My bills were £15 a month and suddenly shot up to £53, I thought this seemed high but first time living alone so guessed it was normal, they they went up to £68 so I called was asked to take a picture... Voir plus
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Lisez les avis des autres
Honestly this company takes the piss!! Considering legally supposed to keep their prices LOWER or at least MATCH regional prices! Just had no water for over 12 hours and then send an email saying thei... Voir plus
L'entreprise a répondu
I have just moved to a new build property and contacted IWNL to set up a new account. The process was clearly explained by the staff and any questions dealt with in a professional manner. Overall a ve... Voir plus
L'entreprise a répondu
My experience was a very positive one. The staff member was very friendly, polite and professional. He explained everything really simply and well. The whole registration process was quick and easy to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Independent Water Networks. Better service at a better price.
Coordonnées de contact
Royaume-Uni
- www.iwnl.co.uk
2,8
Moyen
202 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 17 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing customer service
Amazing customer service! Very helpful and efficient!
13 novembre 2019
Avis spontané
Réponse de Independent Water Networks
Hi Mr Branscombe,
Thanks for your glowing review.
Have a wonderful day,
Kind Regards
Michelle
she was very helpful
12 novembre 2019
Avis spontané
Réponse de Independent Water Networks
Hi Mr Louis Zacamiar & Mrs Zeenut Zacamiar
Thank you for taking the time to leave us your review.
I am delighted to hear our customer service adviser was so friendly and helpful to you.
Have a wonderful day,
Many thanks,
Kyle
Professional staff easy to deal with
4 novembre 2019
Avis spontané
Réponse de Independent Water Networks
Hi Richard,
Thank you for taking the time to share your review.
It's great to hear our team were easy to deal with.
Kind Regards
Michelle
Very good customer service
This is a friendly and helpful company.They talked to me in a nice way and sorted it out as soon as they could.
24 octobre 2019
Avis spontané
Réponse de Independent Water Networks
Hi Richard & Usharajani
Thank you so much for your delightful review!
I am very pleased to hear our customer service team have been so friendly and helpful to you.
Have a fantastic day,
Many thanks,
Kyle
Excellent customer service
Excellent customer service. I have spoken with a lady her name is Agnieszka. She's was very helpful, kind and sorted out my issues.
16 octobre 2019
Avis spontané
Réponse de Independent Water Networks
Thank you very much for leaving such a lovely review Mr Marek!
I am glad to hear our customer service adviser Agnieszka was so friendly and helpful to you, and was able to sort out all of your issues.
Have a wonderful day,
Many thanks,
Michelle
Réponse de Independent Water Networks
Thank you so much for taking the time to review us Daniela!
I am delighted to hear you are pleased with the price and our customer service team.
Have a lovely day,
Many thanks,
Kyle
Réponse de Independent Water Networks
Hi HH,
Thank you for your lovely review of our service.
Many Thanks
Annie
Friendly staff , hardly any wait to get through to the phone
I called to set up my account and it was easy peasy. Very friendly and helpful staff. Prompt service. Everything was explained to me in detail and very professional too.
7 octobre 2019
Avis spontané
Réponse de Independent Water Networks
Hi Bhc4,
Thanks so much for sharing your review of our service. It is lovely to hear that you found setting up your account easy and that our customer service team were able to assist with any queries you had.
Have a lovely day!
Kind Regards
Michelle
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