Loganair Avis 

My experience of Logan Air is they are a shambles and simply not fit to run an airline. Long story short - flight cancelled, no communication for hours, finally given bags back several hours later, no advice or help about rebooking, and not even one email about the flight having been cancelled. And when we rebooked independently, our bags got removed from the flight due to weight issues (i.e not baggage handling). Maybe they are OK when everything works, but when they need a plan B they were worse than useless. Avoid at all costs

They had to cancel our flight due to weather so they put us up in a hotel. They told us we'd get a family room as there were 3 of us. We get to the hotel and they tell us they dont have any family rooms. Unless it was their first day, how do ground staff not know that?
Anyway, they booked us onto a new flight in 2 days time but told us they would try to get us onto the next days flight. They took our number and told us they would call to update us. The next day we went over to ask as we hadn't heard anything. We were told our flight left an hour ago. We weren't told we were even on the flight. The worst thing though was three separate members of staff telling us that it must be our fault as we would have been told, even after assuring them that we hadn't. I bumped into another couple in the hotel, and they had the same experience, put them onto a new flight but didnt tell them. Finally got home on Christmas eve.

I fly with Loganair regularly and the staff are always friendly. Everything that's within Loganair's control is well run, and there really isn't anything they can do about delays etc.  I've flown with them a lot and haven't had a huge number of delays anyway.

I enjoy flying with Loganair because their routes give you a good alternative to travelling by train. You get a free snack and drink on board too.

It seems like most of the negative reviews on here apply equally to any other airline. As a frequent flyer with this airline I would definitely recommend Loganair.

They must have zero employees in their IT department. Carrier pigeon is more tech savvy than the app. Everything about their tech - boarding passes, inputting card details, retrieving bookings, it’s almost like they designed them to be counter intuitive. But that’s paying them a compliment in that it works someway, the app just don’t work. Flew regularly with them for convenience despite the much higher price point. Never again

We travelled with a pram which was checked at the gate. When I went to retrieve the pram upon landing, I watched the baggage handler drop the pram from a height directly on the concrete, this has caused significant damage to the pram which was in pristine condition. The baggage handler just left it at my feet while I was holding my baby, didn’t apologise and walked away. We contacted a LoganAir about the incident, they took weeks to respond and refused to provide any compensation for the damage caused due to their lack of care and attention. I would avoid travelling with this airline, particularly with safety equipment such as car seats or prams as they clearly do not take reasonable care.

I run a couple of companies in Aberdeen in Dyce and the City Centre. I like to mix up travel between rail and air. I can deal with the delayed flights but rude air hostesses is just unacceptable. After a long hard week passengers do not need the type of attitude you will find from those looking after your comfort (but primarily your safety!). Does air travel have to descend to this.

Having enjoyed BMI and BA (Logan still use those old planes - for how much longer without having serious maintenance issues?), the Man-ABZ route started to go downhill with Flybe as they tried to stay afloat by milking passengers. I can only say we seem to be reaching the end of that long downward spiral on this route. Come back EasyJet (never thought I’d say that!)

Submitted a formal complaint on 1st January and have been very patient in waiting for a response within their stated 28 day response period. My complaint reference is 313921 - can you please do me the courtesy of responding and dealing with my complaint and compensation claim by email. Logainair has already cost me over £200 in getting to my destination after a cancelled flight along with a 10 hour delay in arrival and several hours submitting a complaint and following up.

DO NOT BOOK with them through their website.
We booked a flight via Loganair website, not realising it was through eDreams. We had confirmation of both our outgoing and incoming flights then all of a sudden the outgoing flight said "Failed" but with no explanation or reason. It left us very confused as it said "your booking is partially confirmed". Tried contacting them via email for an explanation and to find out if our flight was booked or not. We only had confirmation from another airline (very confusing) the return flight was booked but not the outgoing flight. Utterly ridiculous. Then we were confused about the prime membership, we didn't want a membership, just our 2 flights which we paid for IN FULL. Then they said they'll send us a refund, but didn't know what the refund was for. After trying to sort this online for over 4 hours we rang them, which was awful as we couldn't understand what they (2 different people) were saying because their English was not good. Then the price on Loganair website suddenly shot up, which made us think they made an error and they cancelled our outgoing flight.We were worried our outgoing flight wasn't booked so had to book it again via the other airline direct. It wasn't our fault. What a mess and complete waste of our time. NEVER AGAIN .. STAY WELL CLEAR.

Awful airlines. Lies and really poor service.

Awful company. Reasons, excuses, and Ts&Cs to make every problem everybody else’s fault except theirs. Utter scam artists that should be taken out of business. Avoid.

Lies lies lies! Plane is here & baggage is loaded . Delay after delay, citing logistical problems then weather, yet every other flight is taking off. No sign of any crew. The truth would be better!

My friend left Hamburg on a code share flight vis Schiphol and Glasgow to Benbecula, unfortunately due to delays with KLM he arrived in Glasgow 16/17 hrs late and his luggage had remained in Schiphol.
KLM had not advised Logan air of his delay but they got him here the following day but luggage did not arrive until after he departed,
Eventually his bag arrived after he had left and as far as KLM where concerned that was end of matter.
Thank god for fantastic service by Logan air staff in particular Jackie who arranged for bag to be retrieved and put on next flight to Benbecula.
The bag had medication for my friends diabetes so it was critical he got,it. Logan air proved again they care.

Plane broke we got off back on after mechanic came from Aberdeen flying from Dundee 0655 to offload again to be told minor problem will be fixed @11:40 told flight cancelled .They did arrange another flight from Edinburgh to London however got me in 70 mins before connecting flight so asked for change .ltold no will make it .As Iam a below knew amputee with ptsd I trusted them landed in Heathrow to be told by staff gate closed and have to be 3 hrs before flight for international flight ..as was 22:35 I sat in cold terminal till morning to return home on a flight out own pocket (£240)my connection flight I missed (£430)..taxi and coffee etc (£80)..I was offered a measly £220 for my troubles …apparently this happens all the time ..USELESS COMPANY

Avoid this airline at all costs ("costs" pun very much intended). Problem is, if you live or are from the islands of Scotland, you have no option other than to use them if you need to travel there. A situation they very much use to their advantage.

Last week, my two brothers and I had to fly from Glasgow to Stornoway at very short notice. My uncle had passed away, meaning we had to book a next day flight. Now, you might expect to pay a premium given the short notice. What we didn’t expect was that the premium would amount to £561.00. Each. Almost £1,700. Think how far you could travel for that kind of money. And then consider our flights took 40 minutes to get there, and 50 minutes on the way back.

Now, Loganair have a compassionate consideration scheme for passengers in situations like this one, where there has been a family bereavement. Unfortunately, an uncle is not a close enough relation to qualify, and we were told when we called them that, if they were to book a flight for us over the phone, it would be even more expensive than their online prices. Nice.

We had to be in Lewis for 10:00 on the Saturday so we booked the 06:55 flight and paid their exorbitant prices.

The next day, we arrived at the airport over an hour before our flight time and upon checking the departure screens, our gate was going to be displayed at 07:25; 30 minutes after we were supposed to be flying. We checked our phones. No communication in terms of an email or a text message to tell us what was happening. We made our way down to the gate that the Stornoway flight normally leaves from. No staff. The place in darkness. Eventually when somebody did arrive at the gate, we were told that the aircraft scheduled to fly to Stornoway that morning had had to turn back the previous night due to engine issues and was therefore sitting in a hangar somewhere at the airport. A plane was being sent down from Aberdeen, they told us. So, they knew the night before that there was an issue and neither took any action to ensure an aircraft was there for us in the morning or, failing that, tell us what was happening. Just a disgraceful way to treat paying customers. Eventually, after a delay just minutes short of two hours, we took off from Glasgow landing in Stornoway with around 30 minutes to get across the island to a funeral at 10:00. Given the circumstances, we asked the stewardess on the flight if we could be given priority leaving the aircraft so that we could get disembarked and into a car quickly to get to the funeral. That was declined which we thought was such poor form – what would it have cost her to announce to the other passengers that we needed to get off first?

Now, to the return flight. No complaints about the departure time. It was pretty much on time, give or take a few minutes. Remember the £561.00 we paid for the tickets? Well, the only availability we had on the return flight was Loganair’s Fly Flex + option. Their economy prices are eye wateringly expensive enough but the Fly Flex + option is their most expensive offering. When we called to ask about this, we were reliably informed that due to limited availability, this was all they had left. The aircraft leaving Stornoway could accommodate 76 passengers. We counted around 22 occupied seats, so it was less than a third full. At best, a pretty liberal interpretation of limited availability; in reality, it was a blatant lie.

My experience of this airline is that they are unreliable and are morally and ethically repugnant. They have a monopoly in the islands, knowing full well that they have passengers over a barrel, and they play on that; using it to their advantage by profiteering from their customers’ misfortune. If you have an option, avoid them. If you don’t, then they’ve got you where they want you. An abomination of a company who should be held accountable for the derisory service that they provide to the islands.

I booked a return flight for my sister to come home on Monday 9th payment was pending to find out that it had been confirmed and changed to the sun 8th. As it was comfired as this and I didnt realise until I when to rebook in for my Thursday flight to Edinburgh I have to pay extra to transfer on to the Monday flight I originally was trying to book for. Disgusting been told I had 24 hrs once I my confirmation email came through to query any issues I didn't look at the email till days later as I screenshot my flights times and didn't think anything would change. Not able to refund and has wrecked her trip now and she downy want to go a sshe has social anxiety and mental health disabilities and is afraid of something else going wrong so won't go so I have just lost 255 pound and my sister doesn't get to see her family. I don't have the 75 transfer fee until after she comes back and don't think I should have to pay when I booked for the Monday yes payment was pending but payment when through for the Sunday 8th. I did not agree for the payment to be for the 8th. DO NOT FLY WITH THEM THEY HAVE A SCAM TO GET OUT OF EVERYTHING

We had our flights from Dublin to Aberdeen cancelled in October. Ground agent wouldnt answer any questions, just said book a hotel and phone Loganair. Customer ignore line was closed by the time we got to the hotel. Phoned them first thing on the Monday morning, took an hour to get through to be told Wednesday is the earliest. Woman said our ground agent should have informed you, well he didn’t. Submitted out of pocket expenses, no alcohol claimed, only to be told they only pay up to £10 for an evening meal, knocked back breakfast materials purchased from Lidl!! The offer is half of what we’re claiming. They even said that “we opted to stay until Wednesday!” when in fact that was the first available flight. This is not over. Will never use them again and this is not the first cancellation or delay with them. An absolute joke.
Update 06/12/24. Reasonable seems to be their favourite word although it doesn't apply when trying to get reimbursed for spending on food and accommodation when your flight is cancelled. I submitted our reasonable expenses and they offered approximately half of what we were claiming and said they only pay £10 for an evening meal and £100 per room. These figures are not listed on their conditions of carriage and when the Ground Agent refuses to engage in conversation, gets arsey and then walks off saying book into a hotel and phone Loganair how on earth would anyone know what the room budget is. My wife booked a 2 bedroom apartment for 4 people and prices for rooms were increasing like sitting in the queue for Oasis tickets. The room was £245 for one night for 4 people. We did not claim for any alcohol, this would be unreasonable on normal business expenses. The much quoted EC261/2004 regulation they hide behind on their responses had not been met by them or their Ground Agent yet they completely ignored the quoted text. They increased the offer but foolishly accepted the receipt that included alcohol which I said I was not claiming for. I said it is not acceptable. They submitted a further increase that leaves us £210 out of pocket but said that is their final offer and it is reasonable, I don't call being £200 out of pocket reasonable. Civil court is the only way forward to recover our money. Believe the negative reviews you could be next.

Worst airline. I travel on it regular from Edinburgh and not once has it ever left on time. Every other airline is not delayed excep this one. They have a monopoly on routes so always plan for a day I. Airport for a 1.5 hr journey

My father died on Orkney so I booked flights through Loganair. I had heard about their compassionate fare policy, which states on their website that you can get 50% off the fare as long as you have proof of death.
I telephoned customer services with my father's death certificate as proof.
The ordinary fare prices for 4 return flights from Birmingham to Aberdeen, then Aberdeen to Kirkwall were £2,700. But you can only get compassionate rates on the Flexi plus fares, which are the most expensive fares they do. That came to £2,900 which is more than the standard fare. The guy in customer services said it should have been £3,600.
But 50% of £3,600 does not come to £2,900.
I wrote to them asking for an explanation but I have not yet had the courtesy of a reply.
Their compassionate fares are way off compassionate.
My father died. I was hugely upset and stressed trying to get my family to Orkney and to be charged such an extortionate amount by this airline just added to the stress and anxiety I was going through.
They have a monopoly as the only airline that flies to Orkney. And they clearly have no morals or shame in pretending to be compassionate and advertising discounted fares at a rate that they don't then offer.
I will be taking my complaint further and certainly won't be choosing them again.

Edited to take into account the reply, which states that the discount is applied before taxes. That is not what the section on 'compassionate fares' on the Loganair website states:
"Compassionate fares are 50% discounted from the fully flexible fare “Fly Flex +”, a discount applied to the total fare price (i.e also inclusive of taxes)."

See that? 'Total fare price' and 'inclusive of taxes'. Let the people reading this review make their own minds up as to whether to fly with an airline that contradicts itself.
OMG and they just changed the website! Seriously, they changed the website and pretended that it said exclusive of all taxes without realising that website history is fully searchable.

Can't rate this airline high enough.
The flight was cancelled 2 days in a row, however, they gave us first class treatment in Glasgow airport whilst we waited for a flight to be available. Hotel, breakfast, 3 course dinner.
It was like being on holiday whilst waiting for our holiday.
They responded to an email within 30 min and changed our return flight to a later time for free, giving us back a little of the time we lost in the beginning.
Here is a company that could teach every other airline what amazing customer service is 😊

After reading the mostly horrific reviews I was filled with angst right up boarding time expecting either a delay or cancellation for my EDI/NQY flight and although it was 30 mins late boarding we actually arrived just 5 mins late into NQY. Cabin is old and needs updating (to allow for charging ports) etc. Albeit it was a pleasant flight and the complimentary drink and snack was sufficient. Now I’ve yet to return on the 3rd November so will see what happens with that flight as I still don’t have a lot of confidence in them. I’ll be back!!!!!! The rating may change!
Returned 3rd November with another small delay of 20 mins so nothing too bad. Flying with them in February to Esjberg so hoping it goes just as smoothly. Just please update the aircraft.