Laundrie Avis 

146
TrustScore 2.5 sur 5

2,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

We've been using Laundrie for years without any issue. Recently gave a suit for dry cleaning which came back with literal holes all over the trousers. When we reported it, the owner himself replied wi... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I don't recommend, especially if you need to use them for something important. I ordered a suit dry cleaning. The pickup and drop-off was super smooth, but a stain remained on the suit trousers when t... Voir plus

Noté 1 sur 5 étoiles

laundry delivered to wrong house. Also, after using the service several times my white sheets are now yellow. Non apologetic when flagged and never write back. It is a shame as the service was handy b... Voir plus

Noté 4 sur 5 étoiles

The only failing is the payment method. With every service you pay and trust that the service will be delivered. I expect to be debuted up front rather than waiting and reconciling payments a week or... Voir plus

À propos de l'entreprise

  1. Service de ménage
  2. Pressing
  3. Blanchisserie
  4. Service de blanchisserie

Écrit par l'entreprise

Laundrie is Dublin's first premium dry cleaning and laundry service collecting & delivered to your door. Place an order for pickup and we'll clean your clothes and drop them back within 36 hours.


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

146 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,4

Tous les avis

(146)

8 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

5 Stars

Excellent service - have a baby & a busy job so this takes so much pressure off. The guys are great, 5 stars

13 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service. I needed a suit cleaned for a wedding ASAP because I sat on a very dirty wall at the wedding I was previously at. Laundrie made everything really easy for me and I had it back in perfect condition within 24 hours. Will definitely use it again

13 mai 2022
Avis spontané
Noté 1 sur 5 étoiles

Terrible customer service

We've been using Laundrie for years without any issue. Recently gave a suit for dry cleaning which came back with literal holes all over the trousers. When we reported it, the owner himself replied with lies about the trousers having arrived damaged when they collected it. We check each item before sending it and it was perfectly fine when it was collected. And if it really was damaged, why not return it as is. Why would you attempt to clean damaged trousers? Such a terrible way to handle a complaint and thank you for damaging a €400 suit. The owner Evan could use a few lessons on customer service.

3 mars 2022
Avis spontané
Logo de Laundrie

Réponse de Laundrie

Hi Richard, sorry that you feel this way. While I wholeheartedly disagree with the condition of your trousers I thank you for your feedback and best wishes.

Noté 1 sur 5 étoiles

Chronic customer service and overcharged for laundry

The first time I used this company they were great. The second time their customer service was appalling. I weighed my laundry, it was 13kg. I contacted Evan and asked could I add another bag, he said no problem. The second bag was 6kg. Total came to 19kg before it was collected. The laundry came back and I saw that I was charged for 22kg. I weighed it and there was only 19kg. I contacted Evan and explained what happened. He initially apologised then proceeded to charge my credit card for the 22kg. I asked him to amend the charge as it was incorrect, I received no response and the charge went through on my credit card for 22kg.

5 octobre 2021
Avis spontané
Logo de Laundrie

Réponse de Laundrie

Hi Aisling, we weigh all laundry upon being collected on a calibrated commercial scale. Your 2 bags totaled at 22kg. This is the first time we’ve had a disputed weight so have confidence that our scales are accurate. We had no problem giving a generous discount on your first order but it is unfair on a small business to ask every time.

Noté 5 sur 5 étoiles

Delighted

Really happy with the service. Was under pressure from all the washing, got it collected that day & the laundrie drivers were so nice, I’m delighted with it!

15 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

Just got back my Canada Goose jacket…

Just got back my Canada Goose jacket and it looks like new. I've had it 3 years and it's the first time I've had it cleaned as I was worried about it. Going to send in all my coats after seeing how good a job they've done!!

6 décembre 2019
Avis spontané
Noté 2 sur 5 étoiles

Abysmal customer service

Used these guys a few times without any issue,then in August we had a problem.
I sent 3 bags of clothes to be washed and folded. Half of one bag came back with something white and sticky melted onto it (I didnt have any printed shirts etc.. in any of the bags)and another item(a babies coat) was torn.i contacted them and in fairness they came back the next day and took them to be rewashed and that's when customer service became abysmal. They charged me again to rewash them. If I didnt keep an eye on my bank account they would have gotten away with that extra charge, they refunded that money when I complained. I left it a few days before contacting them,I emailed Evan the owner, initially he said he would contact his insurance about compensation but in his next email he blamed me for putting something in the bag (doesn't explain the ripped coat). The bag contained mostly childrens clothes so Evan then suggested my son may have put chewing gum in the bag or pockets(my son is 1years old ,so no that didnt happen).I waited nearly a month before someone answered my last email(they still had my clothes)and I think it was only answered because I threatened court proceedings. Evan then emailed saying most of the clothes are ok and he would have them delivered, no apologies nothing.
When they came back only 4 items where clean the rest still had white sticky Mark's on them (the coat was sewn though).
I will never use these guys again which is a pity because it's such a handy service.
They are great until something goes wrong then they will shift blame and ignore you.
Their customer service leaves a lot to be desired.

22 septembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Recommended

I use this service frequently. Highly reccomended.

9 septembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Being disabled

Being disabled, and no washing machine, i would be lost without the wonderful service that Laundrie provides. The staff are always helpful polite and spot on time. Keep up this fantastic service!

3 septembre 2019
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus