I loved my order from JAM! I was originally just looking for envelopes for my holiday cards, and ended up adding on additional office supplies I needed as well as gift wrapping items! Super convenient... Voir plus
L'entreprise a répondu
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I had a representative, Kristi, who provided outstanding service! She was professional, patient and tenacious in trying to solve my problem. She provided updates and even called me, when the website... Voir plus
L'entreprise a répondu
This business actively hates their customers. They would rather insult you, cancel your order, and mock you than keep your business. It’s a family-run business and all three (JAM - Janet, Andrew, Mich... Voir plus
Same as last time! Great envelopes, color, quality, and service! 👍🏻❤️
À propos de l'entreprise
- Magasin d'articles d'emballage
- aussi dans
- Imprimeur d'étiquettes personnalisées
- Magasin d'impressions et de signalisation
- Service d'impression numérique
Écrit par l'entreprise
My name is Adam, and I’m the new CEO here at Jampaper.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Coordonnées de contact
185 Legrand Ave, 07647, Northvale, Etats-Unis
- www.jampaper.com
4,2
Bien
49 avis
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A répondu à 100 % de ses avis négatifs
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Do not buy from them!!
Horrible and incompetent customer service. Bait and switch tactics with their website. Customer pays for the company’s mistakes.
17 novembre 2023
Avis spontané
Absolutely terrible customer service
Absolutely terrible customer service. waited 80 mins on hold just to be connected to a call center in the Philippines. They don't have photo or video examples of the foil print they offer and tell you you have to spend money in order to see what the foil looks like. do not order from this company
27 septembre 2023
Avis spontané
This business actively hates their…
This business actively hates their customers. They would rather insult you, cancel your order, and mock you than keep your business. It’s a family-run business and all three (JAM - Janet, Andrew, Michael) are the meanest humans you will ever come across. They also intentionally will send you less than what you ordered and blame it on you saying you’re trying to fleece THEM and expect you to pay another fee to get what they didn’t send in the first place. Do not support this business no matter what your paper needs are.
8 mars 2022
Avis spontané
I've been ordering paper from this…
I've been ordering paper from this company for the last 15 years. The owner, Mike Jacobs, has been decent for most of this time until today. Completely rude and does not care about losing customers. Terrible customer service. Ships out products giving zero F's. Sends gold foil paper in the shipment with no protection most of the time. Do not give this company any business. They literally have grown so much through the years, they don't need or deserve it. Made a complaint and instantly wants to close my account. Does not matter to me as I will never give them another dime of my money. What a joke.
10 janvier 2023
Avis spontané
Returned product, but no refunded amount
We've order from them multiple times, and loved the product. This last order was not what we expected, so we returned it. THREE MONTHS LATER they have still not credited the amount or sent a check. Their customer service is terrible. Will not be ordering from them again.
29 octobre 2021
Avis spontané
DO NOT order from this company
DO NOT order from this company. I would give zero stars if I could. I had found a coupon code for 20% off for this brand. I was excited to order multiple rolls of paper! I got confirmation of my order and the next day I get an email that my entire order was cancelled. I then get a robotic email from someone from the company named Norma saying that the coupon code is invalid and that I need to reorder and they kept saying ‘coupon code no good sorry’ and cancelled. WHY not honor it if it went through to begin with? Norma continues to be rude via email. What a way to run a business. Customer service is everything and this company FAILS. Take your money and business elsewhere.
28 avril 2021
Avis spontané
They canceled my order
They canceled my order. Tried to speak to a manager but was denied. Terrible customer service.
23 novembre 2020
Avis spontané
Great products, Great service
Positive buying experience: a lot of selection, easy to order, and prices aren't bad at all. Excellent product quality as well.
Thanks!
25 janvier 2017
Avis spontané
Excellent Service, Good Prices & Amazing Selection at JAM Paper & Envelope
JAM Paper has amazing selection of envelopes of all sizes and colors, excellent customer service and fast delivery of products in well packaging manner. I will definitely use them again & also recommend to my friends.
3 février 2012
Avis spontané
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