Justaudivw Avis 

Had 2 cars from this place £20k each both ended up having major issues, think the mechanic has hearing issues aswell, 1 got returned the other I had to trade in elsewhere

I recently purchased a Mercedes SLK from Just Audi VW, and I couldn’t be happier with the entire process. From start to finish, they (Chris) provided exceptional, no pressure service and was friendly and approachable. Nothing was rushed, or too much trouble. I would highly recommend them.

This is the first time we have used Just Audi VW having decided to try them after reading the excellent customers’ reviews; we are not disappointed.
The 8 year old Audi Q7 was as described with 90,000 miles on the clock. There was wear and tear we were expecting and possibly less. There was no attempt to hide or embellish anything about the car. There was complete honesty about the car being bought at auction and that it was a grade 3/C the lowest grade they will buy. We were told that anything that needed doing to the car to bring it up to a their high standard would be done including a full service, MOT etc. We were given a copy of the invoice detailing all of the work done when we went to collect it. A total of £1,762. 58 was spent by Just Audi.
The car came with an RAC 3 month warranty and when a month after our purchase we found the front 12v socket didn’t work I thought it would be covered. Sam, the sales person who dealt with us had asked us to contact him should anything go wrong, so we did. As we live in York he suggested we take it to an RAC garage near to us and he found one for us. The garage found, that unfortunately, the socket had been damaged by a previous owner having lodged a coin inside the socket and the fuse had blown and the socket was no longer serviceable. As it was not a fault but an accident, the warranty did not cover the repair costs. I called Just Audi and without hesitation they agreed to pay the York garage’s invoice on our behalf £104.62
We love driving the Q7 and delighted with the service from Just Audi. They will be our first port of call when looking for another car. We highly recommend them because they do what they say and keep promises.
Graham and Erica Rollason

Bit disappointed with the astra we bought in 2022 had a couple of expensive repairs nox sensor and now adblue nightmare

I have been dealing JustAudiVw for many years and must say that there is no other garage like this one! They have always provided friendly service!

They adv. a Land cruiser as good order but failed to show pictures of gross damage to the rear of the car, which had Dog-chewing all over! Blamed it on Ebay's picture featuring. Also, a check on the S/H showed multiple and unusual, Major warranty work, signifying abuse by the previous owner. They lie and prevaricate, but quick to get your deposit. A total avoid if you want a straight motor and honesty! Chris dealt with my attempted sale.

Just Audi have serviced my a6 from new over the last 4 years. Steve and the service team are always helpful and understanding. Nothing is ever a silly question .

I recently decided to change for a q5 they had in stock.

Tom cotton was exceptional. Not pushy , polite and professional . Offered a great part ex and made everything easy .

Thank you .

I have been buying and having my car serviced by Just Audi VW more than 10 years now.
I recently visited Just Audi VW to solicit advice on a critical “observation” that was noted by a third-party company and had been quoted just under a grand (car was under a service plan with the third-party company). Within 30 minutes of arriving my car had been inspected and Just Audi service team findings was that there was nothing needed to be done; the car was just fine.
By simply doing things the right way, both the sales and service teams provide a first class and excellent customer experience. Nothing is ever too much trouble for the team whether you’re just popping in to get some advice, a service, a light bulb changed, or purchasing a new car.
I am grateful to Steve and the service team for all their efforts throughout time we have been dealing with Just Audi and would highly recommend them to family, friends, and anyone out there looking for a great value-for-money customer experience.

We just purchased a perfect gift a 'pink fiat' for our daughter her first car. Alex was our point of contact and was absoloutly brilliant from first point of contact. We had to travel a round trip of 950 miles to pick up the car and the level of service from Alex was outstanding. Very pleased and would certainly reccomend this place without a doubt.

This is the 1st time I've bought a car from them but it won't be the last. From start to finish Connor was great. Very knowledgeable about the car and showed me all the controls before I went on test drive, nothing seemed to much trouble.Rest of the staff seemed very friendly to. Also got a good deal so was very happy.

WHAT A Place. 3rd car I have bought from them and I have to say by far the best company I have ever delt with Sam was on the phone and wats app me a video of the car after my call to them to show me the C4 auto as I live 50miles away across the Humber bridge. The car was really outstanding and was polished with their special diamond bright polish. Not cheap but worth every penny (recommend if you are getting a car as you get a pack of all the products in a case in the boot) Sam rang me to tell me when it would be ready and when would I like to come and collect it ( not like other dealers that say you collect at a certain date and time.
In all a happy customer. So much so I gave the c4 to the wife and went back 8 weeks later to get another car from them a audiA5 this time and same quality of service as always. and have to the best coffee ever...
Thanks. Again and see you next year. Niel

I have been using their service for over 5 years and found them to be very transparent on their friendly advice!

We have just purchased our second Audi, a Q5, from Just Audi VW, and have also been using them to service our Audi's for the past 6 years. The service received has always been exemplary, and our latest purchase experience has been no different. The salesman, George Ward, was knowledgeable, very polite and conducted the sales negotiations in a very professional and friendly manner. The Q5 was well presented, and once again we were able to undertake a test drive in our own time and spend as much time as we needed looking over the car.
I can't recommend Just Audi VW highly enough. We will be continuing to use them for many years to come. Many thanks George and the Just Audi VW team.

We have recently purchased our second car, two in just a couple of months from JustAudi. Connor has dealt with us on both occasions and we can’t praise him enough, the customer service we received during and after the sales was excellent. We can’t recommend Connor and the garage enough, he is a real asset to the company.

I purchased a classic car in Just Audi VW yesterday. The service I received from Stuart C was second to none, the way i was treated was as if i was buying a Ferrari. Prior to buying the car i was furnished with images of the undercarriage and any other common rust spot and to my joy there was none. My wife ended up purchasing the car without me knowing while Stuart was in on it. I collected the car yesterday and it was more than i ever could have expected. I would highly recommend Just Audi VW as I've never experienced such professionalism and overall service.

Took my Audi A6 for a diagnostic (engine management light on and adblue error) on the 27th July and after 1 hour (connecting to a laptop and a software update - dont believe there was any ‘lifting of the bonnet’ ) told I needed an adblue and ecu replacement. The quote provided was c £1300 and told there was a 3 week wait to book in for the work.

My car went in for works on the 16th Aug and garage called to say I also needed a pump so total cost was c. £2000. Apparently the ‘Audi specialist’ wasn’t aware these were not included with the adblue tank on the A6!?

However, there we have an inconsistency of story - told on the phone the workshop was ‘half way through the job’ before getting the call to authorise the additional spend - surely if the pump was ‘missing’ then this would have been identified when the parts arrived before starting the job!?

The garage then refused to honour the original quote because of their oversight or inability to fully diagnose the problem at >£100 initial expense. I find this completely unacceptable and a disgusting level of customer service.

An Audi main dealer quoted me £1900 - £2000 for the same job with only 3 hours labour - whereby I was charged for 5 hours at just vw Audi. As a goodwill gesture I was offered the £100 original diagnostic for free but had I known the total cost at the outset I would have took my business elsewhere.

A complete lack of pricing transparency, poor product knowledge and or an incorrect original diagnostic has resulted in an extremely poor customer outcome and in my view the garage should have accepted their mistake and honoured the original quote.

On this occasion feel absolutely let down by Just VW Audi and if completely honest - feel fleeced.

Update 17/08
Just to be clear I mentioned that I wrote the review on trust pilot as I felt absolutely let down by the customer experience and the inflexibility or unwillingness on your behalf to compensate me for what I believe was your lack of product awareness and therefore an inaccurate quotation to remedy my issue. Had you been more flexible (ie offered to meet in the middle on the additional and unexpected costs or flexed your man hours) then I’d have been less inclined to leave my review and express my dissatisfaction here.

Is it ethical to charge > £100 for a diagnostic, make the customer wait over 3 weeks and then sting them with costs c 50% higher than the original quote as you as the Audi specialist didn’t understand the part order for the cure?

Clearly you believe this to be morally justified in your response and expect the customer just needs to suck this up…..

Booked my Audi SQ7 in to have the brake pads replaced as the warning ⚠️ light was on, reception booked me in and pre ordered the parts, I was happy to wait as it was only going to be around 2 hours. The waiting area is great with plenty of seating and free drinks & WiFi if you need it, the showroom and outside areas are kept to a very high standard. Once the car had been repaired reception came over and explained the brakes on the car were fine it was the brake pad sensors that were broken, the garage had already pre ordered the pads for the car but were not needed. What a very trustworthy garage JustAudi VW are and I will be using them in the future 100%. The staff are very polite and very helpful and friendly and the car was washed FOC before being handed back to me. What a fantastic service all round.

I purchased a Range Rover Evoque from Just Audi VW on New Years eve. I can not speak to highly of the whole team. This a company who really care about your experience as customer.

Their was a small issue with my vehicle and they bent over backwards to get it sorted.

I felt very vulnerable purchasing my vehicle. I have had company cars for 20yrs. They was no need for me to be anxious. Just Audi VW could not have done more, I will be back when it’s time for my next vehicle and I do not hesitate to recommend them to friends and family.

A forward thinking company with its foundations set in good old fashioned customer service.

Bought a Audi Q5 on the 10th Jan from a salesman called Adam Kent brilliant easy transaction,worked out a deal.
A few things needed doing to the car before I picked it up ,everything and a little more was completed on it.
Adam was unable to hand the vehicle over so Conner completed that task very polite young man and also picked me up from the train station .Overall an excellent experience will recommend.Thank you gents.

Excellent service. Allowed us to purchase our car with ease, due to living 90miles away, Nathan dealt with us over the phone and did a fantastic job describing the condition of the car. On collection day, the car was as exactly as discussed and we are over the moon with it.