LinenMe Avis 

Living in the UK and ordering from a supplier outside the EU when the company is based here in the UK - that's never going to run super smoothly at Christmas time, is it? Having ordered on 15/12 we didn't expect to see the items before Christmas as the tablecloth was marked 'made to order' so we added two weeks to the expectation (or perhaps a split consignment). Instead everything arrived together on 28/12, from Lithuania, which we thought was excellent. The website's a bit clunky but it works and tells you what you need to know, except for the import taxation part. This is where their customer service really excelled and I have to say, I was not expecting a full refund of the UPS invoice amount, but that's what I got. Replies to emails were prompt and helpful from Justina. I wish this company every success and would definitely use again. The table linen is beautiful and you also receive a loyalty discount added to your account for your next purchase - again an unexpected bonus! Half a star deducted as the website information and functionality could be better, but otherwise a great customer experience! Thank you Justina.

Needed to return items, and was told it'd cost £8.99 to return to Lithuania. Nowhere mentioned in the T&C that you have to return to a non-UK address at double the normal cost. Cost me £20 for delivery to me/return delivery, for two cushion covers weighing nothing, for a company based in the UK. Total rip off.

Same as per another customer review, I told them they need to flag this up. But still nothing has changed in the T&C.

Will be reporting this company to trading standards.

Edited 22 Jan 2023, after LinenMe tried to get my review removed today. N.B. this may be a Danish website but it is a UK based company, as per the company details on the website contact page - they are based in Woking, Surrey. The phone number on this Trustpilot page is a UK phone number.

The reply from LinenMe of 25 Nov 2022 states they offer free returns. This is not true. In addition, they say “returns only for products which are damaged”. This is not in accordance with UK law for online selling, nor stated in the T&C. And indeed, I was refunded for non-faulty goods, - the problem is the excessive postage charge to a non-UK address.

Update: I finally got the package after a lot of time spent contacting transport company

My mother ordered some curtains at your webshop as a present for me. I was looking very much forward to receive them. On the 14. of september Linenme sent an email saying they were shipped. No message about pickup occured. On the 21. of september I used the tracking number to locate the package. I could see it had been delivered to a pick up shop, but we have not gotten the message with the relevant information to pick up the package. In addition it was also delivered to a wrong pick up shop, I could live with that however, if only I could pick up the package. Now I think it is just about to be returned to sender, and that is very annoying. I contacted Linenme 23/9 and 28/9 but the issue was only solved after several contacts with the transport company delivering in Denmark.

Bought the sea foam linen fitted sheet and it was BEAUTIFUL. However...the delivery took a long time and it was VERY expensive - I understand that it was made to order from Lithuania, but I don't expect the shipping to be £8.99!
After deciding to send back (it was a gift and wasn't suitable), I found out the returns process was so awkward and unfriendly! It was UPS and when I received the documents to take to my local UPS drop off point, they told me I needed more copies of the documents and I didn't know this...I also don't have a printer so it made this very difficult for me.
However, customer service were quite prompt at responding and did tell me I could have a refund even though it is now past the refund policy (because of all this) - so that was comforting.

Overall, lovely product - but the return process just needs to be more consumer-friendly.

Har ventet i 1 måned på mine håndklæder. Rykket 2 gange - får nu svar, at min pakke er returneret da jeg ikke har afhentet pakken. Jeg har ingen information modtaget om levering. Firmaet tilbyder at sende pakken igen - mod betaling.

Opdatering : Jeg modtog aldrig en meddelelse om at min pakke kunne afhentes. Fik dog pakken leveret med UPS - gratis - i sidste uge. Kunne se på label at pakken havde været sendt til forkert adresse oprindeligt - hvilket forklarer den lange leveringstid.

Meget tildreds. God kvalitet, gode priser, hurtig levering :-)

Lagde ordre. Havde glemt et felt i adressen - bliver alligevel ledt gennem hele betalingsprocessen incl. NemID. Først herefter annulleres købet. Bakker tilbage og udfylder - gennemfører betaling incl. NemID og nu annulleres så pga. at systemet har slettet valg af pickup point. Her valgte jeg så at købe et andet sted - både i dag og fremover. Det må kunne lade sig gøre at kode systemet til at gøre opmærksom på fejl - FØR hele betalingsprocessen med indtastning af betalingsmiddel og bekræftelse på NemID gennemføres. IRRITERENDE!

Great service, great quality and dreamy linen curtains! Justina, the customer manager, was really helpful and even speed up my order so I would get it on time for my event. I could not have been more happy with my purchase. I ordered white linen curtains 3 meters length and just arranged them on the big windows and I must say they look absolutely magnificent! So simplistic and perfect! Wonderful white linen! Very well made! Thank you!!! 🙏🏻

Dyrt og kvalitet tøj. Elsker hør.

Jeg har for kort tid siden modtaget min ordre på 12 pudebetræk. Kvaliteten er super og farverne flotte. Nøjagtig som jeg havde ønsket mig. Det er fantastisk, hvad smukke puder kan gøre ved et rum. Desuden har firmaet også leveret perfekt kundeservice, da jeg havde lidt problemer med teknikken.
Næste gang jeg handler hos LinenMe, gælder det et lækkert sæt sengetøj. Eller måske to. Jeg skal bare vælge farverne. Det er lidt svært. Men så vil mit soveværelse også blive ekstra smukt.
Jeg kan i den grad anbefale deres lækre produkter.

Meget god kommunikation med firmaet under den noget lange transporttid.
Smukke produkter i god kvalitet.

Helt vildt lækre produkter! Meget tilfreds.! Glæder mig til at købe mere. Tror det bliver håndklæder næste gang.

Der manglede en del af min bestilling, og jeg måtte rykke flere gange for at få bekræftet at det ville blive eftersendt. Oplevede at der ikke var tiltro til min henvendelse om manglerne i leverancen. Har ellers handlet der i mange år, og købt sengetøj, håndklæder m.m. for mere end 10.000, og ikke tidligere haft brug for at reklamerer.

I'm very happy with my purchases . Both my curtains and the bedsheets are beautifully made and look fantastic. Everything arrived quickly and questions were promptly answered.

Meget lang forsendelses tid, men det var ventetiden værd.
Jeg modtog en meget lækker kjole.

Returneringsret er relativ. Varerne skal sendes til Litauen - porto for to pudebetræk var DKK 132.. Når Linenme modtager varerne retur, refunderer de ikke beløbet, før du rykker dem for det. Jeg fik kun refunderet 278,- ud af 314,- pga. kursændringer (og hertil kommer min portoudgift på 132,-).

Fantastisk god extra service! :-) Hurtig levering og dejlig kvalitet. Whats not to like?