Keepmoat Avis 4 857

We are currently in the process of buying our first home with keepmoat. We are based in hartlepool and our sales person is Loraine Noel! she’s absolutely brilliant, weekly phone calls and updates. I couldn’t ask for more

Admin and welcome meeting have gone well. So far so good

Its been 6 months since ive moved into Chateau Mews, and i waited purposely before taking pen to paper because i wanted to make sure i had enough experience to give a accurate review.

I was fully aware being one on the early movers on to the site it would have small challenges that are expected when moving onto a live building site. However, the different contractors and Keepmoat team have been nothing but accommodating and respectful.

Michelle in the sales office took over my personal sales process a little later down the line than my initial enquiry which from pervious life experience could of proved a slight challenge. However Michelle has been nothing but helpful and informative, doing what she said she would do, when she said she was going to do it. Nothing has been to much!

I would fully recommend Michelle and Keepmoat after my experience

Thanks guys

Jack

Gareth has attended to fix various snagging issues at my property twice now and he is amazing. He was is professional, polite and did a fantastic job fixing the issues to a high standard. Thank you so so much !

Andrejus Negatinas fixed my washing machine smell I’ve had for many years and he also fixed my freezer door too excellent worker, professional.

Andrejus Negatinas from keepmoat attended today 06/02/26 and he had actually come looking for stairs shrinking issues but instead he fixed a slightly wobbly stairs handrails,paint work,filling gaps and made it look like new also touched paint on wall for a neat look, He was very professional and tried to help as much as he can. Wasnt doing his job in a sloppy way but with right steps and to near perfection.
Truely appreciated.

Jude Ibeh was absolutely fantastic. Very friendly and professional service. He got the job done beautifully!

Gareth has been a blessing, we were going back and forth for almost a month, and he cleaned it up all under an hour!

Oliver Morton has just been to my property to sort out the seal around the patio door as we were experiencing a draft. He was extremely friendly, thorough and has spent the last 2 hours in the snow and wind sorting out the seal inside and outside the patio. I really appreciate the time he has spent at my property, friendly manner and work ethic. He is a credit to Keep Moat. Thank you, Oliver ☺️

Jude Ibeh carried out the maintenance work, and the quality of his work was excellent.

Oliver Morson who is a Keepmoat customer technician is very professional and excellent. He is very good on what he is doing, he knows how to sort out issues especially in dealing our problem with floor board. Well done Oliver and keep up the good work in Keepmoat.

Beautiful with good customer care service

I would like to express my sincere appreciation for Andrejus Negatinas, who attended my property today at Plot 730.

Andrejus replaced the panel under the bathroom unit and applied the sealant to the floor area around the basin. After he had completed the sealing, I cleaned the floor and accidentally removed part of the newly applied sealant. Despite this, Andrejus was extremely patient and kindly re-applied the sealant again without any hesitation.

He also ensured the area was thoroughly cleaned after completing the works, which I greatly appreciated. In addition, he kindly fixed the front door latch, which had been coming loose repeatedly, even though this was outside the original scope of work. He also re-sealed the ground floor WC neatly.

Andrejus’ workmanship is of a very high standard, and his attitude was professional, patient, and genuinely helpful throughout. It is clear that he takes great pride in his work, and his attention to detail truly stood out.

Please pass on my thanks to him — he is a real credit to the team.

Andreas has been helpful throughout the whole experience, as well as fixing the problems and attending the recommended repairs. He’s also educated us on the problem and the root cause which helps us identify any issues in the future earlier. He made sure to keep us informed on the work he’s done throughout the fixes.

House is good quality and good value in a great location, very few snags. We were treated in a very friendly, fair and professional manner throughout the buying process and overall are very happy.

I bought a freehold property from Keepmoat in good faith. What I (and many others on our estate) later discovered is that this is effectively a “fake freehold” arrangement — where homeowners are locked into permanent private estate charges with little transparency, no meaningful control, and no easy route to challenge costs.

Over the past 18–24 months, residents have had to fight simply to obtain basic information: how charges are calculated, what work is actually carried out, who owns the land, and whether council adoption was ever genuinely explored. Responses have been slow, inconsistent, and often contradictory. Meetings have taken place only after sustained pressure, and even then, clear answers have been avoided.

The most concerning part is the private management model imposed by default. Homeowners are told this arrangement is “standard practice”, yet it results in thousands of pounds extracted from ordinary families over time for minimal visible maintenance — with no democratic oversight and no access to the protections leaseholders at least have.

Prospective buyers should understand this clearly:

You may be buying a freehold house without freehold freedoms.

You may be tied indefinitely to a managing agent you didn’t choose.

Challenging charges or seeking alternatives can be exhausting and one-sided.

Once you’ve completed, your leverage is extremely limited.

If I had understood the long-term implications at the point of purchase, I would have thought very carefully before proceeding.

I strongly advise anyone considering a Keepmoat property to ask hard questions in writing before buying:

Who owns the land long-term?

Can the council realistically adopt it?

Are estate charges capped?

What rights do freeholders actually have if things go wrong?

Learn from our experience — because once you’re in, it’s very difficult to get out.

Its only a matter of time before selling fake freeholds catches up with them. Zero customer service. Worst company I've ever dealt with.

Jude Ibeh came to do paint work , did very well .
Very talented, nice man

Jude was a great guy. Very composed and diligent. Paid attention to everything that needed to be done. He explained how it would be carried out to me before he commenced the job. He took his time to correct all the initial uncompleted task that was done by the previous technician. He is very professional in his approach. He cleaned up after he finished. I will rate his customer service 5 🌟.