A small problem on ordering the next meal mixture but was sorted out pretty quickly there was a problem with our e mail address where a wrong character was entered but soon sorted out. Meals quite goo... Voir plus
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Lisez les avis des autres
I have been using Jane Plan for almost three months now and would like to rate the support team with well earned 5*s. Today Lulu responded to my email almost by return and was able to explain why on... Voir plus
I started Jane plan in March. I managed to lose 5 pounds in one month. I found most of the meals appetising. some of my favourites were beef lasagne, honey & Soy Chicken, Vanilla porridge and the... Voir plus
L'entreprise a répondu
Instructions are awful, putting one meal in the microwave for 3 minutes led to the 800w microwave blowing up & having to purchase a new one. Quality of the meat is poor lumps of fat in the steak so... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Écrit par l'entreprise
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Coordonnées de contact
3,8
Bien
5 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I recommend Jane plan too anyone
I recommend Jane plan too anyone
Its only my first box and my 2nd week and iv lost 8lb
22 mars 2026
Réponse : Jane Plan
Hi Mr Lamond,
Congratulations on your fantastic weight loss of 8lb in just two weeks!
Thank you for your lovely recommendation. We’re so pleased to hear you’re enjoying your first box and getting such great results already.
Best wishes,
Jane Plan
The meals are really tasty and filling
Delivery of the meals was excellent. The food is very tasty and very easy to prepare which saves a lot of time
and effort after a hard day at work and your hungry……..that part for me has worked really well !!!!!
21 mars 2026
Réponse : Jane Plan
Hi Ms Kay,
Thank you for your lovely feedback! We’re so pleased to hear that your happy with the delivery and that you’re enjoying the meals. It’s great to know the convenience is making a real difference after a busy day at work :)
Best wishes,
Jane Plan
All ordered meals were incorrect it…
All ordered meals were incorrect it took 20 plus minutes to go through the listed meals and make personal selections only for the order to revert back to a pre made plan ...
22 mars 2026
Réponse : Jane Plan
Hi Deb,
Thank you for your feedback. We’re sorry to hear that your selected meals weren’t reflected in your order, especially after taking the time to make your choices.
Please do contact our member support team at hello@janeplan.com, who will be happy to look into this for you and help resolve the issue.
Best wishes,
Jane Plan
Réponse : Jane Plan
Hi David,
Thank you for the 5 stars! We’re so pleased to hear that you’re enjoying the variety of meals :)
Best wishes,
Jane Plan
Exactly what I needed.
I feel like Jane Plan has completely reset my eating habits. I feel so much better and healthier and have lost 6 pounds in 3 weeks. I only have a stone to lose so this was mostly about portion control and new habits for me. It's made a huge difference to my life so I am very grateful. The food is delicious too! I'm very happy, thank you! 😊
22 mars 2026
Réponse : Jane Plan
Hi Karen,
Congratulations on your fantastic weight loss of 6 pounds in 3 weeks – what a brilliant achievement!
Thank you for sharing such lovely feedback. We’re so pleased to hear that the plan has helped you reset your eating habits and that you’re feeling healthier and more in control of your portions. It’s wonderful to know it’s made such a positive difference to your lifestyle.
We’re also delighted that you’re enjoying the meals – thank you for your kind words!
Best wishes,
Jane Plan
So far I've lost 3lbs in two weeks
So far I've lost 3lbs in two weeks. The variety is really good and the food is so tasty. All in all I am really pleased with the plan, it's easy to stick to.
22 mars 2026
Réponse : Jane Plan
Hi Maureen,
Congratulations on your 3lb weight loss in two weeks – a fantastic start!
Thank you for your lovely feedback. We’re so pleased to hear that you’re enjoying the variety and tasty meals, and that you’re finding the plan easy to stick to :)
Keep up the great work!
Best wishes,
Jane Plan
The meals are good delivery a let down
The meals are good. The delivery was a let down I wasted a day off and delivery never arrived until 2 days later. Jane plan did give me a good will payment but it was still time off wasted.
21 mars 2026
Réponse : Jane Plan
Hi Andrew,
Thank you for your feedback. We’re really pleased to hear that you’re enjoying the meals.
We’re very sorry to hear about the delay with your delivery and the inconvenience this caused, especially having to take time off for it. While we always aim for a smooth delivery experience, delays with DHL are sometimes unfortunately outside of our direct control. That said, we completely understand how frustrating this would have been.
We’re glad our team was able to arrange a goodwill payment for you, and we really appreciate you taking the time to share your experience.
Best wishes,
Jane Plan
Great concept backed up by great food…
Great concept backed up by great food and remarkably good value for money.
21 mars 2026
Réponse : Jane Plan
Hi Paul,
Thank you so much for your lovely review! It’s great to know you’re happy with both the concept and the food, and we really appreciate you taking the time to share your experience :)
Best wishes,
Jane Plan
Excellent customer service
Great to have my phone call returned and query answered. Enjoying my first month. Food delivered very quickly!
21 mars 2026
Réponse : Jane Plan
Hi Miss Harris,
Thank you for your lovely feedback. We’re so pleased to hear that your call was returned promptly and your query was answered, and that you’ve had a positive experience to start your first month.
It’s also great to know your food arrived quickly and that you’re enjoying the plan so far.
Best wishes,
Jane Plan
So far so good
So far so good, I'm half way through the first box. I've enjoyed all the meals so far, which I'm topping up with fruit and veg. No prep is brilliant and only having to decide what to have and heating it is perfect for my current lifestyle. I haven't felt hungry either. No delivery issues but only one box so far which was undamaged and on time,hopefully that continues. I've not weighed in yet as only weighing after each box... But I can feel a difference already in my mindset, I'm not bloated, I have more energy and my trousers were less tight yesterday! So far win, win, win!
11 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Sharon,
Thank you for your lovely feedback. We’re so pleased to hear that you’re enjoying the meals so far and finding the convenience of no prep and simple mealtime decisions a great fit for your lifestyle.
It’s wonderful to hear that you’re feeling more energised, less bloated, and already noticing a difference in how your clothes fit – that’s a fantastic sign!
We really appreciate you sharing your experience :)
Best wishes,
Jane Plan
Easy orderingEase of ordering
Ease of ordering. Delivery good, although company used are a tad unreliable.
First order so a bit hit and miss with meals.Soups are top class , meals tend to be spicy and peppery
Would like more info on description of meals regarding spices
21 mars 2026
Réponse : Jane Plan
Hi Stella,
Thank you for your feedback. We’re pleased to hear that you found ordering easy and that you’re enjoying the soups in particular :)
We’re sorry to hear that some of the other meals have been a bit hit and miss for you. You can change your menu selections between deliveries, so you can choose meals that better suit your taste preferences going forward :)
We are also sorry for the unreliable delivery experience. We'll be sure to pass this, as well as your feedback regarding the spice levels and meal descriptions, to the relevant team for review.
Best wishes,
Jane Plan
I cannot use your change menus
I cannot use your change menus. Each time I change the default ones then go on to lunches it reverts back to the one you originally chose for me! Hence when I confirmed it, it was wrong and, as I had taken HOURS picking, when I calmed down I was able to change the plan I was happy with the meals. Good taste and amount of food.
21 mars 2026
Réponse : Jane Plan
Hi Barbara,
Thank you for your feedback, and we’re sorry to hear about the difficulty you experienced when trying to change your menu choices. We understand how frustrating it must have been after spending time selecting your meals, only for them to revert unexpectedly.
For assistance with this, please contact our member support team at hello@janeplan.com, who will be able to look into this for you and help ensure your preferences are correctly updated.
Best wishes,
Jane Plan
Well planned meals
Well planned meals, I always missed the breakfast and sometimes lunch and stuffed myself at supper time.
Time saving by mostly using the microwave for heating meals.
Have dropped weight from 103.6kg to 98.6 in two weeks. Commenced plan on 26/03/2026. Weigh in each Thursday rather than daily.
Thrilled with results so far.
26 mars 2026
Réponse : Jane Plan
Hi Leslie,
Congratulations on your fantastic weight loss!
We’re so pleased to hear that the structured meals are helping you stay on track throughout the day and that the convenience of the plan is saving you time :)
It’s wonderful to know you’re feeling thrilled with your results so far – you’re off to a great start, and we’re here to support you every step of the way!
Best wishes,
Jane Plan
Great comms and service when contacted…
Great comms and service when contacted .. sorted issue immediately. Food on plan is tasty and varied .. makes losing weight less of a chore
20 mars 2026
Réponse : Jane Plan
Hi Julie,
Thank you for your lovely feedback. We’re so pleased to hear that our team was able to resolve your issue quickly and that you had a positive experience with our communication and service :)
It’s also great to know that you’re enjoying the tasty, varied meals and that the plan is helping to make your weight loss journey feel more manageable.
Best wishes,
Jane Plan
Subscribing to Jane Plan was easy
Subscribing to Jane Plan was easy. Unfortunately my first package of meals was somewhat delayed, a fault of the courier. Box arrived damaged in one corner resulting in two meals also being damaged and unusable. That aside, all other meals were okay. May I suggest inserting in the box, a sheet of instructions for preparing the packs of porridge and any other meals that don't have instructions printed on the packs. I should add that there is a huge selection of meals, most of which I am enjoying, and good to know I can change some of them in my next month's box.
20 mars 2026
Réponse : Jane Plan
Hi Brenda,
Thank you for your feedback. We’re so pleased to hear that you found subscribing easy and that you’re enjoying the meals, as well as the flexibility to change your selections for your next delivery.
We’re sorry to hear that your first delivery was delayed and arrived with some damage. This is certainly not the experience we want for our customers. Please do contact our member support team at hello@janeplan.com, who will be happy to arrange replacements for the damaged meals.
We also appreciate your suggestion regarding preparation instructions and will be sure to pass this on to the relevant team for review.
Best wishes,
Jane Plan
Varied menu
All the meals I’ve eaten so far have been tasty, enjoyable and with a lot of variety. My delivery was prompt and efficient.
19 mars 2026
Réponse : Jane Plan
Hi John,
Thank you for your lovely feedback. We’re so pleased to hear that you’ve been enjoying the meals that your delivery arrived promptly and efficiently :)
Best wishes,
Jane Plan
The meals were delicious
The meals were delicious! I did the 8 month plan, I lost my weight and had no problems with my deliveries.
The customer service was exceptional I dealt with Marnie by e.mail and she carried out my request very promptly.
10 avril 2026
Avis spontané
Réponse : Jane Plan
Hi A,
Congratulations on your fantastic weight loss – what a wonderful achievement!
We’re so pleased to hear that you enjoyed the meals and had a smooth experience with your deliveries throughout your plan.
It’s also great to know that you received exceptional customer service, and we’ll be sure to pass your kind comments on to Marnie :)
Best wishes,
Jane Plan
Fatima sorted all my questions out…
Fatima sorted all my questions out quickly only just started plan today thank you for the support
9 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Speechley,
Thank you for your lovely feedback. We’re so pleased to hear that Fatima was able to answer all of your questions quickly and provide the support you needed as you get started on the plan :)
Wishing you all the best for your journey – we’re here if you need anything along the way.
Best wishes,
Jane Plan
Fast response and solution to my problem
9 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Sharon,
Thank you for your kind feedback. We’re so pleased to hear that our team responded quickly and provided a solution :)
Best wishes,
Jane Plan
Always helpful and living the plan
Always helpful and living the plan. Lost 3 st 6 lbs so far.
10 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Elizabeth,
Congratulations on your weight loss – what an incredible achievement!
Thank you for your kind words, we’re so pleased to hear that you’re finding the plan helpful and that you’re enjoying it along the way.
Best wishes,
Jane Plan
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