Keepmoat Avis 4 856

It seems as though Senior Keepmoat employees can’t respond to enquiries once you’re out of your warranty period. I’ve sent over 4 texts to Tony who works for Keepmoat in South Yorkshire on the Willow Heights development the earliest dating December up to current date. As serious as my concern was, there was no follow through on a promise to supply me with paperwork outlining the regulations linked to my enquiry. Customer service at the very bottom of your priorities Tony?

Hi, I just wanted to say that I had Jay and Gareth come out to do some touch-ups, and they were both incredibly kind, polite, and helpful. They went through every rug I had asked for and really went above and beyond. I really appreciate the great service!

Cat the decorator and all round handy girl has been amazing sorting some snags out for me. Does a brilliant job and proud of her work.

And she is brilliant with customers and I do hope she does get recognised by the Keepmoat team! Pastures Grange

Cat has come multiple times to sort out small unfinished tasks, and she did an excellent job every time. She was extremely friendly, on time, efficient, and knew exactly what needed to be done. The work was completed quickly and without any issues. I’m very pleased with the results and would highly recommend her!

Linda the sales person at Milwood Development in Kilbirnie has been very great and exceptional. She made our process very easy and straightforward and really kept us up to date with even the tiniest of details. So far so good I have no complaints and I’m hoping it remains so..

James did a great job of solving the snagging issues I'd logged with Steve. He has completed the jobs with care and attention and even done some other little bits that had popped up since logging the initial jobs. Thank you so much!

James was polite, friendly, professional and efficient. He quickly fixed the problem with the bath panel.

I would like to say a big thank you to Purvinder and Tia from the Gedling team that have supported me throughout the process of my move! What amazing people, really helpful and supportive throughout the whole process. They made it really easy to access the home for measurements and was always available to answer my questions, purvinder especially supported my emotionally anxieties as a first time buyer and single mum! Would highly recommend

The person who came to sort the issues with my house, Andrejus Negatinas, went above and beyond. I pointed out some cracks in the skirting board and the that my bath had come away from the sealent. He happily soeted the issues plus did sorted some ither cracks in the ceiling and walls as well that I did not expect him to cover. He was friendly and made a great job of the repairs. Would happily recommen

Great communication, great service, job well done

Keepmoat are great at customer care keeping in touch with progressing works. Operatives are courteous and respectful. Works are always completed on time and details explained.

Excellent Developer; Great builder; and amazing people.

Right from the first day I went for enquiry in July 2025; I saw genuineness, professionalism and dedication for customer satisfaction.

I got my home within 6months from the time of reservation. Everything went smoothly; there was no delay.

The legal process and conveyancing solicitor, Donna; the mortgage advisers; Neil and the entire keepmoat customer service team were amazing 🤩.

Leigh has been a great support in this journey; she is a great instrument to the Keepmoat estate developer and a great inspiration to the customers. I really appreciate your support and follow up from the beginning of this journey till I got my keys. I saw your selfless service; I saw your dedication; I saw your encouragement; you were always there throughout the entire process. Leigh, you were amazing 🤩.

Scouts; thank you very much for your immense support; I appreciate all your time in explaining everything to me from the scratch. The offered wardrobe was great 👍; and you made it happen. You are a great site manager. God bless you.

The property beat my imagination; very spacious, beautiful and great 😊 rooms, kitchen and garden.

Yes, I agree that there were some snags and defects but I am happy with the level of response I am receiving so far from after sales team, Diane to resolve the issues. Thank you very much 🙏.

Presently, I don’t have any concerns.

We have lived on our development for two years. The grounds have not been maintained properly over the time we have been here, (rose bushes that were planted have not been cared for and have died or become overgrown with weeds, protective plastic tubing has broken and blown all over the landscape creating unsightly mess). Nobody has visited to care for any of it, other than someone mowing the grass over summer. This week some men have attended in a work van, to put mulch on the ground around the rose bushes, but they haven't engaged in any care for the plants. My home office faces where they are parked and I have observed the following pattern over the last week:
Arrive around 10am.
Sit in van until 10.45-11am on their phones.
Work on the grounds until 12pm
Sit in van on their phones until 2pm
Do a bit more work (blasting out loud music from a radio right outside the houses), leave at 3pm.

This whole experience is giving us the impression that Keepmoat don't really care about the customers who have spent so much money investing in these homes. There is a slightly older development by a different developer next to ours, and the grounds are maintained beautifully, but the further you get into the Keepmoat development, the more unkempt and untidy it begins to appear. This doesn't line up with the image we were sold when we bought our home. We have liaised multiple times with the customer service team for our site who send disinterested and careless replies that evade and deflect our questions.

I had Gareth visit me today to do some painting and fill in a few gaps. He was polite and a lovely person. He took his time with the job and left everything clean and tidy, with no mess at all. I would highly recommend Gareth.

However, I am still waiting for the care team to complete the remaining pending jobs, which has been taking months.

We recently moved into our Keepmoat home and have been reasonably happy with the layout and build quality. However, the real standout has been the aftercare. New builds always have minor snags, but Oli and his team have been incredible. He is always available to help and fix any issues immediately, which has helped us feel settled sooner rather than later — thank you, Oli!

approachable sales team

Gemma such a lovely soul
Been very supportive and well experienced

Honestly and prompt feedbacks

We recently bought a new home from Keepmoat Homes and would like to say a big thank you to Dan, who came to resolve some snagging issues. He works extremely hard and did an excellent job. He went above and beyond what was expected, paying attention to every small detail and completing everything with great care- as if it were his own home.

Dan is very kind, helpful, and truly dedicated to making homeowners happy. We feel lucky that he was assigned to our house. Thank you, Dan, for your outstanding work!

Brilliant, fixed everything that needed fixing