They sent me a defective product. The return process was extremely difficult, to the point that I couldn't even return the defective item they sent. I just realized they've also been charging me a hi... Voir plus
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They will not honor their coupon codes. Spent 40 minutes with customer service. They offered me a $100 off coupon code AND free shipping. They said it would be in my email. Never showed. I call them t... Voir plus
Be very careful when you order from this company they charge you $11 to return items if they do not fit and if you do not want a gift card in place of your purchase! It was my first time dealing with... Voir plus
Bought shoes from these guys ..they were worn for 3 months and fell apart ..worn indoors only ...called them and they wouldn't let me get a replacement or any kind of discount or credit towards any fu... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour hommes
- Magasin de vêtements
- Magasin de vêtements grandes tailles
- Magasin de sous-vêtements
- Magasin de vêtements pour femmes
Informations provenant de diverses sources externes
Specializing in mens big and tall clothing for over half a century, we carry sizes L-9XL, waist sizes 36-80, and wide and extra wide shoe sizes 8-16.
Coordonnées de contact
South Mesa Hills Drive 500, 79912, El Paso, Etats-Unis
- www.kingsizedirect.com
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2x the normal size, shipping and return ripoff
Sizes are much larger and not only do they not refund shipping, but they charge you an extra $10.99 to send the product back. Total ripoff
To clarify, the size was not close to DXL, Dillards or other big and Tall stores. I ordered 2xlt linen pants and they were almost 2 sizes bigger and longer. Horrible experience. Never using them again. Complete rip off.
Sent to wrong address, won't admit mistake.
I went online to purchase a shirt. They sent it to an address that is not in my shipping addresses, though I once lived there. They insist I made the mistake, but I can tell I didn't since nothing is correctly capitalized. They refuse to admit they made any sort of error and claim it's all my fault.
I really wish I would have read these…
I really wish I would have read these reviews before I ordered from them. It appears that I've had the same issues as everybody else. Their products are overpriced. They don't hold together well and I tried to get $47 that they owe me, but they came app with excuse after excuse why they couldn't give it to me decided to go elsewhere.
Horrendous service
The package I paid for expedited shipping on was delivered to the wrong address and is no longer where the delivery photo indicated. I called for support in getting it delivered to the correct address but was told I would have to wait a week to have a affidavit posted to me which I will need to mail back to receive a refund. I was ready to be a loyal customer but no more
They work with Clarus Commerce to steal money
They work in tandem with online scammers. Do not buy or give them any information. Company is an online preditor. SCAM! If you ever see a charge from them, I know you didn't sign up for anything much like myself. Just call your bank and dispute the charge then cancel and get a new card. These people will not stop charging it. If you're reading this, write a review saying the same. There are class action lawsuits against them. Only solidifying that they are scammers stealing folks money. Scumbags.
Membership.
I bought king size before through Amazon but this time I bought right from king size it was a flannel shirt and it was marked down and it was a good deal for my size so I bought it. Then I see this thing sign up for a membership and you could get free shipping on this order. Not only did I not get free shipping but got charged a $1.99 for the membership so I had to go through that bullshit and get that canceled.
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY! JUST STAY AWAY! WHY CAN'T I GIVE A -5 STARTS? AND THEY USE FED EX GROUND ! MY HOODIE WAS ORDERED 2 WEEKS AGO! BEEN FLOATING AROUND ON FED EX GROUND FOR A WEEK! CAN'T REORDER OR CANCEL FOR TWENTY DAYS! ELON MUSK NEEDS TO CLOSE THIS SORRY A$$ COMPANY DOWN! DON'T DO IT! DON'T ORDER FROM THEM! YOU W I L L BE SORRY!!!!!!!!!
Save your money and frustrations
I would highly suggest NOT ordering from this company. Returns and exchanges are a nightmare. They charged me three times the original price when I tried to exchange a sweater for a different size. ($39.99 was the sale proce and I was charged $112 for the new size as an exchange. I called customer service and was told I have to wait until the new sweater was delivered. Then I had to call back to get the price adjustment. At that pount they kept a “processing fee” for the adjustment that was their fault anyway. Then when I sent back the original item I had to pay another $10 “processing fee” for that to be refunded to my original form of payment. They did however offer a store credit in the full amount but I have ZERO intentions to ever order from them or any of their affiliates. STAY AWAY!!
Didn't ship my order, Immediately put it in "Collections"
I ordered a jacket in January as I am going on a trip and live in one of the outer US States and I needed time for it to arrive. Come February 18th I was told it was supposed to arrive. I go ahead and email them and one of their "lovely" customer service representatives responded that they put my order in Collections, and I'd have to call a 1-800 number (which is not theirs' by the way) to receive it. This website is a total scam, they "mark down" their prices only to jack up shipping costs and then not even ship it to you. Do not buy from this company.
Atrocious shipping times
Atrocious shipping times. Takes forever and a day to get your merchandise. I’m done with this substandard company
Website made me purchase before seeing…
Website made me purchase before seeing shipping charges. Then would not let me cancel order. Worst customer experience I have ever experienced! Would give a zero rating if the option was available!
They automatically signed me up for…
They automatically signed me up for some kind of rewards program I don't need and didn't want. A $20 shirt ended up costing me $100 my the time I noticed the payment coming out of my checking. My fault for not being more vigilant. I will never do business with them again. Also poor quality clothing.
I returned an item because it was…
I returned an item because it was defective. They sent a gift card, but it didn't even cover the cost of the item, let alone the price of shipping the replacement. I don't recommend this company.
In Stock but on Back Order?!
Their item will list "Hurry, X number of Items still in stock!" Then when you order, you get told it's back ordered and you will receive the item in 5 months. That is NOT an exaggeration either. Actually said 5 months from when the order was placed.
This happened to me twice now. I won't buy from them again.
A FREAKING JOKE…
Extremely high prices. Will not correct any order error issues incurred by THEM!! 60 day return/ refund policy is a joke. Said the $7.49 gift charge was for hemming and they still weren’t hemmed. Lol. Reported to the BBB and they still lied. F yall!! Save your money and buy from Amazon. No need to redact or post my comment… the 94% <1 star rating speaks for itself. LMFAO!! I guess trump got to yall years ago!!
Poor experience with Kingsize
They're shipping and return shipping costs are outrageous. They are not reasonable and not fair I will not do business with them again. I spent $60 in that $30 back after what they sent was such poor quality I couldn't take it. Cheap poorly stitched wrong color t-shirts. Shame on KingSized
DECEPTION OF QUALITY FOR MY HARD EARNED MONEY
I purchased a leather coat and several sweat suits and t-shirts so I can be PREPARED for the WINTER. UNFORTUNATELY, I went to a funeral today and I put the COAT on for the FIRST TIME🤨Not only did I come home DISAPPOINTED💔 after someone pointed out to me HEY, your jackets PEELING. That was VERY EMBARRASSING ✅✅✅ BECAUSE I didn't care that it was peeling. I CARED ABOUT PRESENTATION at the funeral and DRESSING DECENT but I didn't want to look like I DID NOT APPLY MYSELF RESPECTFULLY TO ATTEND THIS SACRED EVENT. I wanted to just be RESPECTFUL and DRESS ACCORDINGLY. When I reached out to KING SIZE to express to them how I was feeling as a customer NOT because, I WANTED money back or ANYTHING switched or return NOTHING. I was met with a representative at the CUSTOMER RESOLUTIONS by the name of Linda Who WAS VERY INAPPROPRIATE in trying to have compassion towards what I was trying to SAY and EXPRESS. She kept cutting me off and telling me unfortunately there's only 60 days and you had time to return it and there's nothing we can do. IN REITERATING MYSELF I WASN'T CALLING TO REFUND OR RETURN ANYTHING. I WAS EXPRESSING MY UNSATISFACTION WITH REGARD TO THE QUALITY OF THE LEATHER COAT THAT WAS PURCHASED AT THE END OF SUMMER... SO THAT I CAN BE PREPARED FOR WINTER. SHE DIDN'T SEEM TO GRASP THE IDEA THAT THERE'S A (CUSTOMER CALLING) WITH THAT TYPE OF CONCERN SHE ZEROED IN ON NO REFUND NOTHING I CAN DO ABOUT IT.
🤔🗯️GOT IT ❗[✓ ]
I DIDN'T CARE ABOUT THE REFUND. I DON'T CARE ABOUT THE MONEY.
I'M NOT BIG BY MISTAKE. I'M BIG BY CHOICE AND THAT GOES WITHOUT SAYING DEEP POCKETS IN THIS FAMILY & NOW I KNOW THAT ( KING SIZE ) DOESN'T HAVE THE BEST INTEREST OF ME AS A CUSTOMER & THEY DON'T APPRECIATE MY BUSINESS.
THANK YOU SO MUCH LINDA IN EL PASO TEXAS FOR EXPRESSING THE IGNORANCE AT A LEVEL THAT IS UNEXCUSABLE CUSTOMER SERVICE WHEN DEALING WITH CUSTOMERS IS ALL ABOUT ONE THING 💯%THE CUSTOMER.... I CALLED IN GOOD FAITH AND YOU LISTEN IN GOOD FAITH, [PROCESS] THEN, COME TO AN AGREEMENT EVEN IF YOU DON'T WANT TO GIVE SOMEONE MONEY BACK. THAT'S FINE. IT'S YOUR BUSINESS, YOU WANT TO KEEP THE MONEY KEEP THE MONEY.🤔🗯️✅ BUT HAVE THE COMPASSION THE DECENCY & THE RESPECT TO LISTEN.
SO YOU CAN PROCESS THE VERY NEXT THING TO COME OUT OF YOUR MOUTH. TOO BE SOMETHING ALONG THE LINES OF{ WE WILL TRY TO DO BETTER NEXT TIME} AND {WHAT CAN WE DO TO KEEP YOUR BUSINESS MY APOLOGIES AND THANK YOU FOR BEING A LOYAL CUSTOMER} OR A FIRST-TIME CUSTOMER..
LIKE IN THIS CASE I AM. CORRECTION I WAS. I DIDN'T CALL THE 1-800 NUMBER TODAY TO BE DISRESPECTED OR UNDERMINED AND I CERTAINLY DIDN'T CALL TO HEAR ABOUT YOUR 60 DAY POLICY'S WHAT IN FACT I DID CALL ABOUT WAS TO (EXPRESS MYSELF) IN A KIND AND CONSIDERATE RESPECTFUL MANNER AND I DIDN'T GET RECIPROCATION FROM YOU LINDA.
ACCORDINGLY I WILL SEVER MY TIES AND THE PEOPLE THAT I RECOMMEND JUST THIS WEEK TO YOU""FROM THE Lehigh Valley Pennsylvania
I WILL MAKE SURE THAT THEY KNOW NOT TO DO BUSINESS WITH YOU.
THANK YOU LINDA. THANK YOU SO MUCH FOR BRINGING MY AWARENESS UP.
Customer Service Department
Customer Service Department
King Size
P.O. Box 650972
Dallas, TX 75265-0972
Subject: Complaint Regarding Unreasonable Return Charges
Dear Customer Service,
I am writing to express my disappointment regarding the return charges applied to my recent purchase from King Size. I purchased an item for $87.95 that unfortunately did not fit as expected. I promptly returned the item in accordance with your return policy, only to discover that I was charged $33.75 for the return.
I find this charge excessive and unreasonable, considering the cost of the original item and the fact that I followed your return instructions. While I understand that return fees may be part of your policy, the amount charged seems disproportionate and does not align with customer-friendly practices.
I value King Size products and have been a loyal customer, but this experience has left me feeling frustrated and dissatisfied. I kindly request a review of this charge and a refund of the return fee, or at least a partial adjustment. I believe this resolution would reflect King Size commitment to customer satisfaction.
Please let me know how this issue can be resolved.
Thank you for your attention to this matter. I look forward to hearing from you.
Delivery Cost is cost prohibitive
The delivery cost for a couple of shirt and shorts was $40.00. They’ve turned their delivery fees into a profit center. I canceled my order.
Garbage company, garbage products, predatory tactics
This company sells trash and overwhelms you with garbage marketing, "deals," and gimmicks like a checkout deal timer, a spin-to-win discount, and even inserts in their magazines with scratch off discount codes to give you that gambling high. If you give them your email they will email you FOUR times a day. When you unsubscribe, it says to allow them time to make it go through and they just keep annihilating you with marketing for a couple weeks. Just a disgusting company from a marketing perspective. Not enough? They overcharge you every chance they get. The goods are priced high (to make room for garbage discount codes), they charge $7 to get a single t-shirt to you in 3 weeks, and they slip in a little margin on the taxes as well. Still not enough? The quality is ABSOLUTE TRASH. We are talking the seems pop and it falls apart in 2 months type of trash. Ultra low quality clothes and goods. And if you're still not convinced, the customer service is gross. If you message them they tell you they will "inform the correct department of the issue," send you a free shipping coupon code worth $6 or $7 so you can buy more garbage that breaks immediately, and spend the remaining 80% of the email explaining how you can barely use the code anyway.
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