Laptopbattery Avis 

Réponse de Laptopbattery

9 juin 2026

Dear Customer,

We’re sorry to hear that our response did not meet your expectations.

We appreciate your feedback and understand your concerns. Our goal is always to respond to customer reviews in a timely and professional manner while addressing the issues raised. We will continue to improve how we communicate with our customers.

If you have any questions or concerns regarding an order, product, or after-sales service, please feel free to contact us directly at any time. Our customer service team will be happy to assist you personally.

Thank you for your feedback and for helping us improve.

Best regards,
Laptopbattery.com.sg Team

Réponse de Laptopbattery

9 juin 2026

Dear Customer,

We are sorry to hear about your disappointment and appreciate the opportunity to clarify our warranty policy.

Laptop batteries are consumable products, and battery capacity naturally decreases over time with use. For this reason, our warranty follows a pro-rated warranty policy, which is clearly stated on our warranty page (https://www.laptopbattery.com.sg/help/warranty.aspx).

We completely understand your frustration, especially as the battery issue occurred after approximately 10 months of use and close to the end of the warranty period. However, the solution offered by our customer service team was provided in accordance with the published warranty terms that apply to all customers.

We would like to emphasize that we are not refusing warranty support. Rather, we are following the pro-rated warranty policy for batteries, which takes into account that batteries are wear-and-tear items whose performance naturally changes throughout their service life.

We sincerely regret that the outcome did not meet your expectations. Your feedback is valuable to us, and we will continue working to improve both our products and customer experience. Thank you for your understanding.

Best regards,
Laptopbattery.com.sg Team

Réponse de Laptopbattery

4 juin 2024

Dear Customer,

Thank you for your feedback!

We are glad to hear that you successfully purchased the battery for your Acer Aspire laptop and everything is working fine after the replacement. It must be great news for you to know that the new battery performs better than before and works longer.

We are also glad that you are satisfied with our fast shipping service. We will continue to work hard to provide high-quality products and excellent service to meet your needs.

If you have any other questions or need further assistance, please feel free to contact us. I wish you a happy use!

Sincerely,
laptopbattery.com.sg Team

Réponse de Laptopbattery

27 févr. 2024

Dear Customer,

I'm sorry to hear about the issues you've experienced after purchasing our laptop batteries. We sincerely apologize to you and are deeply sorry for the unpleasant experience you had during your shopping process.

Regarding the issues you mentioned about shipping delays and battery failure to charge, we take it very seriously and will launch an investigation immediately. We promise to solve these problems as soon as possible and provide you with a satisfactory solution.

Regarding your request for a refund and providing relevant video and battery monitoring logs, we deeply regret that we were unable to respond to you in time. Please allow me to explain to you that it may be due to miscommunication when processing your refund request that you did not receive a timely response. We sincerely apologize for this and will process your refund request immediately.

We attach great importance to every customer's feedback and suggestions, your opinions are crucial to us. We acknowledge that during the shopping process, our customers' trust and support are our most valuable assets. We will listen carefully to your voice and continuously improve our products and services to meet customer needs and expectations.

Regarding your suggestion to purchase from other Chinese e-commerce websites, we respect your choice. However, we would like to emphasize that we are always committed to providing high-quality products and services to our customers and always adhere to the principles of integrity and transparency. We hope that through continuous improvement and efforts, we can win your trust and support.

Thank you again for your feedback and suggestions. We promise to take your comments seriously and work hard to improve our products and services. If you have any additional questions or need further assistance, please feel free to contact us. We will serve you wholeheartedly and strive to satisfy you.

good luck,
laptopbattery Team

Réponse de Laptopbattery

27 févr. 2024

Dear Customer,

First of all, I would like to express our deep regret that the Acer Aspire 4755G battery you purchased has become "unusable" after only four months. We value your feedback and thank you for choosing our products and trusting us.

Regarding the battery issue, we understand that this has caused great inconvenience to you. We promise to investigate this immediately and find the cause of the problem as soon as possible. We understand the importance of battery performance for laptops, so we will do everything possible to provide you with a satisfactory solution.

We would like to provide some clarification regarding your warranty rights. Our products do provide a one-year warranty. For battery problems, you have the right to ask us to repair or replace them free of charge. We will contact you as soon as possible to learn the details and provide you with corresponding after-sales service.

We attach great importance to customer experience and we are deeply sorry for your dissatisfaction. We promise to listen carefully to your voice and continuously improve our products and services to meet customer needs and expectations. At the same time, we also very much welcome your suggestions and opinions about our products and services, which will help us better improve and improve.

Thank you again for your feedback to us, we promise to deal with your problem as soon as possible and work hard to satisfy you. If you have any additional questions or need further assistance, please feel free to contact us. We will serve you wholeheartedly and strive to win your trust and support.

good luck,
laptopbattery Team