Delivery on time with half hour phone call confirming "on the way". Useful, because the mattress arrived at 7.30am! Polite and respectful crew. They put on overshoes immediately they entered the house... Voir plus
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Lisez les avis des autres
The order process was very easy and communication with staff was great. Regular updates were given on the order, including delivery updates. On the day the friendly delivery men called in advance when... Voir plus
L'entreprise a répondu
After ordering a product from a premier company we were contacted by Keen & Able who were tasked with delivering the item. Their communication was first class and a change of delivery date was dealt... Voir plus
L'entreprise a répondu
All my contact with Keen & Able was super simple and easy! They were friendly and helpful, and all communication about deliveries was really clear. They delayed picking up one mattress until they had... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are Keen and Able. We work with leading bed and sofa companies to provide a superior delivery experience to the room of choice. We are totally focused on customer service. Once we have arranged a convenient delivery day we keep customers fully informed on the progress of their delivery. ...
Coordonnées de contact
Sandfield Close, Moulton Park, NN3 6EU, Northampton, Royaume-Uni
- 0330 1200442
- customerservice@keenandabledelivery.com
- www.keenandabledelivery.com
4,8
Excellent
7 k avis
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Keen & Able - Perfectly Done.
Keen & Able were exactly on time. The guys called us 20 minutes before arrival and arrived exactly 20 minutes later. We live on a Farm which is not easy to find but they came staight to us. They were very professional, courteous and friendly. The pick-up was completed perfectly. The service was impressive and I highly recommend the company.
6 février 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
Excellent company
Excellent company. Friendly and professional service with very good communication. Highly recommend.
9 février 2023
Avis spontané
Réponse de Keen & Able
Glad you liked the communication element of the service and thank you for taking the time to let us know
Excellent communications throughout the…
Excellent communications throughout the process, time slot provided a few days before and received a call to let me know there were 30 mins away.
Bed was carried up stairs and assembled quickly with all packaging taken away. Both men were polite and respectful of our property. Some confusion regarding collection of our old bed, however this was quickly resolved with a call to head office to confirm we had paid for collection, ideally the drivers should have been informed to avoid a strained 5 mins.
All in all a very good service and would use them again
9 février 2023
Avis spontané
Réponse de Keen & Able
Glad you liked the communication element of the service and thank you for taking the time to let us know
From the placement of the order to the…
From the placement of the order to the excellent delivery of our mattress, the service has been first class. Excellent (and accurate) updates and communication and the delivery team were great. Very respectful of our home and taking care when delivering the mattress to our room. I would highly recommend using Keen and Able!
27 janvier 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
The mattress arrived a couple of weeks…
The mattress arrived a couple of weeks early which was good, and the delivery men contacted us half an hour before arriving and were excellent ,taking care when delivering the mattress upstairs and taking away the old one. Excellent service by all.
14 février 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
Réponse de Keen & Able
That's great to hear, thanks for letting us know
Brilliant
Punctual. Didn't moan like some couriers that they carried my mattress upstairs in the building as no lift. Considerate as took their shoes off on entering my property. The job was done effectively with no hassle what soever. Great work
8 février 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
Excellent service
As with a previous preview, the communication was excellent. We had a call when they were about 20 minutes away which was really helpful as I work from home so could arrange my break around delivery. When to 2 men arrived, they were polite, very efficient and respectful, even offering to remove their shoes as they came in. I would definitely recommend Keen and Able. Thank you guys, you did a great job.
14 février 2023
Avis spontané
Réponse de Keen & Able
Glad you liked the communication element of the service and thank you for taking the time to let us know
Reliable service
Kept in touch about pick up and made it all very easy. The staff were helpful and polite, always makes a difference...
27 janvier 2023
Avis spontané
Réponse de Keen & Able
That's great to hear, the human touch still means something
Delivery of our new mattress
Delivery of our Hypnos mattress arrived a week earlier than expected, but we had been informed of date and time of the delivery. The 2 delivery men were on time, to the minute having travelled quite a way. Shoe coverings were put on as they arrived. They were polite and professional and very quick in removing the protective wrapper, then taking the mattress upstairs and removing the old one. A job well done. Thank you
10 février 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
Perfect
Perfect service. Great communication from office staff to drivers. On time. So easy and simple. Was really impressed. To have customer service that is faultless is rare. Thank you
15 février 2023
Avis spontané
Réponse de Keen & Able
Glad you liked the communication element of the service and thank you for taking the time to let us know
An absolutely professional delivery…
An absolutely professional delivery service which arrived exactly on time and the men were most considerate of my home wearing overshoes and being as helpful as they could possibly be.I was really impressed and would wholeheartedly recommend them to anyone.
2 février 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
Prompt and friendly
Team was friendly and helpful, delivered to room of choice on 1st floor.
14 février 2023
Avis spontané
Réponse de Keen & Able
That's great to hear, thanks for letting us know
Excellent couriers
Bang on time. Very careful and courteous. Mattress unwrapped and placed on the base. All wrapping disposed of. Great service.
13 février 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
Réponse de Keen & Able
That's great to hear, thanks for letting us know
I bought a bed 30 November 2022
I bought a bed 30 November 2022
Delivery was first mid December then cancelled and moved to 24 February.13 weeks later It was delivered mid February base had a big grease mark on side so sent it back. I had to keep phoning because they never phoned once to let me know what was going on or why they messed up. They redelivered a week later only to bring a new base and no mattress as nobody had any idea what was going on. I cancelled and asked for a refund as They have no idea and there customers service is awful.
Still waiting for my refund.
Stay well clear
14 février 2023
Avis spontané
Réponse de Keen & Able
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
In some cases, we are not able to avoid delivering damaged goods since we are only permitted to inspect the items with the customer.
Unfortunately, some damages are caused by manufacturing problems, and we cannot prevent them.
Since we are aware that waiting for the replacement can be frustrating and may take longer than expected, we apologize for the inconvenience. Our goal is to make sure a situation like that doesn't happen again. I will relay this message to the appropriate department and customer service representative. Please let us know if you have any additional questions, concerns, or comments.
Kind Regards,
Keen & Able,
Delivery Team
Excellent service
Delivery was on the date arranged , the crew rang me to give me an estimated delivery time
Both crew members were polite , considerate and looked after my property by wearing over shoe protection
They removed all packaging assembled bed and replaced the mattress
I would definitely recommend this company
15 février 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
Top delivery.
Two really lovely guys who were polite and friendly. Nothing was too much trouble. This is our second delivery and both were flawless and kept in touch. Would definitely recommend as a delivery company.
7 février 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
After ordering a product from a premier…
After ordering a product from a premier company we were contacted by Keen & Able who were tasked with delivering the item. Their communication was first class and a change of delivery date was dealt with promptly and without quibble. The said item was then delivered on our new chosen date and the delivery guys were more than helpful.
27 février 2023
Avis spontané
Réponse de Keen & Able
Glad you liked the communication element of the service and thank you for taking the time to let us know
Very good service came when they said…
Very good service came when they said drivers very polite
27 février 2023
Avis spontané
Réponse de Keen & Able
Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know
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