Johnfowlerholidays Avis 

We have just had our two week annual holiday at St Ives John Fowler holiday park.We have been going there for many years and it has never disapponted.The last two years we have noticed how much tidier the park is. It has a beautiful setting with units scattered amongst a natural old english wood but with the addition of many flower beds and a general air of good maintenance it is a credit to the hard working staff.This year the bungalow we booked had been upgraded and renovated it was lovely.Shouldn’t wish our lives away but can’t wait for next year and have already booked for 2024.

We stayed at widemouth bay holiday park. The Park was lovely and clean, people were lovely too. The only complaints I have is that the Platinum van we had was small compared to other Platinum vans we have stayed in with John Fowler. There was no Internet connection or phone signal where our van was located. On other sites we have stayed at they have invested in signal boosters. The area around where we stayed us beautiful.

If I could give it a zero then I would. I needed to cancel and asked for a refund to which I was denied. Ask reason being? They said I hadn’t asked in time. Even tho I asked within 14 days of booking it. They said they had not received any request when I sent emails they just ignored me.

I’m so surprised to see so many bad reviews as my experience could not have been better!
The staff were all so unbelievably friendly and really went out of their way to accommodate from the cleaning staff, to the bar/reception staff and also the restaurant staff. We had a group of 9 for breakfast and despite being short staffed the food was amazing, fresh, hot and so reasonable in price.
I’ve been to the St Ives park on multiple times throughout the past 15 years and the improvements are clear to see.
We will definitely be back to visit! The people who are leaving bad reviews maybe are expecting hotel standards in a caravan/lodge park?!
Please don’t let the negative comments put you off!

Cardiff to St. Ives
accommodation - wasn’t too bad, cute little place to sleep in and rough space for the weekend.
location- much further form st ives than i anticipated and we didn’t dare drive to the beach as we know how busy it can be. due to it being out of season the bus was not running so we spent a lot on taxis.
However, we loved walking the ground and through the woods. a lovely stream to follow and play areas for children.

Entertainment- although we had passes we did not engage with entertainment which mostly consisted of bingo .. gave the swimming a miss too.

Wouldn’t rush to return as it needs some work and updating, however it was clean.

Cheating business.
We stayed at Killigarth Manor Holiday Park for 3 nights.

I booked Platinum Plus, but they downgraded our accommodation to gold category (2 level down), without informing us and without any refund.
After my complaint they confessed that they downgraded but noone asked me. On the second day, after our complaint, we were moved to platinum lodge. But totally disappointing approach to clients. No apology at all.
As a result bad birthday celebration.

We stayed at St Ives holiday village. The staff were friendly and the food was good but the gold bungalow we booked looked nice but the toilet seat was hanging off, there was no blind in the shower so people opposite got a free peepshow, nowhere to put toiletries in bathroom, nowhere to hang wet towels, the floor sounded like you were walking on broken shells, the sofa was so uncomfortable, and the beds were so hard I woke up with a painful hip. We left a day early and will never go with John Fowler again.

Since we arrived at sandaway beach holiday park in north devon, our family have been overwhelmed by how much caring personalities are all over the staff. We had dinner at the restaurant tonight and all of my family could not fault the food which was cooked to perfection. Thanks to all the team all over the site for your help and courteousness that made us all feel very welcome. We are sad to leave this joy full and fun place. I would recommend going here for a family holiday. However, there was not a lot for children to do on the site.

Would never stop at another one of their holiday camps starting off with the breakfast we ordered was found in the kitchen and we had to cook it ourselves. We weren’t told about this when we booked, the two children’s bedrooms in the chalet, we found the mattresses were wet and they had made a new bed on wet mattresses, I asked how could this of happened and they reply was we, are shortstaffed,

Lovely clean bright chalet at a bargain price. Sandy glades thank you.

WE HAD BOOKED FOR A WEEKS HOLIDAY AT TOLROY MANOR HAYLE ON THE DAY BEFORE WE DUE TO LEAVE WE BOTH CAUGHT FLU MY BROTHER PHONE JOHN FOWLER TO EXPLAIN AND IF WE COULD BOOK THE HOLIDY FOR A LATER DATE THEY SAID THEY DO NOT ACCEPT FLU AS A SICKNESS AND THEREFORE COULD NOT GIVE A LATER DATE OR A REFUND BECAUSE IT WAS NOT WITHIN THE 28 DAYS EPROCEEDED TO RING THEM
AND EPKLAIN MY BROTHER WAS UPSET BECAUSE IT WAS A LOT OF MONEY TO LOSE ESPECIALLY IN THESE TIMES WERE LIVING AND IF THEY WOULD NOT DEFER THE DATE AT LEAST COULD WE HAVE HALF A REFUND MY BROTHER IS DISABLED AND A PENSIONER AND I AM ALSO PENSION AGE THE PERSON SPOKE TO WAS NOT HELPFUL AND AGAIN SAID THEY DO NOT ACCEPT FLU AS AN ILLNESS SHE NEVER INQUIRD IF IT MIGHT BE COVID I WILL NEVER AGIN USE JOHN FOWLER'S FOR THERE COLD AND UNREPONSIVE ATTITUDE QUITE ROBOTIC AND I HOPE ANYONE READING THIS MAKE SURE WHAT YOU ARE BOOKING T ALLEN

Stayed at John Fowlers camping ground in widemouth Cornwall.
It should be called 'fouler than most'. Used the 'new' toilet and shower block.. Pathetic cubicles with no small wall or bench to put your clothes on.
One coat hook to hang everything on.. 15 seconds of shower time per push of the tap and no adjustment for temp.
There must be better than this.
If this is the future of camping I'm not going to go camping and I will not use John Fowlers again

South Bay Resort - over Easter School break

We had a lovely break here. Prices were reasonable for 7 days during school holidays. Especially when comparing to Haven prices which were almost x3 times more. We weren’t expecting too much, we knew with the lower price there wouldn’t be as much to do on resort. However, we were pleasantly surprised! We had our 4 and 7 year old with us and our family members has their 2 year old with them. The kids LOVED the kids club, so much so that we had to go every morning at 10am and be there for the evening (which wasn’t planned). The entertainment staff (who are massively overworked btw) were so happy and friendly and kept the kids laughing and excited throughout! They were amazing, especially Craig. They really made the holiday more enjoyable. They remembered most of the kids names within a few days! Very family friendly.

On a more negative note, the arcades are small, old and tired. The resort is small and there isn’t much else to do here but if your staying for the things to do around Devon and not for onsite facilities, this is a good base. The caravans were clean and spacious (Gold plus - 2 bed).

We would definitely come back again.

Second time staying at Combe Martin Beach. Caravan was very clean, it was a pet friendly van but you couldn’t tell any dogs had been in there or maybe we are just use to the dog smell but we thought it was clean. Site was good and staff were friendly. The only issue I have is, when it rained I slipped on the top step of the caravan landing on my back across the edge of the caravan and had to go to hospital but before then I saw a first aider on-site and she was very helpful but 111 suggested I go to hospital, where I had an X-ray The site obviously new about this but not one member of staff checked up on me later in the week, fair enough it was not life threatening but I was in and still am in severe pain. Just thought it would have been courteous.

Just spent a week at Killigarth holiday park no Looe, Cornwall. 04.03.2023 until 11.03.2023.
3 bed Killigarth cottage when we arrived found a very small water leak in the kitchen a bit later on, the leak got a bit worse so contacted the site office The Maintenance Manager (Andrew) came round within 5 Minutes had a good check and eventually found a leak outside sorted overnight.First thing Sunday morning spent all day digging a load of soil and concrete out replacing the very old pipe work with new was very Polite all the time got the job done and couldn’t apologise enough hope head office gets in touch with the site to congratulate him with a job very well done
Regards
Fred Carter

Stayed at Sandy Glade in Somerset. Chalet stunk of cigarettes and damp. Evening entertainment usually ran by a self obsessed and very unfit guy who liked the sound of his own voice. Kids entertainment ran by the same joker who didn't wash his hands after using the toilet...please reconsider him!! Chalet kitchen badly equipped not even the basics. Swimming pool dirty and lifeguards never cleaned muddy floors just sat on their phones instead of watching the pool. Arcades were useless most machines were broken, outdated and very dirty. Had my sons coat stolen from venue, staff didn't care, don't expect alot from this place ;-(

Stayed at St Ives village site on the 10th of February for 3 nights!.. This was for our 25th wedding anniversary stay to catch up with family to celebrate. We arrived onsite at 2pm as we upgraded to a platinum package, on arrival it was cauos!, customers arriving with NO cleaned lodges nor caravans,delay after delay, I had to go back to reception 3 times over 45 to 50 minutes sitting in my van waiting for any confirmation!.. 3pm came and I went back in and the manager was giving out keys just to get rid of stressed customers!,stated our lodge163 was ready but advised NO gas at the lodge. But apparently the housekeeping was carried out. On arrival after 2.5 hours drive, the cleaners still in the lodge, after they had finished we spent the next 30 minutes with antibacterial wipes cleaning the dust and grime,and wiping every handle and bleaching toilets... We had to wait 55 minutes for a gas bottle to be replaced!, even when the management stated that there was one job to do a curtian rail needing fixing and then straight to our lodge!.. Eventually when staff member arrived after 3 phone calls asking for an update,we felt hungry and just wanted to cook a meal, he stated they had NO gas in alot of Lodges, and had to pinch one from a lodge beside ours!.. Having been a loyal customer for 10 years plus we will NOT be returning, the lodge had damp above the sink in the roof area, and overhaul looks tatty and old!. Even smell of sewage was noticible around the area and site looked unkept.. Customer service could Not care as they sided with the Park...

Loyal customer of 15 years, booked annual holiday June 2022 1 week self catering at St Ives Holiday Park for July 2023.
Received a discount of 12% as I am a NHS worker.
Always book with John Fowler Holidays as our Granddaughters aged 2 and 6 years love the Foxy Club.
30 November 2022 received an email asking me to contact them via telephone regarding the booking?
I was then told that I cant have the accommodation that I had booked and paid my deposit for in June 2022 because it was being regraded?
I was offered a lesser quality accommodation for the same price or my deposit refunded?
And all because John Fowler Holidays can ask in access of £1000 for the same accommodation the same week. No loyalty to an existing customer for 15 years. As long as John Fowler can make a quick buck! And now I have to explain to my two Granddaughters they will not be going to the Foxy Club in the summer of 2023.
Thank you John Fowler Holidays. Who pride them selves on being family friendly.

John Fowler took my money but never confirmed my booking. I paid for the holiday but I have no receipt or confirmation instead all I received was a note saying confirmation was declined despite money being taken. I waited on the phone 3 times in one day for nearly two hours in total and never was my call answered. I don't think this company is legit. They are a complete joke. Please don't book with them.

Nice caravan and clean,but would like to have had a bedroom lamps for reading in bedroom and be able to park the car outside the caravan as it was a Platinum van