Horrible buyers experience.. .. I will not get into the full details.Because I don't know how I will be proceeding accordingly. You sent the card two months after the fact. Bag is not as described. P... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Buyer beware, sales driven on hyped up value. Their definition of comp is a listing versus historical sales. Hyped up value and hidden flaws. Items are often damaged and ripped. Dealing with Jebwa i... Voir plus
My “new” LV arrived quickly and exactly as described. The price was so good that I was very cautious. However, no caution required…no surprises, it’s beautiful!! This is my 4th LV from JEBWA and I lov... Voir plus
L'entreprise a répondu
Beautiful bag in great condition & amazing price! Jebwa always does a great job of taking photos and describing the bags so I knew exactly what I was getting. It’s even more stunning in person! I’ve p... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Pre-owned authentic luxury products, handbags, watches and jewelry.
Coordonnées de contact
SE 38th St 12400, 98006, Bellevue, Etats-Unis
- www.jebwa.com
2,8
Moyen
88 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All issues resolved in a timely manner
All issues resolved in a timely manner. Thank u! Will purchase again ☺️
24 décembre 2020
Excellent customer service and tote
2 décembre 2020
I Can’t wait to wear this bag!!
I purchased this bag through this vendor from Tradesy. I have never had a bad experience with Tradesy, so I was not worried making this purchase. The bag arrived in a timely manner and just as described. There were slight marks that I was able to remove with a Clorox wipe. The bag was good as new. I WILL be purchasing again from Jebwa.
19 novembre 2020
Purse arrived quickly and as described.
31 octobre 2020
I had bought a purse on Poshmark that…
I had bought a purse on Poshmark that sells purses by Jebwa . I received my purchase and the purse was to big. The company Poshmark would not return my bag and I was very upset . I contacted Jebwa and they return my bag right away . The didn't ask any questions . I was able to get credit and get a much nicer bag as well.
I love this company and I will continue to buy from Jebwa .
I was also able to do it all by texting and they were so fast in getting back to me.
Not once did they make me feel bad about returning the hand bag.
Shop with Jebwa with confidence.
21 octobre 2020
Avis spontané
Réponse de Jebwa
Hi Connie,
We are happy to see that you finally get the item you love!
Fashion marketplaces have more strict return policies than we provide here at jebwa.com, a 30-days no questions asked return policy. Nevertheless, we are committed to helping our customers regardless of how they find us.
Best,
Jebwa.com Customer Service Team
Great Customer Service!
Bought a LV vintage handbag from Jebwa. Upon ordering, I received instant communication with a representative, Ray. He was fantastic, and let me know the steps to follow for shipping. I ordered the bag Monday September 21st and it arrived today, Sunday September 27th via DHL! There were fees I had to pay to DHL ($119) as the bag was coming from the US to Canada. Super fast delivery, very impressed! The bag is exactly as described, and 100% authentic. It also came with an authenticity card. The bag itself smells a bit musty, however, that’s to be expected with a vintage bag. Overall, VERY impressed with the customer service, how fast I received the purse, and the bag! I would recommend Jebwa and will absolutely buy with them again! -Cindy Brown
28 septembre 2020
Avis spontané
Réponse de Jebwa
Hi Cindy,
Thanks for your 5-star review! As we are ship globally, we like to see more happy customers like yourself.
We are currently shipping from Bellevue WA, and our Canadian customers would love quick delivery times, as in your case.
About the smell you mentioned, we sanitize all vintage items when we stock them in our warehouse. But sometimes, due to storage conditions and time, the odor might change. Keeping the bag in a ventilated environment for a few days will fix the smell.
With love,
Jebwa.com Customer Service Team
Requested certificate of authenticity…
Requested certificate of authenticity for the black LV purchased, Received wrong certificate. Received card forJebwa SKU 4151L22, a Gray Shoulder Bag.
Please send correct card. Thank you. Thank
23 septembre 2020
Avis spontané
Réponse de Jebwa
Hi Betty. We are very sorry for our mistake. We are shipping out your authentication card today.
Excellent service
19 septembre 2020
Avis spontané
Réponse de Jebwa
Excellent people deserve excellent service 🎉.
Great service fast love love love…
Great service fast love love love items♥️Will buy more in future ♥️Great item choices great staff helpful nice go that extra mile awesome love Jebwa♥️
15 septembre 2020
Avis spontané
Réponse de Jebwa
Thanks Cheryl! Shipped from Bellevue, WA with love ♥️.
Ordered my bag on Labor Day during…
Ordered my bag on Labor Day during Covid. I was unsure of how long the transaction would take. What a great surprise to receive my beautiful LV bag within the week! Thank you!
14 septembre 2020
Avis spontané
Réponse de Jebwa
Hi Debbie. We ship most of our items in 2 days. Depending on the item, it may take up to 3-5 days max. It is great to see that you've liked your bag; we are happy when YOU are happy 😄.
I received the package early and it’s…
I received the package early and it’s perfect . Very neat and clean .
Thank you
14 septembre 2020
Avis spontané
I am very pleased with my purchase
I am very pleased with my purchase , I would definitely recommend you to friends and family.
14 septembre 2020
Avis spontané
Réponse de Jebwa
We glad to hear that you are happy with your luxury item. Also, thanks for the recommendation! We know that finding an authentic luxury product is difficult for most online shoppers, and we are working hard to solve this problem.
Great source for designer bags
I just purchased my very first Chanel bag from Jebwa and am very satisfied. Reasonably fast shipping during quarantine and the bag was incredibly affordable for Chanel. I plan to be a repeat customer.
17 août 2020
Avis spontané
Réponse de Jebwa
Glad to hear that we were able to make you happy with your purchase!
My experience was great the bag was…
My experience was great the bag was just as they said and the it came on time right to my door. I feel u guys were with my bag the whole way
10 août 2020
Avis spontané
The best experience
The best experience. The bag was exactly as described. It came fast. Would buy again and recommend Jenwa. The bag is beautiful. I am so pleased with this purchase.
31 juillet 2020
Avis spontané
Product was outstanding!
16 juillet 2020
Avis spontané
I really liked my LV .It was presented…
I really liked my LV .It was presented as described in the link.The agent I dealt with when purchasing the items was extremely courteous. However , the channel purchase (purse)I wasn’t satisfied with . More damages when receiving the purse than noted in the comments . Wasn’t able to return the purse in time due to major surgery ...
16 juillet 2020
Avis spontané
Réponse de Jebwa
Hi Pj,
Thank you for your review, sorry to hear about your surgery. At Jebwa we offer a Buyback Program for the items you bought from Jebwa and enjoyed. If you want to exchange your Channel with a newly pre-loved one, you can request an exchange. Please see the details here, https://jebwa.com/pages/jebwa-exchange Let us know if you need any help.
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