Britannia Leatherbarrows Avis 

153
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Both Brad and Andy worked in extremely hot conditions- without complaint. Andy kept us informed of a change to arrival time at pick up. Our driver Brad was an absolute gem he kept us informed of thei... Voir plus

Noté 5 sur 5 étoiles

I would certainly recommend Britannia to anyone moving home. They were courteous and very helpful. Made our move so much less stressful. The service was extremely efficient from the quote through to t... Voir plus

Noté 5 sur 5 étoiles

I have just had Britannia Leatherbarrows to move me from my bungalow and into Holdover for a few weeks until my next property is ready for me to move in. I can’t praise the 2 young men that prov... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Perfect delivery by the two guys assigned to the delivery. Had to decant from main vehicle to a smaller one to be able to get access house in a smaller road. Essential unloading, loading and delivery... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Déménageur
  2. Services de déménagement et de stockage
  3. Garde-meubles en libre-service

Écrit par l'entreprise

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


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4,7

Excellent

TrustScore 4.5 sur 5

153 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(153)

64 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great Service

We have moved nearly twenty times and we can honestly say that the move we have just done has been the best. The team who moved us were polite, professional, listened to what we wanted and then did it. The standard of packing was excellent and everyone we engaged with most helpful. Definitely top end 5 stars.

4 novembre 2024
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Réponse de Britannia Leatherbarrows

What a delightful review to read, we are so happy to hear this was your best move ever! What a fabulous statement and compliment for us! It was our pleasure of course, and I'm sure we will hear from you again should you need a removal service. Take care and thank you from everyone

Noté 5 sur 5 étoiles

Excellent service

Excellent service, highly recommend!

1 novembre 2024
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Réponse de Britannia Leatherbarrows

Thanks ever so much for your review, we are really pleased to see how happy you were. Thank you for your Trustpilot recommendation and please also let your family and friends know about our company and services

Noté 5 sur 5 étoiles

Excellent removals company

Kept us fully informed throughout the removal process. They were prompt, very efficient, and did all the packing, labelling and unpacking as per our wishes. They were proactive in anticipating any questions we might have. The removal costs were less than we had expected. We have used them before, and we will definitely use them again if or when we next move.

28 octobre 2024
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Réponse de Britannia Leatherbarrows

It is a real pleasure to hear your kind words, thank you for taking the time to share your experience and for choosing to use Britannia Leatherbarrows again for your move. If we can help again of course we will be on hand to assist you, till then all the best to you

Noté 5 sur 5 étoiles

Could not have been more helpful

Could not have been more helpful. I had to reschedule my moving, storage & delivery dates everything worked out fine

17 octobre 2024
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Réponse de Britannia Leatherbarrows

Thank you for your fantastic review, we always love reading about our customers experiences and we were very happy to accommodate your new date. Take care

Noté 5 sur 5 étoiles

Moving to Spain

From going into store (Rob,Matt and Jordan were brilliant, nothing was too much trouble.
Delivery to Spain with Brad and Jordan also excellent and couldn’t be more helpful. Many thanks to Tracey in the office. Overall couldn’t fault the experience and would recommend to anyone.

15 octobre 2024
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Réponse de Britannia Leatherbarrows

We are so pleased to hear that you found our services easy to deal with and that you were happy with your European move from start to finish. Thank you for personally thanking the staff involved also. Britannia Leatherbarrows wish you all the best in sunny Spain

Noté 5 sur 5 étoiles

Steve and his crew were excellent

Steve and his crew were excellent, I couldn’t have asked for better people to move all my belongings especially as I was downsizing slightly and to a different county.

The cost was very competitive and I would not hesitate to recommend them.

18 octobre 2024
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Réponse de Britannia Leatherbarrows

Wonderful to receive your 5* review. Steve and the crew will be personally thanked. I am glad we could help you with your relocation. Thanks for your custom

Noté 5 sur 5 étoiles

Excellent Moving Company.

Excellent Moving Company made my move stress-free and smooth. Their attention to detail and commitment to customer satisfaction were evident throughout the entire process. I highly recommend them to anyone looking for a reliable and professional moving service.

4 octobre 2024
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Réponse de Britannia Leatherbarrows

Thank you ever so much for taking the time to share your feedback. We're absolutely delighted to hear that your entire moving experience, from our initial conversation to the actual move itself, was met with the utmost professionalism. At Britannia, ensuring exceptional customer service is at the heart of everything we do, and it makes us so happy to know that we were able to make your move stress free and smooth, take care

Noté 5 sur 5 étoiles

Smooth experience start to finish

Smooth experience start to finish, thank you for your help

14 octobre 2024
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Réponse de Britannia Leatherbarrows

On behalf of the Britannia Leatherbarrows team, thank you very much for your amazing feedback. It was a real pleasure to assist you with moving home. Best wishes in your new home.

Noté 5 sur 5 étoiles

Arrived in a timely manner

Arrived in a timely manner, our property and belongings were all treated with respect. No damages at all and the team were extremely personable and helpful. Would not hesitate to recommend this company. We have used them many times

2 octobre 2024
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Réponse de Britannia Leatherbarrows

Many thanks for taking the time to share your experience and for choosing Britannia Leatherbarrows. We are very pleased to hear how happy you are with the service, see you on your next move!

Noté 5 sur 5 étoiles

A good experience

Our 2 movers, Steve and Chris were very helpful and moved us over 2 days - collect first day, then deliver on second day. They were on time both days and were a pleasure to deal with.

3 octobre 2024
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Réponse de Britannia Leatherbarrows

This is wonderful news! Thanks for the personal praise for Steve and Chris. Enjoy your new home in the gorgeous Bath area.

Noté 5 sur 5 étoiles

Great service

Great service , the three guys who packed and moved us were fabtastic.
Our youngest grandson who lives with us is on the autistic spectrum, and they were great with him helping him to pack his personal possessions.
We moved on the Friday and due to the sofas needing to be moved to another room on the Monday after moving in on the Friday I spoke with the office and two lads came out to move the sofas to the new room.
Fantastic experience and a great company, would highly recommend them.

7 octobre 2024
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Réponse de Britannia Leatherbarrows

This is delightful to read, thank you for taking the time to share your positive experience with us. All your feedback will be passed to your crew and it was our pleasure to move you. All the very best to you and the family.

Noté 5 sur 5 étoiles

Great company highly recommend

The guys were very helpful. Worked very hard. Nothing was to much trouble. Everything was packed very well. Would highly recommend.

16 septembre 2024
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Réponse de Britannia Leatherbarrows

Thank you, it was great to read this feedback from you. Rob and Matt will be so happy with this. We wish you and your family well in your new home.

Noté 4 sur 5 étoiles

The guys where very hard workers

The guys where very hard workers and managed to get everything done as requested, every request was carried out without complaint and on time. Only issue was that someone left a dirty mark on the carpet in the house we moved from and another mark on a new carpet in our new house.

22 août 2024
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Réponse de Britannia Leatherbarrows

We appreciate you taking the time to leave us a review. I am glad that your requests and move was carried out effectively and you appreciate the crews hard work ethic.
In regards to the mark on the carpet, our apologies that this has happened. Please can you contact us directly so we can advise you accordingly as we were unaware of this.

Noté 3 sur 5 étoiles

I had conflicting information

I had conflicting information, britannia said I could pack bits in a large carrier bag but the moving men said no so packed them in boxes. I don't know what is in the boxes anymore. The movers worked extremely hard packing up but I felt rushed at the end and now I can't find some bits. The movers were not so careful unpacking and broke a set of drawers, left dirty hand prints on a wall and pulled a hook out of the wall leaving a hole. Overall I was pleased to be in my new home but it's going to take a while to sort everything out.

16 août 2024
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Réponse de Britannia Leatherbarrows

We are glad to hear our crew worked hard.
Hopefully you will have unpacked most of your items over the weekend, and have now found everything.
Sorry if you were given conflicting information. To confirm, items are always better protected in a box where possible, so this is best practice.
If you would like to contact us directly regarding any damages or issues then we can assist you. This is the first we have heard of this, as nothing was raised on your signed paperwork. Please contact sales@leatherbarrows.co.uk
We hope you will be very happy in your new home

Noté 3 sur 5 étoiles

- for the packing & loading ++ for the delivery and unloading on 2nd day

The whole packing and loading process was a nightmare - I booked this service as I am alone and thought it would be easier. I’m afraid they made an already stressful situation much worse. Based on the packing and loading I would not recommend you to anyone. However, the two guys who turned up on the second day with the bulk of the ‘good’ I cannot speak highly enough about. It is because of them that you get a score of 3 and not lower. They were amazing.

1 août 2024
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Réponse de Britannia Leatherbarrows

We are sorry to hear that you have had a mixed experience. We are however glad that you found the delivery crew to be amazing. This was unusual for the packing crew, so we have asked them for their account. They said that no issues had been raised with them at the time or after. We wish you happiness in your new home

Noté 3 sur 5 étoiles

Lovely removal men, just not enough of them

Lovely removal men; very polite and helpful. However, having used a (different) Britannia removal firm a few years prior, there has been a noticeable decline in service. Previously, 5 bed to 5 bed move from East to West took ONE day with 6 guys, one lorry, one van. This time 4 bed to 5 bed, an hour down the road, TWO days, 2 guys first day, second day 3! There were a few other minor issues, and as I said, the guys themselves were brilliant but it was a lot to expect of the two, then three of them, especially given that it was very hot. I hope they were well paid....

27 juin 2024
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Réponse de Britannia Leatherbarrows

Thanks for leaving us a review of your experience. I am glad you found the crew to be brilliant. Our crew are hard workers and some have been with us for over 25 years. Your appreciation to them will be passed on, best wishes

Noté 5 sur 5 étoiles

Top experience looked after from start…

Top experience looked after from start to finish, everything done to perfection. Thanks to all staff both in Spain and UK.

29 juillet 2024
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Réponse de Britannia Leatherbarrows

We cant ask more than a review like this! Thank you for leaving us your review and glad you were happy with our service to you, all the best

Noté 5 sur 5 étoiles

Highly Recommend!

Great experience from start to finish.

Lewis from the team came over swiftly and gave an in person valuation of what we needed to move. It was very accurate in comparison to the actual service we received and paid for.

There were no issues on the day of moving out, Rob and his team arrived and sorted everything out swiftly, no damage to our items that went into storage for months before we had them moved to the north of the UK (from the south).

Tracey did a great job at organising a move in date, considering we gave very vague timelines due to a completion date on our move in property not being confirmed for much of the time we had our items in storage.

No issues on the day moving in either, somehow the logistics team managed to get the same lead who packed us on move out day to handle the move in, which made everything super easy.

I have back issues and didn't have to lift a finger for the whole process which is exactly what we were looking for.

Thanks again for a great move!

22 juillet 2024
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Réponse de Britannia Leatherbarrows

We really appreciate you taking the time to leave us this wonderful review. We were delighted with your comments and Lewis, Tracey and the Team would like to thank you for personally naming them with your thanks. Best wishes to you

Noté 3 sur 5 étoiles

So the service was "ok"

So the service was "ok". Promised floor coverings and picture sleeves and TV covers. None.
Guys turned up on day one. No introduction. Spent six hours loading. Didn't moan once about us or the weight but moaned constantly about management and lack of resource. Tail lift on truck didn't work.
BO smell and smokers! Day two. Two even grumpier guys. Again Didn't introduce themselves. Took the doors off the fridge when it actually came in with them on. Again smokers. Was quoted for two containers. Only 3/4 fill 1st and 1/2 second. They then went to another pack and store job after me. So my container had other clients goods in? Week later they delivered. No ramps! No working tail lift and no equipment to assist them moving everything down 42 - 62 steps down. Five guys both days. All polite. Again no intro except from "Steve" worked very hard. No moaning about the 300+ boxes and heavy stuff but a lot of moaning about management and lack of equipment. No sack barrows no stair climbing trolley etc. It then hammered down with a huge thunderstorm. They had no wet weather gear at all. They all got absolutely soaked. Again no floor coverings offered nor used. Going with a "National" company I would have expected a little better.
NOTHING broken though. But I did feel for guys. Dave the estimator was good. But I feel he should go out on some moves to discover the actual offer. Lorries and containers were tatty.

12 juillet 2024
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Réponse de Britannia Leatherbarrows

We have read through your review and would like to thank you for your reflective comments, and for highlighting some points you feel we could improve upon. We will of course follow this up with members from your crew.
We are however pleased to hear that the move went to plan in regards to the move plan timings, and that all your items were delivered safely. Our thanks and regards to you in your new home

Noté 5 sur 5 étoiles

Excellent professional service

Excellent professional service. The blokes worked so hard. Brilliant service from start to finish

22 juillet 2024
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Réponse de Britannia Leatherbarrows

Fabulous to hear that you were very happy with our service. Mark and Ady will be thrilled with your positive feedback. We hope you and your mum in law have settled in well to your new home :)

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