Katies Fashion Avis 

I purchased 3 items from KATIES which were nothing like the photos. I contacted MOSIAC for instructions on posting items back. I was told to put invoice etc into postbag. This was October 2021. I have been in contact with Mosiac regarding no refund. they could not find my order. I had an email from the Post Office in Nov to say parcel had been received. girl from Mosiac then looked up my email address and was able to describe the items I purchased, she asked me to send a copy of parcel received by Mosiac, which I did. She said I would hear from someone. I received an email about 2 weeks ago from a Janelle, who asked me to give the invoice and order number. I emailed to say I had put all paperwork in the return bag and that a girl from Mosiac was able to look up details from email address. (This is the only order I have ever purchased online.) I explained this in the email. I am still waiting for a reply. I have been a good customer of Katies (walk into shop) for many years. sadly to say I will not be shopping with them again.

If I could give a negative I would, I am pleased I am not the only person who has had problem with items not received. Do yourself a favour don’t buy from them.
Long term customer and I have never complained. Will never buy again
👎👎👎👎👎👎

Don’t buy a thing from them or any brand under Mosaic management.
Bought a few hundred dollars worth of clothes and received 2 tops and then was sent someone else’s order. This was January and still waiting for a refund in March.
Disgusting customer service wish l saw the reviews before buying l would never had purchased anything from them.
Basically, l received a order for which none of it was what l ordered and returned it to them.
So after doing the right thing sending the wrong order back Katie’s still have not refunded me despite stating they would. The worst part is l paid via Afterpay and unfortunately there is no buyer protection.
Unlike PayPal which is extremely good at making sure you have a avenue for reimbursement if something went wrong.
Afterpay stated there was nothing they could do except push the payments back.
So never buy from Katie’s and be very careful with Afterpay if you buy goods and don’t receive then they will not help you it’s a loss all round.

Wish I had read these reviews before I placed my order!!! 2 months ago and still waiting…the most pathetic online ordering system I have EVER experienced! And yes they do blame everyone else!
Never ever again! In fact I won’t even be shopping in store…the quality has gone to s#@t! I recently tried to purchase a top in store, tried four of the same and they were ALL FAULTY! Lopsided, gaping neckline, button front splaying off to the side…poor quality! Even our trusty Kmart is better quality than this! You’ve lost another customer and I’ll be telling everyone I know of this experience!

I have waited since 9th jan for top never received .
posted many emails, they just blame covid, this is the only store online I've had trouble.
today I placed a complaint through my payment and was refunded straight away. I will never shop with any store to do with katies again

I have ordered few items on January 14th. The items are not even processed. I have been sending mail to refund my money, if it cannot be processed, but I am receiving some automated reply like warehouse problem and so on. There are other online sites also exist which process the items within hours. What are they thinking. ?Customer are not stupid. I wish I had read this reviews before I order. Please don't get into trapped by ordering from this site. This is not a trustworthy or reliable site to order.

Absolutely appalling online service. I ordered a pair of pants on the 13th of Jan and still haven't received them. I ordered something else from one of their third party suppliers which was received in a timely manner so it's not Australia Post. What Katies are doing amounts to theft and fraud in my opinion - taking money under false pretenses ie - we give them money and we receive something in return. We are, in reality, only giving them money - for nothing.

Absolutely appalling service! Bought online during the boxing day sales, still waiting on items. Emailed multiple times, getting responses of apology and sending vouchers to compensate. No chance I will ever buy from this store so they can shove the vouchers where the sun doesn't shine and give me my money back!

Ordered in October-still waiting at the end of February-impossible to get in touch with anyone-automated messages.
What a shame this store has turned into a very poor supplier

I ordered 2 items 9 weeks ago still waiting. Not even a tracking number. When I emailed them all they said was Australia post was so busy due to covid. Don't think Australia post is to blame
Than another email said it was at the warehouse still and would be delivered in 2 weeks that was 3 weeks ago.

Ordered items never received, requested a refund, have sent numerous emails and only get auto generated replies saying to be patient. Do not use online shop.

The worst online order I’ve ever placed except for the time I got scammed. It has been 3 months since I placed my order and I am still waiting on items! I have emailed numerous times and even asked for a refund for items not sent yet and they refused…Just told me to wait longer and gave me a $20 online voucher? As if I’d ever want to buy anything again and have to wait many more months while they had my money and I didn’t have my order. An absolute joke. Never again will I shop at this store. The pits!

If I could give a minus score I would. Item 'sent' on 28th of Jan, tracking has never been activated, item never received. Have emailed numerous times in case they have simply provided an incorrect tracking number- no response apart from 'automated we are very busy'- NO WONDER- all the enquiries from people who never received their goods. Total scam. I was willing to give some benefit of doubt with COVID et al, but beyond disappointing, and will never purchase from them again, nor would I advise anyone else to do so. Business deserves to go broke.

DO NOT ORDER FROM THIS COMPANY. I SPENT OVER $560 on 3rd February which does not even appear under "my orders" when I check on it's status. I am now concerned as something I ordered in October last year still hasn't arrived in spite of continued sending of emails and not one response nor any message whatsoever. It was Ezibuy which then sent the order to Liz Jordan. I have since discovered they are all "shipped" from the same place. Just a reply would appease me a bit more but to be ignored like this is infuriating. That item was a Christmas present whereby I had to go out and purchase something else in time with the money I now don't have. All my phone calls have remained unanswered with a message telling me to email, which I have countless times. Considering going to A Current Affair. Definitely going to consumer affairs.

I'm only giving one star because we have to give something. That is way too generous. Total SCAMMERS.

THE WORST ONLINE ORDER EVER! DIDN'T THINK IT'LL HAPPEN IN AUSTRALIA! STILL WAITING FOR A DRESS THAT I ORDERED SINCE 19TH DEC AND NO ONE REPLIES TO MESSAGES! DON'T PLACE UR ORDER ONLINE OR U'LL REGRET IT!!!

Placed order with Katie’s online store 15/12/2021. Hoping order would be delivered by the end of the year. What a Joke.
7 weeks later (2/02/2022) still no delivery.
Received an email about 3 week’s ago saying my order has been delayed it should be dispatched by the end of that week . Blaming Australia Post for the delay.
I have even sent an email to their customer service asking where my order is to date no reply. I ordered items from other companies on the same day and a few days after my Katie’s order and both delivered by Australia Post within a week of ordering.
Katie’s. Why blame Australia Post when it’s your lousy incompetence service that’s at fault. You keep sending promotional email with all these great offers but you can not honour them. Katie’s you are thieves you take our money but can’t send out the product.
This is not the first time I’ve had bad experience from the Mosaics Brand. An order from Rivers also took close to 2 months to get delivered.
This is the last time I will be purchasing any item from any store of the Mosaic Brand both in store and online. You have lost me as a customer. And warn anyone else considering ordering from Any Mosaic brand to think again.
They are the worst online store to deal with. they are a disgrace.

Does anyone actually work at Katie’s (Mosaic Brands)? I ordered a few week ago and they still have not even sent out my items. I have sent CS a message and still no reply.
They are blaming AusPost for their bad service but they would of been able to provide a tracking number if the order was prepared. Probably give them a miss if you are thinking of ordering from them. If my items are not sent this week, I will be reporting them to the ACCC and encourage other to do the same.

Terrible experience and very stressful. Ordered online nothing sent as yet, never get an email if anything is despatched with a tracking number. Seem to have a phone line for all the dress companies WLane, Katies, BeMe, Rockmans etc. Been waiting on a jacket from WLane since 6th September 2021!!!! Ordered 20.12.21 from WLane also had Katies dress and Rockmans. Still not received. Ordered 15.1.22
four dresses however nothing as at this date. I have rung numerous times, they seem to have the same spiel and nothing is ever done. All I get are emails with a ticket number and thanking me for their patience. I have no trouble with other companies I have dealt with their service and communication is great. They blame Australia Post however that is not correct Aust. Post is very efficient. How can Aust. Post deliver if the goods haven't been sent. I rang again today and got the same spiel from someone I could barely understand so I finished off saying that if nothing is done in one week I will report to the Government department, Australian Competition
Consumer Commission, how unethical these companies are in taking our money upfront and not delivering. I will not be ordering again online with these companies which is a shame as I am endeavouring to keep isolated at home away from covid as I am vunerable!!

If you want to receive clothes a few months late (or possibly not receive them at all) then go ahead.
I'm still waiting on a skirt I ordered on December 17th. Hopefully I'll get it by winter? Who knows? Disappointing as good quality clothes in my opinion, just a nightmare to order online.

Have been in contact via Email and phone - overseas! Still waiting. Ordered the items on the 2nd January for a Wedding. Doesn't look like I'll receive the items.
What has happened to Katies. Didn't have this problem a year ago! Won't be ordering anything from them again unfortunately.