The girl I spoke with was very helpful & kind. I had just moved house so updating my address. She had gone through the same lately so we chatted a bit about that too. Very efficient & added my vets de... Voir plus
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Lisez les avis des autres
These folks were very supportive when my elder dog died (heart complications), and then we took on another dog a bit later. No double-charging, and I knew exactly what we were going to pay and what we... Voir plus
Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... Voir plus
L'entreprise a répondu
It was nice to actually speak to a human. Jenny listened, understood what we were after and did everything that she could to assist us. We believe many companies are losing out on good customer servic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de Royal Kennel Club Pet Insurance
Hi Matt,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane provided such a professional, knowledgeable and helpful service. We know how important it is to give our customers clear advice and support, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Réponse de Royal Kennel Club Pet Insurance
Hi Martin,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Wendy provided you with excellent service and the information you needed. Delivering helpful, knowledgeable support is something we take great pride in, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Wendy, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Great support!
Michelle was very helpful and supportive during a worrying time with my pet
23 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Simon,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michelle was able to provide such helpful and supportive service during what must have been a worrying time with your pet. We know how important it is to have someone you can rely on when you need reassurance, so it's wonderful to know Michelle made a positive difference.
We'll be sure to pass your kind feedback on to Michelle, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Absolutely fantastic team work
Absolutely fantastic team work
Kerry and Alicia were outstanding
They both were efficient and kept me in the loop throughout my claim for our beautiful girl Poppy the Miniature Schnauzer
I would definitely recommend being insured with Agria Kennel Club
22 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Bev,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Kerry and Alicia provided such outstanding support throughout Poppy's claim. Keeping our customers informed every step of the way is so important to us, especially during what can be a worrying time, so it's fantastic to know they kept you updated and made the process as smooth as possible.
We'll be sure to pass your kind feedback on to Kerry and Alicia, I'm sure it will mean a great deal to them.
Thank you for your recommendation and for choosing Royal Kennel Club Pet Insurance. We hope Poppy is doing well and wish her all the very best.
Best wishes,
Liam
Customer Service Teams
Efficient
Efficient, polite and friendly service from Sharon, the person on the phone dealing with my situation
22 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Ellen,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sharon provided such efficient, polite and friendly service. It's great to know she was able to help with your situation and make the experience a positive one.
We'll be sure to pass your kind feedback on to Sharon, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Andrea is such a lovely and friendly…
Andrea is such a lovely and friendly advisor. She took the time to talk to me and to sympathise with my little dogs issue. Just nice to have a chat and not be rushed off the phone. Thank you Andrea :) x
22 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Nicki,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Andrea made such a positive impression. We know that when you're worried about your pet, having someone who takes the time to listen, show genuine empathy and never makes you feel rushed can make all the difference.
We'll be sure to pass your kind feedback on to Andrea, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance. We hope your little dog is doing well.
Best wishes,
Liam
Customer Service Teams
Réponse de Royal Kennel Club Pet Insurance
Hi Katherine,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received such helpful service and enjoyed a great customer service experience. Providing friendly, knowledgeable support is something we take great pride in, so it's wonderful to know we delivered that for you.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
I've just trusted the Kennel club and…
I've just trusted the Kennel club and the price was very good .
22 mai 2026
Réponse de Royal Kennel Club Pet Insurance
Hi Pat,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you chose Royal Kennel Club Pet Insurance and that you found our cover to be competitively priced. Trust is incredibly important when choosing pet insurance, so it means a great deal to know you placed your confidence in us.
Thank you for taking the time to share your experience. We really appreciate your support and look forward to being there for you and your pet whenever you need us.
Best wishes,
Liam
Customer Service Teams
Réponse de Royal Kennel Club Pet Insurance
Hi Sue,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that your claim was handled promptly and without any fuss. We know how important it is for claims to be processed efficiently, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind feedback on to the team involved, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Friendly and professional
Spoke to Shane after having an issue when trying to register for my free insurance. Phone was answered quickly and he dealt with it in a very friendly and professional manner and the issue was resolved in a few minutes
21 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was able to resolve the issue you experienced while registering for your free insurance. It's great to know your call was answered quickly and that Shane provided such friendly and professional service, getting everything sorted in just a few minutes.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful with a pleasant manner!
20 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Burt Obrien
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Call to notify of pet goodbye
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and Charlotte was kind in her explanations of next steps etc. We have insured our 3 dogs over 28yrs with KC and they have been both efficient and the level of cover offered provides peace of mind that all health conditions are covered life long. We highly recommend KC pet insurance.
20 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello AH
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Charlotte will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Michelle was very helpful and answered…
Michelle was very helpful and answered all my quiries. . Been with the kennel club for 7 years. My claims have always been dealrh wirh efficiency abd promptly, i have recommended you numerous times . I wouldn’t chose another company.
20 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello dianne northwood
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found our services efficient and prompt. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Call handler was very helpful
Call handler was very helpful, clear about process and empathetic about our situation.
20 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello SA
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to the team. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Policy renewal oltions
I spoke to Carol today about my policy renewal options Carol was very helpful and clear about my options as well as being very cheerful .. thank you Carol
20 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Sally Doughty
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Carol. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
EVERYONE REALLY HELPFUL WHEN SORTING…
EVERYONE REALLY HELPFUL WHEN SORTING OUT THE INSURANCE FOR MY GREAT DANE. A REALLY BIG THANK-YOU
20 mai 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Mark Newman
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Jenny is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Angela was extremely helpful
Angela was extremely helpful, polite and professional!
Theresa S
20 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Theresa
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Angela will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Excellent Service and product
I have spoke with two members of staff over the past week and have been surprised at the service for an insurance company. I felt they cared, were interested and could empathise with my concerns . Excellent service and product . Only slight issue was the long call waiting time .
17 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Kathryn Molloy
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Outstanding Service
Michelle was polite, courteous, understanding & patient. Moreover she provided me with swift comprehensive advice and guidance demonstrating her clear in-depth knowledge. Her resolutions and actions were implemented immediately and she was clear & concise on the process, implications and resultant outcomes. I was extremely grateful to her and for the full effective & very efficient resolution to my issues.
17 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Robert Boswell
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Whenever I call always there to help
Whenever I call always there to help. Friendly, patient staff on the other end of the phone.
Thank you for making claims much easier.
Great customer service ☺️
17 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Lisa Crampton
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Wendy. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
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