Johnson Cleaners Avis 

I went in to Sainsbury’s at 8am to do a shop and waited around until 9 for Johnson’s to open so I could have my suit cleaned. At 9.05 it was closed and I was told by the Supermarket worker that “she does banking on Fridays”, so it wouldn’t be open until 9.30. I waited until 9.30, still closed. At 9.45 I had to go as I had some work calls. I came back at 11am and rang the bell a few times and eventually after 5-10m a lady emerged asking me what I wanted. I left my suit and explained that I would like it cleaned in time for work the next week so an express service to collect on Sunday. I returned on Sunday and it hadn’t been done. Ok fine, but my issue is that the lady was abrupt and rude and it cost £42….. i live in central London during the week and came here because I thought it would be better value but it was more than double the price. I was told to go away for 3 and when I came back it was ready. 4 visits and £42, didn’t feel very “express”. How do people afford it, it’s a rip off.

They have shrunk a binibamba pram liner of mine and are refusing to take accountability - this is not a speicalist dry cleaner and they should be able to tell if sheepskin and hide is used and which methods to use for this, not to be trusted

Have used Johnson dry cleaners for s number of years now and I have never been disappointed. Lee is ALWAYS friendly and helpful, his customer service is excellent. He always goes above and beyond to ensure your dry cleaning is first class. He is a real credit to Johnson Cleaners.

I just received, and examined, a king sized duvet ‘cleaned’ by Johnson’s via my local Waitrose store. It smells exactly the same as when I took it in for cleaning. It smells of my perfume, doesn’t smell freshened at all, (Not like it does when I wash it at home in my own machine.) It also has little bits of black sock fluff on it that sometimes come off my bamboo socks on my bedroom floor. I strongly suspect that it hasn’t been through a cleaning process at all, but just ticketed and stuffed in a bag and returned to Waitrose ready for collection. That’s 30 quid down the drain!!!! I’m extremely disappointed and won’t be going there again. I hasten to add that the duvet is now going through a proper clean in my own washing machine. 😡

I sent 4 jackets to be cleaned in Waitrose Worcester. 3 of them came back with the same stains on and was told I should have pointed where the stains where on each garment. They were sent back for reclean and came back in the exact same state. Very disappointing and won't be using this service again.

Extremely disappointing dry-cleaning service.
I used the dry-cleaning service through Waitrose, which is handled by Johnson’s, and unfortunately the experience has been extremely disappointing.
I sent four items for dry cleaning. Of those four, one item was returned damaged, and two items came back with the exact same stains still present, including coffee stains. I immediately pointed this out and was told the items would be re-cleaned. They were returned to me with no noticeable improvement whatsoever.
The most frustrating part has been the handling of the damaged item. The company acknowledged that the damage was their fault and agreed to provide a refund. However, it has now been over a month, and I still have neither the dress nor the refund.
On several occasions I have been told that an email confirming the refund would be sent “today”. Despite these assurances, no email arrives and nothing is resolved. At this point, I have been repeatedly chasing a refund that was already agreed to, with promises being made and then not followed through.
Even more concerning, Waitrose themselves have indicated to me that this is a common issue, which does little to inspire confidence in the service being provided.
Mistakes can happen, but what is particularly unacceptable here is the poor quality of the cleaning, the damage to an item, and the prolonged failure to resolve the issue despite acknowledging responsibility.
I would strongly recommend thinking twice before using this dry-cleaning service. I certainly would not use it again.

I am extremely disappointed with the Johnsons dry-cleaning service at Waitrose Sheffield on Ecclesall Road. When I dropped off my linen dress, I specifically pointed out that it was made of linen and had delicate hand embroidery, and I made it very clear that the garment needed to be handled with particular care. But When I collected it the first time, the original stain had not been removed. The staff member at the collection desk was also quite impatient and simply told me that they could send it back to be cleaned again, but could not guarantee that the stain would come out. But ahen I collected it the first time, the original stain had not been removed. The staff member at the collection desk was also quite impatient and simply told me that they could send it back to be cleaned again, but could not guarantee that the stain would come out. I agreed to have it re-cleaned. However, when I collected the dress for the second time, the whole dress now looks noticeably worn and aged compared with when I brought it in. Most concerningly, the fabric around the hand-embroidered areas has become severely puckered, bubbled and distorted. These are not ordinary creases that can simply be ironed out l, the fabric around the embroidery appears to have been permanently altered and no longer lies flat. I specifically warned them from the beginning that this was a delicate, hand-embroidered linen garment. I brought it to a professional dry cleaner precisely because I expected it to be handled appropriately. I would be very cautious about trusting Johnsons with delicate, embroidered or valuable garments.

Outstanding service! I dropped off my 20-
year-old childhood teddy bear for a long overdue cleaning, and the turn around time was only 7–8 working days. He looks brand new and restored to his former glory!

Thank you so much for offering this service!

I have been going to Johnson Cleaners in Folkestone for the past five years, and I can’t recommend Rachel and Debs highly enough. They always provide such wonderful service, and my clothes come back looking fantastic after every dry clean.

Recently, I brought in two silk scarves that were stained. They did an excellent job cleaning both of them. However, once the scarves had been cleaned so beautifully, a hidden stain became noticeable that hadn’t been visible before. Rachel was incredibly helpful and immediately offered to clean the scarf again. She did a fantastic job, and the stain was completely gone.

Both Rachel and Debs are such lovely, friendly, and professional ladies. I always enjoy popping in, not only for the excellent service but also for the lovely chats we have along the way. They make every visit a pleasure.

Thank you both so much for your continued hard work and wonderful service. I will definitely be returning again soon! ❤️

Had quite a few of my t shirts tailored from here and they get it spot on every time, really quick as well. Customer service is great, really helpful!

I contacted the Bawtry Road, Doncaster store to confirm the price for dry‑cleaning my Canada Goose coat and was quoted £20.30 over the phone. Based on that information, I made a 20‑mile trip to the store.

When I arrived, I was told the actual cost would be £70, more than triple the quoted price. This came across as a clear bait and switch on the price. The inaccurate information resulted in a wasted journey, unnecessary fuel costs, and a disappointing overall experience.

Customers should be given honest, accurate pricing upfront so they can make informed decisions without being misled.

We have been going to Johnson Cleaners in Elm Row for many years now and i want to express my sincere gratitude to both Angela and Natasha, who run it, for their SUPERB service. We always drop our clothes in with our dogs at our side and they spoil them rotten with their kindness. Their service with our clothes has been outstanding, and recently they saved a new cardigan i had bought on holiday, which had a large blemish on it. A few days later it was back as though it were brand new. These two ladies are angels, they brighten up my day, and they REALLY CARE. i cannot thank them enough. bless you both, Julia Korner xxxx

Fantastic Customer service at the Loughborough store from (Sandra 38 years service) and Andrew.
Called in to see if the clasp on some trousers could be replaced and the job was completed within 5 minutes and free of charge!
Will definitely return and recommend to friends.

Fantastic service and lovely staff!

I called Johnsons Cleaners on Cardiff Road in Newport to ask if they could fix a zip on some bedding. The lady I spoke to on the phone was extremely helpful and said I could come straight in and they would take a look at it for me.

When I arrived, the ladies were absolutely lovely, friendly, welcoming and incredibly helpful. They fixed the zip there and then, right in front of me, and to top it all off, they didn’t even charge me for the quick fix!

I genuinely can’t fault the service. It was such a kind gesture and really made my day. It’s refreshing to come across people who are so willing to help, especially when they could have easily charged for their time.

Unfortunately, I didn’t catch the ladies’ names, so I’m sorry I can’t give them the individual credit they deserve, but I really hope this review reaches them and their manager so they know how much I appreciated their help.

Thank you again to the team at Johnsons Cleaners Cardiff Road it was a genuinely positive experience, and I wouldn’t hesitate to recommend you to anyone.

Excellent customer service by staff member Fiona @ the Morningside, Edinburgh branch. Very helpful and great advice.

If you excuse the pun, but this service is a stain on Waitrose. I have had consistently bad service with shirts, and this week had covers returned because I was told they could not be dry cleaned - although they had been previously - and the given too little refund and have just discovered they have missed out the return of one cover. I will certainly avoid in future.

I had to put 1 Star, or I couldn't leave a review. Please don't use, Johnson dry cleaners, they lost my daughter's wedding dress, and they really didn't seem to care.

I am a business associate of Sir John Timpson. I had the pleasure of him as a guest on my podcast recently.

Nicola Curd gave me a 5 star service in the Paddock Wood, Kent store today. Excellent help on my tricky watch battery, thank you Nichola.

I had my daughter’s wedding dress professionally cleaned and preserved by Johnsons,following her wedding.

Firstly, I want to say that I was very pleased with the quality of the cleaning itself. The dress was beautifully cleaned and presented, and I have no criticism of the workmanship.

Unfortunately, my experience with Customer Care and the complaints process was disappointing.

Before taking the dress to the branch, I contacted Customer Care to ask about the wedding dress cleaning and preservation service. I specifically asked whether the quoted price would remain the same before bringing the dress in, and I received written confirmation that the cleaning, preservation box and veil would all be included for £200.

When I attended the branch, the dress was assessed and I was quoted a significantly higher price. I raised the discrepancy immediately, and the staff member advised that it would be referred to the store manager.

Following a lengthy complaints process, Timpson Group acknowledged in writing that the pricing information I had been given by Customer Care was incorrect. However, because the branch explained the revised price before the work was carried out and I agreed to proceed, they declined to honour the original written quotation or refund the difference. A voucher was offered as a goodwill gesture, but this was of little practical use because all of the garments I needed cleaning had already been collected.

The most frustrating part of the experience was the complaints process itself. I had to send several follow-up emails simply to receive a final written response, despite requesting confirmation on more than one occasion.

Overall, whilst I was very happy with the quality of the cleaning, I was disappointed by the incorrect pricing information provided before I visited the branch and by the time it took to receive a final response to my complaint.

I hope this feedback encourages clearer communication regarding wedding dress pricing and improvements to the handling of customer complaints.

*Thank you for your response on 24.07.26

As I was unable to reply directly to your response on Trustpilot, I have submitted a revised review instead.

I appreciate your invitation to contact Customer Care. However, this matter has already been through Timpson Group’s full internal complaints process under ticket 68957.

Following several reviews, I received written confirmation that the original pricing information provided by Customer Care was incorrect, but that Timpson Group would not honour the original written quotation because the branch provided a revised price before the cleaning was carried out. I was told the matter would be looked into by the branch manager on their return to work, so went ahead with the cleaning, even offering to show the email containing the quote given, by customer service.

My review reflects that final outcome, together with my experience of the complaints process.

The ticket number is listed above for you to review all of the emails and contact I have already submitted,so please review these again rather than me contact you I would be delighted to hear your feedback on how this has been dealt with.

I spent £69.95 having an expensive suede jacket cleaned. It was sent to a specialist service provider. There was nothing special about the service at all. The colour of the jacket had changed dramatically. I had been advised there might be some change but not from deep pink to pale pink. The cuffs were still grubby. The jacket had also shrunk.