LANCASTER HONDA Avis 

Charlie was very helpful with the purchase of my new Honda HRV. Top man 👍

New showroom experience , nice surroundings well spaced out desks and private.
All staff very friendly and helpful, introduced to service team, Charlie made 1st contact via phone invited to new showroom ran through all aspects of a new CRV car.
He was very professional in his approach answered all my questions very well. Needless to say we purchased a new CRV Advanced this will be our 10th CRV from Lancaster Honda.

Friendly and welcoming

Charlie was excellent - very helpful which helped me decide on buying my new Honda - super happy :)

Experience was brilliant and professional - would recommend

What a brilliant experience!

Charlie was lovely, experience was smashing 😋

Very good experience with Charlie Arkwright when upgrading my Honda jazz at Lancaster Honda.
An informative and pleasant young man.
Highly recommend.

Really pushed us to put a despot down even before seeing the car in person! I contacted this dealership simply to enquire about a vehicle that was advertised slightly cheaper than comparable cars in my local area. I was interested in the vehicle and asked for figures so that we could consider whether it was worth travelling to purchase it.
What followed was completely unacceptable. I received three separate phone calls involving salesman Liam and subsequently his manager, which I found increasingly pressurising, aggressive and intimidating.
Most concerning was the attitude of the manager. During the conversation, he repeatedly claimed that the dealership had spent “three days working for us”, despite the fact that we had simply requested figures for a vehicle. His manner was aggressive and repetitive, and I eventually had to terminate the call.
At no point should a customer feel pressured or intimidated simply because they have made an enquiry and subsequently decide not to proceed with a purchase.
We specifically considered this vehicle because it was being sold through a Honda main dealer, and therefore expected a professional standard of customer service. The experience was the complete opposite.
I am now making a formal complaint to Honda regarding the conduct we experienced, because I do not believe this reflects the standards customers should reasonably expect from an authorised main dealership.
Based on my experience, I would strongly advise potential customers to exercise caution when dealing with this dealership. An incredibly disappointing and shocking experience.

Just bought a used FK8 Civic Type R from George - outstanding experience! George replied rapidly, friendly, and followed up perfectly on every detail.

He explained warranty, service history, and HPI check clearly without any pressure. All documents complete and car condition mint!

Highly recommend George at Lancaster Honda - professional service throughout!

Matt was absolutely fantastic and made my experience 10/10

Went to Honda’s new location with a view to upgrading on a Honda jazz. Very surprised to find that the cars on the forecourt had no prices or info of any kind. Waited an age for assistance but no one available. Eventually had a very unsatisfactory sit down with a chap only to be told I’d need to put a deposit on a car to get one brought from another site in the group. Needless to say I wasn’t about to put a deposit on something I hadn’t even seen. All in all a disappointing experience. Guess I’ll find a car somewhere else.

Came to look at used cars and I spoke to Matty who was fantastic with me from the very start! Made everything really easy

Matt was helpful throughout the whole process. He organised the delivery of my vehicle and kept me up to date with the progress, etc. He was very friendly and acted professionally over the phone. He also ensured that everything was fine during the after sales

Matty was fantastic when I come to visit Lancaster Honda. Will definitely be back

Purchased used car 18/09/25
Contacted Group Sales Director 29/10/25 to discuss the vehicle. Director on holiday until 07/11/25. No acknowledgement on his return from holiday. In conversation with sales 24/11/25 discussed concern regarding no reply from Group Sales Director. 01/12/25 Still no contact from Group Sales Director.
Very disappointed at "Can't be bothered."
Way of conducting business.

From the moment I arrived to test drive the vehicle, until the final hand over, Chris Weilding and the team at Lancaster Honda went above and beyond to make the experience as smooth as possible. Even when I couldn't complete collection due to circumstances beyond their control. All in all Chris and the team were fantastic and I will be returning for another vehicle in the future

Got a great deal from Chris at Lancaster Honda

We purchased a demo Honda H-RV nearly a year ago.

Great service on sale. But. Then the problems started.

They only provided 1 key fob. They promised one would be ordered for us, but it may take awhile as they were "on back order".

12 months later.

No fob provided, as promised.

Originally, emails were responded to with the same "back order" message. Then the mails were just ignored.

If you phoned, people you spoke to promised to investigate, and call back - often "by 5pm that day".

Not one call received.

Then, or if the blue, email received saying fob was on the way. When received, had to take it to a local dealer to get it programmed. We did.

Dealer looked at it, said immediately was NOT for our car. It was a different car model applicable, and was obviously a "second hand unit" - the key was nothing like the key on our unit! He said it was clearly a second hand unit, based on condition, scratches, etc. Not programmable for our car.

Phone call to speak to guy who sent it not returned. Emails ignored.

When we spoke to the local dealer about ordering one, he said it would take around 2-3 WEEKS. Don't know where the long back orders came from.

Their non service is great. Worst I have ever had the misfortune to experience.

I tried to complain to head office of Cox Motor group. Also total lack of response.

Have now reported it to the Motor Industries Ombudsman, who are takiing it up for me.

PATHETIC DOES NOT BEGIN TO DESCRIBE IT!

Had my car in for service and mot.
Fantastic service Sandra and the team kept me fully informed throughout the process.
I left the car with them and went out for a couple of hours.
I received a video from the mechanic telling me of advisories and what if any work need doing.
The service included full valet both in and outside the car.
Great service I actually signed for a service plan, pay monthly by direct debit so don’t have the cost of service and mot on the day.
Highly recommend Lancaster Honda
And they have the best lattes I have ever had from a vending machine.