Johnfowlerholidays Avis 

Chaotic check in. They have taken over Ruda site in Croyde from Parkdean. The pitch we had booked 9 months earlier wasn’t available. We had even checked two days before and were told it was all fine

We booked a holiday at Ruda Croyde Bay for a week which cost us £400 +. A week before we were due to go I had an unexpected accident which resulted in me incurring injury including 5 broken ribs, 2 chipped vertebrae and a chipped left shoulder which seriously impeded my movement and ability to lift. I tried to move the week to later in the year so we could keep our booking. All customers services said was that as they would have to cancel the original booking and make a fresh. As we hadn’t taken out cancellation insurance there was nothing they could do and would not just re-book another week. We have never cancelled a holiday in our history of travelling. Given this was a complete freak accident John Fowler did nothing to try and accommodate us and we have lost our payment. Crap customer services and we will never give John Fowler another penny.

The lodge was a disgrace holes in walls, paper peeling from walls, rusty radiators, mattress were thin could feel every spring, decking was rotten, hand rail was rotten both had holes in them, grandson got a splinter in his foot, gas safety check 11/22, toothbrush holders, towel rail peeling varnish not fit to use, floors uneven, toilet seat moved when you sat in it, no internet when we were there, table faded. I took photos of all defects and complained when we were there only toilet seat replanted not soft close. We left 3 days early as nothing was done and no other accommodation offered. Trying to contact head office as that’s who I need to complain to. So far nothing from them.

would have liked to rate zero stars. Booked Sandy Glade, was dirty, very badly stained toilet, thick dust. Worst of all was the awful smell in the bathroom, which made my wife ill. Was moved to another chalet, slight improvement until the day we left and noticed the huge stain on the mattress, UGH !!!! Do NOT book with this company!!!!!!

Stayed at Tolroy Manor in Hayle Cornwall. Would NOT recommend this site at all. John Fowler are passing it off as a ‘quiet’ park and that it is. There is a pool and that’s it. Will cost you £18 for an entertainment pass to use it for an hour. Have to book it the night before, even when no one is using it in the day they won’t let you use it. I use the word entertainment loosely as there is none whatsoever not even a music system playing in the background in the bar. No breakfast on offer, food only available if there is enough in the bar to make it worth their while. Absolutely dismal for users and the staff alike. There is a pokey little shop which isn’t even worth a visit. If you’ve got kids or don’t have a way to travel about then forget it. Grounds are well kept but typical John Fowler - never invests anything back into their parks.
Very disappointed and won’t be visiting this or any other JF site in future.

Toilets in clubhouse need cleaning and updated.
Caravan needs a good clean.
Wall in caravan needs repairing . There's a hole in wall.
Lots of marks on seatee in caravan.

South Bay Park is a lovely place, but the pool is cold, the park rep in the club is deaf, and the security guy needs a bath. Everyone thought the same, including the rest of the staff. Sadly, the pool, a few bad staff members, and dodgy water pressure made South Bay a never-again park. They have a park with less in St Ives that delivers better, although the outside entertainment had an issue one night.

I went to Trelawne Manor in Looe, Cornwall with my family. The site was pretty and I recommend visiting for a quick family getaway for a weekend. The caravan we stayed in was spotless and overall nice. Though the site itself could use a spruce up in some areas. The mini golf course could use some repair, as parts of the different courses are worn out and broken. The food they serve is pretty decent, but the service is terrible. We waited around an hour for our food and half of the things we had ordered didn't even come when they brought out our food. My sister had ordered a kids meal burger and a side of mozzarella sticks and only her side of mozzarella sticks were brought out. When we asked the waiter he said he had to check with the chef meaning the chef hadn't even started cooking the kids burger meal so we had to wait another half an hour for the actual main meal as well as my loaded chips that weren't ready. My dad was very disappointed with the service so he spoke to the deputy manager who offered a refund. But the waiter who served our food was lovely, and kept apologising for the bad service. My dad and sister went swimming there too, but the outdoor pool was shut because it was raining which is stupid in my opinion because you are gonna get wet anyway😂 Some of the staff are lazy, the service is dissapointing, and the site could use some repair. But overal had a nice time. Would come back - But not bother with the food again. And the lady who works at the shop on site was lovely.

Widemouth
Clean well kept site
Lovely surroundings.
Great entertainment for everyone in clubhouse .
Fabulous breakfast , and great menu well mannered staff
Thank you x

My partner, myself and a small dog went to St Ives Holiday Village near St Ives. Long drive from Leeds. 7-8 hours because of traffic. When we arrived we were booked in straight away. The Park looks great. Loads of trees and walk ways. Its a nice park. Went up to our lodge numbers were not on all the lodges but only took us about 10 minutes to work out where our lodge was. It looked brand new. We booked a 1 bedroom micro lodge with Hot tub. Hot tub was well placed with fencing around for privacy. When we went into the lodge it was lovely. A big kitchen area. Big bedroom but the downsides were: This lodge is for 2-4 persons and only had 1 small wardrobe. Not enough for 4 people. Not enough for 1 person really. They had a dressing table with mirror which could have been replaced with another wardrobe or make them into a double. We never tried the restaurant because we cooked or went out for meals.
The club is ok but not on the size of Haven sites but staff were friendly and pleasant and worked their socks off. The games room with the slot machines and other machines were a let down with nearly all of the machines out of order and a lot of the machines never had any tickets in them all week. They run bingo every night at 7.30 pm. Not every ones cup of tea but we had a couple of games and managed to win £180 between us so happy with that. Entertainment is ok with a hypnotist singer and a comedian/magician on 3 of the nights. I would go back but not in the same accommodation.

I have stayed here quite a few times recently with my elderly mother. The accommodation has always been brilliant and everything taken care of promptly. Staff are all friendly and extremely helpful. A small incident took place and staff dealt with it professionally ensuring everyone was safe and heard
Excellent experience everytime I’ve stayed from the accommodations to the entertainment and food. Would definitely continue to visit everytime I’m in the area

Absolutely amazing experience, Toby and Christina done really well with customer service and handling difficult situations, very well priced, lovely accommodations, stunning park to walk around, a great nightlife entertainment and delicious food in the restaurant! Stayed here for work and would definitely stay again 10/10

Stayed at st ives multiple times over the past 3/4 weeks and have enjoyed every moment of it. The staff are brilliant, site and the accommodation is good and well priced. Was an incident a couple of weeks ago with some working men and a couple of women. The staff and management handled the situation extremely well ensuring all parties involved were okay. I suppose if I was drinking white wine all day on a Tuesday I would get abit brave to workmen too. Would stay again 100%

I booked a holiday with John Fowler near St. IVES, when I arrived there was a problem, they were short staffed.
Because of the aggressive behaviour of an employee, I accepted a refund.
This refund l was told I would receive in 5 days, that was over 5weeks ago,and still no refund.
If John Fowler treat there staff the way I have been treated, no wonder they are short staffed.
Every time I phone John Fowler they have a different excuse for there Failure to refund the money they owe me.

A worker/resident harassed and shouted at me during my stay, and I had to leave early because of this. This happened on the second night of our stay. Management did nothing to remove him from the site, only offering to have someone walk us back to our holiday home safely. Nothing was done to address the situation, and we were so scared that we had no choice but to leave early. If you're a young woman staying with an elderly mother, this is not the place to stay – it’s very unsafe. Very disappointing experience.
I wish I could add the videos, but here are some screenshots of the incident to support my review.

My husband and I have been going down to st ives holiday village in st ives Cornwall for over twenty years with our children and our children now take their children down there for their holiday , this year my husband and I booked to go on 10 th May . But on that morning I had to phone an ambulance as my husband as he was in heart failure. I messaged the holiday village and send we couldn’t come down as my husband was very ill . I asked if we could change our date or maybe get some money back they said no if I had let know sooner they maybe could have helped . Unfortunately I didn’t know I would have to get an ambulance that day . Both my husband and I are very disappointed with this holiday company as we have been loyal customers for over twenty years .

My wife and I booked a 4 night stay at sandy glade holiday park, we have been before and enjoyed our stay so we booked again.
On the day we were going my wife had a heart attack 2.30am that morning and was rushed to hospital. I contacted sandy glade holiday park who were quite compationate but said I had to call head office, which I did explaining what had happened and explained we could go maybe late in season as we didn't mind? I was told its against there policy to do so and we would loose our money? The reason for this review is not the money? but the complete lack of compation with such a personal matter? I would not recommend such a non compationate company to any one , so I would like others to know before you book. many thank for your time to read.

Stayed at South bay last week, lovely caravan spotlessly clean and very well equipped. Lovely site just next to the coastal path into Brixham, an approx walk of 30 mins downhill, but with a regular 2 bus services stopping at the site on their regular route if you want to avoid the walk back, or £6 approx for a taxi. We didn't go to the club house entertainment but did have 1 meal there, good quality and reasonable prices. We stayed outside of school holidays and site was very peaceful. First caravan holiday for approx 15 years but would do it again. Staff we spoke to were friendly and efficient.

The reception team were very helpful as were the bar staff , the entertainment team are amazing especially Heather, however what let’s it down is the not so clean accommodation found numerous cobwebs, radiator had tea splashes over it 😡 and the mirrors were so smeared I had to clean them myself, the food in the restaurant was fabulous however the floor had the same food on it for 3 of the 5 days we were there sadly won’t be coming back

Arrived and caravan was better than expected so we thought we were given a better caravan than expected but no this was the correct one. Exceptional clean ,showing sign of age but expected that in a dog friendly silver caravan, site very clean and staff very friendly small restaurant/bar/games room with wonderful views