We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line cov... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and... Voir plus
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I'm a recovering cancer patient and I don't have a debit card, Homeserve gave me a hard time about $25 dollars. I told them that I do have cash, and I would like to tell them that everyone is not the... Voir plus
L'entreprise a répondu
I called for a fix for our plumbing problem on Saturday. It was a disconnect in our kitchen sink drain...under the house , which means we couldn't use the sink or dishwasher until it was fixed. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Coordonnées de contact
45 Glover Avenue, 06850, Norwalk, Etats-Unis
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Excellent
11 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
From first phone call to service…
From first phone call to service completed you are no. 1 Thank you for such good service.Frank Marchilena.
11 mai 2026
Réponse de HomeServe USA
We appreciate you taking the time to share your positive experience. We're happy to hear that you were impressed with our service from start to finish.
Waiting to determine if coverage will be rectified.,
I was not eligible for coverage because an agent messed up
My policy activity while adding new policies. I and very happy with the plumber , the agent ai spoke to at Home asetvecsounds like he’ll get everything straightened out , but this insurance company has a long way to go to prove they are worthy.
9 mai 2026
Réponse de HomeServe USA
We appreciate you bringing this to our attention. We're sorry to hear about the policy issues and the impact of the agent's error. We're glad the agent you spoke with seems helpful. We'll work hard to regain your confidence. Thanks for your feedback.
Réponse de HomeServe USA
We're happy to hear that our guidance was helpful as you planned your next steps. Thank you for your positive feedback; it means a lot to us.
Showing up in a timely manner
This service guy show up on time, very respectful and professional he was able to show me all whats going on with the leak i had and find the best solution to get it fixed,his communication was excellent and he get the job done.
12 mai 2026
Réponse de HomeServe USA
We're pleased to hear that the service person was punctual, respectful, and professional. We appreciate that they showed you the leak and found the best solution. Thank you for your positive feedback on their excellent communication and getting the job done!
Great at explaining what was going on…
Great at explaining what was going on with my problem really nice gentmen
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that our team explained the issue clearly and was nice! We appreciate your positive feedback and thank you!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad you were pleased with our quick turnaround and the work that we provided for you!
Réponse de HomeServe USA
We're glad you were pleased with our prompt service and worker. Thank you for your positive feedback; we appreciate it!
Simon was great!
Simon was on time, proficient and confident. Great communication. Thanks Simon!!!
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that the service was efficient and the communication was great! Thank you for your positive feedback; we appreciate it!
The company was very responsive
The company was very responsive to our immediate plumbing need....the contracted plumber did a good job in resolving our leak.
All communications by phone were handled with professionalism and efficiency.
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that the company responded quickly to your plumbing needs and that the plumber resolved the leak effectively. We appreciate that all phone communications were professional and efficient. Thank you for your feedback!
Auston did a fantastic install
Auston did a fantastic install. Very friendly and professional. Great job!
12 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad Auston's install was fantastic, friendly, and professional for your pleasing experience!
Quick and prompt service
The service was prompt and helpful. The notes taken were excellent.
12 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad you found the service prompt, helpful, and that the notes taken were excellent for your needs.
The technicians arrived on time and…
The technicians arrived on time and efficiently repaired my dryer. I’m happy with the work Home Service provides.
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that the technicians were punctual and efficiently repaired your dryer! We appreciate you sharing your positive experience with us.
Service technician was awesome
Service technician was awesome! Very informative & helpful
12 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad the service technician was awesome, informative, and helpful for your pleasing experience!
Réponse de HomeServe USA
Thank you for your positive feedback!
Your response times are amazing and the…
Your response times are amazing and the vendors you work with are knowledgable and professional. Five stars are well deserved.
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that you had a positive experience with our prompt response times and knowledgeable vendors. We appreciate your five-star rating and feedback!
ounce I got passed the AI everything…
ounce I got passed the AI everything went Great My advice to HomeServe is to Hire Real Peal and Can that AI
12 mai 2026
Réponse de HomeServe USA
We're glad you enjoyed your experience once you connected with our team. We appreciate your feedback regarding the AI and will share it to improve our services.
Réponse de HomeServe USA
Thank you for your positive feedback!
The plumbers were very good at trouble…
The plumbers were very good at trouble shooting and finding as well as fixing the problem.
11 mai 2026
Réponse de HomeServe USA
We're happy to hear that the plumbers were very good at troubleshooting, and that they found and fixed the problem! We appreciate your positive feedback.
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