This company doesn't need customers! I recently opened an account with Ken Howells. They have now sent me an email wanting to know far too much confidential information as part of their getting to kn... Voir plus
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terrible site. email response times are terrible promotions are terrible. game selection is terrible. no live chat. one of the bottom of the barrel sites.
L'entreprise a répondu
Really quick withdrawal like it’s instant with no hassle. One thing is though eveytime I deposited I had to re enter my details as it kept saying there was an error, other than that class.
L'entreprise a répondu
Ken Howells have excellent offers and promotions. They offer competitive odds and have an army of sports they bet on. They also have safe gambling tools to help you play responsibly and still have fu... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ken Howells is a family-owned, fully regulated UK bookmaker established in 1963. Built on trust, service and integrity, we combine traditional values with a modern betting experience. Our online Ken Howells platform, offers a fully featured sportsbook and premium casino experience, covering a wide range of sports and gaming options, supported by knowledgeable staff and a customer-first approach. While continuing our roots with a traditional betting shop in Ammanford and on-course presence at major race meetings, Ken Howells has grown into one of the UK’s most respected independent bookmakers, known for reliability, service and reputation.
Coordonnées de contact
65 Wind Street, SA18 3DT, Ammanford, Etats-Unis
- support@kenhowells.com
- www.kenhowells.com
2,7
Bas
22 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
terrible site
terrible site. email response times are terrible promotions are terrible. game selection is terrible. no live chat.
one of the bottom of the barrel sites.
3 juillet 2026
Avis spontané
Réponse de KenHowells.com
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We appreciate your comments regarding our response times, promotions, game selection and live chat, and we'll take them on board as we continue to review and improve our service.
This company doesn't need customers
This company doesn't need customers! I recently opened an account with Ken Howells.
They have now sent me an email wanting to know far too much confidential information as part of their getting to know your customer. Gone are the days when you could have a bet without the bookie wanting to know your complete financial status. I have closed my account with them and will stick with going to the betting shop where they are happy to treat me as a customer.
2 juillet 2026
Avis spontané
Réponse de KenHowells.com
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
We understand that requests for personal and financial information can feel intrusive. However, as a licensed betting operator, we are required to carry out customer due diligence and affordability checks in certain circumstances to comply with regulatory requirements. These checks are designed to help keep gambling safe and ensure we meet our legal obligations—they are not intended to inconvenience our customers.
We wish you all the best for the future.
Very good site
29 juin 2026
Avis spontané
Réponse de KenHowells.com
Hi,
Thank you for your kind review! We're delighted to hear you had a great experience with our site. We appreciate your support and look forward to welcoming you back again soon.
Kind Regards,
Ken Howells
Réponse de KenHowells.com
We're sorry to hear you didn't enjoy your experience. We appreciate your feedback and are always working to improve our casino for all players.
Really quick withdrawal like it’s…
Really quick withdrawal like it’s instant with no hassle. One thing is though eveytime I deposited I had to re enter my details as it kept saying there was an error, other than that class.
21 juin 2026
Avis spontané
Réponse de KenHowells.com
Thank you for taking the time to leave us a review! We're delighted to hear you were happy with our fast withdrawals and hassle-free experience.
We also appreciate you pointing out the issue you experienced when making deposits. That's certainly not the experience we want our customers to have, and we'll pass your feedback on to our technical team so they can investigate and improve the process.
Thanks again for your support, and we look forward to seeing you back soon. Good luck!
Absolutely brilliant experience with Ken Howells
Absolutely brilliant experience with Ken Howells, fastest withdrawals I have experienced with any online bookies, has the best price guaranteed and their Casino has all my favorite games.
18 juin 2026
Avis spontané
Réponse de KenHowells.com
Hi,
Thank you for your wonderful review. We're happy to hear you've had such a brilliant experience with Ken Howells.
It's fantastic to know that you've enjoyed our fast withdrawals, competitive Best Price Guaranteed offering, and our wide selection of casino games. We work hard to provide the best possible experience for our customers, so it's incredibly rewarding to receive feedback like yours.
Kind Regards,
Ken Howells.
Absolutely fantastic casino
Absolutely fantastic casino, good choice of games, quick verification and good payout from the games (RTP) Withdrawals are processed immediately. One of the best sites I have used
15 juin 2026
Avis spontané
Réponse de KenHowells.com
Hi,
Thank you so much for your fantastic review! We're delighted to hear that you've had such a positive experience with us. It's great to know that you enjoyed our game selection and found the verification process quick and straightforward
Thank you for choosing us, and we look forward to continuing to deliver one of the best casino experiences for you.
Kind Regards,
Ken Howells.
Ken Howells have excellent offers and…
Ken Howells have excellent offers and promotions. They offer competitive odds and have an army of sports they bet on. They also have safe gambling tools to help you play responsibly and still have fun.
I highly recommend Ken Howells
6 juin 2026
Avis spontané
Réponse de KenHowells.com
Thank you for your review and for recommending us. We truly appreciate your support and are glad you’re enjoying what we offer. We look forward to continuing to provide you with a great betting experience.
Terrible the reviews were right
Joined the site, verified, deposited and then my access was restricted before I even placed a bet? Weird bunch since they have my £500 and no explanation to why this was done?
27 mai 2026
Avis spontané
Réponse de KenHowells.com
Thank you for your feedback. We're sorry your experience has been disappointing. We understand your frustration and appreciate you sharing your concerns. Your comments have been noted and will be taken into consideration as we continue to review and improve our service.
Do not use
Do not use. Deposited money and was logged out of my account and blocked from my account. I’ve seen some poor bookmakers over the years but this one tops them all.
14 mai 2026
Avis spontané
Réponse de KenHowells.com
We’re sorry to hear you feel this way.
For security and regulatory reasons, accounts may be temporarily restricted or closed following routine checks or activity reviews. These measures are in place to protect customers and ensure compliance with our terms and responsible gambling obligations.
If your account has been affected, our support team can review this further for you directly and provide clarification where possible.
We appreciate your feedback.
Great company and would recommend to…
Great company and would recommend to friends and family!
11 mai 2026
Avis spontané
Réponse de KenHowells.com
Thank you for your kind review!
We really appreciate your support and are delighted to hear you’ve had a positive experience with us. Thank you for recommending us to your friends and family — it means a lot to the team.
We wish you continued good luck and enjoyment on the site!
Ken don’t like a promo Howells
After receiving no promotions in my first week of being a customer I asked for a free bet even maybe £5 (considering id deposited about £6/700) and they closed my account hahahaha. Absolute fraud artists
10 mai 2026
Avis spontané
Réponse de KenHowells.com
We’re sorry to hear you feel this way.
Promotions and free bets are offered at our discretion and are not guaranteed for all customers. Eligibility for promotions is determined through a range of factors linked to account activity and internal promotional criteria.
Account decisions are also made in line with our terms, policies, and responsible gambling procedures.
We strongly reject any suggestion that our platform is fraudulent and remain committed to providing a fair and regulated service to all players.
Wish I could put zero stars this site…
Wish I could put zero stars this site is a joke nothink but thief’s !! Do not play on this site they will rob you!! Slots spin an spin without any chance of gettin a bonus round it’s the worst site I’ve ever signed up to in my life ! Absolute vile!!! Does anyone no how you can get these investigated ??
5 mai 2026
Avis spontané
Réponse de KenHowells.com
Hi,
We’re sorry to hear that you feel this way about your experience.
We take customer feedback seriously, however we strongly reject claims that our platform is dishonest or unfair. All games on our site operate using regulated and independently tested software.
We also have a zero-tolerance policy towards abusive or threatening behaviour directed at our staff, and we reserve the right to restrict or close accounts where necessary in line with our terms and conditions.
We wish you all the best moving forward.
Very pleasant experience with Ken…
Very pleasant experience with Ken Howells for the past half a year that I have been using them. The bonus rewards are very much standardized as with most online bookies, but the withdrawals hit my bank account much faster then the average bookie.
28 avril 2026
Avis spontané
Réponse de KenHowells.com
Hi,
We're really pleased to hear you've had such a pleasant experience with us since joining.
It’s great to hear you are happy with the withdrawal speed on your account, we know how important that is, and that you’ve been enjoying the overall service.
We appreciate your support and look forward to continuing to provide you with a great experience!
Kind Regards,
Ken Howells.
Closed my account for no reason
Received an email with the following :
"Following a review of your account, we’ve identified activity that is not consistent with our policies. As a result, your account has been permanently closed.
This decision is final and will not be subject to further correspondence or review."
No explanation, no policies that I "supposedly" broke, no chance to make amends for god knows what I was "supposed" to have done, and no option to repeal. I did absolutely nothing wrong. I only made a few bets on the site. Stupid and pathetic.
** Responding to the reply below - The reason you have stated means nothing and doesn't explain anything. You ban who you want but unless they are losing money on your site. Predatory behaviour.
27 avril 2026
Avis spontané
Réponse de KenHowells.com
Hi,
Thank you for taking the time to write your review, we would like the opportunity to clarify why your account was closed.
Account closures are never taken lightly and are carried out in line with our terms, conditions, and regulatory obligations. These decisions are based on a range of factors related to account activity and compliance requirements, rather than the outcome of bets placed.
We hope this clears any confusion.
Kind Regards,
Ken Howells.
Account closed after three weeks or so
Account closed after three weeks or so for one apparent reason: I was winning.
I received a generic message claiming my activity wasn’t “consistent with policies,” but no actual explanation or evidence was provided. Just a vague excuse.
This feels like a bookmaker that’s happy to take your money but quick to shut you down the moment you win.
No transparency, no accountability. I would not recommend. It’s very simple, if you win your out. Losers only need apply. I’m 76 and spend my time studying tennis but I’m not the punter they want. If my stakes were too high just cut it down not just close an account.
26 avril 2026
Avis spontané
Réponse de KenHowells.com
Hi,
Thank you for taking the time to write your review, we would like the opportunity to clarify why your account was closed.
Account reviews and any subsequent restrictions or closures are carried out in line with our regulatory obligations and internal policies. These decisions are not based on whether a customer is winning, but rather on a range of factors relating to account activity and compliance requirements.
We hope this clears any confusion.
Kind Regards,
Ken Howells.
Never responsible for app malfunctions
Happy with site but when their site malfunctions they take zero responsibility which is always at the detriment of customers.
Had a problem depositing, sanctioned by my bank only to find page on their site to confirm by button had been removed below the viewing window so unable to place bet. You know the outcome when these things it usually wins and costs you . It did significantly. Although added to my deposit limits they never received notification of it. How ? Asked someone in authority to call me 5-7 days was the reply. What action could I take but to close the account! Shame cos I liked KH
26 avril 2026
Avis spontané
Haha this site is absolute dogshit
Haha this site is absolute dogshit. Play at your peril
10 avril 2026
Avis spontané
Réponse de KenHowells.com
Hello,
We’re sorry to hear that you feel this way about your experience.
While we’re unable to comment on any account-specific details in a public forum, we take all feedback seriously and are always working to improve our services.
If gambling is no longer enjoyable, we would strongly encourage the use of the safer gambling tools available within your account, such as deposit limits, time-outs, and self-exclusion. In addition, there are a number of independent organisations that can provide free, confidential support and advice:
• GamCare – www.gamcare.org.uk | Helpline: 0808 8020 133
• BeGambleAware – www.begambleaware.org
• Gamblers Anonymous – www.gamblersanonymous.org.uk
• GAMSTOP – www.gamstop.co.uk (UK self-exclusion scheme)
If you would like us to review your experience further, please feel free to contact our Customer Support team directly so we can assist you in more detail.
Kind regards,
Ken Howells Team
Réponse de KenHowells.com
Hello,
We’re sorry to hear that you feel this way about your experience. We take all feedback seriously and aim to provide a fair and transparent service to all of our customers.
We can see that your account is no longer active; however, if you would like us to review any concerns or provide further clarification, please feel free to contact our Customer Support team, who will be happy to assist.
Your feedback is important to us, and we will continue to use it to improve our service.
Kind regards,
KH
Scam stole my deposit and blocked login
This website is a SCAM. I opened an account. Deposited 200.00. After deposit I was immediately logged out. No explanation. Emailed without response. Im now having to report the site as fraudulent. AVOID
9 mars 2026
Avis spontané
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