Keen & Able Avis 

6 643
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Delivery on time with half hour phone call confirming "on the way". Useful, because the mattress arrived at 7.30am! Polite and respectful crew. They put on overshoes immediately they entered the house... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The order process was very easy and communication with staff was great. Regular updates were given on the order, including delivery updates. On the day the friendly delivery men called in advance when... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After ordering a product from a premier company we were contacted by Keen & Able who were tasked with delivering the item. Their communication was first class and a change of delivery date was dealt... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

All my contact with Keen & Able was super simple and easy! They were friendly and helpful, and all communication about deliveries was really clear. They delayed picking up one mattress until they had... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Coursier

Écrit par l'entreprise

We are Keen and Able. We work with leading bed and sofa companies to provide a superior delivery experience to the room of choice. We are totally focused on customer service. Once we have arranged a convenient delivery day we keep customers fully informed on the progress of their delivery. ...


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

7 k avis

5 étoiles
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1 étoile

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4,8

Tous les avis

(6 643)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Very friendly, helpful and great two man delivery service, would recommend.

14 février 2023
Avis spontané
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Réponse de Keen & Able

That's great to hear, thanks for letting us know

Noté 5 sur 5 étoiles

Lovely guys

Lovely guys, phoned in advance, arrived when expected, friendly and polite.

9 février 2023
Avis spontané
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Réponse de Keen & Able

That's great to hear, thanks for letting us know

Noté 1 sur 5 étoiles

DO NOT USE! Disgusting company!

Ordered a bed, was told I would get a message or a call on the morning of the delivery. No message or call happened. And my bed was delivered to the wrong address. I had to go to the address myself and move the bed and mattress by myself and up 2 sets of stairs, which I had paid for this company to do. I contacted the company asking why it has been delivered to the wrong address and they kept saying, yes it has been delivered. After a while, the 2 men came back and were very rude, swearing and one of them, had a wee on the wall outside (caught on CCTV) and we're saying it was delivered and I should of contacted them to tell them I wanted it delivered to the address on the delivery invoice???? Yes, make sense if that!!! Disgusting company.

19 novembre 2022
Avis spontané
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Réponse de Keen & Able

I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
We apologize for the confusion and for delivering to the wrong address.
Our drivers always follow the instructions provided by suppliers, and they are only allowed to deliver to the address on the delivery paperwork. Customers are required to contact customer service or the supplier if the address is incorrect.
Please accept our deepest apologies since this does not explain the behavior exhibited by our crew. Our company does not accept this, and we will investigate this to make sure our drivers provide the best service possible.
Please let us know if you have any additional questions, concerns, or comments.
Kind Regards,
Keen & Able,
Delivery Team.

Noté 5 sur 5 étoiles

Excellent delivery service

Excellent delivery service, communication with admin and price. Would highly recommend Keen & Able. Very professional company.

6 février 2023
Avis spontané
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Réponse de Keen & Able

Glad you liked the communication element of the service and thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Delivery team

I found the delivery team to be fast friendly efficient and respectful of my property I couldn't ask for more

3 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

nice delivery

nice delivery. and give me notice about refund. thanks

2 février 2023
Avis spontané
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Réponse de Keen & Able

That's great to hear, thanks for letting us know

Noté 5 sur 5 étoiles

The guys who came to collect were…

The guys who came to collect were excellent, came in, protected the mattress tapped up and off they went, less than 5 min, I was contacted 30 min before collection. Great service and the office arranged a quick collection.

6 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Prompt delivery by two very helpful…

Prompt delivery by two very helpful delivery men. Arrived perfectly within the four hour window with a phone call when they were 10 minutes away.
They unwrapped my mattress and took all the packaging away with them. Very friendly and very quick slick delivery.

6 février 2023
Avis spontané
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Réponse de Keen & Able

That's great to hear, thanks for letting us know

Noté 5 sur 5 étoiles

Smooth and good communication

We hardly noticed our delivery. It was smooth with good communication throughout, from the email confirmation to the actual delivery personnel keeping us informed to make sure everybody's time is used sensibly.

27 janvier 2023
Avis spontané
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Réponse de Keen & Able

Glad you liked the communication element of the service and thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Excellent service

We had our Hypnos bed delivered by Keen & Able. They were excellent. The team kept us informed when the were on their way. The bed and base were delivered and installed very quickly and with the minimum of fuss.
Delighted with their efficiency and politeness.

8 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Keen and Able delivery/pick-up team

The two man team that came to return my mattress were both extremly polite and couteous, they went upstairs to collect it and they were very careful. Would highly reccomend.

30 janvier 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Polite

Polite, efficient, clean and tidy. Removed all rubbish. Received call 20mins prior to delivery.

9 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Can't recommend Keen and Able enough

Can't recommend Keen and Able enough, communication was spot on, the customer care is outstanding the delivery men were brilliant and professional at all times.
Thanks a million 😊

31 janvier 2023
Avis spontané
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Réponse de Keen & Able

Glad you liked the communication element of the service and thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Can not fault the delivery guys Keen &…

Can not fault the delivery guys Keen & Able they were excellent!!! They were on time and delivered my mattress upstairs as requested.

4 février 2023
Avis spontané
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Réponse de Keen & Able

That's great to hear, thanks for letting us know

Noté 5 sur 5 étoiles

Excellent service from the 2 man…

Excellent service from the 2 man delivery team . They called half an hour before arrival . Friendly and had hilarious banter, was still laughing after they left. The 2 delivery men were from Dundee and are a credit to the company

1 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Very friendly service and extremely…

Very friendly service and extremely helpful to arrange. Nothing was too much trouble and they were very quick and responsive to any questions. The collection was well communicated and knew when they would be arriving

23 janvier 2023
Avis spontané
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Réponse de Keen & Able

That's great to hear, thanks for letting us know

Noté 5 sur 5 étoiles

Efficient and Professional

Fast, efficient and professional. My mattress delivery was executed perfectly by two polite and respectful chaps and old mattress taken away in the same respectful manner. Good communication before delivery was very helpful to let me know they were on their way.

27 janvier 2023
Avis spontané
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Réponse de Keen & Able

Glad you liked the communication element of the service and thank you for taking the time to let us know

Noté 5 sur 5 étoiles

We live 'out in the sticks and are…

We live 'out in the sticks and are always on edge when a first time firm delivers here. With Keen and Able we need not have worried. The team of two let us know when they were an hour away then found our place first time on time without mishap. The mattress which was heavy was carried in, over a footbridge into our stone cottage and up our steep stairs without a pause for breath. The job was done perfectly without fuss or fluster.
Proper Job. Many thanks.

26 janvier 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

initially disappointed but the delivery exceeded our expectations

I was initially disappointed that after requesting a delivery date 8 weeks ahead of delivery that no one had actually read the notes. Following a moan on the phone our delivery was improved upon by 1 week. The delivery team however were excellent. They arrived on time, were polite, delivered the mattress to our room of choice and took away all packaging. They also wore shoe coverings to ensure our flooring was protected. The crew explained how to turn/rotate/zip and air the mattress. Great service!

31 janvier 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Great company!

The two delivery guys from Keen & Able were helpful, friendly and polite. They were respectful of my property and I could not have been happier with the service when they delivered my new mattress.

31 janvier 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

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