The customer service is really prompt. I had an issue with the start date of my insurance and they made sure to solve it as quickly as possible. I have to thank Kirtham for helping me out!
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Lisez les avis des autres
I accidentally entered my child’s name wrong when buying the insurance. My English isn’t very good over the phone, so I added their WeChat customer service. To my surprise, they could speak Chinese! I... Voir plus
One of the best and fastest. The agents answered very quickly and were really helpful, even during the weekend. I definitely suggest this, especially to people who are not familiar with insurance an... Voir plus
Amy provided me with excellent advice, demonstrating great patience and responsibility. She made me feel completely at ease when purchasing and selecting products and plans. Thank you so much. Wishing... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ISO Insurance is a leading insurance plan manager, solely managed by current and former international students.ISO offers low-cost health insurance to international students, scholars and students on OPT in the USA.
Coordonnées de contact
150 W 30th St , 10001, New York, Etats-Unis
- 212-262-8922
- customercare@isoa.org
- www.isoa.org
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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They are Sincere,Ready to assist, Polite,Willing to advise you on how to pay the insurance.iam satisfied.
They are sincere,polite ,willing to advice you on how to pay
18 mai 2026
Avis spontané
I recommend it
5 mai 2026
Avis spontané
I mistakenly purchased a health…
I mistakenly purchased a health insurance plan, but Customer Care assisted me very quickly. I really appreciate the prompt help. Her name is Lyn.
24 avril 2026
Avis spontané
Very helpful
Many thanks to Amy for helping guide me on how to submit the additional documents and for also checking whether the documents were acceptable. I hope this claim can be processed as soon as possible.
14 avril 2026
Avis spontané
I ask Amy to help me change my plan to…
I ask Amy to help me change my plan to the other one. She is so kind and efficient. Great service exprience with her.
6 avril 2026
Avis spontané
I have received excellent service so…
I have received excellent service so far regarding the insurance contract. All my questions have been answered quickly, and whenever I needed explanations or assistance, I received great support. Now I just have to wait and see in practice, when I actually need to use the insurance, whether it will truly be as good.
6 avril 2026
Avis spontané
I would like to sincerely thank her for…
I would like to sincerely thank her for her support in helping me extend my insurance coverage for an additional six months. She was extremely helpful throughout the process and guided me step by step. I had also forgotten my login credentials, and she patiently assisted me in regaining access to my account. I truly appreciate her prompt support and professionalism.
1 avril 2026
Avis spontané
Operator hung up on me after denying my claim!
Got denied for a claim due to "pre-existing conditions" which I was never diagnosed nor did I know I had one but they still claimed I had one so I basically got diagnosed for a condition by the insurance company. They wouldn't tell me how they came to the conclusion and the operator hanged up on me over the phone.
25 mars 2026
Avis spontané
Réponse de ISO Student Health Insurance
Hi, we are sorry to hear about your experience. As a broker, our office doesn’t process any claims and these pre-existing condition determinations are made by the insurance carrier and our claim department based on policy terms and provider medical records.
If you believe your claim was not processed correctly, you may submit an appeal with supporting documents. We’d also be happy to help review your case and provide further appeal instructions. Please contact us at customercare@isoa.org.
Best,
ISO
quick response and speedy support
quick response and speedy support! thank you
25 mars 2026
Avis spontané
Patient and efficient
18 mars 2026
Avis spontané
I had a conversation with Sam regarding…
I had a conversation with Sam regarding my plan extension and she helped me with that and patiently explained about the process.
18 mars 2026
Avis spontané
Jennifer good job
16 mars 2026
Avis spontané
Great Customer Care Unit!
Both Sam and Lyn from the ISO Customer Care Unit handled my requests very quickly and effectively, managing to have my insurance arranged right on time for my trip!
16 mars 2026
Avis spontané
Excellent and Clear Customer Service from Jennifer
Jennifer was extremely helpful. She explained the OPT insurance plan in a very clear way. She answered my questions thoroughly and made sure I understood the coverage, requirements, and options. I really appreciate her excellent service.
11 mars 2026
Avis spontané
ISO customer service was great
Jennifer from customer service has been wonderful in giving me timely response and guidance on claims processing. I could not have managed all the paperwork without her support.
9 mars 2026
Avis spontané
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