It is helpful. I am not qualified in this field so I appreciate the explanation I layman’s terms . When all the info was not disclosed when the property was purchased .. thank you for your help .. R... Voir plus
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Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
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On 24th July sent details of my leasehold issue and requested a written response, so that I had a paper trail. Unfortunately it is now 7th August and my 2 questions, (which you are initially limited... Voir plus
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The arranged call was on time as agreed. Kemi was superb, very professional, introduced herself and put me at ease straight away. She asked pertinent questions which enabled her to provide the advice... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Coordonnées de contact
2 Marsham Street, SW1P 4DF, London, Royaume-Uni
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Bien
1 k avis
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A helpful caller but I honestly didn’t…
A helpful caller but I honestly didn’t learn anything new.
21 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your review. We’re pleased the adviser was helpful and appreciate your feedback on the advice provided.
Simplistic and useless
Simplistic and useless. They are unable to deal or advise on cases that are serious. Their online advice on how to deal with a freeholder that has caused extreme levels of damage and exposed a leaseholder to serious hazard is extraordinarily minimal and inadequate. Their written advice, for which I waited two months, was also shockigly useless. It just looks that they cannot be bothered to address this very serious issue. Even they misrepresented the leasehold reforms
26 juillet 2025
Avis spontané
Réponse de The Leasehold Advisory Service
Thank you for your feedback, Edy. We’re sorry to hear that you were unhappy with the service you received.
Waiting two months for written advice is much longer than we aim to take, and we apologise for the delay. We’re also sorry that you felt our advice did not address the seriousness of your concerns.
Please contact us at info@lease-advice.org if you would like us to look into your experience further.
professional advice in a clear way
Very clear advice and patience with an eighty three year old woman with hearing aids.
20 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your kind review! We’re glad our adviser was able to assist you.
Very constructive help
20 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your 5-star review. We’re glad you found our service useful.
New information provided giving more…
New information provided giving more options on our approach
15 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for the review. We’re pleased we were able to provide additional information to help with your enquiry.
RTM handover documents.
Basically yes was given some professional advice, however I was after actually after RTM Handover standard documentation.
I’ve since found online with The Property Institute with Stages 1,2,3, and internet search
16 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for taking the time to leave a review. We’re glad you were able to receive professional advice, although we’re sorry to hear that it did not fully meet what you were looking for. If you would like us to look into your enquiry further, please contact info@lease-advice.org and we’ll be happy to review this.
Réponse de The Leasehold Advisory Service
Thank you for your review. We're pleased you found the information clear and easy to understand. We appreciate you taking the time to share your experience.
I was sent an email explaining the…
I was sent an email explaining the position which is worth a lot in view of the 15 minute time a,lowed for the call.
15 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your feedback. We're glad you found the follow-up email helpful and that it added to the advice you received during your appointment.
The information was very clear &…
The information was very clear & precise.
The call handler listened well & cared too.
Friendly & kind all the while remaining professional & polite.
17 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your kind words. We're pleased you found the advice clear and that you felt listened to and supported throughout your call. We'll be sure to share your feedback with the adviser.
A very mediocre experience
Despite positive reviews, my experience with the Leaehold Advisory Service has been rather mixed. I had a telephone call with them which was very helpful. I followed that up with more details, as requested but received a reply that did not address the specific question, in addition, the reply went off at a strange tangent that bore no relevance whatsoever to my query. I wrote again, and received an email chastising me for exceeding the 500 character limit (my word count, however, reveals the entire text of my message to contain only 48). In summary, far less help than a free half hour consultation with solicitor. I have found the Leasehold Avisory Service avoident and not actually giving very much in the way of advice which is a great shame as there is a societal need for the service.
17 juillet 2026
Avis spontané
Réponse de The Leasehold Advisory Service
Thank you for taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations. We'd like to understand what happened and see if we can help further. Please contact us at info@lease-advice.org with your details so we can look into this.
Incredible service 5 star
Excellent and sound advice and suggestions. Really a 5 star service! I was impressed how my query was handled and resolved. I highly recommend using the service.
11 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your review. We're delighted to hear that you found the advice helpful and that your query was handled well. We really appreciate your recommendation.
Excellent service but expensive
Excellent service but expensive. Such information should be free.
10 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your feedback. We're pleased you found the service helpful. Just to clarify, our advice service is free to leaseholders. If you've incurred costs elsewhere as part of resolving your issue, we appreciate that this can be frustrating.
Worth a chat if you are considering…
Worth a chat if you are considering buying leasehold was very helpful.
14 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your review. We're glad you found the advice helpful and that we could support you before making such an important decision.
very. helpful
very. helpful and explained the next steps to take in our dispute. with the landlord.
13 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your review. We're pleased we could help explain the next steps in your dispute. We wish you all the best with resolving the matter.
The adviser was very helpful and gave…
The adviser was very helpful and gave me all the advice i needed
13 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your feedback. We're glad the adviser was able to provide the information you needed and that you found the advice helpful.
Invaluable organisation
Invaluable organisation. Really well informed advisors. There are some issues which I am having with a management company for a leasehold property and I am now much more confident about my legal rights after contacting this organisation.
13 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your kind review. We're pleased we could help you better understand your legal rights and give you more confidence in dealing with your situation.
The arranged call was on time as…
The arranged call was on time as agreed. Kemi was superb, very professional, introduced herself and put me at ease straight away. She asked pertinent questions which enabled her to provide the advice and inform me of the action and options available to us. I would highly recommend the service.
13 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your feedback. We're delighted to hear that Kemi made you feel at ease and provided clear advice about your options. We'll be sure to pass on your kind comments.
Helpful and well researched
The advisor I had knowledgeable and helpful and offered appropriate solutions to a situation with many complicated components to it.
The follow up email arrived quickly and fully comprehensive.
7 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your review. We're pleased you found the advice helpful and that the follow-up information arrived promptly and was useful.
Fantastic service
very quick to get an appointment (the same day ) and good clear advice
9 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your review. We're glad we could offer you a prompt appointment and provide clear advice when you needed it.
Help given was useful. Constant retpeated breakdown of lifts causing imobile occupants to be stranded for days.
Help given was useful, Less urgent defaults have been attended to, however not the most important from the risks and fire hazzard point of view.
Occupants with mobility problems stranded repeatedly for days.
9 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your feedback. We're pleased you found the advice useful. We're sorry to hear the issues affecting residents are continuing, particularly those impacting people with mobility needs. We hope the information provided helps you take the next steps.
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