A small problem on ordering the next meal mixture but was sorted out pretty quickly there was a problem with our e mail address where a wrong character was entered but soon sorted out. Meals quite goo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have been using Jane Plan for almost three months now and would like to rate the support team with well earned 5*s. Today Lulu responded to my email almost by return and was able to explain why on... Voir plus
I started Jane plan in March. I managed to lose 5 pounds in one month. I found most of the meals appetising. some of my favourites were beef lasagne, honey & Soy Chicken, Vanilla porridge and the... Voir plus
L'entreprise a répondu
Instructions are awful, putting one meal in the microwave for 3 minutes led to the 800w microwave blowing up & having to purchase a new one. Quality of the meat is poor lumps of fat in the steak so... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Écrit par l'entreprise
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Coordonnées de contact
3,8
Bien
5 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jane plane turned into my plan
Enjoyed the menu, taken the stress away from thinking what I should be eating.
Delivery service is excellent , you know when it’s going to be delivered the date and estimated delivery time.
8 mars 2026
Réponse : Jane Plan
Hi Linda,
Thank you for your lovely feedback. We’re so pleased to hear that you’re enjoying the menu and that it’s taken the stress out of deciding what to eat – that’s exactly what we aim to do :)
It’s also great to know that you’ve had a positive experience with our delivery service and found the communication around timing helpful.
Best wishes,
Jane Plan
Fatima was so helpful and supportive
Fatima was so helpful and provided great knowledge of current discounts but of how to get us signed back on. She emailed and provided advice on our account updates and on a password reset. This was for me and my partner. Fatima made this so easy and fun.
9 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Hayley,
Thank you for your lovely feedback. We’re so pleased to hear that Fatima was able to help you and your partner, and make the process smooth and enjoyable. We’ll be sure to pass your kind words on to her :)
Best wishes,
Jane Plan
Fantastic meals all calorie counted and…
Fantastic meals all calorie counted and the plan is really easy to follow, takes the stress out of losing weight.
19 mars 2026
Réponse : Jane Plan
Hi Samantha,
Thank you for your lovely feedback — we’re so pleased to hear that you’re enjoying the meals and that having calorie-counted meals is helping to take the stress out of weight loss :)
Best wishes,
Jane Plan
Had a small issue with sign up
Had a small issue with sign up, (my error) emailed customer support, had an email back immediately offering me a couple of options which of which I took one of. I was kept up to date with the situation and it was resolved in less than 24 hours. Haven’t started on the plan yet as await my delivery so can’t comment yet!
8 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Clare,
Thank you for taking the time to share your experience.
We’re really pleased to hear that our customer support team were able to resolve your sign-up issue quickly and keep you updated throughout the process. It’s great that everything was sorted for you within 24 hours and that you were happy with the options provided.
We hope you enjoy your first delivery when it arrives, and we’re here to support you every step of the way as you get started on your plan :)
Best wishes,
Jane Plan
When one does fall off the wagon
When one does fall off the wagon, and it does happen to the best of us, the team at Jane Plan is always there to lift you up with encouraging words, and you know it's not the end, you know you can achieve your goal.
Fatima has a calming serenity to her support, and that is all one needs to persevere.
9 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Gallant Warrior,
We’re so pleased to hear that you’ve felt supported and encouraged by the team when you’ve needed it most. It’s wonderful to know that Fatima’s calm and reassuring approach has made such a positive difference for you — we’ll be sure to share your kind words with her :)
We’re really glad you feel motivated and confident to keep working towards your goals, and we’re always here to support you along the way.
Best wishes,
Jane Plan
I was stressing about my finances so…
I was stressing about my finances so near the dead line for my next box payment due to à medical emergency and i contacted Jane plan straight away for help.
Asha was very prompt in responding and arranging à pause in my subscription till next month . I’m so grateful !
9 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Lena,
Thank you for taking the time to share your experience.
We’re so pleased to hear that Asha was able to support you quickly during a stressful time and arrange a pause to your subscription :)
Best wishes,
Jane Plan
Jane Plan excellent diet.
Food is ok one or two things not to my taste but to be expected. Support is good, managed to loose 7lb in first week.
18 mars 2026
Réponse : Jane Plan
Hi there,
Congratulations on losing 7lb in your first week, that’s a fantastic start, and we’re pleased to hear that you’ve had a good experience with our support team!
It’s completely understandable that there may be one or two meals that aren’t to your taste. To help you find meals you enjoy, you can change your menu between deliveries, giving you flexibility to choose options that suit your preferences.
Best wishes,
Jane Plan
I lost 10lbs in 3 weeks
I lost 10lbs in 3 weeks. I’m impressed because I usually find it difficult to lose weight. Great customer service.
16 mars 2026
Réponse : Jane Plan
Hi Paul,
Congratulations on your 10lb weight loss in just 3 weeks — that’s a fantastic achievement!
We’re so pleased to hear that you’ve had a great experience with our customer service team, and we'll be sure to pass on your kind words :)
Best wishes,
Jane Plan
Never again
Hi , really not impressed with the quality of the food provided .
Most of The food is over spiced , all the pasta is soggy when reheated and there is very little meat and chicken in any of the portions . The potato is beige !!!! Resembles cardboard !!! On the up side the breakfast portions are ok and handy . The snacks are ok to . I’m determined to get to the end of the 4 weeks but will not buy any more meals.
19 mars 2026
Réponse : Jane Plan
Hi Nicola,
Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the breakfasts and snacks and found them convenient.
However, we’re sorry to hear that some of the meals didn’t suit your taste, particularly in terms of spice levels, texture and portion balance. We would like to reassure you that we source all of our ingredients from the best suppliers possible to an agreed specification, and we’re always reviewing our recipes to ensure the best possible experience for our customers.
To help you find meals that better suit your preferences, you can change your menu between deliveries, and our swap-up service allows you to return meals from a previous delivery and exchange them for new ones.
If you would like any support, our member support team is always here to help at hello@janeplan.com.
Best wishes,
Jane Plan
Long time getting it and all reheat it…
Long time getting it and all reheat it to it, was horrible never again.
1 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Phil,
We’re really sorry to hear about your experience and that the meals didn’t meet your expectations.
We typically require around 4 days to prepare and deliver an order, as everything is carefully planned to ensure quality and freshness on arrival. We also offer a wide variety of meals, with over 80 options available, and the flexibility to change your menu between deliveries. Our swap-up service also allows you to return meals from a previous delivery and exchange them for new ones, helping you find options that better suit your tastes.
We’d really like the opportunity to look into this further for you and see how we can help. Please do get in touch with our member support team at hello@janeplan.com.
Best wishes,
Jane Plan
Best diet ever
I have spent years trying unsuccessfully to lose weight. Last August I was at my heaviest and health wise was struggling. I started Jane Plan in September and have lost 3 and half stone, dropped 4 dress sizes and can now run 5k. The reason this works for me is I don’t have to think about food. I just sort my meals out for the week. Add the veg, fruit and dairy, and make sure I exercise 3 times a week. I have never been this healthy. Thank you Jane
9 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Susan,
Congratulations on your incredible weight loss — losing 3 and a half stone, dropping 4 dress sizes, and now being able to run 5k is such an amazing achievement!
We’re absolutely delighted to hear how much of a positive impact the plan has had on your health and lifestyle. It’s wonderful that having your meals organised has taken the stress out of food choices and helped you stay consistent, alongside adding fruit, veg and dairy and keeping active each week.
Thank you so much for sharing your journey with us!
Best wishes,
Jane Plan
Easy to order, tasty food
Easy to order. On time delivery.
Pros. Tasty food. Takes the effort away from counting calories and getting the right nutrition.
Cons. I’ve learnt porridge is the more filling breakfast. The Muesli and granola are too small portions and not filling. The vegetarian dinners all look and taste the same. Long term I couldn’t continue to eat them.
18 mars 2026
Réponse : Jane Plan
Hi G,
Thank you for sharing your feedback — we’re so pleased to hear you found the service easy to use and enjoying the meals :)
We appreciate your comments on the breakfasts. To help make options like muesli and granola more filling, we recommend adding fruit or berries and a portion of dairy, which can help keep you feeling fuller and more energised throughout the morning.
We’re also sorry to hear that the vegetarian dinners didn’t meet your expectations over time. Your feedback is really valuable and will be shared with our wider team as we continue to review and improve our menu options.
If you ever feel like you need a break, you can pause your plan at any time — simply contact our member support team at hello@janeplan.com and they’ll be happy to help.
Best wishes,
Jane Plan
They seem to be totally centred on…
They seem to be totally centred on helping people lose weight and are very supportive.
18 mars 2026
Réponse : Jane Plan
Hi Lynda,
Thank you for your kind feedback – we’re so pleased to hear that you feel supported on your weight loss journey.
Our team is dedicated to helping our customers achieve their goals, so it’s wonderful to know this has come across in your experience :)
Best wishes,
Jane Plan
You failed to deliver my 2nd food plan…
You failed to deliver my 2nd food plan on 2 occasion
and when it arrived you sent it to the Isle of man instead of to the uk.
Now you want to Penalise me £240 for cancelling because of your inefficiencies
2 avril 2026
Réponse : Jane Plan
Hi Barry,
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with your deliveries and we understand how frustrating this must have been.
While we work closely with DHL to ensure timely and accurate deliveries, delays or delivery errors on their side are unfortunately out of our control. That said, we do everything we can to minimise the risk of any issues and to support our customers as quickly as possible when they arise.
In terms of cancellation, we do operate a cancel any time policy with no cancellation fees. However, as our longer duration plans are offered at a discounted rate, if a plan is ended early we simply ask that the difference between the plan taken and the shorter duration completed is covered. This is outlined in our terms and conditions at the point of sign-up.
We’re sorry again for your experience and appreciate you bringing this to our attention.
Best wishes,
Jane Plan
helpful customer service team
A very helpful customer service team, most recent contact was Lulu, who have been very kind at helping me reschedule my deliveries and ensuring everything arrives safely as expected
8 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Louise,
Thank you for your lovely feedback – we’re so pleased to hear about your positive experience with our customer service team, and we’ll be sure to pass your kind comments on to Lulu :)
Best wishes,
Jane Plan
Jane plan review
Customer service misled on price but when requested a refund very prompt to return payment.
18 mars 2026
Réponse : Jane Plan
Hi Christian,
Thank you for your feedback. We’re sorry to hear that you felt misled on pricing when signing up online, as we always aim to ensure all information is clear and transparent at every stage of the journey.
We’re pleased to hear that your refund was processed promptly, and we appreciate you bringing this to our attention as it helps us continue to improve.
Best wishes,
Jane Plan
Good selection of food.
Good selection of food but some weren't as tasty as they could have been.
Customer service excellent all round. Thumbs up to the team. Marnie and Ioana today assisted me .
8 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Gill,
Thank you for your feedback – we’re really pleased to hear you’ve enjoyed the selection of meals. With over 80 meals available, you can change your menu between deliveries to find the options that suit your taste best :)
Its also great to hear you had such a positive experience with our customer service team. We’ll also be sure to pass your kind comments on to Marnie and Ioana!
Best wishes,
Jane Plan
Réponse : Jane Plan
Hi Laurence,
Thank you for your lovely feedback – we’re so pleased to hear you’re enjoying the taste of the meals!
Best wishes,
Jane Plan
Good, easy and tasty dieting.
Great interesting and tasty food. Mix with vegetables or fruit to bulk it up, making enough to keep you not hungry. Good, easy and tasty dieting. My only problem was the cost.
16 mars 2026
Réponse : Jane Plan
Hi Paul,
Thank you for your lovely feedback – we’re so pleased to hear that you’re enjoying the food and finding the plan easy and satisfying to follow :)
We understand that cost is an important factor, and we always aim to provide high-quality meals and support to make your journey as effective and enjoyable as possible. We also offer a range of plans to suit different needs, and if you ever have any questions, our member support team would be happy to help at hello@janeplan.com.
Best wishes,
Jane Plan
First Impressions.
I like the portion sizes and the easy way you can work out calories. Lots of the meals are too peppery or too hot with chilli. I have only been following the diet for two and a half weeks so early days. I am hoping to work out which recipes I can really enjoy.
17 mars 2026
Réponse : Jane Plan
Hi Sue,
Thank you for sharing your feedback – we’re so pleased to hear that you’re enjoying the portion sizes and finding it easy to keep track of your calories :)
We’re sorry that some of the meals have been a little too peppery or spicy for your taste. With a wide variety of over 80 meals available, we have lots of milder options that may suit you better, and you can change your menu between deliveries to help find your favourites as you continue on your journey.
If you would like any assistance with choosing your menu, please don’t hesitate to contact our member support team at hello@janeplan.com and they’ll be happy to help.
Best wishes,
Jane Plan
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