Keepmoat Avis 4 856

Heather from Cambridge green has been amazing from the very beginning, very professional and goes above and beyond to make you feel comfortable. We are extreamly happy with everything and looking forward to moving in our new home

The lady was all smiles during the buying process until after about four months when, near to completion, Keepmoat (Antler Park, Hartlepool) pulled out of the deal as it was taking too long. Weird because the useless solicitor they encouraged me to use (Cooklaw, Sunderland) had stopped replying to my emails and phone calls - imagine if your solicitor during the biggest purchase of your life simply stops replying for SEVEN WEEKS.
After reading the hundreds of dreadful reviews on here, I feel quite fortunate not to have bought a Keepmoat home.
Abysmal people, avoid like the plague, and if you still want to buy from them, don't agree to have Cooklaw as your solicitor - they're bone idle, devious and useless.
Update: the feedback received below from Keepmoat was clearly written by AI - e.g. like a human but with the humanity taken out. The apology was 100% meaningless.
The fact is that Keepmoat advised me to use Cooklaw - and Cooklaw stopped replying to emails / phone calls for seven weeks, which basically ruined my chance of a sale and purchase. My home is now on sale for £10k less than I agreed last year. Also, Keepmoat offered me a £9k incentive to move - in other words, Keepmoat and Cooklaw have cost me a year of my life and £19k. In addition, the sales woman at Antler Park promised to refund me the £250 - I received half of it. Avoid both like the plague if you value your money and your sanity.

Steve was great. Always contactable and provided honest impartial advice which really went a long way to making me and my partner choose the Keepmoat home.

Craig fixed the tiling and sealing in my bathroom. He was nice to talk to, and did a good job!

Reservation process was straight forward with the sales agent giving me all the relevant information what i required

Myself and my spouse stumbled accidentally onto the Fairlands Gate development while out for a walk in Stevenage on 27/12/25.

Fast forward exactly two months and we became proud first time home owners.

Reviews as follows -

1. Keepmoat as a developer - 5/5
We did a lot of reading into the developer. No red flags whatsoever. Coming from someone that has been working all over different construction sites (both as a tradesman and a manager) in the last 15 years, I can say that their build quality & methods used are superior to what has been and is currently a standard in the Capital.

2. The sales team - 5/5
90% of our home buying experience has been guided by Susan Harford. Compliments not only on her professionalism but the personal and friendly manners!
The other 10% we had the assistance of Barbara Draper. Compliments to her assistance as well! Although we haven't met in person and had limited correspondence she was always up to speed and actioning all ongoing items.
The above description left with us the strong impression of a coordinated team that is indeed there to support and is fully up to date with the clients progression and needs.
Big thanks to all the other team members in the background!

3. Keepmoat recommended Mortgage broker & Conveyancer - 5/5
Mortgage Broker - Allegro Mortgages with Dean Jacobs. While we had our own mortgage advisor, the communication with Dean was so efficient, his response time so quick and his overall knowledge and attention to detail so strong that I recommended him to my brother who is also buying a property at the Fairlands Gate Stevenage development.
Conveyancer - 5/5
Key Conveyancing with Beth Artemiou as our Case Handler and Sindre Macyte as our Property Administrator. First time experience dealing with a Conveyancer but you only hear about delays and issues. No such thing here. The Key Conveyancing team were (and still are as we are in the process of registering our property with HM Land Registry) quick, efficient and always on the other side of the phone for us. Due to their efficiency with us, they are now used by my brother for his Fairlands Gate property purchase.

4. The site team - 5/5
This one being extremely important due to the fact that there are still 20odd plots under development near us.
The man at the helm being Owen Martin Assistant Site Manager - From the pre-moving week where a couple of snags had to be addressed to this day with answering my ongoing questions about the property we have felt his attention, support and professionalism! He executed the Demo tour for us in a very competent manner which speaks volumes in terms of his overall knowledge of the finished product. Albeit following the Completion of the purchase we are to be handled by the "Customer Care Team" Owen still finds time to pay us personal attention during his busy working day. Complements and praises!
Street used for site traffic is being regularly cleaned by a specialised vehicle few (maybe 5 or more) times a day.
The Traffic Marshal Anthony is extremely friendly and respectful to our privacy. No tradesman cars/vans allowed to park on our parking spots, deliveries to our doorstep are guided when needed and he even offers an assistance with disposal of extra rubbish generated from our moving in which is just so handy!
Overall the whole site team is respectful and very professional.

5. After completion "Customer Care Team" - to be reviewed at a later date.
We are due to see a team representative tomorrow 13/02/26. Can say that they were quick to contact us and arrange a post moving in visit which is great to begin with!

6. The House itself - 5/5
As mentioned build quality is immaculate in my opinion. Everything feels extremely premium especially coming from London. The kitchen fitting and functionality, the extract ventilation that nullifies all internal condensation, the solar panels, gas heating, 92 energy efficiency rating and the amazing sound insulation are all things one would expect when moving into a new built property.

Overall our experience seems too good to be true but it has indeed been one. As customers we reacted promptly to everything that was required of us and in return were met with the same efficient service!

Many thanks,

Yordan Marinov & Maria-Magdalena Marinova

Michelle was so great - super helpful & responsive! We had a great experience from the viewing to completion. Even when there was some unknowns and delays, she kept us posted every few days and was always available.

Kat and Dan were great arrived when they said they would. Really nice and polite. Even did a extra job i found a few days ago .

Martyn and Michelle were exceptionally detailed in explaining the process and very reassuring.

I got a lot of offers when i bought my first home with Keepmoat. Perfect for a good start. And supportive sales staff made my journey to new home easier.

Really recommended. Great costumer care before and after. Really enjoyed working with Pauline. So helpful and cheerful person. Made all process easy and less stressful.

Dan went above beyond in helping us today. He was super polite and explained all when questions were asked. He also took his time to clean up after and ensured we were satisfied with its any issue raised. Thanks Dan from keep moat

I bought a home in Thurnscoe and I needed some snagging done. It was done by Daniel Cuban. I was happy with his help.

Great comminication and customer service from Shona, who arranged for a technician, Jamie, to come out and sort a few minor issues with our property (issues that are expected with a newbuild). Jamie was also brilliant, friendly and professional, and sorted everything to a very high standard ☺️

Thank you very much to Joel at Hornsea for all his help at our recent viewings at the show homes. Super house shapes and sizes. My daughter and I very much appreciated his local knowledge, kindness, humour and patience.

A BIG thank you to Emily at Salkeld Meadows, Bridlington from my daughter and myself for all her brilliant, kind, patient help. It was very much appreciated. Lovely development and house shapes/sizes.

Oliver was very helpful. He was patient and careful fixed the issues neatly.

Oliver Morson did a good job fabricating and fitting cabinet door

Jason & Gareth did a great job replacing our doors. Very friendly and even tidied up after themselves!

Excellent service by Oliver. He was professional, polite, clearly knowledgeable and paid attention to detail. All round great guy.