Johnfowlerholidays Avis 

We were in an adapted caravan for wheel chair user's in the most gradient part of the park.!! The customer service was poor no checks to see how we had settled in and received the accommodation. The shower is filthy with the adapted chair rusted and mouldy..the entrance into the unit has no flat surface so the wheelchair user was having to bump in..the sliding doors come off their runners making closure very difficult. We checked out 3 days early without a call or question as to why.. Shame because we've used John Fowler before but won't be again.

I feel like the chalet wasn’t very clean, when we first arrived there was makeup on the curtains and pillow not the pillow case… the longer we stayed the more things went wrong, the shower didn’t stay warm and was like ice water when trying to ring the front desk it just rang out and no one got back in touch with us, the entrainment was amazing definitely should carry on doing that,but pub is always got drama going on and the staff can be rude at times!! But over all it’s okay but I wouldn’t come again, the beach was the best part of the holiday! Me and my girlfriend haven’t came on holiday together alone but this was our one year hoilday and it was a little letting down as we had came here as kids with our family’s but go to different caravan parks so we thought we would try something new but I don’t think I would come back unless I bring siblings or maybe kids later years down the line

Sandy Meadow Lodge - Burnham On Sea

We arrived here Monday 26/08/2024 and left Friday 30/08/2024. There was about 29 of us. 5 lodges hired out for the week and all in families.

We stayed in lodge 530 with the hot tub. Can not fault the lodges!! they were clean and tidy, hot tub was cleaned and chemicals checked every morning.

Negative point which was a big thing for us was the security! They were way too big for their boots to say it is a family holiday park!! Talk to people with disrespect. It is a family holiday park not a night club!! My son got told told he can not walk to the swimming baths through the club due to not top on I had to wrap a towel around him. some in our party could not enter the club because they did not have the pass on them, it was with me I was in the club but I never got asked for it. I had to go to the door to prove they was with me. I was playing bingo with 2 young girls no older than 7 in our group as they were bored waiting for their parents. I let my boyfriends daughter mark 1 number and the security took my bingo card completely and the game before that I won which the disallowed for that reason! Yes, I know the gambling rule but she marked off a number! It was like every night we were targeted for whatever reason!

I would have to consider coming again for the reason of the 'big man' security!!

If you're considering booking a holiday at Trelawne Manor, then don't, there are plenty of other holiday parks that are miles better. We have just returned from there and i have to say it was the worst holiday park we've ever been to. We booked a silver plus caravan, which i can honestly say I've stayed in better standard caravans. The beds were so uncomfortable. As for the park itself, you have to pay for the wifi (£10 for 7 days) You have to book to go swimming and are only allowed to go once a day, but to be honest once you've been once you wouldn't want to go again anyway. The outdoor pool is dangerous and in desperate need of an overhaul. As for the inside pool it's tiny once you've got 10 people in you've got no chance of swimming. The entertainment is, well lets just say in the 7 nights we were there, there was one group on for an hour one night (who were ok) the rest of the time its bingo. The bar staff just make up an amount and charge you that as i bought the same round 5 times and was never charged the same amount.
I would say the only thing that looked any good within the park was the fishing lake, but there was no way i could've got my fishing gear in the car along with my wife, 2 kids and all our belongings.

Widemouth Bay campsite. The campsite it self is nice, until groups of people arrive, and party playing loud music having no consideration for others around them, swearing very loud! This is supposed to be a family campsite!!

I don’t want my children to hear language like that.

The big safari tent on the corner was a party tent blaring loud music with approx 30 people drinking and shouting on the balcony and spilling into the site.

I did complain but nothing was done! For this reason I will not return, far from the nice family quiet campsites I usually holiday on.

If you don’t mind loud music with drunken middle aged people raving then you will be fine.

We have just returned from a week in South Bay holiday park. Overall the holiday was great fun. The park is located at the edge of Brixham on the top of a hill, you need to go through a few narrow roads and an old industrial estate to reach it but once you find your bearings it is fine. We walked into Brixham and it took around 25 minutes to reach the harbour. We stayed in a platinum caravan which we were pleasantly surprised had an en suite and a decking area - this wasn’t advertised. We did query with reception as the pictures of inside the caravan weren’t quite what was advertised, i.e. layout wise the caravan was completely different, we felt that the caravan looked more like a silver model but were told that we were in the correct one and that they were forever getting these questions, perhaps they need to look at their marketing!
The only thing that let this holiday down is that the facilities are a bit dated. The pool area and entertainment facilities could do with some TLC.
The entertainment team were fantastic though, Craig is hilarious and Megan very talented. Our kids who are 9 & 10 had a great time, the free activities were a bonus, they did the air archery, aqua jets, and ‘splash and bash’ which they thoroughly enjoyed.
The beach on the edge of the park was beautiful, it is down steep steps but worth the effort to reach it. Overall we had a great experience and are looking to book again in the future.

Shame on a John Fowler hoildays ,booked a weekend away for the end of September,my friend has been diagnosed with cancer and unable to go ,and this company refuses to refund deposit even though insurance was paid ,as I was told when I booked that any unfortunate circumstance, I would be able to get a refund ,this is disgraceful making money out of serious illness, as they can resell this weekend,and not lose any money,we are pensioners and cannot afford to lose this money ,Disgusting customer service!!!!

We arrived at our caravan in Combe Martin in north Devon and the caravan was completely dirty in all rooms. There were bugs on the ceilings and thick cobwebs, the bathroom had a really strong smell of urine and was dirty - the bedroom had a really strong odour which also smelt vile!

We had to go around and clean it ourselves, we asked to move caravans however was informed that it was booked up and we couldn’t be moved! We were told not to touch anything that was dirty until the next day and they would get the cleaners back out to clean it.

Even after being cleaned it still wasn’t clean and the sofa was also covered in dog hair.

Really disappointing stay and will not be returning and would not recommend to anyone!

We have just arrived back from a family break at the Widemouth bay caravan park, absolutely fantastic, the minute you arrive we got booked in by a lovely blonde lady (she works along side Ben). Ben is so welcoming and very friendly, the cleaners are also friendly. The bar staff seemed lovely, the pool attendants were fantastic especially the young girl (think she was called Heidi. The security team are lovely, there is a very tall gentleman who is so friendly and the other man who I think is one of the managers for the security team very approachable and nice.Now getting onto the entertainment staff, Maddie, storm and Tommy were absolutely fantastic, there passion for the job and enthusiasm you can’t fault them, always had time to talk and amazing with the children, all your staff are a credit to your company, fantastic grounds and will be returning for the third time next year and I hope to see the same team of staff 😊

Got a last minute gold caravan after the hotel we originally booked was t up to our needs.
The caravan was immaculate and clean. The receptionist at the site in bude cornwall, think her name was Adele, bent over backwards to assist us and help with her local knowledge. She even helped me book a 5 day slot in their Somerset camp to take my 10 year old. Exceptional customer service

Arrived at the Tolroy Manor site expecting entertainment for a 3 year old and was very disappointed to discover there was none. Had to drive a couple of miles to sister site at Lelant every night. Very disappointing

Polperro has a new manager this year who seems to have a vendetta against existing owners?? He has banned the royal mail from delivering mail to our lodges and sends back mail return to sender if it arrives at reception including hospital appointments and medications. I have had parcels stolen that were left at reception so it certainly is not a safe place. I am now informed that he intends to shut off power this January!! sort of an update on Rachmanism of the 60s even though I have a contract allowing me to stay 11 months of the year
I'm 78 years of age and until covid19 I used to spend winter in California but since then I have been diagnosed as terminally ill with cancer and was given 3 months to live 2years ago with prostate cancer which has metastasised into my lungs, kidneys, lymph nodes and bones. It has currently split my pubic bone and femur meaning that I literally am walking on broken bones. He certainly knows how to put the knife in when you are at your lowest ebb. My palliative nurses and care providers are disgusted with their attitude. So any potential buyers of the 57 new lodges they have applied for planning permission for beware plus the fact the road will not support another 60 to 120 cars a day it's far too narrow and it is already a hazard.
Please if you care about people please pass on to anyone interested in buying a lodge or caravan here to see how your going to be treated

IT IS NOT SAFE HERE, DO NOT BRING YOUR FAMILY HERE!!

The water here is still contaminated with CRYPTOSPORIDIUM.

IF YOU DRINK THE WATER YOU WILL GET SICK!!

I WAS PUT IN HOSPITAL- DUE TO THIER NEGLIGENCE.

I was not informed as the manager feels he does not have a duty of care to guests who book through private owners!!

There is NOTHING on their website to warn you. And there were NO SIGNS in the park to warn guests!

They are only giving guests who book directly with them an A5 Flyer warning them NOT to DRINK THE TAP WATER.

AND IN EXTREMELY SMALL PRINT ADVISING GUESTS TO USE THE POOL AT THEIR OWN DISCRETION????

CRYPTOSPORIDIUM SPREADS IN SWIMMING POOLS AND IS CURRENTLY IN THIER TAP WATER.... HOW CAN THIS BE SAFE??

Just returned from a midweek 2 bed platinum hot tub lodge at Llanrhidian park. Absolutely beautiful, spotless Lodge with lots of extras included. Friendly, helpful staff and clean quiet camp. Would definitely recommend 100%.

Widemouth bay Caravan park
Great Caravan Park , stayed at this park several times. This time we had very noisy neighbours in the next caravan we reported this to the staff they sorted it out immediately. The staff are fantastic and very helpful.Caravans are always lovely & clean.The facilities are as described, Very Good

Killigarth manor- from arriving Saffy on reception was lovely and friendly. the staff at the shop were too. thank you.
we ate on site on the Saturday evening, cooked by Ryan. couldn't fault the food. hot, cooked and tasted lovely too. bar staff friendly and chatty. the caravan was spotless and we had a welcome box of essentials.
on Wednesday we decided to eat on site. unfortunately not Ryan this time. we ordered, then waited. 20 mins later someone rushed through and told the bar staff to let the customers (us) know he's sorry and will be on it straight away. my husbands lasagne and garlic bread had been microwaved, garlic bread not cooked properly, lasagne had been overheated in the microwave as it had hard meat at the bottom. I ordered a jacket potatoes with tuna and side salad. potato not heated up correctly and the side salad was a few lettuce leaves.i sent it back. 15 mins later, my hubby and mum had eaten. a guy came down with my plate of jacket potato and tuna. quite abrupt and rude telling me it was the tuna that had been in the fridge that had reduced the heat from the potato (utter rubbish). he apparently was the manager. needs customer service training!!!
apart from the Wednesday night palaver. we had a lovely stay here at Killigarth. not eaten here since nor will we. you pay for a microwave technician not a cook/chef...
shop well stocked and lovely staff
reception staff and bar staff brilliant 👏
the site and views are stunning.

All the staff at the holiday park could not have more helpful and dog friendlier.
Restaurant and bar including the staff warm, welcoming made a fuss of the dog ( which he loved)
Food and drink from site was big portions, good value for money
Reception were great in providing the information on local attractions, amenities'.
Local to Carbis bay and St ives.
Shower was a little on the poor side but it served the purpose.
Hint take , tongs, tea towel, Salt and Pepper bathroom floor mat/towel
Great value for money 2 bed silver chalet 2 adults with dog 7 night under £400
Well worth the 5/6 hour Journey from Kent so much we have rebooked for Sept 24 & April 25

We stayed at the beautiful caravan park at the end of may for the weekend. The site is very clean and staff friendly. We booked a gold caravan and I’d told them it was my 20th anniversary and also my birthday soon so we were going here to celebrate both of these. On arrival to our van I spotted something in the window it was 🎈. They had bought me cards but balloons around a bunch of flowers a cuddly toy and a bottle of Prosecco with two glasses 🥂 I nearly cried. What a fabulous gesture.
The van is very well equipped with lots of storage in all rooms mirrors and coat hooks.
An on suite and separate bathroom also a decking area with seating and patio doors. The kitchen had a microwave all the utensils you can think of and even a dish cloth tea towel and washing up liquid.
Everything was clean and fresh. We were situated at the top of the hill but it was still quite a short walk down between the vans to get to the entertainment. They have a crazy golf not very big but it’s free a tennis court table tennis pool snooker indoor and outdoor pools we didn’t manage to use those.
There is a small arcade in the entertainment area and a gift shop. The food was nice and not too expensive.
There’s lots of outdoor seating outside the Manor House where you can eat or drink while watching your children (if you have any) play in the park. Which is also fenced off. There is a shop on site and also a launderette. If I had one downside in the caravan, it would be that the bed was quite hard, but I just put a single duvet underneath the sheets to make it slightly softer. for the entertainment the weekend we went it was all about singing. They had a Robbie Williams impersonator in who wasn’t too bad then they had karaoke and another two singers. I just wish they could’ve had a comedian or games night but apart from that we had a fabulous day and would definitely be coming again as the last time we stayed here was 20 years ago, thank you John Fowler team Trelawne manor

If I could give No stars I would. After many years of booking with j fowler. This year I sadly had to cancel. I email them I was told I would lose deposit fair enough. They asked me if I would like to rebook any other day I said I might I said I want to cancel both caravan though they processed to take the money for both caravans out of my account and said I never cancelled. Needless to say I will never go again and now have to start a legal battle to get my money back

The accommodation was lovely, clean and well equipped. The staff were friendly. We stayed at Tolroy Manor for 4 nights over the half term. Stripey Kirsty was brilliant with the kids and Nathan, the life guard/ barman was great. All in all a fabulous break. Thank you to all the staff