Jadrolinija Avis 

Da evitare se possibile. Tratta Spalato Ancona su vecchia nave Marko Polo, carico e scarico veicoli totalmente disorganizzato ci abbiamo messo più di 1 ora per scendere. Se dovete prenderla per forza, portate acqua e cibo, a bordo è carissimo.

Da evitare se possibile. Non esiste una logica di imbarco. Compri un biglietto per un'orario preciso e questo non è comunque garantito (c'é scritto in croato, in piccolo nella prima pagina del sito si ma nessun disclaimer o nessun avviso sul biglietto acquistato). Ti devi presentare 2 ore prima dell'imbarco per essere sicuro di salire a bordo con la macchina. Nessuna logica nell'imbarco: chi è primo in fila spesso sale dopo perché gli ultimi vengono caricati per primi. Il personale è di una maleducazione disarmante. Chiedendo gentilmente di essere imbarcati il più possibile vicino all'uscita (essendo comunque arrivati per primi in fila) ci hanno risposto che o andavamo con la macchina ai piani alti o potevamo tornare indietro e abbandonare il traghetto, nonostante avessimo spiegato loro che in questo modo avremmo perso la successiva coincidenza. Sembra che questa maleducazione riversi principalmente sugli italiani, in maniera anche abbastanza diffusa tra le varie attività commerciali croate. Si ha quasi la sensazione che le persone ce l'abbiano con te personalmente, facendoti spesso sentire a disagio. Peccato per quelle poche persone oneste che si incontrano ognitanto. La nave è fatiscente e sembra che tutto sia fermo a 50anni fa. Non parliamo dei costanti ritardi e dell'assenza totale di assistenza.
Compagnia imbarazzante

Moram se zahvali radnicama Jadrolinija koje rade na odjelu za rezervacije karata za Jadroliniju, mislim da se zove Slavica i Ira Jako ljubazne rijesile moju situaziju i problem za 10 minuta, hvala ,radi se o trajektu Ancona Zadar

Extrem unfreundlicher Kundenservice am Telefon. Ich könnte eine Fährverbindung nicht online buchen, bin immer wieder raus geflogen. Habe angerufen und die unfreundliche Frau hat nur gesagt, ich soll es online machen, sie könne mir nicht helfen....in völlig genervten Ton.

Preiszusammensetzung reine Abzocke. Fähre Merag-Valbiska auf der hinfahrt wurde einfach die angaben meiner Beifahrerin misachtet und die nächste grösse ausgewählt mach sofort 7 euro mehr .

schaut hierzu die Jadrolinja website preisliste

ist Maße:
Maße KFZ 4,88m 13,80€
Maße Wohnwagen 6,20m 28,14€
2 Erwachsene je 4,25€ 8,50€
summe 50,44€

bezahlt haben wir
kfz länger 5 meter 24,69€
Wohnwagen 7- meter 35,17€
2 Erw 8,50€
Summe 68,36€

auf der Rückfahrt war ich alleine

Bezahlt habe ich trotz Frage und diskutieren mit der Person im Schalter.
KFZ 5meter und Länger 24,69€
Wohnwagen 5-7 meter 28,14€
1 Erwachsene aber 2 verrechnet 8,50€
summe 61,33€

zuviel bezahlt bei der Hinfahrt 17,92€
zuviel bezahlt bei der Rückfahrt 19,39€
gesamt 37,31€ zuviel

man rechne dies mal geschätzt pro fahrt am tag bei ca 500 Autos,Wohnmobile,Wohnwagen...

Aussage,KFZ und Wohnwagen immer gleiche Preis....Frechheit...wozu gibt es hier eine Preisliste wenn sie die Preise machen wie sie wollen??!!

Kroatien entwickelt sich zu einem 2.Frankreich...alles teurer machen wenn Touris kommen und Abzocken

We were on the 8th of July 11:00 ferry from Dubrovnik to Bary. Boat was moving slow from the beginning. Few passengers, restaurant closed, self service open but very poor food, prices sky high. No public announcement of delay, reception said company did not want to. Bar attendant volunteered that docking place was taken by cruise ship, hence delay. At Bari no sign of cruise ship having left, key not usable for cruise ship.
We arrived over 2 hours late. This f-ed up our travel schedule and left us no option but to take an expensive hotel.
Company did not point out the rights of passengers as they should under European law. Will request compensation.

0 Sterne wären angemessen - Fähre von Merag nach Valbiska, Fähre Kornati:
Zufahrt auf die Fähre wurde wegen einer Überlange von angeblich 6 Zentimetern Augenmaß verweigert, mit der Aufforderung sich wieder ganz hinten in der Schlange anzustellen und mehrere Stunden zu warten. Grund dafür: Unfähiges Personal, welches subjektiv entscheidet ob man auf die Fähre kommt. Keine Kompromissbereitschaft, an Inkompetenz und Einbildung nicht zu übertreffen. So geht man nicht mit Touristen um!!!!!! Personalschulungen wären langsam angebracht! Fahrzeuge mit einheimischen Kennzeichen werden durchgewunken und die Touristen werden als Idioten dargestellt.

Bought 2x worst smoothies we tried in our lives for 27 euros (+3pastries). Tastes like water with three pieces of fruit in 300ml cup. Dark haired girl that works on Split-Supetar cafe didn’t close the lid properly so the worst smoothie ever went all over me, hat, bag, white shirt, when I came to her and said the lid wasn’t closed and can I get a napkins she gave me side eye and gave 3 napkins, had to ask three Times for more to clean your floors and chairs until she turned to me all mad and grabbed all the napkins in the box and pushed it to me. Woah :D In Such situations please refund or say Sorry at least, horrible prices and customer support

Die wissen ganz genau wann und wo größere Fähren benötigt werden, aber trotzdem fährt auf der Linie Porozina-Brestova nicht die größere sondern kleinere Fähre und Wartezeit ist 3 Stunden oder mehr. Das wissen die Herrschaften ganz genau, aber tun trotzdem nichts. So nicht!

Really rude staff member who I assume was the captain as he called it “my ship”. We dragged our bags up the gangway at the rear of the ship 25 minutes prior to departure time. Next thing we are being yelled at and told to get off “my ship”. I said well “thanks for being so nice about it” and dragged our bags back down the gangway on to the wharf. The “captain” then comes out and in an aggressive manner says why did you enter. I explained that there was no one on the wharf, no rope across the entrance to the gangway and no sign of any type saying don’t enter. So in exactly the same way as we had entered the ship one week earlier in Split, walked up the gangway and then entered the ship. He then said we may enter so, no more than 2 minutes after being ordered off the ship we were permitted to enter so we dragged the bags back up. Not great considering I have a disability.
Some lessons in customer relations wouldn’t go astray.

Edit: unless the ship operates on AI he wasn’t the Captain as we have now left Vis and Mr Aggro was wandering around the deck. Other passengers approached us to see if we were ok and can substantiate the way we were treated.

We would like to thank the boarding crew of the Marco Polo, for their patience and help with our boarding; we have a large motorhome and we tow a small car on an a-frame; all vehicles must reverse onto the ferry, but we can’t do it with the a-frame; the crew let us unhitch the car and reverse the motorhome and car separately; we were so grateful that there was no fuss or negative attitudes
We highly recommend the whole experience; clean ferry, clean comfortable cabin and en-suite; good food

Die Angestellten auf der Fähre waren alle sehr freundlich und hilfsbereit.
Wir haben uns sehr aufgehoben gefühlt.
Die Besucher auf der Fähre waren manchmal sehr unangenehm.
Überfahrt auf Rab/Krk/Cres, alles kein Problem.
Wir möchten am liebsten nach Kroatien Auswandern. Kein Vergleich zu Deutschland.
Menschen alle sehr freundlich und wohlgesonnen zu uns gewesen.

Tutta la vita passata su traghetti
Jadrolinja.sempre perfetti e accomodante.un grazie a tutti per le bellissime vacanze

Scary expensive and too big differences in prices in period of 7 days! Crazy!

Bad company, they cancel our travel and was the only company with this problem, the others company’s go to the destination. I never repeat the buy with them. We spent more money (DUBROVNIK)

Online ein Fährticket von Markarska auf die Insel Brac gebucht. In der Warteschlange erfuhr ich von einem anderen Wartenden, das die Fähre gecancelt wurde, aufgrund von starkem Wind.
Es kam keine E-Mail oder SMS mit dieser Info. Am Schalter (den man mit einem Online Ticket normalerweise nicht aufsucht) hing dann ein kleiner Zettel mit der Info.
Wenn eine Fähre gecancelt wird, erwarte ich in Zeiten des Internets eine Mitteilung mit Umbuchungs/Stornierungsoption. Mal abgesehen davon, dass man sich die sinnlose Fahrt zum Hafen hätte sparen können.

Per fare posto a tutti i costi ad un altra auto mi hanno costretto ad infilarmi tra due furgoni in uno spazio così stretto che io e mia moglie non abbiamo potuto scendere dall'auto. Secondo il codice della navigazione e questo è assolutamente vietato. Sono passibili di denuncia. Tratta Porozina Brestova delle ore 10:40 del 29/08/2023

Penso che nemmeno una nave carro bestiame faccia così schifo sotto ogni punto di vista come la nave che ho preso io, la Marko Polo , tratta diurna Bari Dubrovnik è tratta notturna Spalato Ancona
La nave compie quest’anno la bellezza di 50 anni , che si porta tutti
Abbiamo dormito in una cabina con oblò con due letti a castello; condizioni igieniche e strutturali agghiaccianti
Non parliamo dei prezzi del bar perché sono altissimi ma in linea con le navi di linea italiane ma con la differenza che la linea croata non accetta pagamenti con la carta e ti invitano a prelevare all’ATM presente sulla nave che si ciuccia quasi il 10% di commissione , ma del resto in Croazia sono abituati così
L’unico punto a loro vantaggio è la partenza e arrivò in orario ma sono talmente disorganizzati e arretrati che allo sbarco siamo praticamente rimasti bloccati un ora e mezzo sulla nave perché non riuscivano a dirigere lo sbarco delle auto
Non viaggerò mai più con questa linea e sconsiglio a chiunque di farlo

Prezzi nei bar a bordo da pazzi. Un cappuccino € 4.50. Un croissant € 3.50

*UPDATE*
While on the ferry, I managed to speak to someone about the situation. I would like to thank the bar personnel, who very kindly listened to me and contacted the relevant person for me to talk to. And the onboard electrician, who was incredibly nice and even got the car out of the garage and off the ferry for me! Thankfully the car did not have issues climbing the ramp. Still very upset about the initial treatment of this morning, but grateful for these other crew members’ help afterwards.

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Vela Luka-Split service of 19th August 2023, 06.15, ferry Korčula.

Having recently had some issues with the engine of my car, I politely asked when boarding not to put the car in the lower garage of the ferry, as I was worried it might not be able to climb the ramp when getting off the ferry. One of the members of the crew who were assisting the boarding was incredibly rude about this request: he started yelling at me, and took an intimidating and threatening stance by opening the door of my car without my consent, and taking me out of the car. He then proceeded to sit down and drive my car into the lower garage.

This is unacceptable. My request was polite and out of genuine concern, the response of the crew member was exaggerated and completely inappropriate, especially in the way it was taken towards an elder woman. In fact, I felt that his reaction was clearly discriminatory, as I believe this would not have happened had there been a man in the car - I saw how this person dealt with male customers on the ferry before and afterwards, and it had nothing to do with how he treated me.

Moreover, there ended up being space for only one car in the lower garage - it was closed after my car was brought down - while the upper one was completely empty. So I believe my request to be placed on the upper garage could have easily been satisfied and not blown out of proportion as it was.

I am currently on the ferry, and I have absolutely no intention to get the car out of the lower garage when we get to Split. I did not take responsibility to bring it down there, so I also will not take responsibility to bring it back up. And if anything happens to the car while on the ferry, or when getting off, I will submit the damages to Jadrolinija.