I purchased 400 ml La roche-Posay Lipikar Baume in pump pack. The cream is thick and very nice however as you get near the bottom, you can't get all the cream. The thick cream sticks to sides of the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
So in July 2026 I purchased Cicaplast Baume B5+ from Boots Reading (Oracle) to resolve skin barrier issues, as so many web pages have stated it's the best cream for the job, although pricey. I tri... Voir plus
L'entreprise a répondu
Love la roche-posays products have really helped me skin, a tad pricier but worth it IMO. I do find it grating how they give SO much away to influencers yet seem very stingy with their customers (othe... Voir plus
L'entreprise a répondu
I’ve been really impressed with the Anthelios 50 sunscreen. It provides excellent sun protection without feeling heavy or overly sticky on my skin. It absorbs well, is comfortable to wear all day, and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de La Roche-Posay
Écrit par l'entreprise
VISIT OUR WEBSITE
DELIVERY FAQS
DISCOVER OUR EXPERT SKINCARE
ABOUT LA ROCHE-POSAY
La Roche-Posay dates back to 1928 when the company started producing products enriched with the natural spring water of the La Roche-Posay commune in western France. A dermatologist founded the brand who wanted to help patients cure pathological skin conditions using the natural properties of the thermal spring water. The spring water had already been used for decades to treat skin conditions due to its natural concentration of selenium and the restorative, antioxidant benefits.
La Roche-Posay Laboratoire Pharmaceutique was founded in 1975 by René Levayer. Today, La Roche-Posay is a premium skincare brand that continues to deliver gentle and effective skincare solutions for dry and sensitive skin. One of few clinical skincare brands that focuses more on treating skin conditions than combatting ageing, La Roche-Posay skincare may have its roots in traditional therapy but it remains at the forefront of contemporary dermatology.
La Roche-Posay is recommended by dermatologists worldwide and includes award-winning formulations for sensitive or allergy-prone skin, sun protection, and anti-ageing serums, all of which have undergone rigorous dermatological testing over 25 years of research.
CONTACT US
If you would like to contact us about any order queries or have any questions or feedback about the products you have received, please contact our customer care team below. You can also speak to this team about general brand feedback you’d like to offer us.
HOW TO CONTACT US
CALL US ON 08000556822 OR WHATSAPP US ON +443301239854
SOCIAL MEDIA
Coordonnées de contact
Royaume-Uni
- 08000556822
- www.laroche-posay.co.uk
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111 avis
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Recieived products with defects and they refuse to rectify
The service standards of these 'reputable' companies is shocking. I bought 2 face suncreams that both arrived with a defect. They had grains that felt like a jojoba face scrub when rubbing it in.
I reported this immediately and provided batch numbers and photos. They eventually got back to me after over a week and stated the graininess is a "known characteristic" caused by "variations in outside temperature" and they actually had the audacity to tell me how to store it corr in future.
Plus if the texture issue is a 'normal and expected' change like they claimed, then how come when I've searched UVMune 400 oil control grainy texture I can't find anyone else with this issue, I haven't seen it in any FAQs on your site or on any public forums which suggests this issue is rare and they're just trying to fob me off. I've lost all faith in this brand and I don't trust their products.
They basically confirmed that the product was compromised due to improper storage, meaning it was due to their improper storage seeing as they were like that on first use.
Despite this admission, the company refused to offer a replacement or refund, but honestly all I wanted was a replacement, I didn't expect them to be so difficult after admitting it's due to incorrect storage, especially seeing as they charge £21 for 50ml. They just concluded their internal review of my complaint and failed to acknowledge my rights under the Consumer Rights Act 2015 and ignored my explicit request for details regarding their Alternative Dispute Resolution scheme.
As the product was not of satisfactory quality when received and the company has failed to meet its legal obligations to resolve the matter or provide escalation information, I cannot recommend purchasing directly from their site. I have now escalated this complaint to Citizens Advice and trading standards. So much time and effort when they could've just apologised and sent a replacement, instead I need to spend time and effort raising complaints. Avoid they have absolutely no care for their customers and I won't be purchasing any of their products again.
17 octobre 2025
Avis spontané
Allergy reaction with La Roche-Posay Anthelios Oil Control SPF 50+ Gel-Cream 50ml
I'm extremely worried the amount of chemicals that are added to the suncreams that La Roche-Posay Anthelios Oil Control SPF 50+ Gel-Cream 50ml is selling and this is something to be reviewed.
I have trusted La Roche Posay for things are changing. The only product new added to my routine it has been this suncream, 2 days laters I have a really bad allergy reaction, redness, burning sensation on my face, acne and bad inflammation. I am not allergic to any food, I checked everything possible. I went to my dermatologist that she clearly confirmed that it has been this suncream added to my routine and she didn't advice me to use it any more as it is full of chemicals. My skin is oily prone acne but with this allergy reaction to this cream has become extremely sensitive.
I would like a compensation or solution for this bad skin problem that I am facing now,
29 octobre 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Poor delivery time…
Paid extra for one day delivery as I needed a product before going on holiday but it did not arrive. Rang customer service, they apologised but no explanation given. Day 3 and still waiting! They shouldn't offer this service if can't fulfil it.
13 octobre 2025
Avis spontané
Réponse de La Roche-Posay
Dear Sally,
Thank you for reaching out and sharing your valuable feedback with us. We genuinely appreciate you taking the time to do so.
We are sorry to learn of the delay with your delivery and understand how frustrating this can be. Please be assured that your experience is important to us, and we are already looking into the cause of this unforeseen delay.
We are pleased to inform you that our records indicate your order is scheduled for delivery today. Once your package safely arrives and you've had a moment to ensure everything is to your satisfaction, please do reply to the last email you received from our Consumer Care advisor. We would be more than happy to arrange a refund for your shipping fee as a token of our apology.
Thanks
The La Roche-Posay Team
Amazing products but so hard to get advice
The absolute best products, but very difficult to find what is ‘right’ for your skin type. Packaging has little in English. Had issues booking an appointment in the past (with several cancelled at the last minute) but was offered an opportunity to speak to Jade earlier this year (skin expert) which was brilliant.
I now need further advice on product purchase due to season change. Rang customer service and they said they only deal with product issues. Used WhatsApp service and no response three weeks later. Sent message on instagram, no response three weeks later. Tried booking an appointment for a video call but the website isn’t listing any appointments. Emailed Jade two weeks ago and followed that up, no response.
I genuinely just want to purchase products but it is so hard to get help.
24 septembre 2025
Avis spontané
Very poor customer service… nothing…
Very poor customer service… nothing updating about my order, they can’t answer on whats up, by phone she didn’t know what she is doing….
22 septembre 2025
Avis spontané
Réponse de La Roche-Posay
Dear Renáta,
Thank you so much for taking the time to share your feedback regarding your recent La Roche-Posay order. We truly value your input, and please know that we completely understand how important it is for you to receive your products promptly. We sincerely apologise for any frustration or inconvenience this delay may have caused.
Upon reviewing your order, placed on Friday, September 19th, 2025, we can confirm that it was dispatched yesterday. Our dispatch operations align with working days, meaning orders placed on a Friday, when the following day is not a working day (like a Saturday), are processed at the very start of the next business week. While this is our standard procedure, we recognise that waiting for your order can be disappointing, and we truly regret that this wasn't communicated as clearly as it could have been initially.
We're pleased to let you know that your package is now on its way and we anticipate it will be delivered to you no later than tomorrow. For your convenience, your case reference is 11673562, should you need it.
While we always strive for next-working-day delivery after dispatch, occasional factors beyond our immediate control can sometimes influence these timelines. We understand that this doesn't lessen the impact of a delay when you're eagerly awaiting your items, and again, we are truly sorry for any concern or frustration this may have caused.
Your patience and understanding mean a great deal to us, and we genuinely hope you will absolutely love your La Roche-Posay purchase once it arrives.
Warmly,
The La Roche-Posay Team
I have places an order and paid for…
I have places an order and paid for next day delivery. The order has not been delivered in time, so I have asked for the order to be cancelled and a refund. I explained I will be unable to accept a late delivery due to being out of country. I just received an email that my order has been left in my back garden. Terrible costumer service, no support or acknowledgement of their mistakes. Not to mention the next day delivery was £6.95, a service that was not provided but still charged.
17 septembre 2025
Avis spontané
Réponse de La Roche-Posay
Good morning,
Thank you for taking the time to share your feedback.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The La Roche Posay Team
Avoid their sunscreen
I have had eczema since childhood and have had allergies to sunscreens in the past. I am very very cautious about what I put on my skin. I started wearing La Roche-Posay Anthelios Ultra-Light SPF50 Sun Protection Spray a couple of years ago, because it advertises on the bottle as being suitable for Sensitive Skin. At first it seemed ok. However I went on holiday this year and developed contact dermatitis whenever I wore the sunscreen. My skin flared up and became sore, red, itchy and blotchy. By the end of the week I had started to develop some small blisters too. It made the holiday unpleasant and I had to avoid going out into the sun as much as possible in order to avoid wearing sunscreen. After returning from my holiday, I am now having to treat the affected skin with heavy moisturisers and steroid creams (which I didn't have with me on holiday). I asked my sister who is a GP specialising in dermatology, and with a bit of research into sunscreens discovered that La Roche Posay's sunscreen contains methylisothiozolinone which, according to a report by the European Commission Scientific Committee on Consumer Safety, has caused a 'dramatic rise on the rates of reported cases of contact allergy'. This chemical is clearly unsuitable for sunscreens or indeed any products designed to be used on human skin and I am pretty shocked that a company who purport to be selling safe products marked as being suitable for 'sensitive skin' are still using this chemical. As someone who actively avoids aggravating products. I would have hoped that a company with a reputation like yours would be trustworthy, so I am very disappointed.
26 juillet 2025
Avis spontané
Réponse de La Roche-Posay
Good morning,
Thank you for taking the time to leave us a review and share your feedback.
We are genuinely sorry to learn about the reaction you experienced. We understand that such situations can be very concerning, and please be assured that your well-being is our utmost priority.
At La Roche Posay, we are deeply committed to formulating products with the highest standards of safety and quality. Our products undergo rigorous testing and adhere to all regulatory requirements. While we strive to create gentle formulations suitable for a wide range of skin types, we also acknowledge that individual sensitivities can occur, and even the most carefully developed products may occasionally elicit a reaction in a small percentage of individuals.
We truly understand how unpleasant and concerning this must have been for you. To provide you with the personal care and detailed assistance you deserve, we have a dedicated Consumer Care Team ready to listen and support you.
You can reach them by calling 0800 055 6822. They are available Monday to Saturday from 9am to 9pm.
We are eager to speak with you directly to understand your specific situation more fully and to explore every possible way to support you.
With our best wishes for your swift and complete recovery,
The La Roche Posay Team
Anthelios XL new formula no good
Anthelios XL
The formula has changed. I used to love this and never got burned. Tried the new stuff and badly burned every time
17 juillet 2025
Avis spontané
Réponse de La Roche-Posay
Dear Linda,
Please accept our sincerest apologies for the uncomfortable experience you recently had. Your well-being is of utmost importance to us and we deeply regret any distress this may have caused you.
To provide you with the personal care and detailed assistance you deserve, we have a dedicated Consumer Care Team ready to listen and support you through this.
You can reach them by calling 0800 055 6822. They are available Monday to Saturday from 9 AM to 9 PM, and on Sunday from 9 AM to 4 PM. We genuinely hope you are feeling much better since the reaction occurred.
We are truly looking forward to speaking with you in more detail, so we can fully understand your situation and explore every possible way to support you.
With our best wishes for your swift and complete recovery,
The La Roche-Posay Team
Nefasta! Testan con animales
Nefasta!! hasta que no dejen de testar con animales NUNCA comprare nigun producto de esta marca ,hasta que no vea el simbolo en sus articulos de que no ha habido crueldad animal y que no testan con NINGUN ANIMAL no lo quiero ni regalado.Contestación ... ya lei el email pidoendo información adicional.....cuando en vuestros articulos vaya el logo de no tester en animales ,me decis ....esa es la información adicional que puedo dar ,que no creo que hacia falta pedirle ,testais con animales o no??Contestación....soy empleada de una farmacia y ningun producto vuestro lleva el logo de que no ha sido testado en animales,cruelty free,buenas tardes INFORMACION ADICIONAL,NO PARAN DE MANDARME EMAILS PIDIENDOME INFORMACIÓN ADICIONAL NO SE A Q !! YO SOLO DIGO QUE SI ELLOS NO TESTAN CON ANIMALES EN NINGUNO DE SUS PRODUCTOS LO CONSTA,QUE INFORMACIÓN ADICIONAL PUEDO ENVIAR MAS?? Y AHORA RECIBO UN EMAIL DICIENDOME QUE LA ROCHE POSAY PIDE MIS DATOS PERSONALES SI NO SERA RETIRADA MI OPINION DATOS COMO NOMBRE COMPLETO TELF ETC QUE CREO QUE ESO ES ILEGAL POR PRIVACIDAD,BUENO HAY 2 DIAS PARA QUE SE LEA ESTO ,IMAGINO QUE DESPUES SERA ELIMINADO ,CREO QUE ESTO ES PARA DAR UNA OPINION Y NO TIENEN QUE COACCIONAR PIDIENDO DATOS PERSONALES ,SOLAMENTE COM DESMENTIR Y DEMOSTRAR QUE EN VUESTROS PRODUCTOS HAY UN LOGO QUE LO DEMUESTRA MI PALABRA QUEDARIA INVALIDADA,GRACIAS
30 juin 2025
Avis spontané
Réponse de La Roche-Posay
Good afternoon,
Thank you for reaching out and sharing your concerns about animal testing.
La Roche-Posay is part of L’Oréal. At L’Oréal, we do not test on animals. We care for animal welfare and stand for beauty without animal testing.
Since 1989, we have not tested the safety of our products on animals, 14 years before regulations required us to do so. L'Oréal does not test any of its products or any of its ingredients on animals and has been at the forefront of alternative methods for over 40 years. We don’t test on animals and never asks others to do so on our behalf. L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by research and has a long-standing commitment to new methods of assessing safety that do not involve animals.
There are effective non-animal ways to ensure the safety of cosmetic products, and we have been pioneers in investing in the search for alternative methods and their development. L’Oréal exclusively uses alternative methods for product testing and has been at the forefront of developing the technologies used for non-animal product testing.
Naturally, we remain committed to animal welfare. To find out more about this commitment, you can visit the dedicated page on our loreal.com website: https://www.loreal.com/en/commitments-and-responsibilities/for-the-planet/for-beauty-with-no-animal-testing/
We hope we have been able to reassure you concerning L’Oréal’s commitments to offering beauty products to consumers that are developed in an ethical and socially-responsible manner.
Thank you for reaching out.
Best wishes,
The La Roche Posay Team
Received unwanted spam emails for weeks and then they censored my review.
They asked me to fill a form to get a free product. It never arrived, but I started receiving spam emails every week for all their other products.
When they asked me about my experience, I gave a honest review (no insults or something that should be censored) but they never published it.
This was the content of the review (in Italian), I'll leave it here hoping it can be useful to someone else:
---
Non l'ho ricevuto. Ho lasciato il mio indirizzo e la mia mail, vengo tartassato di notifiche ma non ho ricevuto nulla. Scam.
---
6 juin 2025
Avis spontané
Réponse de La Roche-Posay
Good morning,
Thank you for taking the time to share your feedback about your recent experience with La Roche Posay.
Since this platform if for our customers in the UK, for the quickest and most effective support, we recommend contacting the team in your country of residence.
https://www.larocheposay.it/contattaci
Thank you again for contacting us. We trust your local team will be able to provide you with the assistance you need.
Sincerely,
The La Roche Posay Team
Effaclar Bundle
Used the Effaclar bundle and it made my skin so dry and gave me perioral dermatitis around my eyes and mouth. Did the exact same for both my sisters and I. Do not reccomend, and didn't even clear my skin at all.
23 mai 2025
Avis spontané
Réponse de La Roche-Posay
Good evening,
Thank you for taking the time to share your feedback.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The La Roche Posay Team
Probé el serum Hyalu B5 y es una…
Probé el serum Hyalu B5 y es una maravilla me redujo arrugas al instante y me quito la rojez de mis granos , la use con mi papá el tiene 50 años y a los dos días ya se le habían disminuido las arrugas bastante lo recomiendo al 100%necesito probar todos sus productos lo amé.!
1 mai 2025
Avis spontané
Réponse de La Roche-Posay
Good morning,
Thank you so much for your outstanding 5-star rating of La Roche Posay! We truly appreciate your support and are thrilled to hear that you found our products to be so good for yours and your dad's skin!
At La Roche Posay, we really strive to provide our customers with the best possible experience, ensuring they receive top-notch products that meet their expectations. Your kind words and positive feedback are a great motivation for our team to continue delivering exceptional skincare.
Should you require any further assistance or have any questions, please feel free to reach out at any time. We would be more than happy to assist you.
Warmest wishes,
Team La Roche Posay
I bought the 50+ spf spray
I bought the 50+ spf spray. It’s says invisible spray and it’s white! This is outrageous that company is misleading customers. I am disappointed and feel scammed!!
12 mai 2025
Avis spontané
Réponse de La Roche-Posay
Good morning,
Thank you for sharing your experience with us. We're truly sorry to hear that your recent purchase didn't meet your expectations. We understand how frustrating that can be.
To help us understand what happened and find the best way to assist you, please reach out to our dedicated Consumer Care Team. They're available to answer your questions and offer personalised support. You can contact them by email at larocheposay@uk.oaccare.com or by phone at 0800 055 6822. They're available Monday to Saturday from 8:00am to 8:00pm, and on Sunday from 8:00am to 3:00pm.
To help them understand your specific situation and provide the most tailored solution, they may ask you a few questions about your current skincare routine, the products you use alongside the SPF 50+, and for your proof of purchase.
We appreciate you bringing this to our attention and we look forward to helping you.
Best wishes,
The La Roche Posay Team
Terrible customer service
The worst customer service i have ever received. Keep getting automated replies from David. Asked David if i could speak to their manager as i was unhappy with the service i was getting, and again got an automated reply. David is very difficult to deal with. Honestly, sort your customer services out. Will not be buying from this company again!
25 avril 2025
Avis spontané
Réponse de La Roche-Posay
Dear Rachel,
Please accept our sincerest apologies for the recent experience you had with us. We are truly sorry that the service you received did not meet the high standards we strive for at La Roche-Posay, and we understand your frustration and disappointment.
We value your feedback immensely, and we want to assure you that we're taking this matter very seriously. We will thoroughly review your case and provide specific feedback to our team to ensure this doesn't happen again. We're committed to learning from this and improving our services to provide a better experience for everyone.
Thank you again for bringing this to our attention.
Best wishes,
The La Roche-Posay Team
Ich hatte über Shop Apotheke erstmalig…
Ich hatte über Shop Apotheke erstmalig auf Empfehlung die lipikar Creme bestellt .
Leider funktionierte der Spender offensichtlich nicht richtig. Es kam nach ewigem Pumpen immer nur ein kleiner Klecks . Ich habe mir das ein paar Tage angeguckt und sowohl die Shop Apotheke und auch la Roche angeschrieben. Die 400 ml Plastik Flasche habe ich dann aufgesägt um an die Creme zu gelangen. Die Creme finde ich eigentlich gut. Was mich unglaublich ärgert, ist, dass ich keine Stellungnahme erhalten habe. Ich schreibe sehr selten eine Bewertung , aber das musste raus.
10 mars 2025
Avis spontané
Réponse de La Roche-Posay
Good morning,
Thank you for taking the time to share your feedback about your recent experience with La Roche Posay.
Since this platform is for our customers in the UK, for the quickest and most effective support, we recommend contacting the team in your country of residence.
Thank you again for contacting us. We trust your local team will be able to provide you with the assistance you need.
Sincerely,
The La Roche Posay Team
I bought anthelios 50+ oil control gel-…
I bought anthelios 50+ oil control gel- creme and the serum vitamin C12. I've been a client and to be honest after spending a lot of money on these products being so bad. I have to throw them away
2 février 2025
Avis spontané
Réponse de La Roche-Posay
Good evening,
Thank you for taking the time to share your feedback.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The La Roche Posay Team
Amazing cream… if it ever arrives
My wife loves the La Roche-Posay Cicaplast cream — it’s genuinely brilliant, and we’ve used it before with great results.
But ordering directly from the site? That’s been a different story.
I saw they offered free delivery and thought, “Nice, that’ll do.” I imagined it might take up to five weeks because, who knows, maybe the parcel would take the scenic route across Europe — maybe stop off in the Alps or do a little cruise first.
What I didn’t expect was that it just… wouldn’t be shipped at all. Not even a dispatch email. Nothing. Two weeks on, it’s just sitting there in order limbo.
After reading other reviews, it seems this isn’t a one-off — the delivery side of things is just plain awful. At this point, I’m not confident I’ll ever see the products I paid for.
La Roche-Posay, your products are great — but your logistics need serious help. Buy from literally anywhere else if you actually want to receive what you ordered.
29 mars 2025
Avis spontané
Réponse de La Roche-Posay
Good afternoon,
Thank you for taking the time to share your feedback with us.
As you may have seen on our website and during checkout, we're currently undergoing some exciting upgrades to our distribution centre. This means delivery times are temporarily longer than usual, with orders expected to ship within five weeks.
For your convenience, you can find all the details about this here:
https://www.laroche-posay.co.uk/en_GB/customer-service-shipping.html
We recognise that this is longer than our typical 3-5 working day delivery timeframe, but we're working hard to complete these upgrades as quickly and smoothly as possible so we can return to our standard shipping schedule.
Rest assured, you'll receive an email notification with tracking information the moment your order ships, so you can follow its journey to you. We appreciate your patience and understanding.
Warmly,
The La Roche-Posay Team
would like to express my concerns…
would like to express my concerns regarding these products I recently purchased with my birthday funds. I intended to treat myself following my skin cancer reconstruction surgery on my face, however I am experiencing discomfort, including tightness and a burning sensation on my face. I still have plasters on one side of my face which I havnt put the products on. Just the other side. It won't let me attach my pictures to see all products . 50+suncream
Lipkar baume ap+m
Effaclar H and Tolerianne. Really disappointed.
19 mars 2025
Avis spontané
Réponse de La Roche-Posay
Good morning,
Thank you for taking the time to share your feedback.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The La Roche Posay Team
Peligroso effaclar cancerígeno Que pueden decir acerca de la última…
Que pueden decir acerca de la última noticia de FDA sobre el peligroso y cancerígeno effaclar:
The FDA listed the following products in the recall: La Roche-Posay Effaclar Duo Dual
there is a 'very low' risk that they will cause cancer.
Benzene is a 'Class 1 solvent,' a carcinogen with 'unknown toxicity' that has been linked to various forms of cancer, including leukemia and other blood disorders.
The recall comes after another L'Oreal acne treatment and moisturizer Effaclar Duo were taken off shelves due to benzene levels
14 mars 2025
Avis spontané
Order arrived today with items missing
Order arrived today in really lovely packaging but only with the two free samples that were chosen and the £30 plus products ordered missing. Obviously there are issue's with this company when placing orders direct and the discount is not worth the hassle.
19 février 2025
Avis spontané
Réponse de La Roche-Posay
Dear Gary,
Thank you for sharing your feedback regarding your recent La Roche-Posay order.
We understand how frustrating it is that items were missing from your order, especially when you were looking forward to receiving your La Roche-Posay order. We sincerely apologise for the inconvenience this has caused.
Our records indicate that you contacted our dedicated care team yesterday at 21:52. They are working diligently to address your concerns and will endeavour to respond to you as soon as possible.
Please be assured that you will receive an update as soon as they have investigated the situation and determined the best course of action to rectify it.
We thank you in advance for your patience and understanding, and are truly sorry for the disappointment this experience has caused.
Warmly,
The La Roche-Posay Team
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