Jarrolds Avis 

The company appear to sell quality products from very well known branded companies but actually receiving them can be impossible. I placed an order of a Barbour jacket at the end of December. A few days later, I was informed via email that they did not have the jacket in stock. I was disappointed but thought it can happen occasionally. In January, I ordered a Mint Velvet lace jacket…and a few days later, I was informed via email that it was not in stock. I did email the company expressing my disappointment and they did email back the following day. The explanation given was that it happens sometimes. I find it hard to believe it can happen to the same person twice in less than two weeks. I won’t waste my time or money on this company again.

My friend and I visited Jarrolds at the weekend. We were thinking New Year, new decor and we’re in the sofa department. We saw a few sofas we liked the look off so sat on them to test the comfort level. On three separate occasions a staff member and then this staff member and another came and asked if we were okay, no smiling, just looks of disdain. I felt really uncomfortable, a little like how Julia Roberts in Pretty Woman felt when she went into a clothing boutique and was sneered at by women who clearly thought they were better. I certainly won’t be returning when I need to upgrade my furniture. As Julia said ‘Big Mistake. Big Huge.’

A special thank you to Emily at The Retreat in Jarrolds.

I arrived in a fluster Thursday 18th December for a rescue mission manicure.

She exceeded all expectations, she made me a beautiful green tea and set about transforming my unsightly hands into a pair to feel proud of.

I’m not a regular lady who pampers herself but I enjoyed and appreciated her talent so much that I’ve rebooked.

She was calm, professional, non judgemental and above all else sincerely kind.

I sent a photo of the finished product to our family group chat and the comments were …beautiful, Christmassy and wow.

It’s times like this that you believe in Santa as this was a gift that I really did not expect

Thank you Emily and I wish you a happy Christmas You made my day.

Used to be a nice place for everyone. Now extremely expensive. Cafes shut early. Staff with nothing to do. Also the Ladies' on the top floor absolutely STINKS.

We purchased from food hall spending £50.05s and mens shoe department £65's on leaving Jarrold saw the signs saying spend £30s between Dec 2 & Dec 11? and get £5s discount
Returned to departments and was refunded in food department but not mens dept as told it was concession branch found this confusing and sad it wasn't done at point of purchase.
We ❤️ shopping at Jarrolds

I love the atmosphere of Jarrolds in general but wanted to commend the cheese department of the deli in particular. I have never seen such a stunning and comprehensive range of cheeses. My friend and I felt like kiddies in a sweet shop as we explored them. Finding the Vacherin and seeing the excitement on my friend’s face was priceless. Well done Jarrolds.

Jarrolds is a wonderful store, let down by it’s appalling toilets ,the men’s on the deli floor is awful with a broken toilet handle which has been like that for months, the ladies toilets on the furniture floor have broken taps and is a poor condition. You would expect a store of this quality to focus on fixing this type of issue quickly not leaving it for months.

Wonderful service as always. My wife and daughter always insist when we are in the city, that we simply must stop there for a glass of bubbly in the food hall. The staff are always most pleasant to deal with.

There is a restaurant on the Top Floor. It used to be a nice place for a roast meal.
However, I have noticed a man Tall and large build with thick black glasses and dark short hair dressed in whites like a chef wandering around sticking his fingers in his mouth picking his teeth and then picking at the food like a child would taking a sausage or a piece of stuffing and walking up and down the area where the ladies cut the meat and serve the food.
I have also seen this same person pushing in front of the ladies while people are lining up and the ladies are very busy cutting meat and preparing food when he has just pushed in front of the ladies like a child totally oblivious to reality . I tried to talk to him and he just blanked me. With him there it has put me off the eating there.

Browsing menswear with my husband, three members of staff were talking amongst themselves and although I tried politely to get their attention (we had some questions about an All Saints jumper) by saying hello they totally ignored me and carried on talking, we managed to find a changing room but again no one to assist us. Jarrolds is a high end store with lovely merchandise but the staff totally let down the store, we ended up walking out after deciding not to buy anything. The whole experience was very depressing and I can honestly say we won’t be visiting again.

Online order for some plates and a butter dish. Great price, brilliantly packaged and prompt delivery. What more can I ask for! Very pleased. Thank you

Having recently moved to the area we loved visiting Jarrolds for the first time. Despite the fierce online competition, and many furniture stores locally, we were pleased to buy a sofa from them and support such an institution.

It arrived ahead of schedule and we paid the balance, after struggling to get an answer on the phone, arranged delivery and then heard nothing; no phone call, text message or email.

We called this morning, on the day of delivery, and received to answer on any of the numbers given, with messages like “call failed to transfer”.

We eventually got a call back to say it was, indeed, coming but in this day and age we expect better communication, which doesn’t even cost anything. No wonder the high street is dying.

The two delivery people were excellent, great ambassadors for the store. Such a shame they are letting themselves down in the warehouse.

This was our first purchase for our new home but there will not be a second.

Tom ford counter - second time now that I have been to this counter in Norwich and received terrible service where it’s genuinely made me feel uncomfortable and won’t visit again.

The older lady made me feel that Tom ford was out of my price range and said that the signature range would be too much for me. Sorry but how can she tell whether I can afford something or not?

The second time we was walking through jarrolds today and was giving the most disgusted look from two women working together on the same counter again

Why can’t the women on these brands treat everyone fairly?

I have gone to London Covent street to get my Tom ford perfume and service was brilliant.

Please ask your staff to treat people nicely. It goes a long way to give a great customer experience!

Extremely knowledgeable sales person steered me to the product I needed. He then pointed out that the pan I was after was about to have its price cut.
Then had a tremendous cup of coffee

I ordered some items. I received an email to say that the exact items were not in stock but they could offer me an alternative at a competitive price. They communicated thoughtfully and proactively. And then my parcel arrived the next day. Great service. I will order from them again. Special mention to Nic Phillips who was very helpful. Thank you for great service.

So my husband booked me a luxury pedicure which I was really looking forward to, after being a bit poorly recently. I received a call 3 hours prior to say the beautician had called in sick today so could I come half an hour earlier. This wasn’t a problem for me. But on arrival I had to wait at reception for 10 minutes, I went to see if I could find somebody but nobody about. Thankfully a lady walked by to assist, then I had the most hurried pedicure ever, even to the point my nails had just been painted so still wet & she asked me to put my shoes on as she was packing things away, hence they smudged & she had to do a make do repair job. What they should have done if they felt that short staffed was to cancel my appointment & rebook for another time. She didn't do all that she should have or what was told to my husband, basically just soaked my feet, put moisturiser on, cut the nails, filed them & painted. Definitely not worth the £35. Wasn’t even offered a glass of water!!! Very poor, very disappointing & would not recommend to anyone. Not worth it

Rubbish. Ordered and paid for a wax melter. Got email 4 days later saying its been cancelled as its out of stock.ridiculous in this day and age!

As regular visitors to Jarrolds women wear, I give this rating for two members of staff in particular, they are the most helpful and knowledgeable ladies on women’s wear. Continually smiling and nothing is too much trouble. Always receive 5 star care and my mum absolutely adores them. Special thanks to Kerry and Sam keep up the good work!

Waited five weeks for them to send my order. They lied to me twice that the order was on the way.

The food at The Exchange wasn't good at all. No flavor and very expensive!! £4 for an iced tea is ridiculous!!!!