Jacobijayne Avis 

I just ordered a super scoop funnel for birdseed. I am in the US and couldn't find this funnel here. I am SO SO HAPPY! The quality is TOP notch!!!! And it was WELL-PACKAGED. I highly recommend this company!
5 STARS!!!!!!!!

I have used two different models of Jacobijayne feeders for decades. Eventually after all these years, the clear internal plastic tubes needed replacing. I emailed their help desk, to establish that spare parts were still available and received a reply very quickly. Subsequent email contacts were made and the Help Desk operatives were delightful. They have been able to acquire the two replacement items which are now in the post to me. I was only charged a nominal fee for delivery as of course the items are guaranteed for life. Top marks all round.

I have bought various products with a ‘Lifetime Guarantee’ over the years that turned out to be no more than a sales gimmick!
No so with Jacobijayne! I have had a Squirrel Buster feeder for more than ten years, possibly nearer fifteen and it’s been excellent at preventing squirrels accessing the peanuts.
Over time and being constantly outdoors in Scottish weather, the plastic became fragile and started to fail. I contacted Jacobijane online regarding the replacement parts.
To my surprise I was told to go to the parts page online and order the part required, upload an image of the old part and order the new one. Furthermore, the part was free under the Lifetime guarantee, I only had to pay for postage!
Outstanding Service!
Thank you very much!

I have had bird feeders for many years; they are emptied swiftly by Squirrels, the small birds never get a look-in.

Someone recently gave me two "SquirrelBuster" feeders; they are fantastic and have certainly eliminated the Squirrel problem. However, they are now swiftly emptied by Ringneck Parakeets.

I reported the problem to the suppliers (SquirrelBuster) and they were incredibly helpful with advice.

This company provides a Lifetime Warranty for their products. Lifetime! You don't need the receipt. Just attach a picture of the part thats worn out, pay a small sum for postage and bingo - sorted. I can think of no other company that does this. The three squirrel buster products I've bought all work as advertised and two have now had parts provided free of charge. Transactions easy and prompt delivery too. How anyone can give them less than five stars is beyond belief! This is a great company.

I have had several Big Easy feeders from Living with Birds (Jacobi Jayne) for some years now. When needing a spare part I have to say this company and staff are quite outstanding for their friendly advice and support.
In an age where large companies have the most appalling approach to their customers, companies like Jacobi Jayne show how to do it, speedily, professionally and with immense charm.
Absolutely recommend them to all

I have two of the large Squirrel Buster bird feeders for several years. These are not cheap but are worth every penny as they are totally squirrel proof, easily taken apart and fully washable and have guaranteed replaceable parts even after many years of use. Occasionally the plastic sleeve develops a split just big enough to allow water ingress. Probably because the pole has fallen over in high winds. Anyway ALL damaged parts are replaceable within a day or two of your order. All you pay for is the postage. Fantastic service in my opinion.

Always purchased jacobi jayne products in the past but ordered two feeders and they are dreadful. Plastic and cheap. I will never buy them again. They used to be so good.

I have had a squirrel buster nut feeder for years -expensive but well worth the initial outlay. Provided the feeder is hung and situated in the right position, it is definitely squirrel proof.
A part of the feeder broke, Jacobi Jayne purchases come with a lifetime guarantee so I ordered a spare. Their customer service for spare parts is second to none and I highly recommend this company.

The squirrel buster does exactly what it says. After many hours of crawling all over the new feeder the squirrels in my garden appear to have given up. Even the woodpecker has come back after I had to remove the last RSPB nut feeder because the squirrels had cracked how to get past the squirrel baffle and worked out that if they went up and down the vaseline on the pole frequently enough that they would stop sliding down the pole. The crows are too heavy so they too have given up. It's the most expensive bird feeder I have ever bought but it does work.

New version of Jacobi Jayne click feeder
Sadly Jacobi have modified there feeders again the type with a central rod is no more and is replaced with a "simple" click system ..don't know what's simple about it not only was it hassle to get apart rebuilding resulted in the tube flexing and not locking followed by the plastic clip breaking.. if this is the way this once excellent brand is going I won't be purchasing anymore please re think and go back to the central rod system with metal ports. It's not been out yet and already needs parts!

I have been ordering feeders, food and habitats of them for years now. Always and excellent service even when things do go wrong - like faults in the feeders. I would have liked to still be able to get the original metal Nuttery feeders and some of the earlier models of the ring pull (by far the easiest feeder to use) if that can be made possible!

A brand new Big “Easy” Feeder. The tiny instruction leaflet is hard to follow when trying to take it apart for cleaning. In the end I had to give up trying to remove the feeder ports and clean it in situ still attached to the tube. Jacobi Jayne, you should provide proper instructions with clear diagrams, and YouTube videos to show us how to assemble and dismantle these tricky feeders.

I have several JJ ring pull bird feeders purchased many years ago. Recently one of the feed port castings had broken. I rang JJ and spoke to a very courteous gentleman who was able to identify the broken part and check if they had any stock. They did and I was told this would be sent out to me FOC together with a latest catalogue. 2 days this was received and the feeder repaired. Absolute first class service and as a previous reviewer mentioned a true lifetime warranty,

I bought a very expensive product from Jacoby Jane which was the same as one I had previously bought or so I thought. When I brought it home I discovered that the metal ports have plastic clips which are completely different to the ones on my old product. This caused me some difficulty. I sent a very clear email query to customer services. They explained that the clips have been changed to stop squirrels opening the ports. Customer services have now supplied me with the original style clips free of charge, within 24 hours of telephone contact. ( I dont have squirrels) Well done customer service 😊👍.

I have a Squirrelbuster Plus, which I purchased over 10 years ago, and has been in constant use since then.
Over the past couple of years, the clear plastic tube has cracked in several places, so I tested the lifetime guarantee and ordered a new part. Easy to use website, no questions asked, I simply had to pay postage.
Best guarantee experience ever---thank you

Squirrel Buster Evolution.
My problem was with pigeons, not squirrels, so I bought two of these. For about a month they were fantastic, all I had were small birds feeding, flocks of finches jostling for position. Then one day the fat pigeons worked out that if they repeatedly landed on the perches, yes, they shut down the feeding ports, but not before shaking out enough food for them to pig out on. It now takes approximately five hours for them to empty one feeder. I'm absolutely gutted. I really thought I'd found a longed for solution to sky rats emptying the feeders and keeping the small birds away. I think I need to invest in an air rifle instead! (Only joking, for anyone who may be disturbed by such a suggestion.)

Thank you for sending spare bird feeder parts quickly and efficiently. This is the second time I've ordered parts from Jacobi Jayne and both times received excellent service. The gentleman who took the call was courteous and helpful.

The parts I ordered were plastic tubes and these appear to be made of thinner plastic than the ones that they are replacing, so I wonder how long they will last.

I bought one of their bird feeders but I was having a problem with it. I contacted their customer service and they were so helpful and sorted it out very quickly.

Have used Jacobi Jayne birdfeeders for year. They look good, are well-designed, and last for years (our main BigEasy feeder and Garden Pole System are now 7 years old and still going stong).