The Leasehold Advisory Service Avis 

I did not receive a clear response to my query. Instead I received information of a general nature regarding official Section 20 procedure that I was already prior aware. I suspect that the matter I raised with Leasehold Advisory may not be clear in law and it needs a case brought to the Courts for a "case law decision". However, there may already have been a "case law" decision in respect to the matter I raised with Leasehold Advisory. Eithier way, I had hoped for a clear response.

SUB:Their response my above review appears to show they didn't understand that my query was not about Sectiin 20 but whether a landlord can avoid section 20 by splitting repair bills into numerous small bills that not only individually exceed £250 per leaseholder but which he then retrospectively adds to normal annual service charge bills as "repairs".

They answered my question direct to the point by telephone conversation followed by email giving specific references and the internet links. They are very professional in understanding what you are looking and very friendly to deal with.

Good advice which confirms answers in your FAQs

It took a fair to reply to my question on EWS1 access.

The person I spoke to was extremely helpful, their advice was acted upon.

Worth asking LEASE for advice every time. You will get the right answer 9 times out of 10, so it should really be 4 1/2 stars.

They answered my query quickly and politely.
They explained everything clearly and precisely.
Also told me exactly where to look for the information.

Exactly the advice I needed and resolved the issues I was having. Please keep doing what you do

I first contacted the LAS two years ago, I found their thoughts very useful then. Now I have contacted them about something that is related but different and found that they were well informed about the history and could give their thoughts on what was happening now. Very useful to have that consistency.

Very good advice. Many thanks.

The Leasehold Advisory Service was quite helpful, however when I contacted the land registry I discovered my lease then belonged to a Company who had gone into liquidation. I contacted Companies house who didn't even read my enquiry properly and proceeded to tell me how to reinstate the company involved. I resubmitted my request but they were again not very helpful at all.
It appears to go any further I would need to contact (and pay for ) legal advice although why I can't just do this myself I don't know. I have shelved the idea for the moment until I have more time to devote to the issue.

Very helpful operator who appeared to understand my issue and gave some useful pointers

Great actionable advice. I did not have to wait long. I also appreciate that I could get advice by email/message and phone. The advisor on the phone was knowledgeable and gave me useful ideas to solve my issue.

Appointment was easy to book online with repeated reminders on text and email a few days before. Waited 15 minutes on the phone line from confirmed time slot until an advisor became available.

Jacenta was pleasant and professional and reassured me of my rights as a leaseholder. She emailed a few links to other information that were very useful. I felt confident and prepared me to raise my concerns with the management company.

A great service. Thank you

Had a mixed experience, some initially good heartening advice, then a delay in response followed by what seemed strong advice which turned out not to be the correct advice so am not sure what to think to be honest.

Always so massively helpful and reliable. It is so comforting to know that the LEASE experts are there for us to answer questions and give guidance, all totally free of charge. Over the years I have consulted LEASE many times and implemented their advice with great results on multiple occasions. Thanks, LEASE!