The Leasehold Advisory Service Avis 

The person I spoke to was quite precise and explained the process and available options very clearly

Great advice from a very knowlegable person

The adviser was friendly, professional and impartial. He told me my options and limitations.

Very swift response to my query, very detailed, very helpful

I had 3 telephone appointments. On each occasion the advisor quickly understood the situation and provided clear & concise advice. I was impressed by the depth of their legal knowledge and the pragmatic approach. They were very helpful.

They were no help at all I cannot afford a solicitor NO ONE CAN unless your a millionaire. All they told me to do is find a solicitor Rubbish

Admin fee demand from Landlords Management Company.
I found your info informative if difficult to understand due to legal wording used. The situation appears to have quietened somewhat and we are at a stalemate although, the Management agents have offered to reduce their financial demand from 10% to 5%, a saving of £200 should I agree to continue with a new gas boiler installation in my owner occupied flat, at my own expense. I will recontact if the problem continues, many thanks so far.

Contacted the Leasehold Advisory service for advice. They took the time and offered a very full answer to my questions and because of this I am now empowered to deal with the management agency. Thank goodness we have this free very helpful advice service.

Very professional and correct answer - better than a solicitor and NO cost.

The response I received was helpful and informative.
Thank you

I was surprised when a reply arrived. (not because of any issue with this service). The quality of the reply and it's content was very good. My enquiry had been relatively complex, I thought, relating to a property owner of a leasehold flat where I'd been told by the real estate agent the owner had gone into liquidation.

Very knowledgeable, helpful and a real pleasure to deal with,.

Very good service, shame we feel we have to use there advice so often, due to ASB and a Landlord that doesn't care

Really helpful every time I have asked for assistance which I am sure I will do again and expect the service to be of the same high standard. Only a 4 and not a 5 because I’d like to have got through to speak to them straight away but information by email was really helpful and I won’t hesitate to return.

I did not receive a clear response to my query. Instead I received information of a general nature regarding official Section 20 procedure that I was already prior aware. I suspect that the matter I raised with Leasehold Advisory may not be clear in law and it needs a case brought to the Courts for a "case law decision". However, there may already have been a "case law" decision in respect to the matter I raised with Leasehold Advisory. Eithier way, I had hoped for a clear response.

SUB:Their response my above review appears to show they didn't understand that my query was not about Sectiin 20 but whether a landlord can avoid section 20 by splitting repair bills into numerous small bills that not only individually exceed £250 per leaseholder but which he then retrospectively adds to normal annual service charge bills as "repairs".