Shane at KC Insurance was excellent to deal with. He was always polite, timely with information, and explained everything clearly and in an easy-to-understand way. I also really appreciated the person... Voir plus
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Lisez les avis des autres
The girl I spoke with was very helpful & kind. I had just moved house so updating my address. She had gone through the same lately so we chatted a bit about that too. Very efficient & added my vets de... Voir plus
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These folks were very supportive when my elder dog died (heart complications), and then we took on another dog a bit later. No double-charging, and I knew exactly what we were going to pay and what we... Voir plus
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Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
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Outstanding Service
Michelle was polite, courteous, understanding & patient. Moreover she provided me with swift comprehensive advice and guidance demonstrating her clear in-depth knowledge. Her resolutions and actions were implemented immediately and she was clear & concise on the process, implications and resultant outcomes. I was extremely grateful to her and for the full effective & very efficient resolution to my issues.
17 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Robert Boswell
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Whenever I call always there to help
Whenever I call always there to help. Friendly, patient staff on the other end of the phone.
Thank you for making claims much easier.
Great customer service ☺️
17 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Lisa Crampton
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Wendy. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Friendly and empathetic
Friendly, empathetic service from your customer service personnel.
7 mai 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Valerie
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Wendy and Zoya will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Michelle was a pleasure to speak with
Michelle was a pleasure to speak with. She was able to give me all the information that I needed and more. She was empathetic and reassuring, traits which are so important when we have unwell pets.
16 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Christine
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Michelle is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
4 lovely ladies 😊
4 lovely ladies helped me resolve the problem this was from 14th to 16th July. Thank you, Sarah, Wendy, Alison and Jude/you're all so lovely and i appreciated your time that you gave me.
Kind regards,
NCS
14 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello NS
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Sarah, Wendy, Alison and Jude will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Sandra cumbria
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
I'm so glad that we went with Kennel…
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night twice and different vets then was referred to a daytime vets and subsequently our normal vet from there. Kennel Club have dealt with eveything and given me details informaion about all the claims, excess, deposits etc. Even checking in on Loki's wellbeing.
15 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Vicki Marie Donovan
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Michael is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Amazing advice
Amazing advice. Shane was so polite and answered our questions with expert advice. He put us at ease in a difficult situation as we were on our way for emergency care for our dog
15 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Dawn Barker
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Gail Crewdson
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Was kept informed through out the claim.
Used the app to make my claim. All very straight forward with clear questions and the facility to upload documents such as vet bills and medical history. I was messaged and e mailed with updates of the claim at very stage. It was agreed and paid within a matter of days. Very professional service. Thank you.
14 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello sophie lawrence
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found Jennifer professional. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Mrs. Susanne Collier
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to the team. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Shane was very friendly and helpful
Shane was very friendly and helpful, providing specific and comprehensive advice, so I knew exactly what I needed to do for my enquiry.
14 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Louise,
Thank you so much for your positive feedback regarding your recent experience with Shane.
I will ensure the Shane is aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Jenny was a wonderful representative
Jenny was a wonderful representative, who listened to my issues, understood and came back with great alternative options.
Jenny was very clear with explaining and helpful in talking everything through. Great customer service.
14 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Chloe B
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Jenny's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Reporting an impending claim.
Once I got through all the tedious online checks I got through to Jennifer Addley who was a delight to speak to. She was very understanding and efficient. I would rate her highly!
13 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Graham Wood,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Jennifer, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
Very good for working out the best…
Very good for working out the best policy for my dogs needs, covering all the bases and outcomes.
14 mai 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Thomas Nisbet,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
Very lovely helpful lady
Very lovely helpful lady, and answered all our questions, which made us feel at ease
13 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Marie Jennings,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Excellent service
Always treated as a valued customer and "part of the family" very helpful and supportive. I value the interest and concern shown for my pets and empathy for me as the owner.
A very reassuring and positive experience which is always welcome when dealing with pet issues.
Thank You Jill Rogers
13 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Bev,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Jill's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Easy to get through to talk to someone
Easy to get through to talk to someone. Shane was helpful and able to deal with my request competently. Thank you.
13 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Thomas Barrett,
Thank you so much for your positive feedback regarding your recent experience with Shane.
I will ensure that Shane is aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
I called to regarding my policy after…
I called to regarding my policy after my pet died. They were incredibly helpful and sincerely empathetic. The call handler anticipated my needs and provided additional information which was helpful to me. People and Pet focussed. I wouldn't hesitate to recommend them.
13 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello C Hicky,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly, especially during such a sad time. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Definitely the best insurance cover in the UK
I have 4 dogs insured with KC Insurance and I am confident that they provide the best cover available in the UK. Easy to contact on the phone, straight forward to make a claim, very good in every way.
12 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Nicole Rossa
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
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