J&S Accessories Avis 263

I bought a heated pair of gloves 10 months ago, took them back as one wasn't working. They exchanged them for a new pair, no excuses or anything. Always use them, always will

I’ve been into the Nottingham store a few times, each time I have been there I’m always welcomed warmly. Most times I visit I have the pleasure of being served by bekki she is always very helpful, very friendly and very knowledgeable.

Been waiting for nearly two weeks communication for company is zero terrible service

Really helpful and impartial advice on purchasing my first decent helmet and bike security. Ended up with an Arai Debut and didn't feel pushed to spend more which makes for a much better experience. Rhys spent loads of time explaining things and was extremely helpful. I'd definitely go back and recommend J&S to others.

Went in to the Glasgow store a couple of weeks ago to buy some new boots. While in the store I asked about whether they stocked replacement visors for the helmet I bought from them about 4 years ago. The staff were very helpful, looked up the helmet to check but found that it wasn't available as the helmet had been discontinued. They offered to send a query to their warehouse to see if any were being held there. Response was a success and a got a phone call from them to confirm it was in store to pick up. Quick visit and the visor was supplied and fitted while I waited. Gary M was particularly helpful throughout.

Fantastic customer service, get through to a helpful staff member via phone/chat quickly. Issue sorted quickly, hassle free. Quick shipping. Was very impressed, highly recommend!

My son purchased a helmet and gloves from the Plymouth store that and it turned out the helmet too big for him.
He tried other models on to get his size then chose a model that the assistant didn't fit him for.
Upon trying to return it the assistant informed him there is no refunds on helmets. There is a small sign alluding to this but at time of purchase it was not conveyed to him nor is it on the receipt.
My son said he didn't see the sign due to it being very small and not prominently displayed and mentioned he has trouble reading due to Dyslexia. The shop assistant said "Its not her fault he can't read"
This is an appalling attitude to have regarding customer service and I believe the helmet has been sold as "not fit for purpose" due to it being too big for him.
A poorly fitted helmet is incredibly dangerous and I won't allow my son to wear it due to the potential repercussions should he have an accident.
As an aside the gloves he chose where put into a bag and on getting home he noticed that it was two different types of gloves and they were not a pair which goes to show that standards in the store are left wanting

With something as personal and particular as Motorcycle gear, buying in store and trying items on is still the way to go. I don't think I've ever bought a pair of sunglasses without trying them on first.

Whilst in all honesty J&S, for some reason hasn't been my first thought when looking to purchase new gear.

While making the most of a very wet day while visiting friends in the area, the obligatory browse in the nearest bike shop/cafe was the order of the day.

While I had no initial intention to, I did end up taking full advantage of the vast selection of gear available on the shop floor, and ended up replacing some long overdue items ready for the colder/wetter months. The deals that were on offer were also better than what was currently online elsewhere (for the items I purchased anyway) The member of staff who offered their assistance, displayed their product knowledge in the way of advice in terms of different brands, their features and their varying sizing intricacies, as well as honest feedback about the products and some of problems that other customers have experienced. They didn't just push the hard sell on the latest or most expensive in the selection. This shouts "If we wouldn't wear it, we wouldn't sell it to you", and I appreciate that.

Having been to other outlets where there may be only a small selection of brands, in a couple of sizes, in one colour on display - or the process of browsing is through a touchscreen or finding staff to have the item you want to try on and brought out to you, only to go home empty handed, because it would have been less time consuming doing the same thing online or they'd have to order it in for you anyway, turning one trip to the store into two trips just to try it on.

"Mega store layout" all the way!

J&S Accessories advertise a price match promise, but in practice it’s meaningless. I requested a match for three Oxford Calgary 2.0 items — all identical, in stock, and sold by a major UK retailer (SportsBikeShop). Their total was £319.97; J&S’s basket came to £469.97. Despite meeting every condition listed in their own policy, the best J&S would offer was a 20% discount — still £56 more expensive.

When I asked for their complaints team contact, I received nothing but a copy-paste of their “right to refuse” clause, with no explanation or courtesy. The tone was abrupt and dismissive.

I won’t be ordering from them. If the service had matched the promise, I’d have happily spent money and recommended them. SportsBikeShop is a bit further for me, but clearly worth the trip.

I ordered a pair of bike boots ,they sent two different size boots , they arrived in a plastic bag no packaging, offered to send one boot but only when I return other one,I asked for a new pair in box,they cudent do it so i got a full refund ,after four days .they supplied a return label DPD four shops did not do DPD then went to post office took one hour to sort out.
Will not use J&S online service or there customer service exceptionally bad customer service

Such a positive experience at the Witney, Oxfordshire branch. I had spent ages trying to source a particular replacement helmet and, mindful of the need to try before you buy, telephoned the branch and spoke to Steve re options and, most important, sizes in stock from my short list. Visited next day and, expertly guided by Chris, tried various helmets from their enormous range, including my first choice, a AGV K1-S. They didn`t have the design I wanted in stock but, having tried the appropriate size, Steve sourced two design options from which to choose from their warehouse and said he would arrange delivery to Witney, fix a Pinlock and forward, free, to me. NOT SO! My new helmet arrived at 7.30 next day, with Pinlock in place!
Many thanks for superb, professional, no pressure, advice from Steve and Chris and to Megan for helping with my final design choice. Richard Barber

Tony is very knowledgeable and helped on numerous visits. Always gives great advice and I don't feel rushed or pressured.

Check date of manufacture on helmet before purchase.

Shaun at the Braintree branch was amazing so helpful and his knowledge of motorcycle gear especially helmets was so valuable to me,all the other staff are really friendly and helpful too and ill be back again!

Went in looking to buy a new visor ended up buying a scorpion ADF 9000 adventure sport helmet Dakar colours really happy then 8 weeks later bought the Africa twin to go with it just a shame they would give me discount

Excellent Customer Service. I recently purchased a number of items from the Kings Heath store in anticipation of undertaking my training and starting to casually ride.However, having injured my back before being able to complete the training I was left with a situation where I had all this unused equipment/clothing, but it fell outside the normal returns policy. The area manager kindly agreed (given my situation) to provide a full refund via a credit note. I found all the staff involved to be absolutely excellent throughout the experience. I fully recommend this company.

What a great day out! We took a trip down to the Northwich store! Packed full of gear! Spent the morning having breakfast at the cafe followed by the rest of the day in the store, we were having so much fun we didn’t realise we were there until closing! Staff were incredibly friendly and helpful. Looking forward to another day getting lost down the rabbit hole! 😂 If you’re local and wanting to shop for gear, JSaccessories is the place to go!! The store is massive and the range is huge! :)

I visited the J&S store at Leyland after visiting their Preston store 2 weeks previously.
The staff were extremely helpful and gave good advice which was a great help when choosing my biking gear as a new rider.

Unfortunately it turned out to be an expensive trip down from the Lake District as admittedly I lost track of time when trying on boots and jeans only to receive a £100 parking fine after going over my time by 16minutes!!!

It has made me think twice now about visiting the Leyland store due to this especially when trying on clothing etc to purchase as I don’t feel bike gear is something that can be rushed. You want your purchase to be the right one.

Well for my first visit to JS Accessories Edinburgh it was a pleasure shopping there for my bike gear.
The home team couldn’t have done enough to help me but a big shout out to Steve……nothing was a problem to him…..great customer service all round.
⭐️⭐️⭐️⭐️⭐️

i will never shop here again as i got messed about