our attention and will work to improve the experience for future renewals. Insurance factory.
Do not take out pet insurance with this…
Do not take out pet insurance with this company. My insurance was with Asda now run by this company. Claims take in excess of 3 months to be processed and this has now been for over two years, continued excuse is that it is a busy time. Then they will not always pay for claims, citing small print that I have never seen with Petplan. Spend a bit more money on the premium and use a more reputable company as it will benefit in the long run. I wish I had and I’m now tied to this company with a lifetime condition policy.
15 novembre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration with the claims process and the time it has taken to be processed. We strive to provide excellent customer service and are committed to improving our processes. We appreciate you bringing this to our attention and will use your feedback to make improvements. Insurance factory.
Purely Pets aka Insurance Factory Limited aka HDI Global Specialty SE
Purely Pets aka Insurance Factory Limited aka HDI Global Specialty SE
I am writing this review to share my recent experience with a pet insurance company. As a pet owner, I believed that taking out pet insurance would provide a safety net for my pet in case of any life-changing diagnoses. Unfortunately, my experience has been far from satisfactory.
My pet was diagnosed with several conditions during a visit to a veterinary hospital. We submitted a claim for these conditions to the insurance company, who declined the claim on the grounds that they were “Pre-Existing Conditions”.
The insurance company referred to a note made by our local vet, which mentioned a concern about a possible condition. However, this was not a formal diagnosis. At that time, my pet was not fully developed. It was too early in her life for a full diagnosis of this condition.
Despite this, the insurance company has classified this condition as pre-existing based on this note and declined our claim. This fixation on an unrelated condition to deny a payout is deeply disappointing.
The purpose of pet insurance is to cover our pets for life-changing diagnoses and to make it possible to even gain a diagnosis in the first place so we can prepare for their future. We did not expect to be treated in this manner. This scandalous activity does not bode well for the future, and we feel compelled to share our experience publicly to spread awareness of these practices.
In conclusion, I would advise pet owners to be cautious when considering this company for their insurance needs. The experience has been far from what one would expect from a pet insurance provider.
17 juin 2024
Avis spontané
Avoid at all costs...
Still waiting for our claim to be assessed, after three months. Still no indication as to when this might happen. Avoid this company at all costs as if I didn't know better I would think it is some kind of scam. Oh and you'll have to wait on the phone for 30 mins to speak to anyone....
5 décembre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration with the delay in your claim assessment. It's important to us that our customers have a positive experience, and we apologize that this has not been the case for you. We are working hard to process claims as quickly as possible, and we appreciate your patience. Insurance factory.
Very poor service
Very poor service. Like other reviews the delays in paying are ridiculous. The claim was submitted at the start of October and they took 3 weeks to acknowledge.
Another 6 weeks has passed and it has still has not been authorised.
The excuse of 'we are so busy' is pathetic!
5 décembre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration with the delay in processing your claim. We strive to provide timely and efficient service, and we apologize that your experience did not meet your expectations. We are committed to improving our processes and ensuring that our customers receive the service they deserve. Insurance factory.
Still no settlement after 2+ months
Substantial claim submitted 26/9/2024 to Healthy Pets for treatment for cat with lymphoma. Cat has since died but still no money from claim. Emailed several times, spoke on phone, and only response is its being dealt with, that they're very busy. This is appalling service. Where is my money?
Now contacting Financial Ombudsman.
4 décembre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration and disappointment. We are truly sorry to hear about the loss of your cat and the delay in processing your claim. We strive to provide excellent service to all our customers and are committed to resolving this matter as quickly as possible. We will investigate this further and reach out to you directly. Insurance factory.
Really helpful telephone conversation…
Really helpful telephone conversation which made getting the appropriate insurance straightforward.
29 octobre 2024
Réponse de The Insurance Factory (Motor)
We're thrilled to hear you had a positive experience! We appreciate you taking the time to share your feedback. Insurance factory.
DONT INSURE YOUR PETS WITH THESE
Awful experience incompetent handling of a basic claim still ongoing months after claim started 10 weeks and the claim hasn't even started to be processed AVOID AT ALL COST
2 octobre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration with the delay in processing your claim. It's unacceptable that you've had to wait for so long. We sincerely apologize for the inconvenience this has caused. We are committed to improving our processes and ensuring that our customers receive the support they need in a timely manner. Insurance factory.
Absolutely avoid this company.
Absolutely avoid this company at all cost.
They delay, delay and stall claims.
We have been waiting since early July for our continuation claim to be settled. They keep stalling stating they need more information from the Vets. They have had all the information that they need and now state they require further information and if this is not received within 31 days the claim will be cancelled. Absolutely disgusting behaviour. How can you think it’s Legitimate operate like this?
Do not waste your hard earned money on this company.
27 novembre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration and apologize for the delay in processing your claim. We strive to provide our customers with the best possible service and are committed to resolving this issue as quickly as possible. We are working diligently to gather all necessary information and will keep you updated on the progress. Insurance factory.
Alex was fantastic from start to finish…
Alex was fantastic from start to finish helping me get the correct policy for my son’s car, he explained everything clearly and didn’t pressure me to take the policy. Great service! Thank you
26 novembre 2024
Réponse de The Insurance Factory (Motor)
We're so pleased to hear about your positive experience. We strive to provide excellent customer service and it's wonderful to know that Alex was able to help you find the right policy for your son's car. We appreciate your kind words and feedback. Insurance Factory.
Worse company i have had to deal with
Worse company i have had to deal with . We have sent countless emails and had countless calling chasing our claim which is now 5 months old .. Have asked numerous times for a senior manager toive a reply or call . i urge you to use anyone but the insurance factory as they will take your money and if you have to claim will refuse to pay out ..
22 novembre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration with the delay in processing your claim. We strive to provide excellent customer service and are disappointed to hear that your experience has not met your expectations. We value your feedback and will use it to improve our processes. Insurance factory.
Refused to pay for putting dog to sleep
Refused to pay out for when we had to have our dog put to sleep citing arthritis as a previous condition (which was declared). Absolutely scam. At no point is end of life cover indicated as something that wouldn't be paid for in these circumstances and they were very pleased to take a significant premium every month. Worth avoiding at all costs.
17 novembre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration and disappointment with the outcome of your claim. We strive to provide clear and transparent information about our policies and coverage. We will review your case and ensure that our policies are communicated effectively to our customers. i have passed this over to the correct department so they have a look into this for you! Insurance Factory.
Réponse de The Insurance Factory (Motor)
We're thrilled to hear about your positive experience. We appreciate your kind words about our team We're glad she was able to assist you. Insurance Factory.
Good sevice polite staff.explained…
Good sevice polite staff.explained every thing about my policy..
11 novembre 2024
Réponse de The Insurance Factory (Motor)
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to know our staff was able to explain your policy clearly. Insurance Factory.
Good service but expensive
was impressed on how helpful they were customer service wise , but considering the price even for an experienced older driver , I did feel the quote could have been cheaper ,
31 octobre 2024
Réponse de The Insurance Factory (Motor)
We appreciate your kind words about our customer service. We understand that pricing can be a concern, and we strive to offer competitive rates. We value your feedback and will take it into consideration as we continue to improve our services. Insurance factory.
the people I spoke to were very…
the people I spoke to were very helpful. I have been with Insurance Factory for some years now and have no complaints about the service
31 octobre 2024
Réponse de The Insurance Factory (Motor)
We appreciate your kind words and are glad to hear you've had a positive experience with our service. We value your loyalty and appreciate your continued business. Insurance Factory.
Refused to let my son speak to a…
Refused to let my son speak to a manager saying one will ring back within 3 days. 3 times this request and still no manager.
Today when he rang again got told we dont believe your cat is dead, even after he took the cats body to his own vets.
Hes heartbroken and this is how callous these people are Avoid
29 octobre 2024
Avis spontané
Réponse de The Insurance Factory (Motor)
We understand your frustration and disappointment. We are sorry to hear about your experience and the loss of your cat. We value our customers and strive to provide compassionate service. We will investigate this matter further to ensure that our team is providing the best possible support. The Insurance Factory.
The staff was very helpful and well…
The staff was very helpful and well explained. Kudos to him . Thank you Michael
24 octobre 2024
Réponse de The Insurance Factory (Motor)
We appreciate your kind words about our staff. We're glad you had a positive experience. the Insurance factory.
THE BROKER
Doing business with the Insurance Factory Yesterday was indeed a satisfactory experience. It was really a pleasure to speak with Ms. Kanynisola. I felt that she really understood the frustration that we were faced with and she was there genuinely to help and not just to receive our money.
She was very kind and perlite even when she had to ask sensitive and uncomfortable questions she was professional and respectful which made the interaction so much easier and worthwhile.
Thank you Ms. Kenynisola.
21 octobre 2024
Réponse de The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our service satisfactory and that you had a positive interaction with our operator. We strive to provide our customers with the best possible service and it's rewarding to know that we met your expectations. We're glad that we were able to help you and that you felt she was genuinely there to assist you. We value your feedback and will share it with the operator. Best wishes, Insurance Factory.
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