Loadedwaters Avis 

My order was the wrong flavors. I contacted them when I opened it. I sent pictures of my product and the package it shipped in. I was told they would review my issue and get back with me within 2 days. I have followed up with them repeatedly and no resolution was offered. They just say the proper department will get back with me. It's been a month, considerably longer than 2 days. Stick with loaded teas. This place has awful customer service!

My order arrived packed and every stick was in perfect condition. After testing the tasteI liked it enough to start the subscription and enjoy it.

I leave a few sticks in my car for workdays. The flavor makes plain water easier to enjoyand my subscription keeps enough on hand so I am not stopping for another coffee.

I would give it less than one star if I could. Advertising made in America but it ships from China. When I finally received my order more than half was missing. I contacted them saying to cancel any subscription. The next month they charged me again and sent the product. At this point my first order was not fixed. I’ve emailed back and forth and they give me the run around. Now I just got charged a third time and no response from them. Basically I’m out $179.85. They are scamming people and I think the product is subpar.

I Have a string of e-mails requesting to Cancel my subscription. First it was can we pause it , then I said just cancel it, Ok we will request the cancellation , they just Refuse basically, so now I will have to go to the bank show the long stream of e-mails,and ask them what to do usually cancelling subscriptions is a fairly quick process RIDICULOUS

I bought it for the caffeine and ended up liking the tastecollagen and vitamin side too. My subscription saves me from keeping several different tubs and bottles on the kitchen counter.

If I could leave a review with no stars, that is the score I would award.
Each inquiry want to know where my order was was met with the general, sorry for the delay, your order is on the way to yiu, we appreiciate your patience. I ordered beginning of May 2026, it is now end of August beginning of September 2026. Still they are sorry about the delay and assure me it is on it's way. I do not believe them.
Save your money, save your frustration, save your time and order from LOADED TEA instead. Each order from the Loaded Tea has arrived in a timely manner, has all items ordered are in the package and is neatly packaged.
EDIT: September 4, 2026
I copied and pasted the address in the company reply. The email bounced, no deliverable address. Am I surprised? Not any more. So I stand on my initial review. Save your frustration on all points, and order from LOADED TEAS. The product delivers on time, the product works, the flavors are great and are new flavor drops, coupon codes and great sales!

Would give a -10
They only sent partial orders - TWICE
I emailed for refund because of the partial orders, and because they said it was made in the us. Both packages came from China.
It was almost impossible to figure out how to delete the subscription
I have spent over a month reaching out to ‘jassica’ their supposed customer service department. Her continued response is ‘sorry, someone from
Another department will help you’ they never contact you. They refuse to honor their refund policy
Oh and their product is vile - tastes simply awful.
So do yourself a favor and don’t bother

I would give 0 stars if I could. This is a subscription service first off. They have that hidden real nice and tight so you don’t realize it until they start taking your money. They are not in the USA like their website says. It ships from china. It doesn’t make 32oz per packet. I had to us four packets for my 32 oz tumbler. The cherry flavor is horrible. Taste like cherry cough syrup. They never sent my first order at all never responded to my email. When I got the second order I thought I was finally after two months getting the first order until I realized they had charged me again. Customer service wouldn’t help and no refund for what I never got. Scammers

alaskanglacier is such a good one. The taste is refreshing with cold waterespecially in the morningand the subscription keeps it convenient daily.

I ordered three different flavors. I’m kind of picky with my water flavors and the other two that they sent that I didn’t order are not flavors that I would’ve ever ordered. They sent me three packages, but only one of the flavors that I ordered. I emailed them and told them to send me a label to send the two back that I didn’t order and ask them to send the other 2 that I did order. They responded and apologized and said they were gonna forward that to the appropriate team. I emailed them three times in three weeks and they still didn’t have an update, and just kept apologizing. So I told them to cancel the subscription which they said they would and did not and charged me again and I asked for a refund which they forwarded to the appropriate party supposedly. They’re now coming back and offering a 10% refund which I told them is not acceptable. They keep bumping it up in small increments. The acceptable solution is to send me a mailing label for me to send back the unopened packages that I didn’t order and for them to refund my $26.66 from my original order since they’re not sending me the product that I did order and the $39.99 that they charged me again way after I canceled. This company is a joke. This has been going on since the end of June. This is a total scam and at this point I’m not even convinced based on their customer service that was on the packet as ingredients is real.

I am not someone who enjoys taking a handful of pills every morning. A drink combining things I bought separately tastes better and fits my routine with the subscription.

Don’t do it. They will try to convince you that they are a US based company, shipping from the US. They are not, and do not. It is all coming from China, very slow to arrive, and deceptive responses to all email.

Total scam. Questionable ingredients that I'm allergic to - I have no other allergies -and it takes forever for shipping FROM CHINA (absolutely not made in America), if you ever even receive them. Did not receive promised "free cup with order." And it signed you up for a subscription that I didnt agree to, that autobills every 4weeks, bot even every month. You cannot cancel on their website (that option now appears 8/31/26), nor by email, and when you email, they'll stall indefinitely by saying a rep is "reviewing my account" until they charge you again. They will NOT honor the 90 day satisfaction guarantee whatsoever. Ive emailed "Jassica" 10 times, she knows who I am. Total BS. DO NOT ORDER!!!!!!

Details:
Placed 1st order July 6 order# 2023
Auto billed Aug 3 Order# 2681
-Requested to cancel my order twice on Aug 3rd, got an immediate response from "Jassica" that they don't want me to cancel, asked about changing the amount or times of subscription. I denied wanting to modify and asked to cancel again. Got a 'will forward to our team for review' response.
-Asked for an update Aug 8, received "we've forwarded you request to our team" again.
-Requested update Aug 13, same response. Request refund and cancel subscription same day, and got similar response for the 3 or 4th time in 10 days from the same "Jassica".
-Aug 11 gave honest Trust Pilot review. Weeks later on Aug 29, response was "we dont recognize you, email us"
-Charged again for the 3rd time Aug 31 order# 3268.
-Emailed several times to cancel membership and requested full refund for all 3 orders under their 90 day money back guarentee.

It took nearly a month to arrive, from CHINA. UGH! I ordered more to get the cups, silly I know. I also ordered more to participate in buy 3 get 2. I ordered 5 different flavors. When it arrived, no cups, and only 3 flavors only 1 of them was a requested flavor. I wrote Customer Service, supposedly in the States, but they answered more on China time. ( I recognize the time difference as I've lived in the far east).
Curious to see how this will be resolved.
*9/5- I have been offered a refund for my two orders as I did not like it.

If I could leave ZERO stars I would! Their whole storefront is a scam! They ship from China because they are “overwhelmed with orders”!?! I placed an order on June 18 and still have yet to receive it. Immediately after getting an international tracking number, I reached out to customer service and asked for a refund because their website is a sham. No where does it disclose orders will be shipped from CHINA!! I was told I couldn’t get a refund because the order had already shipped. I request they be transparent on their website. You can’t even leave a review on their site because they are so poorly viewed. Never will I order again nor will I recommend.

Update!! --- I emailed like they asked waiting for a reply. But I've emailed that exact address previously 3 times and all three times I was assured that my order was on the way. Well it is now August 29th. I ordered back in April, still no product. No tracking number, and the communication I received was vague. Over 2 and a half months and nothing. SCAM

Now at 4 months they respond to bad reviews but not direct emails. STILL NO PRODUCTS NO REFUND THIS IS THE FIRST RESPONSE BUT ITS THE SAME BOT SCRIPT

Original review. 5 plus weeks and no product, no cust service, just an auto email reply. No help no tracking nothing but....Thank you for reaching out, and we sincerely apologize for the delay and the frustration this situation has caused. We understand how disappointing it is to have waited this long without receiving your order.

Please rest assured that your order is active and currently on its way to you. Due to the order already being processed through our fulfillment system, we are unfortunately unable to cancel the order or issue a refund at this stage.

We understand that this is not the resolution you were hoping for, and we sincerely regret the inconvenience. Your patience and understanding are greatly appreciated, and we apologize again for the delay.

Loadedwaters.co must be Scam i ordered couple weeks ago no product sent, email jennifer never gets answered

Ordered almost 2 weeks ago. The items never got sent and I contacted them 3 times and received no response. Update: four months later they asked for more information and said they did not know about my order. Until I sent them all three of the emails that I sent before and I still have had no response. Do not trust this company!