Lavazza Avis 

Truly abysmal subscription service. Everything out of stock, seemingly endlessly, constant payment card issues, delivery delays. The small % saving really isn’t worth it - the most high-maintenance subscription service I’ve ever known.

I had always held Lavazza in some esteem believing them to to be a principled company. I use the past tense because until recently this opinion had not been tested by interaction with the company. Submitting a recent complaint about some 'blowing' pods I was subjected to seemingly endless questioning on points already answered and requests for additional information, 8 emails in total! It was clear from the questions that Lavazza did not read my emails in return and were simply hoping that I would give up. This process changed me from an aficionado of Lavazza to one vowing never to use their coffee again and was a masterclass in how not to deal with customers. If you are contemplating buying from Lavazza, bear in mind that the company will not stand by the quality of their products in any way. Save your effort, buy from someone else!

Disgusting coffee. Made me feel sick.

I love my coffee and Nespresso pods by Cafepod are excellent and The other pods I have tried by various manufacturers have all been decent, but Lavazza's coffee is absolutely terrible and one of the worst I have tried anywhere.

Was on the capsule subscription and my card expired so they chased me to update the card info. At the time I was so busy didn't get time to update. (I was probably in no rush as they taste awful!) They cancelled and sent me an email to confirm, 6 months later I get a letter from a debt collection agency saying I owe £110! Very misleading, had I known I would have paid up and given the capsules away. Not only selling my data but they could have just been open and honest? They sent me no letters and just the 1 email confirming my cancellation which did not make reference to £110 being owed. Now they want £110 and I get no capsules in return... maybe that is a better service. I have also tried to file a complaint with them but they ignore my request.

I bought a Lavazza Milkeasy Frother at the end of 2019. It froths the milk perfectly. Unfortunately, the magnetic whisking part broke after 12 - 18 months. They offer it as a spare part, but every time I look on their site it is out of stock. I contacted them today and was told it had been out of stock for months and they had no idea when it would be back in stock again. I registered a few months ago to be notified when it came in stock, however the nice customer service woman explained they had no record of my request or of my registration of the machine. They still sell the same machine so they spare should be readily available.
I won’t be buying another Lavazza product

Makes fabulous coffee, had it now for 7 months and the update f U cd it all up , no longer works with Alexa called help line , it’s a no fix. So it’s being sent back , as I liked to say ! Make me a coffee , get up and it was ready ! No longer doing updates so no point in having this model, the pods are expensive and only a few shops stock them ,

Unfortunately after a good start of a nice smeg machine the subscription went rapidly down hill. Money taken out but no coffee or information as to why order was not delivered. Had to phone to find out due to one product being out of stock so order on hold till production back in stock by which time another of the items were out of stock. Eventually got the order but have now discovered two payments taken. On future automatic order two products already show out of stock so am trying to cancel the whole contract and return the machine. Far too much trouble chasing up orders all the time.

The most recent delivery of my Lavazza pods subscription had some very encouraging and positive improvements. The colour coding of the different pods has more distinct colouring. The flow of the drinks produced by my 'A Modo Mio' machine is so much better and the taste is as good as it always was!

Glitchy website, delivered the wrong machine and unable to change frequency of orders - over the last year I’ve emailed several times with little resolution to these problems, though some help at times. Now settled for cancelling once my contract required orders are finished.

Sadly I can only give 2 stars for lavazza. Don’t get me wrong the coffee is and always will be my favourite, I’ve had 2 lavazza coffee machines now the second one being the desea. It seems that lavazza sell things but when it comes to replacements your out of luck. Unfortunately the desea uses its own special mug for when your making a drink with milk, I accidentally smashed mine and have now been waiting what seems like over 6 months for another to come into stock, I’ve contacted customer services who just tell me to keep an eye on the website but they never come in. Be warned if your buying a desea do not smash the glass!

Great coffee but awful subscription.
They send an email to tell me they are processing the quarterly delivery but will not allow choice of delivery date.
Then the courier, yodel, delivers while we are out of the country.
They left the order on our doorstep.
Dreadful

I wanted to buy a subscription for capsules and at the same time take advantage of the offer of a coffee machine for £1. When I tried to buy the offer, my payment did not go through. As I knew there was more than enough money on the card, I contacted Lavazza Customer Services. They said they were having problems with their new website and would forward my query to their IT Department. To cut a long story short, it is now more than a week and several phone calls later and no progress whatsoever has been made. The IT Department has not responded to Customer Services and no one has ever contacted me to give me an update. So, the offer may be great, but if you can't buy it, and nobody at Lavazza seems to care, it is not worth anything. I have given up and will go elsewhere.

Inconsistent, bitter, low quality.
#Palestine

Please read AND BELIEVE every one star review. I have never had such a negative customer "service" experience. Ordering was easy. I have been waiting on one to seven day delivery for a month now. It is not trackable online even though the suite purports to offer that option. There is no call center. No one answers the phone or returns your messages and online customer inquiry portal submissions are not answered. I have no machine, no coffee, no refund, no response.

Absolutely terrible! I received a large order of coffee pods that, although the coffee was ok, would not turn off. Hence, if you didn’t stand next to the machine it would just run until the tank was empty. Never had this problem with any other pods. First time I ordered direct from Lavazza and received eco pods and they were useless.
Contacted customer services who asked for a live video link watching the coffee being made. A bit bizarre but they, at least, got to see the “live” problem. I have now been in constant contact via E mail since the beginning of April with no success. Constantly asked for extra photos that I have sent 5 times but they claim to have not received them. I have spent so much valuable time on this without success that I have now given up and will be ordering elsewhere. Lavazza should be utterly ashamed of their customer service.

Honestly, the only reason I even did it was cause I got an email that said you could get a free basic machine with a £50 box of coffee pods.. Here I am 18 months later and STILL paying for it..
I honestly can't get out of this contract.. I've rang, I've cancelled the direct debit subscription, and they threatened to take 200 pound from me if I didn't resubscribe.. so I tried to return the machine; turns out THEY CHARGE YOU for you giving it back to them?

Moral of the story is this is a con and the fact that Lavazza have given up ownership of their own review page due to poor reviews is disgraceful.

Don't believe me? search lavazza reviews:

"This company previously claimed their Trustpilot profile, but has since unclaimed it. In some cases, this may result in a lower star rating"

Marc O'Neill our rep and engineer is first class, nothings ever to much trouble and you can just leave him to it, which is jolly handy as we have 3 Lavazza machines spread over a 20acre site
Thank you
Eddie and the Sodexo Team/Birdseye

Superb coffee machine, a little pricey but I love it!

Love the plan with coffee machine included. In general coffee was cheaper than the grocery store but now slightly more expensive but more variety. I had an issue with my frother for my machine and they quickly sent out a new one. Great customer service