Leekes Avis 

I went to Leekes on the 16th of September to shop for some furniture and then visited the cafe and was very surprised with the staff, I was served by Emily and she was very polite and gave very good service

Today I visited the cafe and was served by Kadie, she looked after me and made the best coffee, and service with a smile! I shall be returning for another visit.

From the moment I submitted an on-line enquiry for replacement doors, to the completion of the work, all of the Leekes staff made me feel like a valued customer, making every effort to respond to my follow-up queries promptly and professionally. The initial design consultation, survey and contracts were booked to follow one another seamlessly and my satisfaction with their approach and products chosen, was checked at every step. Communication of the installation was swift and clear and undertaken on the planned date. On the day, the installers were held up by congestion, but kept me informed. When they arrived, they began immediately and worked consistently until they had completed the job to my satisfaction and cleared up all evidence of them ever being there. When viewing the products in store, I recognised their quality and value however, I am even more impressed on installation. The new doors have transformed both front and back access and the whole experience was exemplary, so much so, I am about to place an order for my next transformation!

What a pleasant experience, cassie went above and beyond to cater to our needs ,friendly service ,food lovely ,will be back and of course Leekes wonderful array of goods .

We made our regular visit to Leekes cafe llantrisant, excellent service lovely food and always made feel very welcome by cassey and staff

I purchased a bed from the display when Leekes were having the closing down sale at their Bilston Store on 10/7/26 and was charged £109.00 extra for delivery.
The salesman told me that delivery would be up to 4 weeks. This would mean I should have it by 7/8/26 which we accepted . It was purchased for a house we were moving to.
However when I got home and read the invoice I was given, the delivery date was now estimated at 21/8/26, so now the delivery was going to be up to 6 weeks. If this had been stated at the outset I would not have placed the order as the bed would be needed before then.
I was told that I would be contacted in advance to arrange an exact time and date for delivery . As the 21/ 8/26 neared with no further information I rang Leekes asking for a delivery date , I was told they were waiting for their delivery agents to collect it from them, and that the delivery company would then ring me to arrange a time and date.
The delivery company eventually rang on 26/8/26 and wanted to deliver on 2/9/26 which I could not accept as I was not available that day.
The man at the delivery company said he would have to ring back when he could re schedule . I did not get any further calls till 10/9/26 another 15 days later and they wanted to deliver on 14/9/26. This was accepted .
I made arrangement to be in all day . I had heard nothing at all by 3pm , not even the promised call or message a couple of hours prior to expected time of arrival . I rang them for an update . They now said the van had broken down !!!
When I asked why I had not been notified , they said they were just about to ring me to do so !
I asked them to ring back asap with an update as I was waiting in especially for this, and made a round trip of over 120 miles to be at the property. As I can not move into the property yet, as I have no bed , this is rather urgent.
I waited a while, and decided to give them another call . I spoke to a woman this time and they have now promised to ring me back with a view to delivering on the 24th or 25th. This will be eleven weeks from purchase,
I purchased this bed as it was a good price, and the up to 4 weeks delivery was acceptable to me at the time and quicker than a standard order. This has now gone way beyond that time frame, and is causing real problems . Neither Leekes nor the delivery company seem to have any sense of urgency. If it was a side table or some other similar insignificant item, then no problem, but a bed is a vital purchase.
Plus when I purchased the bed it looked in new condition, what is is going to be like when it’s been handled (loaded and offloaded at least 10 times between point of purchase and potential delivery).I really am dreading to see what condition it may be in now. Plus how/where has it been stored in the meantime.
I am disgusted that Leekes treat customers like this, I had always thought of them being a very reputable company, and feel very let down by them.
Beware of delivery dates , they may not be anywhere near what you are quoted !
I will update this review as and when I have any further information.

Update 1.
Leekes have in fact now replied to me, asking for more information. However as I was replying I had to put my phone down to answer the door, and my young grand daughter started playing with my phone and must have pressed the send button.
There is no way I can re send anything now.
So they have now had an incomplete reply, no doubt making no sense at all, thanks to my little helper

Extremely disappointed with Leekes Furniture.

We bought 4 kitchen stools from Leekes for £536, and we were told they were good quality. After only around two years, the fabric on ALL FOUR stools started peeling. For that price, I expected them to last much longer.

I contacted Leekes, sent photos and have been emailing them for months trying to resolve this. Their response is that because it’s been over two years, it’s out of warranty. Even worse, they are now saying I must have used detergent on the stools and that’s why the fabric is peeling.

How can they possibly know that from photographs? Nobody has even come to inspect the stools. Instead of investigating the problem, they have simply blamed me.

We bought a dining table and chairs from a different company around the same time, and they were cheaper but are still in perfect condition.

I honestly thought Leekes was a reputable company and that I was paying for quality. I was completely wrong. I regret buying these stools and, after this experience, I would not recommend Leekes to anyone.

I was looking for furniture for my new home office & fed up that I couldn’t find what I was looking for. Then, in Cheltenham we spotted a Leekes store & thought we have nothing to lose by popping in. SO glad we did! There was a desk (Stockholm) that I thought was beautiful & just the right size, plus an extendible table, tall bookcase & sideboard. All fantastic quality & design. The sales assistant (Fahimeh) was great too. She was helpful with information & a tape measure but gave us plenty of room & time without badgering or being pushy (which always puts me off). The furniture was delivered quickly as arranged & the two guys were happy to put it where I wanted. The desk, sideboard & table only needed the (very sturdy) legs putting on but the bookcase needed assembly which was the easiest furniture we have ever put together with decent tools supplied & all four pieces were in the office assembled in only a few minutes.
I can honestly say that our experience with the shop, staff, delivery, products & design have been 100% perfect & I’m getting lots of positive comments about how much people like my new office. It’ll almost be a pleasure to work in there. Almost 😉

Always great service from everyone in Leekes but Katie was really helpful with a return today

It’s a long story which I won’t bore readers with but suffice to say we’ve been trying to get a fitted kitchen ordered and installed from Leekes for 7 weeks without any success. Broken promises, incorrect information, unprofessional behaviour by staff and fitters. The whole thing a shambles. Still not resolved. Very stressful and frustrating.

Tremendous help and service from Jeremy working at the check out desk in Melksham, Jeremy again today and always goes above and beyond to ensure a successful service and purchasing experience for the customer as well as being exceptionally informed and helpful on product knowledge and advice. some say it is hard to find good employees but Jeremy is certainly one of those.

Last week I submitted a 5* review of the restaurant at the Llantrisant store. We would also like to do the same for the trade counter. We have been dealing with Sian for more years than I can remember and have always had first class service from her and the team. Sian's knowledge of building materials is second to none and she is never without a smile for her customers. Another employee who is an asset to the company. We are very grateful for the service we have received for all these years
Chris and Martin

I had been shopping in Leekes at Melksham on arriving home found I had lost my card wallet containing my all my credit and bank cards. Fearing the worse I hurried back to the store. On speaking to stores assistant I was relieved that it had been found/handed in. I would like to thank "Katie" at the tills for not only securing the card but being very diligent in ensuring that I was the rightful owner.

Speedy delivery and excellent pricing. Very pleased with the transaction

Just want to say a huge thank you to the lovely Kerrie (or maybe Ceri?) on the paint section of Leekes llantrisant. Helping us colour match to a fridge door that was damaged. Hugely professional, really helpful and knowledgeable, great result with the match. Thanks Kerrie

Katie is a super star and helped me set up my privilege card and save more money!

Very helpful staff at the Cheltenham store, particularly Fahimeh and Phill. We got a very good clearance deal on a G-Plan suite and are very satisfied with the whole experience.

Very helpful and friendly staff. We interacted with Jeremy at the checkout who helped me sign up for the privilege card and a lady in soft furnishings who was really helpful when we kept going back to her with questions - unfortunately, I didn't get her name.

Received a damaged item and referred this to customer services for an exchange.

I was told that this would be collected via parcelforce as I wanted an exchange. Heard nothing until a couple of days later only post chasing and via email that I’d have to take it to the post office.

The agent told me the item was fairly heavy so it was agreed in the earlier stages for pick up. I then spoke to the Customer Services Manager who was very rude and not empathetic to us and just stated ‘no, it’s a self return and you’ll have to figure it out’. I asked for a solution but he was pretty blunt and had no consideration for our situation or what was promised by the agent, not us. When I said I couldn’t do it, he said we won’t be receiving a refund and stated calls are not recorded.

He then mentioned he is the highest point of contact and there was no one above him. At this point I had decided to escalate but he was so egotistical, he claimed he practically owned the company (I will not publish his name).

Avoid at all costs if you want decent customer service as THEY DO NOT RECORD CALLS!

I went to the cafe in pontyclun store. Lovely staff there, one in particular, Cass, was very helpful and polite.
I look forwards to coming again.