Lavazza Avis 

Lavazza stopped my coffee subscription and issued a fine without notice, tried to reinstate it they are not helpful, spoken with a chap called Matt from customer service management absolutely horrendous customer services, they don’t know how to speak with customers, avoid like the plaque

Why bother stating up to 5 business days for delivery if you have no intention of keeping to this? It wouldn't be as bad if they provided updates, but I heard nothing. You shouldn't have to contact them for an update. I ordered a new machine with pod subscription on the 28th of March and at the very latest should have received it on the 3rd of April. When I contacted customer care, I was told that they only receive notification once a machine leaves the warehouse, and in my case they couldn't check as the system was down! So basically you could be waiting for days/ weeks without knowing when you will receive your order. As a new customer I expect better and should have listened to others on here. I have cancelled my order and will look elsewhere.

I signed up for a Lavazza machine & coffee capsule subscription a few months ago. I can't believe the negative reviews here: I found delivery to be super quick, great customer service, I just love the machine and so useful to have a stock of pods for the coming months all set. I have loved Lavazza coffee for many years and the subscription is a fantastic money-saver which I would highly recommend.

Lavazza Desea machine broke just outside of warranty. Lavazza looked at the issue via video and said it was a common wear and tear issue; the arm to express the pods wouldn’t stay down as that’s obviously the part of the machine that is in most use. They said it needed to be replaced, but did not help in anyway due to being a few months out of warranty. I was surprised and disappointed with this as the machine has been used as intended for just over 2 years. If the arm cannot handle two years of regular use, which it is of course designed for then it is either of incredibly poor quality or faulty. This lifespan is not great due to the cost of the product, but also due to the environmental impact of having such a short life span. I do not know how you could avoid such an issue without using the coffee machine.

THE ECO PODS ARE A TOTAL DISASTER !!!
DISGUSTING IN THE EXTREME.
THEY BREAK & GROUND GO INTO THE CUP.
A VERY WEAK BREW.
TOTALLY AWFUL..WILL NEVER BUY AGAIN.
THE NORMAL PODS ARE BRILLIANT. ECO PODS ARE DISGUSTING

I honestly have no idea why there are so many negative views on lavazza’s Customer Service.
I subscribe and have the Desea machine ( it’s great btw) and now transferred to coffee only. I have had no problems whatsoever. Every single query or change in order has been dealt with speedily politely and efficiently. I’ve been with them now for 4 years without a single negative experience. Im now hoping to see a price drop in the latest Smeg bean to cup contract but meanwhile thank you Lavazza Service Team.

Shameful company steer clear! I ordered my ground coffee direct and 2/3 orders had badly pacakaged coffee that would never be acceptable at Tesco or Morrisons, so why acceptable to send to direct customers. Its not.

Complained and they didn't even acknolowdged the complaint, just ignored it and cancelled my subscription.

Although coffees are good, the machines do not last long which makes overall cost very expensive. Machine is just 4 years old and unrepairable. Even Lavazza do not have confidence in their machines - Guarantee is only two years. Stick with Nespresso, coffees are equally good and machines are very reliable. 10 years old and still working perfectly.

Shocking !!!! So my wife bought a voicy matching end of NOVEMBER obviously for Christmas so if you do the maths we won’t be opening up the present till DECEMBER 25th. Not happy with machine and does not link up with wi fi. Customer service won’t refund as beyond 2 week refund policy ??
I bought a NESPRESSO yesterday, the service and machine simply outstanding. Different class !!!
Won’t be using or recommending Lavazzo

I have no idea why there are so many bad reviews, I ordered my machine and subscription two days ago and it’s arrived today, best coffee I’ve ever had from a home machine and an absolute bargain. 160 pods and a coffee machine for £50?! I came here to specifically review as I’m so happy. Recommend

Terrible!
No any staff member seems to be willing to help!

When, they changed their milk for the coffee machine, my machine wouldn’t accept it properly and would always clog up. I contacted Lavazza a dozen times since August. They always respond saying that they will come and reprogram the machine. They have not reprogrammed it and every time I contact them, they apologise saying that they’ll send someone out the next day or the next week to do it. No one has come to reprogram it. I can’t use my machine because of this. Really disappointed.

Refusing to facilitate refund despite cancelling within fourteen days as obligated by British law. If they continue to refuse, this will likely have to go to small claims court. Please avoid if possible.

Buying coffee from a reseller (i.e. supermarket) is fine but don't order anything from the company itself. Bought a coffee machine for my sister and it never showed up. Dealing with the customer service has been a nightmare and she wishes she'd never received the gift in the first place!

I ordered a my machine and capsules 12 days ago and it was a complete silence until I contacted them to chase where my machine is, why bother putting 5 business days under delivery times if you are not able to meet them. Obviously money has been taken! Not a good start!!

Took out Lavazza subscription for a coffee machine and coffee purchase.
Coffee machine started to go wrong and perform badly.
When I contacted lavazza the insisted on video messaging and recording how the machine was performing. this link never worked and video by email was insisted upon for evidence that the machine was not performing..
When I requested to cancel the subscription they requested a payment of £110 to close the account. If I refused to pay I was threatened with debt collection services as I hadn't finished the contract .
Lavazza customer services were hopeless and uncompromising. I would never use this company again. cost me £110 just to leave with a broken machine.

Being a well known brand I didn't bother reading reviews... really wish I had now. DO NOT PURCHASE FROM THEM.

For some reason there was a payment issue and they couldn't take a payment for my subscription. Had no correspondence regarding this (apparently they sent me emails asking me to update my card details and 2 calls on the same day, neither left a message to return the call). I get a letter from a debt collection agency of money I owe for cancellation. Tried speaking to Lavazza customer service and the person would not listen to me, told get in touch with the debt collection agency. Very unprofessional.

Machine nor Coffee arrived to ask for an update, but to no avail, Money out of my account strangely enough, not a good start still don't actually know what's happening

I don't know why there are so many bad reviews

I have used Lavazza coffee for the last two years and never had an issue. Customer service always replies, and orders usually get delivered in 5 days. Coffee taste is obviously a personal preference, I think Lavazza coffee is good and the subscription price is fair.

Your login site is terrible.
The old one was better