One of the worst products I have ever purchased. The suit had nothing to make with the photo that they advertised.. Tight even if you size up, no labels better to order from shein or Temu. The prices... Voir plus
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Horrible return policy and sizing. I was on vacation when I received the dress which took forever to come btw so I missed my return window of 7 days by not a lot and they couldn’t accept the return an... Voir plus
Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is no... Voir plus
L'entreprise a répondu
Marin was extremely helpful, professional, and kind throughout the whole process. They were patient, attentive, and made sure all my questions were answered clearly. I really appreciated the excellent... Voir plus
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1,6
Mauvais
319 avis
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A répondu à 43 % de ses avis négatifs
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Return policy does not exist
Return policy does not exist, no return address in UK and all items are non returnable. These online companies using .co.uk fronting as UK merchants but are not should be be banned and blocked from selling to UK customers and ripping people off their money.
19 novembre 2025
Avis spontané
Réponse de Leely
Dear OMOJ,
We sincerely apologize for the frustration and confusion caused by our return process. We deeply regret that we failed to communicate our return logistics clearly, leading to your unpleasant shopping experience—this falls short of the standards we strive to uphold.
To clarify, while we don’t have a physical return address in the UK, we do honor valid return requests for eligible items. We’ll provide a dedicated US return address and guide you through the process once you share your order details. Our team will also ensure the return and refund process is as smooth as possible, and we’re committed to resolving this fairly for you.
Your feedback is invaluable as we work to improve transparency around our international return policies. We hope you’ll give us the chance to make this right—please email customercare@leely.com with your order information, and we’ll respond promptly to assist. Thank you for your patience.
Kind regards,
Leely Customer Care Team
I ordered because they utilize PayPal…
I ordered because they utilize PayPal so that made me trust the website. It’s a scam though. The dress I received looked nothing like the product online. I’m assuming the reviews with pictures are AI generated because the dress is such poor quality in real life. Don’t make the same mistake as me!!! I’m out $140
15 novembre 2025
Avis spontané
Réponse de Leely
Hi Shelby-Mai Tipton ,
First of all, we sincerely apologize for the poor shopping experience you have encountered. Regarding the quality of the clothes, we attach great importance to the quality of the clothes and adopt the most suitable production methods at every step. However, clothes cannot satisfy everyone's preferences. If you don't like them, please return the clothes to us and we will process a refund for you. Secondly, regarding the evaluation issue, every evaluation is genuine. Please feel free to check it. Thank you for your feedback. We will continue to improve and strive to provide more customers with a good shopping experience.
Kind regards,
Leely Customer Care Team
Poor quality
Poor quality, nothing looks like on website, scammers, Avoid avoid avoid!
19 décembre 2025
Avis spontané
Réponse de Leely
Dear waleed Qadar,
I'm very sorry for your unpleasant shopping experience. Regarding the quality issue of the clothes, we need to explain that our clothes are designed and produced in the most suitable way. However, clothes cannot satisfy everyone's preferences. If you don't like them, we do support returns and refunds.
Kind regards,
Leely Customer Care Team
Sizing is awful NOT UK BASED
Partner bought me a pair of cowboy boots . Took 2 weeks to arrive only to find the sizing is terrible im a uk size 8 , these won't even take my foot in them definitely not a size 8 more like a size 6.. Partner has emailed numerous times and got no response, these were to be my Christmas present... so not looking likely to be replaced in time. Why say UK BASED...
12 décembre 2025
Avis spontané
Réponse de Leely
Hi Tracie Parker,
Firstly, regarding the order time, our order time includes both the production time and the transportation time. Therefore, the required time will be longer than usual. Secondly, regarding the shoe size issue, please compare with our website's size chart. We strictly produce according to the size chart on our side. Generally, during non-holiday periods, we will reply to the email within 48 hours. Please send me your order number so that I can check the relevant issues,or you can also contact us via our email: customercare@leely.com
Have a lovely day!
Kind regards,
Leely Customer Care Team
Never use it
Never use it! The dress never got delivered , I’ve e mailed 21 times and they say call the police , send a photo of an empty porch, showing the dress wasn’t delivered! Is this a joke?
Never buy anything from here! Wonder how it’s still functioning!
30 novembre 2025
Avis spontané
Réponse de Leely
Hi customer3,
We are very sorry for the poor shopping experience you have encountered. Regarding the order, we will provide the customer with the signed receipt image requested by the logistics. If you don't believe that we have prepared the order as scheduled, we should also provide you with the contact information of the local logistics so that you can directly consult with them to confirm whether the order has been dispatched. Regarding the handling of lost items, we will definitely send you an email informing you. You can provide any of the supporting documents and we can apply for a replacement or refund for you.
Kind regards,
Leely Customer Care Team
I ordered a dress
I ordered a dress, but since it didn’t fit well, I needed to return it. I emailed customer support and Tiki responded. She was very helpful throughout the entire return process. She was kind, informative, and I truly appreciated her assistance.
Thank you for the support and help! Olga
23 novembre 2025
Avis spontané
Réponse de Leely
Hello Olga _,
Thank you for your review! Leely will keep make improvement with our products and service. Hope you enjoy the shopping.
Best Regards,
Leely Customer Care Team
DO NOT BUY FROM SCAM SHOP
Scam - I ordered a £100 dress that was supposed to be velvet, the picture looks velvet and the description said velvet. Of course when it arrived it was a disgusting polyester. I asked to send it back and was told to send pictures. Its just a scam DO NOT BUY.
Edit: You need to review your own product to know that you sent me a polyester dress instead of a velvet one. And how much would it cost me to send it back to you? You are a scam and you know it. AVOID
12 septembre 2025
Avis spontané
Réponse de Leely
Hi Ashleigh Folan,
First and foremost, we sincerely apologize for the poor shopping experience you've encountered. We are definitely following the production standards strictly as per the official website. If you believe there is a discrepancy, we need to verify if there is indeed a problem before we can provide a satisfactory solution.
Best Regards,
Leely Customer Care Team
DO NOT PURCHASE from this company
DO NOT PURCHASE from this company. Although it’s called LeelyUK it’s based in China. I spent over £200 on two dresses but they were no good so I wanted to send them back. I had to spend £36 in shipping costs. Months later the package got returned back to me as the address they gave me didn’t exist. They’re refusing to take the dresses back now so I’ve wasted £200. There are plenty of other good reputable places to buy dresses from so I’d steer clear of these guys!
They then replied to my review with a lie. They gave me an address is china to return the dresses to not an American address. The dresses were sent back to the address they gave me immediately but it seems it was a bogus address. If they were an honest company who really cared, they’d give me the right address to send the dresses back to and give me a refund. Instead, they’re refusing to do anything saying I’m now outside the returns period. Don’t get stung by this company!
5 décembre 2025
Avis spontané
Réponse de Leely
Hi Flame Jo Lowen,
I'm very sorry for the poor shopping experience you've had. Regarding the clothing size issue, we produce the garments in the way that best suits the design of the clothes. However, clothes cannot be made to everyone's liking. If you don't like it, please return the clothes to our delivery address. Secondly, since our customers come from all over the world, we cannot set up return warehouses in every country. Considering various factors, we have chosen the United States as the return address. I apologize for the inconvenience caused to you. Finally, we will not reject packages. But please pay attention to our return policy, and we have relevant reminders in our email exchanges. We do not accept packages with unpaid customs duties. So please understand.
Best Regards,
Leely Customer Care Team
I made a recent purchase from this…
I made a recent purchase from this company, the skirt suit was good but NOT MY SIZE! Their sizing information is misleading: they ARE NOT UK SIZES!
2 novembre 2025
Avis spontané
Réponse de Leely
Hi Flame OftheForest,
First of all, we are very glad that you like the quality of our clothes. Regarding the size issue, we manufacture them according to the size chart on the website. If you order the wrong size, we can apply for a discount coupon for you to make a re-purchase. If it is our fault, we are also willing to offer you a solution.Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Best Regards,
Leely Customer Care Team
AVOID LEELY
AVOID LEELY. It's an absolute sham of a company. I ordered my wedding dress; it took ages to arrive, and when it finally did, it looked nothing like the image on the website. It came crumpled up in a postage bag from China. The fabric was poor quality, and it wasn't even sewn symmetrically. I took the dress to a trusted seamstress here in the UK to see if anything could be done to fix it, and she just laughed! To make matters worse, after waiting for weeks for the dress to arrive, my appointment with the seamstress was two days outside the seven-day returns policy, and their customer service has offered a £8 refund. I'm so frustrated and disappointed.
28 novembre 2025
Avis spontané
Réponse de Leely
Hi Jennifer Turpie,
Firstly, I'm very sorry for the unpleasant shopping experience you've had. Our order process includes both production time and transportation time, so the actual time required will be longer than expected.
Secondly, regarding the clothing-related issues, we attach great importance to the quality of the clothes. Every step of the production is carried out in a way that best suits the product design. Moreover, after production, strict quality inspection is conducted. If the sewing of the clothes is asymmetrical, please contact our customer service department. They will provide you with a solution. The reason for using bagged packaging instead of paper packaging for the delivery packages is that there are many uncontrollable factors in international transportation. Therefore, we use a more convenient and waterproof bag to transport the clothes. If the clothes are wrinkled, we suggest ironing them.
Finally, regarding the issue of overdue orders. After the customer receives the package, we give them 7 working days to decide whether to keep the clothes.
If there is anything else we can do to assist you, please don't hesitate to let us know. We're eager to make it up to you, and would be happy to help however we can!
Have a lovely day!
Kind regards,
Leely Customer Care Team
Worst experience I’ve ever had ordering…
Worst experience I’ve ever had ordering online. Not upfront about return policy, how long it will take item to arrive and won’t confirm I’ve canceled the order.
26 novembre 2025
Avis spontané
Réponse de Leely
Hi marjorie Dannenfelser,
We are very sorry for the unpleasant shopping experience you had. Our website has detailed information about the return policy, order time, and various matters regarding order cancellation.
If there is anything else we can do to assist you, please don't hesitate to let us know. We're eager to make it up to you, and would be happy to help however we can!
Have a lovely day!
Kind regards,
Leely Customer Care Team
Awful service
Awful service! Bought my wedding dress off there and requested a size bigger via email they came back to me and advised 7 days returns policy!!! The dress took over 1 week to come and I just wanted to swap the size. REPORTED TO STANDARDS and reached out to PayPal to assist! DO NOT USE THIS COMPANY
21 novembre 2025
Avis spontané
Réponse de Leely
Hi Caitlin George,
Firstly, regarding our return period, our policy is that customers have seven working days from the receipt of the package to decide whether to keep the order. Secondly, regarding the shipping time of the order, since it is an international package, the shipping time is longer than that of regular packages. I'm very sorry for any inconvenience caused.
Kind regards,
Leely Customer Care Team
I blindly ordered from their website…
I blindly ordered from their website without checking their reviews here first (my mistake!). I had only read the reviews directly on their website, which now I suspect are all fake.
I immediately asked to cancel my order as I didn't see the point of continuing when the company is clearly a scam, and the wedding I ordered the dress for is next month.
When I asked to cancel, they offered an 80% refund, which wasn't good enough. I paid for a service/item and didn't receive it; therefore, I was entitled to a full refund.
Disputed via PayPal and received a full refund. Lesson learnt, always research and read the reviews before ordering!
Be warned, it's a non-UK company and all the 5* star reviews here are laughably fake. The company needs shutting down!
Edited* the company has flagged my review, so I’ve edited it. You can’t even speak the truth anymore it seems.
19 novembre 2025
Avis spontané
Réponse de Leely
Hi Shopper,
I'm very sorry for the bad shopping experience you've had. Regarding the website reviews of Leely, they are all genuine. Please rest assured. Please rest assured.
Regarding the cancellation policy, we have detailed explanations on our website as well. Because once an order is produced, we will invest manpower and resources. We will incur certain costs. Therefore, we have also informed customers about this relevant cancellation policy on our website. Finally, it is unreasonable for you to judge whether the dress we sold is good or not just because you didn't receive it.
Kind regards,
Leely Customer Care Team
Terrible quality
Terrible quality - took much longer to arrive and no help when wanting to return item - cost £98 and the offered me to keep the item and receive a £7 refund - avoid at all costs
19 novembre 2025
Avis spontané
Réponse de Leely
Hi loraine Atherton,
I'm very sorry for the poor shopping experience you've had. First of all, regarding the quality of the clothes, our orders are produced in the way that best fits the design of the clothes. If you don't like them, we do support returns and refunds. Secondly, regarding the issue of refund negotiations, we are very sorry. However, most customers agree to keep the order and receive a partial refund. So we have been negotiating and handling it from the customer's perspective. We will also actively take your suggestions into account and strive to provide a better shopping experience for more customers.
Kind regards,
Leely Customer Care Team
Very Misleading
Very much feels like a scam, so the delivery time says, 3-8 days, it also said tailoring time 7-14 days, but they do, do made to measure so you think that wouldn't be applicable to an already set size, but no when I queried where the dress was they said it takes that long to process before shipment, (process what? Its a dress being put in a bag?) so it took 20 days to deliver it, and it's a wedding dress I got for my sister, she's a uk16 so I thought I'll get the uk18 because we can always get it taken in a bit, well this came and she couldn't even get it on, it was more like a uk12/14, and the wedding was to close to order again, so I asked to return it and I had looked and had seen free returns, but when I looked, it actually says "worry- free returns"(deliberately misleading wording) and it is the least worry-free return I've ever done, they hold the return address hostage from you and won't tell you until you send pictures and speak to them on the chat where they offer you slight returns how about this £8 ok how about £15, and so on until you've said no 10 times then they "escalate it" to someone higher up to ask them for the address to be emailed, once it is (a good while later) you find out its in Texas,( the company is called leely.uk so you don't think you'd have to send it back so far) so I've paid £30 and they want a picture of the parcel and it must be tracked, a picture of the tracking receipt and the tracking number, all this to send back a £120 dress that was incredibly incorrectly sized, so that is entirely their fault! They have to "check it first" before I get a refund and based on there customer service so far, I wouldn't trust them as far as I can throw them! Dreadful experience!! I WILL BE REPORTING THEM TO TRADING STANDARDS! *UPDATE* - ORDER NUMBER WBLLUK9525
4 octobre 2025
Avis spontané
Réponse de Leely
Hi Angy Honess,
First of all, I'm very sorry for the bad shopping experience we have brought you. Our order processing time is divided into two parts: production time and transportation time. This is clearly stated under the "Add to Cart" option on our shopping website. Before our orders are transported, they will go through an important step - quality inspection. To ensure that the orders we send to customers are in good condition, we conduct strict quality inspections.
Secondly, regarding the size of the clothes, our clothes are strictly produced according to our size chart. You can measure them. If they don't match our size chart, we will be responsible.
Finally, about the return issue. Since our customers come from all over the world, we cannot establish return warehouses in every country. Considering various factors, we have located our overseas warehouse in the United States. I'm very sorry for the inconvenience this has caused you in returning the goods. We are very sorry for the complicated return process you mentioned. However, most customers agree to keep the order and receive a partial refund. Therefore, we have been negotiating and handling it from the customer's perspective. Also, when returning goods, you need to provide the tracking number of the return logistics and other information because we need to register the relevant information for the refund. This way, when we receive the package, we know whose it is and who needs to be refunded.②we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Leely Customer Care Team
😣 why didn't i view trust pilot before…
😣 why didn't i view trust pilot before using this site???!!! Spent just over 200£ on two garments for them to be send cheap, stinking and ill fitting. The zips dont work, poor fitting. And to return is a nightmare. Also they came late and lie on their website saying it will take a few business days, so seeming like they are based in UK when they're not.
And to top it off their reviews on their site must be fake. As i left reviews and you can't see them! Lol first this place, then Debenhams online shopping fail. Hopefully everyone will catch on soon 🙏🏽 and we can get rid of these horrible online retailers.
18 novembre 2025
Avis spontané
Feels like a scam
I would not recommend buying from this company.
Be prepared for a long wait to receive your order.
The sizing is not accurate.
They make it very difficult to return the item.
13 octobre 2025
Avis spontané
Zero stars if that were an option
Zero stars if that were an option. They are basically a scam in that they make it SO SO SO incredibly difficult to return and there is such a small window of time, for busy working people, and the cost of returning is on the customer completely. They don’t even supply return labels. I could go on and on about the unprofessional customer service, the hoops you have to jump thru, the lengthy wait to receive your item etc. but I will just say loudly DO NOT BUY FROM THEM!!! You will most likely regret it.
14 novembre 2025
Avis spontané
Appalling customer service
Appalling customer service! My dress arrived this week for a 50th birthday party. Small fit. Design not as shown on the website. The dress cost £95, I have been offered £8!
DO NOT TOUCH this company with a barge pole!!!
7 novembre 2025
Avis spontané
DO NOT BUY FROM THIS COMPANY
The quality of the garment is shocking and cheap compared to what i spent on it. To return the item i purchased from a UK website address is to send it back to Texas! They should not be allowed a uk website - beware don't be fooled by this.
6 novembre 2025
Avis spontané
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