Jarrolds Avis 

After reading a considerable amount of reviews on here, I have to admit I was very dubious about ordering from them. However with a very competitive product price and a saving of £50, compared with competitors I thought it was worth it.
What an excellent service, I received a confirmation email once I'd placed the order, an email when it was despatched and the product arrived promptly.
A great shopping experience and I'm pleased I decided to order.

Dreadful, sell items they don't have and let you know in dribs and drabs. The worst company to deal with, disgrace to online shopping. AVOID AT ALL COSTS

Terrible experience: ordered a pen over a week ago and heard nothing. Had to email and eventually telephone to be told it was out of stock and I had been advised of this. I had heard nothing!!! Terrible customer service. Avoid!!

We ordered a red, digital slow cooker and got a confirmation which showed a picture of the correct model. However, what turned up was a bronze, non digital, much cheaper model. We emailed customer services but 10 days later have heard nothing and the item ordered is no longer on their website. This is a company I will not be dealing with again.

Made an order on the November 30th and paid 3.65 for standard shipping (3-5 business days). Well it's December 17th and the order has not yet arrived. When you can actually get in touch with them (which would be a so called miracle), CS just says they have no control over it, no tracking number to provide and that I should just wait for it. Completely useless and absolutely no regard for the customer and for the fact that relied on their shipping times indications to order before I left the country.
I've just asked to cancel it - let's see if I will get an answer.

Ordered 2 pudding basins late Sunday evening and they arrived on Tuesday - perfect thank you. They were really well packed as well.

Ordered the Charlotte tillbury icon pallette for my daughter started to worry after a few days as hadn't received despatch confirmation, contacted jarrolds through email I had a lovely lady called lianne message me back straight away to confirm parcel had been despatched it has arrived today well packaged and intact.

Placed an order for a birthday gift. A week later they emailed to cancel, leaving me with no gift and one day to find a replacement. Poor customer service. They should not sell stock they don’t have.

Ordered 3 items on line, email arrived the next day to say one item was not in stock, I tried to substitute an alternative but there is no response from them by phone or e-mail, then another e-mail to say a second item was not in stock. I only used them because of some stupid sentimentality about department stores. I see there's a tick box below, Trustpilot will e-mail my review to Jarrold - Good luck with that!

Well done. I ordered a present, and it came within 48 hours. It's the quickest service I've known for a long time. Especially during covid. A very grateful customer from Derby. (online shopping)

Ordered 3 items online,email the next day to say 2 of them out of stock the remaining item had been dispatched. Waited over 2 weeks phoned up and they said it was dispatched ages ago and I should wait 10 working days. Sent a further email after the 10 days asking where my item was for them to say it had just been dispatched. Checked my account and they did not even have it in stock! Absolute liars had the cheek to take my money to so having to wait for a refund! Would not shop here again a total waste of time.

I love shopping at jarrolds in person and thought I would support them during lockdown by purchasing on line. I could have got the same from other competitors. Never again! hopeless process.Ordered on Wednesday November 11th got an e mail 3 days later to say order was picked. I e mailed them on 18th as no further communication. Response was that order was with the post office but PO was very busy. The order which was fragile and two items worth about £100 arrived on 19/12 in a thin cardboard box with no proper packing and tape with fragile around it. It was already partially opened- fortunately bottle of whisky not smashed but box battered. This is a Christmas present Jarrolds please if you are going to offer on line postal service get up to speed with your competitors or don’t bother! As a loyal customer I am so disappointed with you.

Very disappointed on a recent visit that they refused to accept my cash as payment for a product in store. Disgusting and pretty sure illegal! Doubt I’ll be returning.

Used their online service to order 2 of the same item in 2 different sizes and return the item which did not fit, service was prompt and first class. Customer service responded to me virtually instantly and were extremely helpful when I needed to change delivery address. Fantastic online shopping experience.

I bought a Tan Eloise Fitflop mule costing £120. The order was late being despatched, so I sent an email and phoned them. I was told the shoes had been despatched but as it was a Saturday, parcelforce dont collect on Saturdays, therefore they wont be collected until Monday.
So really they haven't been despatched at all then!
They arrived today (Wednesday) in a ridiculously thin cardboard box, wrapped in tatty tissue paper. No shoe box came with them!
Very disappointed actually. I dont class this as the cheapest shoe either.
Ive ordered shoes costing far less and they've been packaged better.
Also Jarrold attached a horrible scratchy tag to the leather which has caused a scratch to the leather. Don't know why as the shoes are a Fitflop branch and not Jarrold.
Very bizarre. Wont be using again as im not impressed with the service.

Poor service ordered items online to be cancelled next day not in stock !!

I have never heard of Jarrold before ordering,only because i was looking for something specific and believed i had found just what i was looking for.i ordered a round planter pot perfect for my garden,i got sent a tall planter pot which is more of a vase than something for the garden.contacted them straight away and just got a standard email about them having to close their doors Mon 23rd of March.my email to them was the end of May.very disappointed it was their mistake they did not rectify.i would not order again

Was looking for a specific pair of running trainers and searched high and low on the web. Most of the big retailers had them for £130 including delivery. Two other places had them slightly cheaper but were out of stock. Jarrold (who I'd never heard of as I live on the other side of the country) were charging £80, so I managed to nab the last pair in my size. Delivery was free and prompt. A superb experience all round and I would definitely use them again.

I love the in store experience of Jarrold - it’s a really gorgeous building and the staff are amazing. Easy 5*. It’s right in the centre of Norwich too. The online experience though is not so great, hard to find things and frustrating check out process, so I’d always opt to go to the store in person.

When searching for Speedo googles I could inspect at Jarrolds Intersport, Norwich I was told that they did not have performance or competition goggles.
When I pointed out to a rather over confident attendant that Norwich had at least three swimming clubs and that they would not be happy with 'leisure goggles' (which tend to fall off when starting from the blocks) the response from the smug, hirsute attendant was that this was their range and they quite happy with it!
Not quite informed customer service and not at all inquisitive about how, with a customer's experience, they might improve their output.
The jammers that I bought, again Speedos turned out to be flabby and not at all supportive, unlike other jammers I had bought from Speedo.
Jarrolds are missing a trick. Apart from their arrogant staffs' attitude, Speedo are an often copied brand and it is important to be able to inspect their products first hand; online acquisition is thus unreliable for their products.