I loved my order from JAM! I was originally just looking for envelopes for my holiday cards, and ended up adding on additional office supplies I needed as well as gift wrapping items! Super convenient... Voir plus
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I had a representative, Kristi, who provided outstanding service! She was professional, patient and tenacious in trying to solve my problem. She provided updates and even called me, when the website... Voir plus
L'entreprise a répondu
This business actively hates their customers. They would rather insult you, cancel your order, and mock you than keep your business. It’s a family-run business and all three (JAM - Janet, Andrew, Mich... Voir plus
Same as last time! Great envelopes, color, quality, and service! 👍🏻❤️
À propos de l'entreprise
- Magasin d'articles d'emballage
- aussi dans
- Imprimeur d'étiquettes personnalisées
- Magasin d'impressions et de signalisation
- Service d'impression numérique
Écrit par l'entreprise
My name is Adam, and I’m the new CEO here at Jampaper.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Coordonnées de contact
185 Legrand Ave, 07647, Northvale, Etats-Unis
- www.jampaper.com
4,2
Bien
49 avis
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Always Satisfied!
I'm always more than satisfied with my orders for JAM Paper! It's easy to find what I need and they always have quick shipping! They are my go to for meeting materials.
15 janvier 2026
Réponse de JAM Paper & Envelope
Thank you so much for your kind review!
We truly appreciate you taking the time to share your experience with JAM Paper. We are so glad to hear that you find our site easy to use and our shipping fast and reliable. It means a lot to us that we are your go-to source for meeting materials. We look forward to continuing to serve you!
Elizabeth, Customer Support Manager
Kristi Makes Me Want to Give My Business to Jam!
I had a representative, Kristi, who provided outstanding service! She was professional, patient and tenacious in trying to solve my problem. She provided updates and even called me, when the website didn't work, to resolve the issue. Kristi makes me want to give all of my business to Jam Paper.
5 janvier 2026
Réponse de JAM Paper & Envelope
Thank you so much for your kind words and for taking the time to share this feedback! We’re truly thrilled to hear about your experience with Kristi. Her professionalism, patience, and dedication genuinely reflect the level of service we strive to provide every customer. We will be sure to share your message with her and our team. We sincerely appreciate your support and look forward to continuing to serve your business at Jam Paper. 💛
Elizabeth
Customer Support Manager
I received the paper that I ordered…
I received the paper that I ordered quickly and all was in good shape.
Thanks,
Will
2 janvier 2026
Réponse de JAM Paper & Envelope
Hi Will,
I’m so glad to hear your order arrived quickly and in great condition! Thank you for taking the time to let us know.
Please don’t hesitate to reach out if there’s anything else we can help with. We truly appreciate your support.
Elizabeth
Customer Support Manager
fast and easy!!
For the most part it is very easy to order my labels. However, I would make a suggestion to order the labels by pack and not by individuals and mathing the packs out. I always have to math it out. You used to be able to order by how many packs you needed. It was much easier in the past to order that way, otherwise, The company is very easy to deal with, ships fast. We are very pleased with the product.
29 décembre 2025
Réponse de JAM Paper & Envelope
Thank you so much for taking the time to leave a review and share your experience with us. We’re happy to hear that ordering is generally easy and that you’re pleased with the product and our fast shipping.
We truly appreciate your suggestion about ordering labels by pack instead of individual quantities. We understand how that option made things easier in the past, and your feedback is incredibly helpful as we look for ways to improve the ordering experience.
Thanks again for your continued support.
Elizabeth, Customer Support Manager
You have got to be kidding . . . .
UPDATE 1/6/2026: I spoke with Elizabeth in Customer Service who acknowledged my complaint and advised that changes have been made. I will update this review for better or worse after my next order.
"Where do I start? We ordered 1000 A7 gold foil envelopes on November 15, 2025. These were for a holiday marketing campaign for my business. The envelopes arrive on November 22, 2025 and they are A2! Waaay smaller! Completely inappropriate for my needs. I immediately reached out to "Patrick" at Envelopes.com. Patrick does absolutely nothing to try to rectify the matter by maybe sending along the correct envelopes. Patrick instead has the nerve to ask me to TAKE A PHOTO OF THE ENVELOPES THAT THEY SENT AND SEND IT TO HIM! Since it was obvious that Patrick was not in a "customer service" mood, I went ahead and requested a full refund and had to expedite an order from Amazon to keep from blowing my entire marketing campaign. Fortunately, Amazon actually sent the correct envelopes in a timely fashion, although at a slightly higher price, and the campaign was salvaged. I had to lug the A2 envelopes, which I never ordered, BACK TO UPS AND SHIP THEM BACK TO ENVELOPES.COM But here is the "hum-dinger" - today is December 27, 2025, and Envelopes.com STILL has not refunded me for the wrong envelopes that they sent! For pity's sake, do NOT use this terrible company! I am not sure what kind of Minions are in charge, but there are SO MANY OTHER COMPANIES out there who ACTUALLY VALUE your business. Amazon is exponentially larger, but I have gotten much better service from them or even Walmart.com. "
26 décembre 2025
Avis spontané
Réponse de JAM Paper & Envelope
Hello James,
Thank you so much for taking the time to share your experience. We sincerely apologize for the frustration, inconvenience, and delay you experienced with this order. Receiving the wrong item, especially when it impacts your business and timeline, is absolutely not the experience we want for our customers, and we are truly sorry this happened.
We also apologize for the delay in your refund processing and the additional stress this caused. Your feedback is extremely important to us, and we will be reviewing this internally to ensure situations like this are handled more efficiently with better communication moving forward.
We would really appreciate the opportunity to speak with you directly so we can do our best to make this right and regain your trust. When you have a moment, please email us at review@jamplus.com
With your order number and contact information, we will personally look into this for you right away.
Thank you again for your feedback. We truly hope we have the chance to turn this experience around for you.
Elizabeth, Customer Support Manager
High quality and good customer service
I loved my order from JAM! I was originally just looking for envelopes for my holiday cards, and ended up adding on additional office supplies I needed as well as gift wrapping items! Super convenient to have a one stop shop. I was happy with my order and the customer service team was a helpful resource throughout. Will be purchasing again!
1 décembre 2025
Réponse de JAM Paper & Envelope
Hello Nikki!
Thank you so much for your wonderful feedback. We are thrilled to hear that your experience with JAM was convenient and enjoyable, We truly appreciate your support and look forward to serving you again soon.
-The JAMpaper team.
Great selection and service!
Really love ordering from Jam Paper. The selection is unmatched, and whenever i have a question the customer service team is super responsive. i am definitely a customer for life.
17 novembre 2025
Réponse de JAM Paper & Envelope
Hello Andrea!
Thank you so much for your amazing feedback! We’re delighted to hear that you enjoy our selection and that our customer service team has been helpful and responsive. Knowing that you love ordering from JAM Paper truly means the world to us. We appreciate your loyalty and are grateful to have you as a customer for life.
Thank you,
The JAM Paper Team
Réponse de JAM Paper & Envelope
Hello Sara!
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the quality of the paper. We truly appreciate your feedback and are glad you’re happy with your purchase.
Thank you,
The JAM Paper Team
Customer Satisfaction
Professional, courteous and knowledgeable staff..
Goes the extra mile to satisfy the customer.
13 octobre 2025
Réponse de JAM Paper & Envelope
Hello Farrad!
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team’s professionalism, courtesy, and knowledge made a positive impression. We truly appreciate you taking the time to share your experience with us.
Thank you,
The JAM Paper Team
Excellent quality
18 novembre 2024
Réponse de JAM Paper & Envelope
Hello Sunardaye!
Thank you so much for your feedback! We’re delighted to hear that you’re pleased with the quality. We truly appreciate you taking the time to share your experience with us.
Thank you,
The JAM Paper Team
Easy to order and fast shipping
Easy to order and fast shipping. Will come back for more.
13 octobre 2025
Réponse de JAM Paper & Envelope
Hello Beanie!
Thank you so much for your feedback! We’re delighted to hear that you’re pleased with the quality. We truly appreciate you taking the time to share your experience with us.
Thank you,
The JAM Paper Team
Wide selection. Easy customization.
I've found JAM to have the widest selection and my custom orders came out as expected. Design tool is easy to use. They also have good deals on other products like gift wrap etc.
18 novembre 2025
Avis spontané
Réponse de JAM Paper & Envelope
Thank you so much for your kind words! We’re thrilled you love our wide selection and that your custom orders turned out perfectly. It’s great to hear the design tool was easy to use and that you’re enjoying our deals. We truly appreciate your support and look forward to serving you again!
-The JAMpaper.com Team
Trash customer service
Trash customer service. Continually pushing back my order. They "escalated" my order by adding an additional 2 days to the ship date. They'll leave the chat before you get the answers. If you ask for compensation for the inaccurate dates and failed delivery date that THEY set, they just send a bot message and exit the chat. Seems like you're just talking to a bot anyway.
Still waiting. Product was assured to arrive today. Now they wont ship for another 5 days at least. Will never do business with this company again and I hope others are smart enough to read some of these reviews first and save themselves the headache. 0 out of 5.
7 mars 2025
Avis spontané
Réponse de JAM Paper & Envelope
Hello Bilphur,
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now.
Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager, Jampaper.com
They lost my package on November 15
They lost my package on November 15. It is now the end of December 2024 and the customer service reps promise an email, say it’s been escalated to a second service level. I am unable to get an email or my refund. It would seem that they won’t do anything until they find the lost package. So my money is locked up with them. Not happy.
27 décembre 2024
Avis spontané
Réponse de JAM Paper & Envelope
Hello Lesleigh,
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now.
Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
BUYERS BEWARE
BUYERS BEWARE: Jam Paper falsely advertised an item on their website and I was shorted the amount of items I paid for. I sent them the picture of the listing description and my receipt which clearly showed what I was to receive. Their response was that they had their listing description wrong and they changed the listing today. They said that they will not send me the additional amount of items I paid for. Dishonest company and I won’t be purchasing from them again! 😡😡😡
8 août 2024
Avis spontané
Réponse de JAM Paper & Envelope
Hello Nunya,
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now.
Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager Jampaper.com
Some of the worst customer service I…
Some of the worst customer service I have ever experienced. I have a decades + experience working as a Graphic designer with 100's of other suppliers. I Understand setting up documents for print and followed the Templates Provided by Jam Paper. However when the printed envelopes arrived the logo was positioned about 1" too low. I confirmed the logo was printed in the wrong place with a customer service rep over the phone. She pulled up my design file and compared it to the photos I sent here of the printed envelopes I received. She confirmed they were mis printed and that the service request would go into review for a re print. Apparently someone else thinks they have been printed correctly and I was never refunded or provided a reprint. It is terribly frustrating to have a problem confirmed with a customer service rep but never be provided a solution. I would recommend to never use this company for a custom print job.
5 août 2024
Avis spontané
Réponse de JAM Paper & Envelope
Hello Joseph,
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now.
Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager Jampaper.com
Horrible customer support
My paper order was improperly packaged and all of the edges and corners were damaged during shipment. My email (with photos) was completely ignored, as was the second message that I placed on the website. A call to the number finally got a response nearly 4 weeks after my initial order. They wanted me to return the damaged paper and wait for it to be received before they would send a replacement. A month of wasted time just to try to get what I paid my money for.
9 février 2024
Avis spontané
Réponse de JAM Paper & Envelope
Hello Patrick,
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now.
Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
This was the worst customer service…
This was the worst customer service I’ve ever received. First, they messed up the order and then it took forever for them to get back to me after several attempts to get it corrected, then they sent a replacement the slowest way possible without contrition or discount a MONTH later. Just awful experience. No continuity with support, just can’t say enough about how bad this was.
29 décembre 2023
Avis spontané
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. All the items I received were not the items I ordered and the reasoning I received from customer service was "oh, those items were out of stock so we sent different items." WOW... I'm shocked they are able to operate as a business.
11 décembre 2023
Avis spontané
Didn't received all items in my order
Didn't received all items in my order. Called Jampaper but no one answered the phone. Finally I could get ahold of someone through chat. I said since I didn't get all I ordered didn't get paper but just ribbons I want to return the ribbons because ribbons was intended to be used with paper. Representative said someone will reach out to me in the next 24-48 hours. When no answer got back to me I tried to call. After 18 min on hold I again tried through chat. The agent when I just mentioned my order purposely disconnected the chat. I used my different email trying to reach someone through chat and someone responded. They offered to reship missing items what isn't solution I want and I already explained it through chat. Representative said I can ship what I got but they won't give me return label. Why should I pay for return shipping if I didn't received what I ordered?
11 décembre 2023
Avis spontané
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