Leekes Avis 

I was looking for furniture for my new home office & fed up that I couldn’t find what I was looking for. Then, in Cheltenham we spotted a Leekes store & thought we have nothing to lose by popping in. SO glad we did! There was a desk (Stockholm) that I thought was beautiful & just the right size, plus an extendible table, tall bookcase & sideboard. All fantastic quality & design. The sales assistant (Fahimeh) was great too. She was helpful with information & a tape measure but gave us plenty of room & time without badgering or being pushy (which always puts me off). The furniture was delivered quickly as arranged & the two guys were happy to put it where I wanted. The desk, sideboard & table only needed the (very sturdy) legs putting on but the bookcase needed assembly which was the easiest furniture we have ever put together with decent tools supplied & all four pieces were in the office assembled in only a few minutes.
I can honestly say that our experience with the shop, staff, delivery, products & design have been 100% perfect & I’m getting lots of positive comments about how much people like my new office. It’ll almost be a pleasure to work in there. Almost 😉

Always great service from everyone in Leekes but Katie was really helpful with a return today

It’s a long story which I won’t bore readers with but suffice to say we’ve been trying to get a fitted kitchen ordered and installed from Leekes for 7 weeks without any success. Broken promises, incorrect information, unprofessional behaviour by staff and fitters. The whole thing a shambles. Still not resolved. Very stressful and frustrating.

Tremendous help and service from Jeremy working at the check out desk in Melksham, Jeremy again today and always goes above and beyond to ensure a successful service and purchasing experience for the customer as well as being exceptionally informed and helpful on product knowledge and advice. some say it is hard to find good employees but Jeremy is certainly one of those.

Last week I submitted a 5* review of the restaurant at the Llantrisant store. We would also like to do the same for the trade counter. We have been dealing with Sian for more years than I can remember and have always had first class service from her and the team. Sian's knowledge of building materials is second to none and she is never without a smile for her customers. Another employee who is an asset to the company. We are very grateful for the service we have received for all these years
Chris and Martin

I had been shopping in Leekes at Melksham on arriving home found I had lost my card wallet containing my all my credit and bank cards. Fearing the worse I hurried back to the store. On speaking to stores assistant I was relieved that it had been found/handed in. I would like to thank "Katie" at the tills for not only securing the card but being very diligent in ensuring that I was the rightful owner.

Speedy delivery and excellent pricing. Very pleased with the transaction

Just want to say a huge thank you to the lovely Kerrie (or maybe Ceri?) on the paint section of Leekes llantrisant. Helping us colour match to a fridge door that was damaged. Hugely professional, really helpful and knowledgeable, great result with the match. Thanks Kerrie

Katie is a super star and helped me set up my privilege card and save more money!

Very helpful staff at the Cheltenham store, particularly Fahimeh and Phill. We got a very good clearance deal on a G-Plan suite and are very satisfied with the whole experience.

Very helpful and friendly staff. We interacted with Jeremy at the checkout who helped me sign up for the privilege card and a lady in soft furnishings who was really helpful when we kept going back to her with questions - unfortunately, I didn't get her name.

Received a damaged item and referred this to customer services for an exchange.

I was told that this would be collected via parcelforce as I wanted an exchange. Heard nothing until a couple of days later only post chasing and via email that I’d have to take it to the post office.

The agent told me the item was fairly heavy so it was agreed in the earlier stages for pick up. I then spoke to the Customer Services Manager who was very rude and not empathetic to us and just stated ‘no, it’s a self return and you’ll have to figure it out’. I asked for a solution but he was pretty blunt and had no consideration for our situation or what was promised by the agent, not us. When I said I couldn’t do it, he said we won’t be receiving a refund and stated calls are not recorded.

He then mentioned he is the highest point of contact and there was no one above him. At this point I had decided to escalate but he was so egotistical, he claimed he practically owned the company (I will not publish his name).

Avoid at all costs if you want decent customer service as THEY DO NOT RECORD CALLS!

I went to the cafe in pontyclun store. Lovely staff there, one in particular, Cass, was very helpful and polite.
I look forwards to coming again.

Alex helped me a lot choosing the right mattress

Went into the Store in pontyclun, just want to say how lovely a member of staff was that works in the cafe her name was Cass she went above an beyond, she really is a valued member of the team!!

Cloakroom refit - Simple job. Wrong trims delivered. Wrong radiator delivered. Wrong radiator delivered again. Wrong wall mirror delivered. They have promised a refund but it's not happening. Have been forced to take legal action. Once they have your money there is a complete lack of interest.
It's a small amount of money and has now cost them the sale of a 3 Piece Suite and some replacement windows.
AVOID

the workers, vicky, andrea and kadie did a wonderful job serving today. were very nice and friendly. great customer service and a great cafe.

Vicky,Andrea and Kadie did an amazing job and were very welcoming and more than happy to help

Very pleased with the comprehensive service overseen by Leekes, from initial guidance on choice of kitchen, to planning and delivery of kitchen units and all appliances. Prompt solutions were provided by very attentive Leekes staff when a few adjustments were required to original spec. Above all, we greatly appreciated the professionalism of Steve Williams, Phoenix, our kitchen fitter who, along with his colleague, carried out the fitting of a challenging kitchen and utility room to our utmost satisfaction. He always brought to our attention issues which required further thought and recommended solutions, drawing on his extensive experience. We would happily call on his service again. Happy customers. Beautiful new kitchen.

Leekes does appear to be aimed at the more mature customer but dont let that put you off, customer service from every member of staff we engaged with was excellent. Special shout out to the interior designer lady who helps us pick out 'do for now' curtains and found us bargains in the reduced and sale sections. Also praise to the check out lady who signed me up on the spot with a loyality/ Leekes privikage card and saved me 60% on my bedding. Cafe staff lovely too. Enjoying my privage card brekkie now in the cafe. Will be back to the Melksham branch again soon. Sorry Dunelm and John Lewis!