J&T Express Australia Avis 

I would give zero stars if I could

Absolutely disgraceful service from J&T Express

My parcel has been significantly delayed, and as if that wasn’t frustrating enough, J&T Express marked my parcel as an unsuccessful delivery on 9 November 2026, claiming they couldn’t deliver safely at my address

**THIS IS NOT TRUE!

I have security cameras installed around my property and checked the footage. There was NO delivery driver at my home at the time they claimed to have attempted delivery.

No one knocked, no one approached my front door, no phone call was made, and no delivery notification or note was left.

It is extremely concerning that J&T Express is recording delivery attempts that, according to my security footage, never happened.It makes me seriously question the honesty and reliability of their tracking system.

And now, as of 11 November, MY PARCEL STILL HAS NOT BEEN DELIVERED!

I have also tried contacting J&T Express to get this matter resolved, only to receive ZERO RESPONSE. No explanation, no assistance and absolutely no accountability.

There are perfectly suitable and sheltered places at my front door to leave parcels. I have never had issues receiving previous deliveries at this address.

Customers should not have to chase their own parcels, deal with excessive delays, question misleading delivery updates and then be completely ignored when seeking assistance.

**What is the point of providing a tracking service if the delivery updates cannot even be trusted?**

This has been an incredibly frustrating experience from start to finish. J&T Express needs to take responsibility for its service, its drivers and the way it treats customers.

I would strongly recommend avoiding this courier if possible. I certainly do not want my future parcels handled by J&T Express again.

**Absolutely appalling. No accountability, no communication and no delivery.!

Should be a zero button. My package delivery is overdue, with no updates since the 3rd November. The online customer service is pathetic, only provide short responses, can't find tracking number, be patient, cannot guarantee. I asked where can I write a review, and I was told I can't provide that it is not in our policy. If you use them, I wish you luck

Drivers do not read instructions. I have also caught divers throwing packages. On top of all of this, I just got off the phone to them and they openly stated that when they send tracking updates saying "Out for delivery" it doesn't mean that AT ALL... it just means that it's waiting at the warehouse for a courier once it has been sorted. It is company policy that it is allowed to take 4 days to be delivered once it is marked as "Out for delivery".

Trying to get my package with no luck.

False updates, gave them authority to leave the package or just ring the doorbell and I’ll open the garage to leave it- updating the delivery details with ‘closed when we tried to deliver’. I have cameras and a ring doorbell; nobody tried to deliver.

Worst delivery experience! I was notified my package was delivered on Friday, 6 November at around 6pm. Time stamp was on the images shared on Temu. I tried locating the package but couldn't find it so I studied the images and realized it was delivered at a very wrong location. How can a courier service deliver packages at wrong places? Where is their responsibility to the packages paid from people's hard earned money? Because I was desperate for my package, I identified the location it was delivered at, went to check at that office but mind you, it had already been stolen. Is your courier service legit? Does it take its courier services seriously? Does it treat people's packages with utmost care and responsibility? I doubt it. With all the reviews on your company, there is indeed a big problem which requires proper investigation by the police and other authorities to put a stop to all the issues being faced.

I hope I can get a refund on my lost package which was delivered at a completely different address to what I provided before I take necessary measures to file a police complaint.

Still waiting on parcels to be delivered, over 10 days late.

They claim they could not access my address last week, which is untrue. There is clear access to the front door. Last night I received 8 notifications that my parcels were out for delivery, they did not arrive. When I contacted them they are now saying it could be 1 to 4 days.

I believe they lost my parcels as there was no update for 6 days from them receiving it to the incorrect update saying they could not access my property.

Would not recommend them.

they say the address is incorrect so I called to confirm the address; 2 days later they say the address is incorrect! now I have emailed the address.
cannot speak english.

They deserve no stars. Absolutely disgraceful. After searching for 30 minutes I finally found my delivered package - It had been thrown over the side fence because they couldn't be bothered coming down the very easily accessible driveway to the front door. Luckily it wasn't fragile as I have security camera footage of a parcel flying over a 6 foot fence.

Absolutely USELESS!!!!! Reading through the comments, the amount of people saying the notification on tracking says "Building Closed" is a joke! thats exactly what mine is saying. What building is closed??????
Was not my choice to use this company, its a parcel coming from Temu. I requested my orders only be sent through Australia Post because of courier companies like this. The number they give to call is a very bored sounding voice recording. I've complained to Temu, but they cant give me answers as to where my parcel is. How do these courier companies keep getting away with this crap??? I have emailed this company that are calling themselves couriers, no reply! (no surprises there) TOTAL JOKE!!! Nothing but a bunch of scammers!

Update #2 -
My parcel has now been Returned To Sender. Even after I spoke to customer service and instructed to not do this. And I have messaged J&T Express via instagram and they responded saying that they would get my parcel to me.
Again, the incompetence of this company is astounding.

Update -
It’s great that J&T Express have responded to this review but upon trying to reply to them on the messenger link provided, the messages are failing to send. And I can find no other way to reply with the information they have request and I am not about to put my personal information out on a public forum. So we are now back to where we started.
What I will provide here it the order tracking number. The rest of the information requested is with your customer service team.

Tracking number - JTAU100012143986

This company is an absolute joke!!!
I have been waiting on a delivery from them for weeks now. It is being delivered to a business address and they keep trying to deliver after hours or on the weekend.
I have call their customer service number over and over again and just get the usual lip service - we’ve expedited your delivery, we’ve put an urgent request in, we’re sorry for the delay etc etc.
I’ve tried changing the delivery address to a residential one and they are still delivering to the business address.
And even though they have attempted the last two deliveries within business hours the tracking says that the business was closed or they couldn’t access the building. Which is absolute rubbish.
I’ve asked that they call when delivering and that has been ignored.
At this point I’m not even sure that they are delivering to the right address, even though I have checked with them multiple times where they are trying to deliver to and that the address is correct.
The first attempt to deliver was way back on October 8th and it is now November 4th and I am no closer to receiving my parcel.
All I can do is repeatedly call customer service as there is no other number to call.
I am fed up!!
DO NOT USE THIS COURIER COMPANY!!
Not unless you want to be given the run around. And a massive headache.
They are the most incompetent couriers I’ve ever had to deal with.

I am writing this to WARN other Australian consumers about the deceptive practices of J&T Express.

My package was scheduled for delivery last week. The driver (OR the warehouse operators) completely falsified a tracking scan, marking the delivery as "cannot access delivery address." This is an outright lie. My property has wide-open street access with absolutely no gates, fences, or physical barriers preventing a delivery. Google Maps and physical photographs clearly prove my address is fully accessible.

I have e-mailed and called J&T Express 5 separate times to resolve this. Each time, their customer service agents acknowledged the issue and I was told they would escalate the issue urgently, but completely failed to act since the tracking status has been frozen since last week with no further updates. When asked to talk to their supervisor, they would make excuses and said the supervisor would call me back, they NEVER did. It has now been nearly a week with zero re-attempted deliveries, and the company is holding my package indefinitely.

When the merchant/seller tried to contact J&T Express via live chat on my behalf, J&T Express lied directly to them. They claimed the courier attempted to phone me at 10:30 am to complete the delivery. This is completely fabricated - My phone records show absolutely zero incoming calls or missed messages from them at that time.

Using fraudulent tracking data to mask delivery failures is a direct breach of the Australian Consumer Law (ACL). Because of this systemic misconduct and failure to provide services within a reasonable timeframe, I have formally reported J&T Express to:

1. The Australian Competition and Consumer Commission (ACCC) for misleading and deceptive business practices.

2. The Department of Local Government, Industry Regulation and Safety (LGIRS) / Consumer Protection or proper department within state for breaches of consumer guarantees.

If you are a merchant/seller, do NOT use this courier unless you want to alienate your customers. If you are their business client who uses their courier services, re-evaluate your business with them as they will lie to you as well. Do not let them give you the runaround - Lodge formal regulatory reports immediately and make financial claims against them for items that they have lost.

If you are the buyer/customer and want to have peace of mind that your package will be safe with the courier and handed over to you within reasonable time. Do NOT use this courier service, since they would employ sub-independent contractors who are not willing to take care of your packages, but also potential go rogue and even fabricate tracking data and status to possibly steal your packages in worst case scenarios, whilst their warehouse of operations would try to cover up and lie to you. - Lodge formal regulatory reports immediately.

*** 3/11/26 ***
The merchant/seller have been following the tracking number and emailed me as soon as they got the tracking update and ONCE AGAIN J&T express has the audacity to lie to their business client and myself. Someone at the J&T warehouse of operations are manipulating the metrics, because the update stated "The building was closed when we arrived. We'll try again." - WHEN I WAS HOME ALL DAY TODAY. No phone call, no knocking, no door bell ringing, no left package, which was all instructed by me to their customer representative to phone or call OR even leave the package somewhere safe. CEO and including Head of Operations of the seller/merchant had to step in and give the courier (J&T Express) a DIRECTIVE ORDER to give me a call within 1 hour, they failed to call me. There is no longer a reason of doubt left that this just goes to show how fraudulent J&T Express is. You have no business doing business here in Australia.

Delivery man did not attempt to deliver to my home nor did he place the parcel in my letterbox.
He placed it two spots down under my letterbox in an open space for junk mail.
Now someone has taken my package.
Absolutely horrible service, no common sense or just lazy!
Would never use or recommend this company to anyone!

Absolutely shocking delivery service, do not use

It was delivered on weekend and left outside a business address. Yes it was delivered but the package was stolen. I used a business address for the purpose of avoiding this happening

The worst courier service ever. The constantly lie. Give you delivery guarantee day. The make up stories make you wait outside telling you that the driver will be there shortly only no one to rock up. I have 2 orders from temu being delivered by this mob as one package. Driver has had it on board since the 14th October (Thursday) I was told that the parcel will arrive on Saturday guaranteed. No show. I was also told that the driver attempted delivery which is a big fat lie he said my house was not accessible. Have no idea how it couldnt be accessible as we have no fence it an open front yard no gate nothing in the way to get to our front door. then she tried to correct herself saying she was wrong got her information wrong and was sorry. Thats all they say Im sorry. Call. So call them this morning Sunday and they give me another bs story and that the package would be delivered today guaranteed. Waiting till about 4 oclock call them again yeah yeah hes is still coming 6:30 pm call them again yes yes hes coming. Call him at 7:40pm (they close at 8pm) my husband spoke to him this time and he assured my husband that he was in our suburb at such and such address we check google sure enough there was that street name. He put my husband on hold for 10 mins comes back and give us another address this street closer to our place 5 mins away. So we wait outside and they let us wait outside. He again puts my husband on hold 8:10 pm he hasnt come back online to speak to my husband still no show of the drive its is now 10.33 pm and still no package delivered.
Beware of this company they are incompetent they lie they have no clue what they are doing.
Sadly I have several other packages for them to deliver to me from temu and there is nothing i can do about those now.