Loganair Avis 

Loganair really let me down. For such steep fares, I expected a competent, customer-focused airline. Instead, I got disinterested service and a general sense that passengers are an afterthought.
The real kicker? I lost all my Avios points because of “inactivity” — not even a courtesy email warning me before they were wiped. For a company charging these prices, it’s a slap in the face to loyal customers.
In short: overpriced, underdelivering, and indifferent to customer retention. I won’t be flying with them again — and I suggest others think twice too.

Let me know if you’d like to add dates, routes, or any specific details to back it up even more.

Airline has zero compassion or customer service. There seems to be an ongoing issue with loyalty accounts being compromised at both British Airways and Loganair.

When I went to make a reservation using Avios a few weeks ago, I was shocked to discover that my account had been compromised and all my Avios had been stolen. I worked tirelessly with BA to recover the stolen Avios and they finally credited them back to my account.

Unfortunately, when I went to book the Logan Air flight, I was gutted to see that Avios seats are not showing available for that flight. I realize that this is not LoganAir's direct responsibility to fix, but reached out pleading for any assistance from Loganair. I am traveling with my mother who is a cancer patient.

Nope. Just a standard form letter response.

Flight cancelled at the last minute on a Friday night - they have no staff at London City so it was a shambles and we were told we were unlikely to get home until Tuesday. So I rearranged a flight back via Gatwick the following day. Loganair will not refund any of the additional costs incurred. This is the second time this has happened to me on this route in the last 3 months (and I’ve only flown twice!). Appalling reliability, and shocking service when things go wrong.

Utter garbadge. Has to be one of the worst 2 bit airlines ever. They lost my bags and I couldn’t go to work as my kit was missing. Bags turn up 3 days later and the compensation is £121 !!! Said they cannot be liable for loss of earnings.😡🤬
Don’t fly with this appalling airline if it can be helped.

Tried for hours to book a flight using avios points on the last day of their campaign. Website down, just error messages and gateway timeouts. Sent a complaint form to customer services - got a response stating that I should expect an answer within 28 days… Loganair Air - never again!

I turned up to the airport 40 minutes before the flight with no bags to check in, The app wouldn't let me sign in so I went to a desk and the lady said I was 2 minutes late so she couldn't give me a ticket. She didn't careless or want to help me
I waited 40 minutes before the flight left
I would never use Logan air again

I travelled from Aberdeen to Manchester Airport on 25/05/2025 to collect a car.
I booked online & pre-booked my seat at an extra cost. On boarding, I was given a seat at the back of the plane because the flight was not full. I hadn't chosen to sit by the toilets for obvious reason.
I'm not the biggest guy in the world but getting in the seat was like trying to climb in to my own shoe!
I was offered a drink onboard but as the tray in front of me was hanging off, had to decline.
£139 for the flight. My last trip was Inverness to Bristol with Easyjet. It cost £49.
Once again, I contacted the company before writing this review but had no response.

Aufgrund der vielen negativen Bewertungen hatten wir
(6 Personen) uns schon nach einer Alternative
von Manchester auf die Isle of man umgesehen.
Jedoch alles perfekt. Pünktlicher Hin- und Rückflug,
sowie sehr guter Service.

Very disappointing. My flight got cancelled yesterday due to a fault with the plane. I was booked onto one 12 hours later. Submitted my claim for compensation and was told by Loganair that I am not entitled to compensation as I accepted a seat on the later flight, which is simply wrong. Plus their website is awful. Would never fly with them again

They cancelled my flight 20 mins before take off and now I live in Manchester airport terminal 3. Come visit me if you like

I am writing this review to express my profound disappointment with Loganair Airways' handling of my travel requirements as a passenger with a service dog.

## What Happened

Despite having all the proper documentation for my service dog, including:
•⁠ ⁠Valid service dog certification
•⁠ ⁠Advanced notification to the airline

This decision was made the Accessiblity "customer care" route. and left me unable to travel as planned on my future journey.

## Impact on Me

This refusal has caused:
•⁠ ⁠Emotional distress and anxiety
•⁠ ⁠Disruption to important personal/medical commitments

## Staff Response

The staff member(s) involved showed their attitude - lack of understanding, dismissiveness and appeared to have insufficient training and education on disability rights and service animal regulations. Despite my attempts to explain the legal requirements and show proper documentation, they remained inflexible and unhelpful.

I complete review for all airlines and protocols need to be revised to make disabled peoples lives easier not problematic and stressful when they are still trying to navigate some form of normal when society treats us like this.

Their baggage handlers severely damaged my suitcase to the extent that I need to purchase a new one. They refused to compensate me.

What a delight it is to work in customer support nowdays! Just answer "Thank you for your email" and "I am sorry we cannot be of any more assistance". No investigation, no deepdive. Just automatic answer and that's all. Dream job!

The case.

On the 22nd of February, 2025 booked on Loganair official website a connecting flight from Jersey to Isle of Man via Birmingham.

The date of the flights was 23rd of April 2025.
Flight 1 - Jersey - Birmingham - sold as LM2262, but operated by Blue Islands Airlines as SI2262.
- 02:50 minutes layover
Flight 2 - Birmingham - Isle of Man - LM638 - Birmingham - Isle of Man

My first flight was heavily delayed and I arrived at the time of departure of Isle of Man flight. Of course, nobody from the ground or online support staff cared about that. Do you know that if you buy an official connecting flight - it really doesn't matter? You will just miss the flight with no options of help.

And even if you dare to ask for a refund - nothing. It is Blue Islands fault. Yeah, maybe it is. But maybe you, as an airline and legal entity can care about your customers? Ask them? Help with your enquiry? I am 100% sure you have a contract signed for the codeshare and all the rules and who helps who.

And I also missed my Isle of Man- Edinburgh flight. I asked for the refund. I even cancelled my check in. But there is no answer. Oh, but I got 2 e-mails about how was my flight. Felt like a spit in the face.

Maybe, Loganair are good (want to try them later this year), but if they have a codeshare- be sure to skip that.

Thank you!

Diabolical company to fly with .
Flight from Manchester to Kirkwall which is supposed to be their new offering of a “direct flight” they don’t tell you anywhere it’s landing in Inverness or Aberdeen . Not the main concern that they’re not transparent with this .
Flight to Inverness was available but not onward to Kirkwall . And they’ve offered us “land transport” - to an island ??? Ended up with a 10 hour delay after being diverted to Aberdeen and more waiting . They have just flatly turned down request for compensation . No explanation what they based their decision on . I am battling it out with them as told by lots of islanders they just knock them back regardless of if they’re at fault - their customer service is diabolical. During and post flight .
They’ve got captive market as nobody else flies to the islands . Sort your crap out Logan air you are a joke airline

We flew with Logan air flight from Aberdeen to Dublin flight LM00. Our flight attendant was Richard and we can’t praise him enough. We have two young children aged 2 and 10 months. He was so good with them both. Let our 2 year old up to see the pilot, he was so helpful with all our bags and very friendly. He also gave our 2 year old a tour of the plane. We would choose Logan air again for sure because of this.

I have flown with Loganair a few times now between Southampton - Newcastle, as I work down South and have family up North. Always a nice experience with the crew, and always on-time for me. Never had any issues. One star down as can be a little pricey, but overall a good airline.

Well I thoroughly enjoyed the flights, aircraft were comfortable and I for one liked the flight - felt like proper flying. Crew were friendly and helpful and on a short flight got tea and biscuits-which is more than BA do! However......I had been forewarned that my luggage might not travel with me and sure enough, it spent time alone in Aberdeen. Thing is, everyone I recounted this to had similar, and much worse, stories. Luggage missing seems to be a regular occurrence. How can Loganair think this looks good for them? Ah yes. They have no real competition so think it doesn't matter to distress their customers. Shame, because all else was good.

I see a few bad 1 star reviews and can’t disagree more.
16 April 2025 I flew from Southampton to Newcastle with Loganair, alone with my 4 year old son. My son hasn’t flown before and we are going on holiday next month so I thought to our normal visit to see our grandparents in Newcastle, I’d fly with him for a taster flight as it’s short.
He enjoyed the flight to begin with but unfortunately due to weather issues, we couldn’t land straight away and had to keep circling the airport, dropping down to try & land and then come back up again due to no visibility.
My son was getting quite stressed due to this, especially with the pressure in his ears at the last 30 minutes.
He eventually vomited everywhere due to the stress.
I got quite anxious due to being alone and normally not able to deal with vomit, without vomiting myself!
We had an amazing flight attendant, named Robert. He was our hero from start to finish.
He helped me by giving me loads of wipes, tissues, sick bags & plastic bags. He said he couldn’t help more due to the plane trying to land and him having to take his seat for obvious safety reasons, but he kept coming back to check everything was ok from landing failures.
I honestly don’t know if I’d been able to deal as calmly as I had if he hadn’t helped the way he did.
Once we eventually landed & everyone had exited the plane Robert came over and helped, reassuring us not to rush & we had plenty of time (even though we know we didn’t!) just to try and help with how anxious I was. He stood infront of me with his back to us so no one could see when I got my son changed.

Robert, thank you so much from the bottom of our hearts for making our first flight that was stressful with worry on why we couldn’t land, to the vomiting.

Late again. Always late. Crap airline. I really wish I had other options but am stuck with using these useless gits.

My experience of Logan Air is they are a shambles and simply not fit to run an airline. Long story short - flight cancelled, no communication for hours, finally given bags back several hours later, no advice or help about rebooking, and not even one email about the flight having been cancelled. And when we rebooked independently, our bags got removed from the flight due to weight issues (i.e not baggage handling). Maybe they are OK when everything works, but when they need a plan B they were worse than useless. Avoid at all costs